Police Mutual Omdömen 

522
TrustScore 4.5 av 5

4,7

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I've just recently rang their customer service department where I got the most warm service from an advisor called lauri. She was very gentle and spoke softly but clearly in order to explain all... Se mer

Företaget har svarat

Betygsatt 3 av 5 stjärnor

My call initially related to a cancellation of a renewal quote for my wife's car as it was in our opinion far too expensive in relation to last year's. Initially the quote had increased by by over £30... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

My contact today was an administrative matter. The call was dealt with promptly, professionally and with great courteous and understanding. Furthermore todays team member provided important add... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I honestly didn't know who to talk to, mostly because I was completely overwhelmed and didn’t know where to turn. But then I was helped by a truly fantastic lady called Lauri, and everything chang... Se mer

Företaget har svarat

Företagsinformation

  1. Pengar och försäkring

Skrivet av företaget

Financial services exclusively for serving or retired Police Officers, Staff and your families


Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

522 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 90 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,7

Alla omdömen

(522)

208 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Keith did his utmost to make sure I got…

Keith did his utmost to make sure I got the best deal possible which he did
Thamkyou

25 juni 2026
Omdöme utan inbjudan
Logotyp för Police Mutual

Svar från Police Mutual

Thank you for your review.
We're so pleased to hear you were pleased with the service. We will pass your comments on to Keith.

Betygsatt 5 av 5 stjärnor

Can’t speak highly enough of this…

Can’t speak highly enough of this company and their amazing staff members like Christine!!!
Having thought I needed to cancel my policy due to a car change and change of circumstances, not only did Christine clarify that I didn’t, she then sorted me a quote out which saved me literally hundreds of pounds!!
The professional and diligent manner in which she dealt with me, taking time to fully understand my needs was absolutely first class. Her communication and people skills are an asset to the company.
Thank you very much Police Mutual for my continued business, and more so, even more thanks to Christine!!!!

23 juni 2026
Omdöme utan inbjudan
Logotyp för Police Mutual

Svar från Police Mutual

Thank you for your kind feedback. We are pleased to hear about your experience and the excellent service from Christine. We will pass on your lovely comments to her.
We truly appreciate your continued support of Police Mutual.

Betygsatt 5 av 5 stjärnor

Great company

Very easy company to navigate and great customer service.

12 juni 2026
Logotyp för Police Mutual

Svar från Police Mutual

Thank you for your kind feedback. We're so pleased to hear you had a positive experience with our customer service. We’ll be sure to pass this on to our Healthcare team.

Betygsatt 5 av 5 stjärnor

Elaine at Police Mutual was very…

Elaine at Police Mutual was very friendly and helpful. My policy required some adjustments and she was most helpful & gave good advice on the options available to me.

22 juni 2026
Omdöme utan inbjudan
Logotyp för Police Mutual

Svar från Police Mutual

Thank you for your feedback. We're really pleased to hear you found the service helpful and that everything was explained clearly. We'll pass your comments on to Elaine.

Betygsatt 5 av 5 stjärnor

New membership are truly helpful dealing with my…

They are truly helpful dealing with my inquiries about the membership after
losing my beloved husband …
They followed up all the correspondence including refund as well as new membership status 🌸🌼🌸

11 juni 2026
Logotyp för Police Mutual

Svar från Police Mutual

Thank you for your kind review.
We're very sorry for the loss of your husband and are glad we could support you during this difficult time.
We'll be sure to share your feedback with the Healthcare team.

Betygsatt 5 av 5 stjärnor

Competitive pricing

Competitive pricing, friendly phone handler and didn't have to wait long to speak to him.

19 juni 2026
Omdöme utan inbjudan
Logotyp för Police Mutual

Svar från Police Mutual

Glad you had a great experience – thanks for taking the time to leave your feedback

Betygsatt 5 av 5 stjärnor

Sue was extremely helpful and made sure…

Sue was extremely helpful and made sure everything i needed was sorted. All explained clearly and cheaper than expected. Great service. 🙏🙏

18 juni 2026
Omdöme utan inbjudan
Logotyp för Police Mutual

Svar från Police Mutual

Thank you for your lovely feedback, we are pleased I was able to help and make everything clear and straightforward for you, and even better that it worked out cheaper!

