Lynne Dickaty was fantastic. My car renewal quote was given with outdated information held on account (my fault) she quickly updated the system which cut my final payment in half next month. The renew... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I cannot fault the Forces Mutual team, particularly Sally McShea. She was extremely helpful setting up various insurances for me. She explained and outlined everything to me in detail. I knew exactly... Se mer
Företaget har svarat
Jennie Lewis from Forces Mutual was exceptional. She went above and beyond to help me find the right policy, explaining everything clearly and making sure it suited my needs. She even took calls outsi... Se mer
Företaget har svarat
Sue was helpful and thorough. She navigated the systems and helped find solutions. I could not have asked for more. Thank you Forces Mutual
Företaget har svarat
Företagsinformation
Skrivet av företaget
Committed to offering a competitive range of insurance, money and health products to meet the needs of the Army, RAF, Royal Navy and Royal Marines, we exist only to improves the lives of the military and their families.
Kontaktuppgifter
3rd floor, Exchange Station, Tithebarn Street, L2 2QP, Liverpool, Storbritannien
- 0151 363 5290
- forcesmutual.org
4,8
Utmärkt
268 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Efficient
It was nice and easy to follow. Paula was very helpful.
11 november 2025
Omdöme utan inbjudan
Svar från Forces Mutual
Hi Eldridge,
Thank you for sharing a positive review, it great to hear that Paula was helpful.
We will share this with Paula and the wider team,
Clare - Regional Manager
Svar från Forces Mutual
Hi Troy
Thank you for sharing a positive review, it great to hear that your options were well explained to you so you could make the right choice.
We will share this with the wider team,
Clare - Regional Manager
Excellent service from Sophie
Excellent service from Sophie, was very informative and helpful.
5 november 2025
Omdöme utan inbjudan
Svar från Forces Mutual
Hi John,
Thank you for taking the time to leave a review for Sophie. We are happy to hear that she was informative and helpful.
We will ensure your feedback is shared with Sophie and the wider team,
Clare - Regional Manager
Paula Blacth - Cover advice
Speaking and receiving all the information and advice required from Paula helped me in making my decisions. Without her, I wouldn’t have the cover I have today. TY
8 januari 2026
Omdöme utan inbjudan
Svar från Forces Mutual
Hi Paul,
Thank you for leaving positive feedback for Paula, its great to hear she was helpful for you to make the right decisions.
We will feed this back to Paula and appreciate you taking the time to leave a review.
Heidi
Regional Manager
Good overall experience
Ashleigh was clear and concise with everything, explained it all perfectly and I had 0 issues or unexplained questions
7 oktober 2025
Omdöme utan inbjudan
Svar från Forces Mutual
Hi Thane,
Thank you for taking the time to leave positive feedback for Ashleigh.
We are delighted to hear she explained everything perfectly.
We will ensure your feedback is shared with Ashleigh and the wider team.
Heidi
Regional Manager
Jennie was fantastic throughout the…
Jennie was fantastic throughout the whole process of setting up my life insurance.
Highly knowledgeable and clearly experienced in her role. Moreover, she works around your schedule seamlessly, so it was very easy to communicate.
She obtained a very competitive insurance policy, far out-quoting anything I could conjure up through my own research.
17 december 2025
Omdöme utan inbjudan
Svar från Forces Mutual
Thank you for leaving such a great review for Jennie. Its fantastic to hear you are happy with the service she provided.
We will ensure this gets fedback to Jennie and the rest of the team.
Heidi
Regional Manager
Good price for our renewal
Good price for our renewal. Friendly and knowledgeable guy I spoke to on the phone when I rang with some queries
18 december 2025
Svar från Forces Mutual
Hi Liz,
Many thanks for your positive feedback. Its great to hear you found our customer service rep friendly and knowledgeable. We appreciate you taking the time to leave us a review.
Heidi
Regional Manager
Impressive
I have been very impressed with the process of taking out this policy. On ringing the customer care line, to make initial enquiries, a young man named Luke, was extremely helpful. The following process online, was straightforward and simple. If the actual cover provided is as satisfactory, I shall be delighted. Thus far, thank you Forces Mutual.
15 december 2025
Svar från Forces Mutual
Hi Betty,
Thank you for leaving a positive review. We are delighted to hear the process online was straightforward and simple.
Heidi
Regional Manager
Mallory was great
Mallory was great, explained everything thoroughly, Very beneficial overall.
15 december 2025
Omdöme utan inbjudan
Svar från Forces Mutual
Hi Toby,
Many thanks for leaving a positive review for Mallory. We really appreciate the time you have taken to leave feedback.
Heidi
Regional Manager
Whilst I reluctantly year upon year…
Whilst I reluctantly year upon year must depart with hard earned cash for the racketeering purposes of insurance companies, I can without shadow of doubt know that the service and value for money I am been served by Dianne Robertson is second to none. Her professionalism and dedication ensures that you will receive a quality and very competitive package where and when you don’t have the privilege of access to Go Compare et al. She is the one who gives you the appropriate gentle and timely reminders and provides a commitment to all her customers.
