Preloved fail to post adverts - they remain in review. I paid to upgrade membership but have now asked for a refund as it’s pointless trying to use the site. I don’t expect a reply so if needs be will... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Preloved used to be a great website. However, as many others have reported, some of my adverts have been in 'review' for months now, and I've sent 6 separate emails requesting assistance without rec... Se mer
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What shockingly bad service from this site. Placed an advert and after 8 days it's still 'under review'. Does anyone actually work there?! Ads used to be approved within a few hours, which now appear... Se mer
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Agree with the majority, Preloved used to be great but something changed a few years ago and the search feature doesn't seem to work, ads and videos appear in the middle of an advert and whereas it us... Se mer
Företaget har svarat
Företagsinformation
Informationen kommer från olika externa källor
Buying or selling second hand? Preloved is packed with nearly new and really old bargains in over 500 categories. It's free to advertise so why not start turning your clutter into cash today. We're always eager to make your Preloved experience a positive one, so you can buy and sell easily.
Skrivet av företaget
Kontaktuppgifter
Storbritannien
- www.preloved.co.uk
2,2
Dålig
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
preloved is one of the best sites. …
preloved is such an easy site to either sell, or buy on. Any problems, and the reply very quickly, and sort things out. I have used Preloved for quite a few years, and find it is brilliant. Would recommend it to anyone.
10 januari 2025
Omdöme utan inbjudan
Svar från Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Katie was very helpful and solved my…
Katie was very helpful and solved my problem straight away. Very polite and helpful
9 januari 2025
Omdöme utan inbjudan
Svar från Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Good communication and ease of use
Really quick and easy to use and Megan who I have spoken to with regards to my advert has been so helpful and quick acting on my requests!
8 januari 2025
Omdöme utan inbjudan
Svar från Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
extra photo on advert problem
I have been trying to upload extra photos on app. I contacted preloved and Katie did the job for me within minutes
Thank you Katie
7 januari 2025
Omdöme utan inbjudan
Svar från Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Very good level of service offered by Katie.
Due to the number of characters in my advert title, I was not able to change the price of my items. Katie showed a very good level of customer service by changing these for me in short order.
6 januari 2025
Omdöme utan inbjudan
Svar från Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Helpful staff with account issue
Sally was really helpful in dealing with a recent issue that arose with my account.
6 januari 2025
Omdöme utan inbjudan
Svar från Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Customer Service
I submitted an ad which seems to stuck at waiting for approval for quite a few hours.
I contacted customer services to advise that my ad is still waiting approval.
I received an email back from Sally at customer services who apologised for the delay and approved the ad immediately.
Many thanks Sally for your help to resolve the issue.
5 januari 2025
Omdöme utan inbjudan
Svar från Preloved
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
This used to be the first site I went…
This used to be the first site I went to if I wanted to buy or find a home for a dog. It only cost a fiver per yr and was worth every penny. I just went to the site to look for a dog as my 13yr old has died and it was impossible to read the ads because of pop up ads designed to make me click on them by accident made it impossible. I wont be using this site any more
2 januari 2025
Omdöme utan inbjudan
Svar från Preloved
Hi Sharon,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?
We look forward to getting this resolved.
Kind Regards,
Stephen
Great customer service
Sally has been most helpful in helping with my enquiries.
Thank you very much.
31 december 2024
Omdöme utan inbjudan
Svar från Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
ABYSMAL USELESS SITE NOT FIT FOR PURPOSE
WHAT AN ABSOLUTE ABOMINATION THIS SITE HAS BECOME. IT IS FULL OF ADVERTS NOW COVERING THE CONTENT OF EVERY OTHER PRIVATE ADVERT, AND THE POP-UP MINI ADVERTS WITH THE WOKE COLOURED KNEES ARE SICKENING. THERE IS NO UPDATE BUTTON AVAILABLE TO REFINE SEARCHES. ONE CANNOT SEE THE PRIVATE ADVERTS DUE TO THE ADVERTISING ADVERTS CONSTANTLY COVERING THE CONTENT. I GOT RID OF THE APP A LONG TIME AGO BECAUSE I CAN'T SEE WHAT'S FOR SALE, DUE TO MULTIPLE ADVERTS COVERING THE CONTENT. THIS SITE HAS ALWAYS BEEN AWFUL, BUT GOT FAR WORSE IN THE LAST SIX MONTHS.
28 december 2024
Omdöme utan inbjudan
Svar från Preloved
Hi,
Thank you for taking the time to leave your review.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?
We look forward to getting this resolved.
Kind Regards,
Sam
I found Preloved very helpful
I found Preloved, easy to use. When I placed my add I missed some information,Sally was extremely helpful in me correcting the information and placing my add live
23 december 2024
Omdöme utan inbjudan
Svar från Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Sally emailed me back following day…
Sally emailed me back following day with my information very helpful thank you
18 december 2024
Omdöme utan inbjudan
Svar från Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Quick communication and a website that…
Quick communication and a website that is very easy to use :)
17 december 2024
Omdöme utan inbjudan
Svar från Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Svar från Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Sally dealt with my email with great…
Sally dealt with my email with great speed response and very polite my issue was dealt with immediately thank you
17 december 2024
Omdöme utan inbjudan
Svar från Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Sally was absolutely fantastic.
16 december 2024
Omdöme utan inbjudan
Svar från Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Preloved is in theory a good website
Preloved is in theory a good website, but I don't think it has a lot of traffic, as in it isn't as popular as something like Facebook, or Ebay. Like everything online these days, you have to be aware of scammers. I have had a couple of experiences with that, and the customer service at Preloved have been quite to respond to say they'll investigate. I'm yet to see the outcome of this, as in one circumstance I have been contacted by the same scammer.
13 december 2024
Omdöme utan inbjudan
Svar från Preloved
HeHello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Had a Hick up yesterday with a preloved…
Had a Hick up yesterday with a preloved colleague called Tommy but I've worked with many that are great. Sally , Emily, an a few others that brilliant at making your adds live. Thanks guys have a great Xmas
16 december 2024
Omdöme utan inbjudan
Svar från Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Logging in problem
I needed help to log in so used the contact form. Customer services got back to me very quickly and solved the problem.
11 december 2024
Omdöme utan inbjudan
Svar från Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Holly answered my query immediately and…
Holly answered my query immediately and was extremely helpful
12 december 2024
Omdöme utan inbjudan
Svar från Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.