Lynne Dickaty was fantastic. My car renewal quote was given with outdated information held on account (my fault) she quickly updated the system which cut my final payment in half next month. The renew... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I cannot fault the Forces Mutual team, particularly Sally McShea. She was extremely helpful setting up various insurances for me. She explained and outlined everything to me in detail. I knew exactly... Se mer
Företaget har svarat
Jennie Lewis from Forces Mutual was exceptional. She went above and beyond to help me find the right policy, explaining everything clearly and making sure it suited my needs. She even took calls outsi... Se mer
Företaget har svarat
Sue was helpful and thorough. She navigated the systems and helped find solutions. I could not have asked for more. Thank you Forces Mutual
Företaget har svarat
Företagsinformation
Skrivet av företaget
Committed to offering a competitive range of insurance, money and health products to meet the needs of the Army, RAF, Royal Navy and Royal Marines, we exist only to improves the lives of the military and their families.
Kontaktuppgifter
3rd floor, Exchange Station, Tithebarn Street, L2 2QP, Liverpool, Storbritannien
- 0151 363 5290
- forcesmutual.org
4,8
Utmärkt
268 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Avoid - They don't pay out
Terrible experience trying to make a claim.
A removals company destroyed our dining room table and the company refused to pay out because the table was disposed of. As we have a toddler and nowhere to store the table, it made most sense to get rid of it and was a hazard to our child in the house. Even providing photos and the removals company admitting blame and damage, Forces Mutual used the small print to avoid having to pay out. The whole process took nearly 6 weeks of continuous chasing for a deeply disappointing result.
We have been with Forces Mutual for 6 years now and it is telling to see how they treat loyal customers.
Avoid Forces Mutual as they will do anything to avoid supporting the customer.
11 maj 2026
Omdöme utan inbjudan
Svar från Forces Mutual
Hi Charlie,
We are sorry to hear you have had a poor experience with our Claims Team. We would like the opportunity to look into this further for you and I have escalated this today on your behalf. We have your email address and will be in touch soon to try to resolve this matter to your satisfaction.
Kind Regards,
Sophie - Regional Manager
Extremely good discounts for the sivil…
Extremely good discounts for the sivil service,
30 april 2026
Svar från Forces Mutual
Hi Andy,
Thank you for taking time to leave a positive review. I'm glad you are happy with our products and pricing.
Kind Regards,
Sophie - Regional Manager
very knowledgeable…
Advisor Karoline very knowledgeable understanding and always talks through all the options possible and lets you choose without any pressure on you or feeling cornered into buying a certain package or go with a specific company
22 april 2026
Omdöme utan inbjudan
Svar från Forces Mutual
Hi Rhys,
Thanks for leaving a positive review for Karoline. It's good to know she provided you with great service and options. I will ensure this review is shared with Karoline and the wider team.
Kind Regards,
Sophie - Regional Manager
Svar från Forces Mutual
Hi Maria,
Thank you for taking the time to leave a positive review for Dianne, we will make sure its shared with her and the wider team,
Clare - Regional Manager
Sue was helpful and thorough
Sue was helpful and thorough. She navigated the systems and helped find solutions. I could not have asked for more.
Thank you Forces Mutual
6 maj 2026
Omdöme utan inbjudan
Svar från Forces Mutual
Hi Sophia,
Thank you for leaving a positive review for Sue, will will make sure this is shared with her and the wider team,
Clare - Regional Manager
Svar från Forces Mutual
Hi Martin,
Thank you for taking the time to leave a positive review, will ensure its shared with the team,
Clare - Regional Manager
Simple process
Simple process, competitive prices.
Really easy to find the right policy and set it up. Exactly what I was after, and in a rush!
23 mars 2026
Svar från Forces Mutual
Hi Matt,
Thank you for taking the time to leave a positive review, we will ensure its shared with the team,
Clare - Regional Manager
Really professional and helpful
Really professional and helpful. I found the experience and absolute education, and will definitely recommend to others.
16 april 2026
Omdöme utan inbjudan
Svar från Forces Mutual
Hi Chris,
Thank you for taking the time to leave a positive review, we are delighted to hear that you would recommend Forces Mutual to others. We will ensure your feedback is shared with the wider team,
Clare - Regional Manager
Worth it - Don’t Delay!
Karoline helped me understand the policies, process and implication in a simplest way that eventually enabled me in making an informed decision. My heartfelt thank you to Karoline and team for being genuinely helpful to us!
