IE Hub Omdömen 468

Unlimited support
It feels like I have received great deal of non judgemental, professional support, practical advice and helpful Warm Home items since first seeking support.
I must extend my gratitude to all recommendations and support staff involved over the past few weeks

Excellent customer service from beginning to end. The staff were very professional, helpful, and supportive throughout the whole process. Communication was clear and fast, and they made everything simple and stress-free for me.

I really appreciate their patience and kindness. They answered all my questions and provided outstanding customer service. I would definitely recommend IE Hub to others and I’m very happy with my experience. Thank you again for all your help.

Managed to get my water bill reduced and was easy to input details of finance.

Good company

Very helpful and polite

The advice and recommendations were very helpful and constructive, opening avenues I wasn't aware of.

A stress free experience

Its a great service and very helpful

They are doing very well
great job
Well done

Excellent experience! The service was very smooth and professional. The team was incredibly helpful and guided me through the process efficiently. Highly recommended

These company is very good and it is easy to do, but being old I'd rather talk to a human.

Good straight forward.

What a load of rubbish, no support what so ever. Don't ring back nor help .
Pointless excersise really.
Avoid avoid avoid

Simple, efficient system & a sympathetic one too. Strongly recommend, if you're experiencing too much month at the end of the money.

Very efficient and professsional standards and response at all times. A friendly service that does its best to help and to reach out to all those in searh of help.

Very easy to use

I was referred to this business (YES BUSINESS) via my water company because I am struggling with the water bill.

All in all, as I read the questions during the assessment, I realised that it was NOT a genuine support system for people struggling to pay bills and/or requiring financial support. I read the scope and business objectives and found that it is in fact a credit collection analysis tool.

They are used by not only debt collectors but during the processing of Civil Court actions too.

If you are under pressure to pay bills etc and feel as though you are drowning in debt, I can suggest that you contact a registered charity providing full, genuine, impartial guidance and support.

DO NOT provide this or any other so-called financial support business with direct access to your bank account!!!

Good Luck...

UPDATE: Clarification

Further to my recent honest review of IE Hub, I received a detailed response and would like to confirm facts stated by me in original review:

1 - Trust and clarity are incredibly important!
AGREED

2 - IE Hub is not a debt collection company...
AGREED
I at no point claimed or stated that this business is a debt-collection agency. I stated that IE Hub work with debt-collection agencies and generate a core income from that fact.

3 - IE Hub does not have access to customers’ bank accounts and cannot see or control them.
AGREED
I at no point stated that this business would take control of your account. I asserted and re-assert that by providing access they are privy to your banking and DO share that information with debt collecting agencies amongst others.

4 - Customers remain fully in control at all times, and nothing is shared with any organisation unless they give clear consent. Customers can choose to share their budget with any organisation they wish to (this could be a creditor, utilities provider or even a debt collection company who is chasing payments and the customer can use IE Hub to show what the can or can’t afford to pay).
DISAGREE
Well worded but facts are facts and IE Hub DO share date and generate a core income from creditors and debt collectors.

5 - We also work closely alongside charities and independent advice organisations. In fact, services such as National Debtline use IE Hub as part of their support journey, helping advisers understand someone’s situation so they can recommend the most appropriate help, whether that’s budgeting support, debt advice, grants or wider assistance.
DISAGREE
IE Hub core objectives are to generate profit. How they market their aims/objectives is their choice. If genuine independent source of support for people experiencing debt, every charity in the UK and beyond would be accessing this service and promoting to clients.

6 - If you’d be open to it, we’d really welcome the chance to talk through your concerns directly and answer any questions you have.
NO THANKS
I do not have any concerns but deal with FACT and suggest that you use plain English when responding to or 'supporting' clients.