Betygsatt 5 av 5 stjärnor

Great support and informative…

Great support and informative conversations at Hendon.

5 juni 2026
Logotyp för Police Mutual

Svar från Police Mutual

Thank you for your positive feedback. I’m pleased to hear that you found the support at Hendon helpful and the conversations informative. Your comments are greatly appreciated and will be shared with the team

Betygsatt 5 av 5 stjärnor

Called to query a repayment made to my…

Called to query a repayment made to my account. Rebecca White handled the call with great patience and took great care to re assure me no issues. A credit to you company - thank you Mr R S Burt

12 juni 2026
Omdöme utan inbjudan
Logotyp för Police Mutual

Svar från Police Mutual

Thank you for taking the time to share your feedback. We are glad to hear Rebecca was able to reassure you and provide such great service.

Betygsatt 5 av 5 stjärnor

Policy Change

I dealt with Rebecca White regarding a change of policy as i had changed my vehicle.Rebecca was helpul ,efficient and proffesional throughout and got back to me as she said she would and fortunately for me got me a better deal on my car insurance.

12 juni 2026
Omdöme utan inbjudan
Logotyp för Police Mutual

Svar från Police Mutual

Thank you for taking the time to share your experience. We are pleased to hear that Rebecca was helpful, efficient, and professional throughout your policy change.

Betygsatt 5 av 5 stjärnor

Simple and unmatched

The website itself and applying for a quote was straightforward. My quote was unmatched by any other provider I have reached out to and that was including extras which I couldn’t believe. Very grateful and happy customer.

31 maj 2026
Logotyp för Police Mutual

Svar från Police Mutual

Thank you for your feedback. We are pleased to hear that you found the process straightforward and that our quote offered such strong value

Betygsatt 5 av 5 stjärnor

Great customer service

Talking to Beth the representative for car insurance.

She was delightful. Friendly and helpful.

5 juni 2026
Omdöme utan inbjudan
Logotyp för Police Mutual

Svar från Police Mutual

Thank you for your feedback. We are pleased to hear we were friendly and helpful and will pass on your comments

Betygsatt 5 av 5 stjärnor

Fantastic customer service

Fantastic customer service! Phone today to discuss my car insurance renewal and Elaine couldn’t have been more friendly and helpful. Would absolutely recommend Police Mutual to others. Keep up the good work l!!

5 juni 2026
Omdöme utan inbjudan
Logotyp för Police Mutual

Svar från Police Mutual

Thank you so much for your feedback. We are pleased to hear that Elaine was able to provide such friendly and helpful service when discussing your car insurance renewal. Thanks for choosing Police Mutual.

Betygsatt 5 av 5 stjärnor

I was immensely impressed with the lady…

I was immensely impressed with the lady who dealt with my call, her name is Elaine Cockram. At a time when customer service generally is often of a poor standard, Elaine was absolutely brilliant. She is helpful, friendly and has an excellent knowledge of her subject. I have had the good fortune to have dealt with Elaine before over the years and I wish to express my genuine thanks to her for being so helpful. Her manner and the service she gives is outstanding. Thank you Elaine. Kind regards, Peter Smith.

3 juni 2026
Omdöme utan inbjudan
Logotyp för Police Mutual

Svar från Police Mutual

Thank you for your wonderful feedback. We're delighted to hear about the excellent service you received and will be sure to pass on your kind words to Elaine. It's great to know her knowledge, professionalism and friendly approach made such a positive impression. We truly appreciate you taking the time to share this.

Betygsatt 5 av 5 stjärnor

Speaking to Rebecca White at Police…

Speaking to Rebecca White at Police Mutual. Sad I couldn’t stay with you but my policy has just got too expensive. I’ve been a customer for many years, and find it good to speak to someone when it comes to renewal. Hopefully I’ll come back in the future. Thank you.

3 juni 2026
Omdöme utan inbjudan
Logotyp för Police Mutual

Svar från Police Mutual

Thank you for your kind words and for your loyalty over the years.
We're sorry to hear you've decided to leave, but we're so pleased to hear Rebecca was helpful at renewal. We'll pass on your thanks to Rebecca.
We do hope to welcome you back in the future. Thank you again.

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer