I’ve been with these guys for three years now. Phone calls won’t take too long and I can send you links by email to save a lot of time. I’ve never had to make a claim however, I am very impressed w... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I am highly satisfied with policywave. The team made the entire process incredibly quick, easy and straightforward. Their customer service is top-notch and truly helpful. Highly recommended..
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How refreshing, I had to speak to about 6 different people, and each one spoke proper English, from an English call centre. My calls were answered really quickly, without being put on hold for long, a... Se mer
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My renewal notification which is normally sent by PW prior to my renewal wasn’t sent this year due to an administration blip which has now been resolved!! As a result renewal day landed and a 10 m... Se mer
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Företagsinformation
Skrivet av företaget
Policywave offers a range of affordable Insurance Services with benefits and savings for new and experienced drivers. Contact us now.
Kontaktuppgifter
Terriers House, Amersham Road,, HP13 5AJ, High Wycombe, Storbritannien
- 0333 332 7750
- rob@policywave.co.uk
- www.policywave.co.uk
4,8
Utmärkt
411 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Policywave
Thanks for the feedback, Great to hear you had such a positive experience. Thanks for your support!
Great insurer
Great company - matched a lower price from alternative provider - staff very helpful - renewed my ADI insurance with ease - highly recommend
24 juli 2026
Svar från Policywave
Thanks for the feedback, Great to hear you had such a positive experience. Thanks for your support!
Svar från Policywave
Thanks for the feedback, Great to hear you had such a positive experience. Thanks for your support!
Always amazing service start to finish
16 juli 2026
Svar från Policywave
Thanks for the feedback, Great to hear you had such a positive experience. Thanks for your support!
Great service
Great service. Always very simple to use with lots of advice and easy ways to pay. Staff are always friendly
21 juli 2026
Svar från Policywave
Thanks for the feedback, Great to hear you had such a positive experience. Thanks for your support!
Svar från Policywave
Thanks for the feedback, Great to hear nothing bad. That's great. Thanks for letting us know and taking time to leave a review.
Great customer service and was able to…
Great customer service and was able to handle my queries straight away, they was also very helpful and I would definitely recommend
20 juli 2026
Svar från Policywave
Thanks for the feedback, Great to hear you had such a positive experience. Thanks for your support!
Been with policy wave since qualified…
Been with policy wave since qualified as a adi , around 7 years.
Always best prices , friendly staff if need to call , had to put a non fault claim in last year , dealt with quickly and easy .
Renewal always sent out in advance and easy to accept and pay with no need to call
100 💯 reccommend
27 juli 2026
Svar från Policywave
Thanks for the feedback, Great to hear you had such a positive experience. Thanks for your support!
Efficient friendly staff and…
Efficient friendly staff and informative follow up emails.
20 juli 2026
Svar från Policywave
Thanks for the feedback, Great to hear you had such a positive experience. Thanks for your support!
Sorting another year insurnsce
The people on the phone who I spoke to arrange my new aggreement were clear and helpful
25 juli 2026
Svar från Policywave
Thanks for the feedback, Great to hear you had such a positive experience. Thanks for your support!
Svar från Policywave
Thanks for the feedback, Great to hear you had such a positive experience. Thanks for your support!
Policy renewed over the phone in a few…
Policy renewed over the phone in a few minutes great service
18 juli 2026
Svar från Policywave
Thanks for the feedback, Great to hear you had such a positive experience. Thanks for your support!
Very easy to sort insurance and good…
Very easy to sort insurance and good communication
24 juli 2026
Svar från Policywave
Thanks for the feedback, Great to hear you had such a positive experience. Thanks for your support!
Svar från Policywave
Thanks for the feedback, Great to hear you had such a positive experience. Thanks for your support!
Ongoing support
Been with Policywave since I started as a PDI,they were the best value for money then and have continued to be so now im an ADI.
Nothing is too much trouble for these guys and they can continue to expect my return custom for as long as I need insurance.
15 juli 2026
Svar från Policywave
Thanks for the feedback, Great to hear you had such a positive experience. Thanks for your support!
Highly recommended ⭐️⭐️⭐️⭐️⭐️
Have been a 'repeat' customer for a number of years, which must tell you something. I can't fault the service I have received from Policywave, easy renewal process, open and transparent about pricing and fees, competivite (not the cheapest), but when dealing with a claim on my behalf they were exceptional. As a driving instructor that was vitally important to me and my business. I would highly recommend Policywave.
21 juli 2026
Svar från Policywave
Thanks for the feedback, Great to hear you had such a positive experience. Thanks for your support!
How refreshing, proper English speaking staff.
How refreshing, I had to speak to about 6 different people, and each one spoke proper English, from an English call centre. My calls were answered really quickly, without being put on hold for long, and without having to go through endless button press selections. staff were polite and friendly.
21 juli 2026
Omdöme utan inbjudan
Svar från Policywave
Thanks for the feedback, Great to hear you had such a positive experience. Thanks for your support!
Stuart Thomas is a great man,
Stuart Thomas is a great man, he helped me a lot through the quotation and getting insurance cover for my car. Thanks to him.
25 juni 2026
Svar från Policywave
Thanks for the feedback, Great to hear you had such a positive experience. Thanks for your support!
Svar från Policywave
Thanks for the feedback, Great to hear you had such a positive experience. Thanks for your support!
I left a review recently and Policywave…
I left a review recently and Policywave responded very quickly undermining my review and suggesting that I, as the customer cannot shop around for a better price even though they give a cooling off period, that includes a cancellation fee and a possible wait of upto 30 days for a refund
Be careful with this company
they replied to this review in lightning time, stating my refund has been issued!! I have had no refund...
10 juli 2026
Svar från Policywave
We queried why you decided to shop around after taking our policy, bearing in mind you felt "the price quoted was reasonable" We made clear in our original response to your review that we were happy that you managed to find it lower, but that (as made clear to you on the call you took the policy out on) that the cooling off period does not preclude us from charging a cancellation fee. Your original review stated that the refund "would take" 30 days and this was not what was conveyed to you. It was conveyed to you that it could take "up to" 30 days (and this was also made clear on the original response to your review).
Thank you for acknowledging this in your latest review.
We later updated our response on the original review to say that the refund had actually been issued 4 days after instructions to cancel were received, which we made clear was updated just to offer a balance approach. It doesn’t mean that this will appear immediately within your account. This is because despite us sending it to your bank immediately we can’t tell you how quickly your bank pay it to you (and you then seeing it in your account),
Since posting our response, you have decided to delete the original 2* post and downgrade it to a 1*, because you believe that this underminded your review.
To be clear we respond to all reviews as quickly as possible, good or bad. Our response did not undermine your review, we offered a balanced response to it.
The client has posted multiple review about the same issues. A copy of the original review can be found via the link below as we feel it is important that potential clients get to see a balanced view.
https://www.trustpilot.com/reviews/6a5901e6bd79bc64a725993b
**** update ****
As stated above, Refunds are not immediate.
I would like to add that we have not received any complaint or comments directly, only via this website and review. Should you have any further comments you wish to make I would suggest you contact us via our complaints email address - complaints@policywave.co.uk
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