24 mars 2026
Omdöme utan inbjudan
Svar från Forces Mutual
Hi Khim,
Thank you for taking the time to leave a positive review. We are very happy to hear that Karoline made the process simple and helped you make an informed choice. We will share your feedback with Karoline and the wider team,
Clare - Regional Manager
Good customer service and policy cover
Jennie was really helpful and dedicated, agreeing to meet me out of normal office hours to accommodate my own circumstances, and spending more time to discuss everything than I expected to need. I'm satisfied that I got the right Critical Illness cover for my needs.
24 mars 2026
Omdöme utan inbjudan
Svar från Forces Mutual
Hi Rob,
Thank you for taking the time to leave positive feedback for Jennie, we're delighted to hear she was helpful and dedicated and appreciate you leaving a review
Heidi
Regional Manager
Jennie was a fantastic advisor
Jennie was a fantastic advisor. She was really great at explaining all the options available to us and answering all of our questions.
9 mars 2026
Omdöme utan inbjudan
Svar från Forces Mutual
Many Thanks for leaving a positive review for Jennie! we will ensure this gets fed back to her and the rest of the team.
Heidi
Regional Manager
5*effort
Paula was superb, patient and understanding. Took time to simplify everything for me and work around my schedule.
4 mars 2026
Omdöme utan inbjudan
Svar från Forces Mutual
Hi Robert,
Thank you for taking the time to leave a positive review for Paula. Its great to hear that the process was simple and she worked around your availability. We will ensure your feedback shared with Paula and the wider team,
Clare - Regional Manager
Great customer service
Stacey was patient to explain the product/services and also provided a follow up info via text, which I found very helpful.
25 mars 2026
Omdöme utan inbjudan
Svar från Forces Mutual
Hi Mark,
Thank you for taking the time to leave a positive review for Stacey. Its great to hear that Stacey was patient and took the time to follow up with you. We will ensure that your feedback is shared with Stacey and the wider team,
Clare - Regional Manager
Really helpful
Really helpful, Karoline went through with detail and made sure i understood everything, she genuinely wanted the best package for me!
9 mars 2026
Omdöme utan inbjudan
Svar från Forces Mutual
Hi Je,
Thank you for leaving positive feedback for Karoline. We appreciate you taking the time to leave a review for her and are pleased to hear you found her really helpful.
Heidi
Regional Manager
Sam from forces mutual helped me find…
Sam from forces mutual helped me find the best illness cover and the right price
18 mars 2026
Omdöme utan inbjudan
Svar från Forces Mutual
Hi Kieran,
Many thanks for leaving a positive review for Sam. We will ensure this gets fedback to Sam and the wider team.
Heidi
Regional Manager
Forces Mutual-Ross
Ross from Forces Mutual made everything clear and was extremely helpful.
16 mars 2026
Omdöme utan inbjudan
Svar från Forces Mutual
Thank you for taking the time to leave a positive review for Ross. We are delighted to hear he was extremely helpful and made everything clear.
Heidi
Regional Manager
I cannot fault the Forces Mutual team
I cannot fault the Forces Mutual team, particularly Sally McShea. She was extremely helpful setting up various insurances for me. She explained and outlined everything to me in detail. I knew exactly what I was paying for and the cover I was being provided. It was such an easy process setting everything up and the Forces Mutual team (Sally) sorted everything for me. If you haven’t sorted any insurance or are thinking about setting some up, I fully recommend having a sit down with them and discussing the various options available, they will help you every step of the way.
18 mars 2026
Omdöme utan inbjudan
Svar från Forces Mutual
Hi Liam,
Many thanks for leaving positive feedback for Sally. Its great to hear she was extremely helpful in setting up your policies and that you would recommend.
Heidi
Regional Manager
Sam is my go to person when I'm in need…
Sam is my go to person when I'm in need of help with my insurance. She is very knowledgeable, bubbly and easy to talk to.
5 mars 2026
Omdöme utan inbjudan
Svar från Forces Mutual
Hi Richard,
Thank you for taking the time to leave Sam a positive review, its fantastic to hear that she was able to help. We will ensure your feedbacks shared with Sam and the winder team,
Clare - Regional Manager
gem of a person
Karoline was a massive help with helping to choose the right policy, both with using financial situation and with personal circumstance.
she explained everything without being condescending or disrespectful in any way and performed with upmost professionalism throughout.
couldn't recommend more.
19 mars 2026
Omdöme utan inbjudan
Svar från Forces Mutual
Hi David,
Thank you so much for leave Karoline a positive review. Your feedback is greatly appreciated and we will ensure we feed this back to Karoline and the wider team.
Heidi
Regional Manager
Smooth and efficient
I spoke to Ross throughout, fantastic communication and very helpful. Made the process smooth and efficient
27 februari 2026
Omdöme utan inbjudan
Svar från Forces Mutual
Many thanks for taking the time to leave positive feedback for Ross, its great hear he made the process smooth and efficient.
Heidi
Regional Manager
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