Easy to obtain on line full ex planation of cover given in plan obtained. Covered my requirements for my new car.
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Really excellent experience with the call centre advisor. I wish all companies had call centres in the UK. The level of understanding makes everything so much easier. Anyway. That was easily one o... Se mer
Företaget har svarat
I was able to buy a 4 yr replacement vehicle GAP insurance for a better price than elsewhere - and much cheaper than my car dealer. It was easy to find what I wanted, look at the prices for different... Se mer
Företaget har svarat
Simple , straight forward and easy to understand. I was getting a bit bogged down with the different options but Sura was just right.
Företaget har svarat
Företagsinformation
Skrivet av företaget
Simple, reliable protection. Sura is part of the Sura Group, whose brands have been providing motor ancillary products, including Gap Insurance, for nearly two decades, since 2009. Sura was created by bringing together two established names (Platinum Gap and Direct Car Warranty) to create a simpler, more streamlined experience for customers. The result is a single brand focused on clear cover, fair pricing and straightforward service. Today, Sura continues that journey, helping drivers across the UK protect themselves from unexpected financial loss if the worst happens.
Approachable insurance you can rely on.
Skrivet av företaget
- Simple, straightforward cover
- We keep things clear and easy to understand, so you know exactly what you’re getting. No jargon, no unnecessary complexity, just cover that does what it’s meant to.
- Support when it matters
- From your first quote through to a claim, we’re here to make things simple. Our UK-based team provides clear guidance at every stage.
- Built around real needs
- Our products are designed to reflect how people actually buy and use their vehicles. Flexible options help you choose the level of protection that suits your situation.
- Trusted by thousands of drivers
- Customers across the UK rely on us for reliable protection and straightforward service. Our ratings reflect a consistent focus on doing things properly.
Buy with Complete Confidence
30 Day Money Back Guarantee
We give all customers an extended period to review their cover and ensure it's suitable for them. We'll be happy to answer any questions you may have or issue a full-refund on your policy if you wish to cancel within 30 days.
Kontaktuppgifter
1 Neville Street, LS1 4DW, Leeds, Storbritannien
- 0330 043 99 33
- info@sura.co.uk
- sura.co.uk
4,8
Utmärkt
293 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I had 2 questions that required…
I had 2 questions that required clarification. All I got was a form. There was no need for a form, it was yes/no answers
14 maj 2026
Svar från Sura
Dear Mr Chiddy,
I'm sorry to hear that you were dissatisfied with the service provided. The requirements for photos to be provided on Cosmetic policies is mandated by our insurers.
After reviewing your policy, I can see the document provided to you was not a "form", but guidelines which provided the answers to your questions in detail.
In line with our internal processes, your feedback has been passed on for review by senior management.
Easy to obtain on line full ex…
Easy to obtain on line full ex planation of cover given in plan obtained. Covered my requirements for my new car.
12 maj 2026
Svar från Sura
Thank you for taking the time to leave a positive review. It's great to hear that you found the products easy to understand. We hope you enjoy your new vehicle!
Simple
Simple , straight forward and easy to understand. I was getting a bit bogged down with the different options but Sura was just right.
14 maj 2026
Svar från Sura
Thank you Sheila for taking the time to leave such a positive review.
Svar från Sura
Thank you for taking the time to leave a positive review Linda.
Svar från Sura
Thank you for your review.
Easy to set up and realistic prices
9 maj 2026
Svar från Sura
Thank you Ian, for taking the time to leave a positive review!
Really excellent experience with the…
Really excellent experience with the call centre advisor. I wish all companies had call centres in the UK. The level of understanding makes everything so much easier.
Anyway. That was easily one of the best calls to a helpline I’ve ever had. With staff like that, I will return and recommend to friends. Thanks.
8 maj 2026
Svar från Sura
Thank you for taking the time to leave a review Paul!
It's great to receive your feedback and we will be sure to pass it on to the agent involved.
Svar från Sura
Thank you for taking the time to leave a positive review!
Svar från Sura
Thanks for taking the time to leave a positive review Henry.
Svar från Sura
Hi James, thank you for taking the time to leave a review. We're glad you had a positive experience.
I was able to buy a 4 yr replacement…
I was able to buy a 4 yr replacement vehicle GAP insurance for a better price than elsewhere - and much cheaper than my car dealer. It was easy to find what I wanted, look at the prices for different options and buy.
28 april 2026
Svar från Sura
Thank you so much for taking the time to write such a positive review Michael.
Svar från Sura
Thank you for taking the time to leave us a positive review.
Great price
Great price and change things online.
Unfortunately I had to cancel my policy due to the car I was buying had damage on the car and wasn’t up to standards but will be back
24 april 2026
Svar från Sura
We're sorry to hear about your vehicle! Hopefully you can find a new one soon and we will be happy to provide you further cover.
Competitive price and straightforward…
Competitive price and straightforward to apply online.
6 april 2026
Svar från Sura
Thank you for taking the time to leave a positive review Stephen.
Clear to understand the policy wording.
25 februari 2026
Svar från Sura
Really appreciate the feedback, thanks for choosing us.
Helpful advice and prompt call pick up.
25 februari 2026
Svar från Sura
Great to hear you had a positive experience, thanks for taking the time to share.
It was extremely easy to obtain a quote…
It was extremely easy to obtain a quote online, and it was very competitive. I picked them over 6 other cheaper options due to the excellent reviews. It was very easy to update my reg number online hassle-free with no added cost.
2 oktober 2025
Svar från Sura
Thank you for your kind words, we really appreciate your support!
Yes platinum gap is a good service
Yes platinum gap is a good service. I’ve had no problems with a at all understandable people on the phone and are fully recommend this service.
2 oktober 2025
Svar från Sura
Great to hear you had a positive experience, thanks for taking the time to share.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
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Läs mer om omdömesprocessen på Trustpilot.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.