Preloved fail to post adverts - they remain in review. I paid to upgrade membership but have now asked for a refund as it’s pointless trying to use the site. I don’t expect a reply so if needs be will... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Preloved used to be a great website. However, as many others have reported, some of my adverts have been in 'review' for months now, and I've sent 6 separate emails requesting assistance without rec... Se mer
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What shockingly bad service from this site. Placed an advert and after 8 days it's still 'under review'. Does anyone actually work there?! Ads used to be approved within a few hours, which now appear... Se mer
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Agree with the majority, Preloved used to be great but something changed a few years ago and the search feature doesn't seem to work, ads and videos appear in the middle of an advert and whereas it us... Se mer
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Företagsinformation
Informationen kommer från olika externa källor
Buying or selling second hand? Preloved is packed with nearly new and really old bargains in over 500 categories. It's free to advertise so why not start turning your clutter into cash today. We're always eager to make your Preloved experience a positive one, so you can buy and sell easily.
Skrivet av företaget
Kontaktuppgifter
Storbritannien
- www.preloved.co.uk
2,2
Dålig
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service from Preloved
Excellent service from Preloved.
Admin team were helpful and responsive.
Highly recommend
17 februari 2025
Omdöme utan inbjudan
Svar från Preloved
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
Katie was very helpful with her…
Katie was very helpful with her response to my query. Reply was very clear and helpful
11 februari 2025
Omdöme utan inbjudan
Svar från Preloved
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
My email address was changed promptly
13 februari 2025
Omdöme utan inbjudan
Svar från Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Very good customer service
Very good customer service, even on Sunday, and competent people too.
9 februari 2025
Omdöme utan inbjudan
Svar från Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Be very careful if buying a pet
Be very careful if buying a pet on Preloved as you might find a lack of care once you have bought it.
I bought a kitten there and was very careful as it is clear that any scally could be offering them for sale.
After a while I got in touch with the seller as I was worried about my cat's health and asked her if any of her cats/kittens had the same symptoms. In spite of reminders, she failed to reply. Preloved claimed to have requested her to contact me but she still failed to do so. I even got in touch with their parent company The Hut Group (THG) and then Preloved claimed to escalate the request but still nothing.
I then found that those selling animals do not have to sign any declaration. All they have to do is to agree to Preloved's Ts & Cs, whatever those are. I have also asked numerous times for a copy of these and still nothing.
To me this demonstrates a total lack of care shown towards animals advertised on their website and I would urge others to look elsewhere. After all, the responsibility towards a pet does not stop when money has changed hands but is ongoing and enshrined in the Animal Welfare Act 2006.
6 februari 2025
Omdöme utan inbjudan
Svar från Preloved
Hi Joan,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
Your details have been passed on to the relevant team who will look into this issue for you and will look to contact you as soon as possible with further information.
Kind Regards,
Stephen
Had some amazing customer service from…
Had some amazing customer service from Katie. Friendly and quick to resolve my issue
6 februari 2025
Omdöme utan inbjudan
Svar från Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
The very best customer service on…
The very best customer service on Earth, absolutely deserve 10 stars, this is one company that has it together, the customer service for any company is important because it is the 'face' of the company. I have used the site for some years and normally everything goes according to plan. Some time ago l encountered a problem that could have caused by anything but Holly and the team were on it within minutes and also messaged very often to ask about any change. I doubt there is any company that would do this, it means they care about the company and the users of their site, it also helps them keep their jobs unlike OLX that over the years has closed in almost all countries due to bad service. If you have a problem message Holly, she will help you l guarantee.
6 februari 2025
Omdöme utan inbjudan
Svar från Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
MY QUERY WAS SORTED OUT IN MINUTES BY…
MY QUERY WAS SORTED OUT IN MINUTES BY SALLY
5 februari 2025
Omdöme utan inbjudan
Svar från Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Rapid Helpful Soultion.
extremely rapid attention to detail of my query. It was like I was the only customer. Got the problem fixed in a matter of moments. Thank you very much.
3 februari 2025
Omdöme utan inbjudan
Svar från Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Always very helpful and quick to answer…
Always very helpful and quick to answer and things sorted straight away
27 januari 2025
Omdöme utan inbjudan
Svar från Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Svar från Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
In my opinion Preloved is the best…
In my opinion Preloved is the best selling website out there everything always works as intended
Oh the rare occasion iv had to contact the admin team they have been fast to respond and even faster at rectifying the problem
27 januari 2025
Omdöme utan inbjudan
Svar från Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Not being able to log in as usual as i…
Not being able to log in as usual as i have done for many years i oersisted many times & contacted customer service, over about a month i had many replies from various persons !! all repeating the same instructions ???generally
eventually KATIE told me that due to security reasons preloved was blocking non UK contact ???
well done IT persons ????
Having now spent a lot of time on this & thinking that c/service could renew my listing, HOLLY came back to me to confirm this ! & done it , suggesting that when IT change their mind about non UK clients i would be informed ??? A very non professional approach by PRELOVED & a wasted 2x months for me ,
i joined Preloved many years ago as i live in France & had spoke to various clients her using the web site , so i thought i would try it , hoping to buy items from it ! But the delivery costs prohibited this ,
so now we shall see !! well Done KATIE & HOLLY ....
CLIENT...JEWELLS .
27 november 2024
Omdöme utan inbjudan
Svar från Preloved
Hi Jewells,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind Regards,
Stephen
I have been a member on preloved site…
I have been a member on preloved site for a few years. I now find it a load of rubbish! Why all the unwanted ads popping up? I have now cancelled my membership. Not worth the trouble. Will stick to another online selling site which is very easy to use and NO ads.
22 januari 2025
Omdöme utan inbjudan
Svar från Preloved
Hi JR,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?
We look forward to getting this resolved.
Kind Regards,
Stephen
Good communication
Good communication and the problem solved.
Many thanks to Holly and all the staff.
22 januari 2025
Omdöme utan inbjudan
Svar från Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
My query was answered without delay by…
My query was answered without delay by Sally who was most helpful.
20 januari 2025
Omdöme utan inbjudan
Svar från Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Probably the worst online site in the…
Probably the worst online site in the world.
If you like constant pop up adverts it's the place for you!!
19 januari 2025
Omdöme utan inbjudan
Svar från Preloved
Hi PH,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind Regards,
Stephen
Great customer service from Preloved
I have used Preloved for years to advertise the few pets I have bred, and this time I was confused by the new rulings surrounding dog microchipping, but it was explained really well by Katie in Customer Services, who, once I had changed the wording on my advert, posted it straight up. Excellent service, thank you.
13 januari 2025
Omdöme utan inbjudan
Svar från Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
After refusing to renew an Ad that had…
After refusing to renew an Ad that had been relisted twice before. Today Katie relisted it
13 januari 2025
Omdöme utan inbjudan
Svar från Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Problem sorted in a jiffy.
I emailed Preloved about an issue with membership. I received a reply from Katie, who quickly sorted my issue out.
Thank you, Katie. All is good now.
8 januari 2025
Omdöme utan inbjudan
Svar från Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.