3 september 2025
Omdöme utan inbjudan
Svar från Forces Mutual
Hi Les,
Thank you for sharing your feedback and leaving a positive review for Dianne. Its great to her you were happy with the service she gave you. We will ensure this gets fed back to Dianne and the wider team.
Heidi
Regional Manager
Svar från Forces Mutual
Many thanks for leaving us positive feedback. Its great to hear you found the process quick and easy and we appreciate the time you have taken to leave us a review.
Heidi
Regional Manager
Dianne
Dianne, has supported us on island with all our insurances for our cars. Her support and friendly approach is why we got the insurance with her team. Amazing and thank you.
3 december 2025
Omdöme utan inbjudan
Svar från Forces Mutual
Hi Mrs Trainer,
Thank you for leaving positive feedback for Dianne. Its fantastic to hear you found her supportive and friendly. We appreciate you taking the time to leave her a review and will ensure this gets fedback.
Heidi
Regional Manager
explained everything well
explained everything in depth making sure i knew what i was/wasn’t signing up for.
17 november 2025
Omdöme utan inbjudan
Svar från Forces Mutual
Hi Lucas,
Many thanks for leaving us positive feedback. We really appreciate you taking the time to leave a review and are happy to hear everything was explained in depth ensuring you knew what you were signing up for.
Heidi
Regional Manager
5 star for Jennie
5 star for Jennie ,
She has just been very honest and brilliant with everything.
Will recommend her to anyone.
25 november 2025
Omdöme utan inbjudan
Svar från Forces Mutual
Hi Rubin,
We appreciate you taking the time to leave a positive review for Jennie- Thank you! Its fantastic to hear you would recommend her to anyone.
We will ensure we pass this feedback onto Jennie.
Heidi
Regional Manager
Jennie Lewis from Forces Mutual
Jennie Lewis from Forces Mutual was exceptional. She went above and beyond to help me find the right policy, explaining everything clearly and making sure it suited my needs. She even took calls outside normal working hours, showing real dedication. I’m extremely grateful for her support and highly recommend her!
15 november 2025
Omdöme utan inbjudan
Svar från Forces Mutual
Hi Dominic,
Thank you for leaving a positive review for Jennie. We are delighted to hear the process was clear, you understood everything and now have a policy that meets your needs.
We will ensure your feedback is shared with Jennie and the wider team,
Clare
Regional Manager
THE BEST INSURANCE COMPANY
Absolutely amazing company to be with. It feels like you are finally dealing with an insurance company that is run with humans and emotions! No hidden fees, no admin fees... just exactly how it should be!
24 november 2025
Omdöme utan inbjudan
Svar från Forces Mutual
Hi Stu,
Thank you for leaving such a positive review, its lovely to hear how pleased you are with the service you received from Forces Mutual. We will ensure your feedback is shared with the team,
Clare
Regional Manager
The service I have received from Dianne…
The service I have received from Dianne Robertson at Episkopi Garrison FM, is always on point. She keeps me up to date with my insurance policy and is always helpful and informative.
3 november 2025
Omdöme utan inbjudan
Svar från Forces Mutual
Hi Colin,
Many thanks for taking the time to leave a positive review for Dianne. We will ensure this gets fedback to Dianne and shared with the rest of the team.
Heidi
Regional Manager
Was the best quote I could get and…
Was the best quote I could get and everyone was very helpful
13 november 2025
Svar från Forces Mutual
Hi Joe,
Thanks for leaving us a positive review. It's great to hear you found the best quote and that you found everyone very helpful.
Heidi
Regional Manager
Jennie was truly fantastic
Jennie was truly fantastic, not only incredibly professional but personable and patient with all the questions I had to answer. Highly recommend!
3 november 2025
Omdöme utan inbjudan
Svar från Forces Mutual
Hi Jack,
Many thanks for your positive feedback on your experience with Jennie.
It's fantastic to hear she provided you with a professional, patient and personable service. We will ensure your review is shared with Jennie and the team.
Heidi
Regional Manager
Exceptional!
I ended up breaking down last Friday night. I contacted FM break down service and they were exceptional. From keeping me up to date with everything that had to be done to help me out, to the tracking systems for the rescue service, to the phone calls to make sure I was safe. I honestly could have asked for any more.
I have never had an issue with breaking down and didn’t know what to expect, FM made everything so simple and made me feel reassured and safe. I cannot thank the team enough. I have raved about the service I received and hopefully some more customers will be coming your way.
Exceptional- there’s nothing else I can say but thankyou
31 oktober 2025
Omdöme utan inbjudan
Svar från Forces Mutual
Hi Meg,
Thank for taking the time to leave a positive review. We are delighted to hear that in this situation, our service made you feel safe, reassured and it was simple.
We will make sure that your feedback is shared with the wider team.
Clare
Regional Manager
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