I've just recently rang their customer service department where I got the most warm service from an advisor called lauri. She was very gentle and spoke softly but clearly in order to explain all... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
I've just recently rang their customer service department where I got the most warm service from an advisor called lauri. She was very gentle and spoke softly but clearly in order to explain all... Se mer
Företaget har svarat
My call initially related to a cancellation of a renewal quote for my wife's car as it was in our opinion far too expensive in relation to last year's. Initially the quote had increased by by over £30... Se mer
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My contact today was an administrative matter. The call was dealt with promptly, professionally and with great courteous and understanding. Furthermore todays team member provided important add... Se mer
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I honestly didn't know who to talk to, mostly because I was completely overwhelmed and didn’t know where to turn. But then I was helped by a truly fantastic lady called Lauri, and everything chang... Se mer
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Financial services exclusively for serving or retired Police Officers, Staff and your families
3rd floor, Exchange Station, Tithebarn Street, L2 2QP, Liverpool, Storbritannien
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 90 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
What a top guy Keith Marchant is at Police Mutual. I needed to phone in to make a complicated change to my car insurance. Keith answered and was a complete gent and a true professional. He was so informed about car insurance and put my mind at ease that he would sort everything out. He certainly did in super quick fashion and saved me a lot of money in the process. A real asset to his department. Thanks Keith. Police Mutual always come up trumps over all the years I've been with them.

Svar från Police Mutual
Very easy to book. No nonsense and just a phone call away if you need to make a claim.

Svar från Police Mutual
A very quick response with no hanging on the phone. I was dealing with Georgia who was friendly, knowledgeable and professional throughout the call. Explained everything that needed to be explained.

Svar från Police Mutual
I have been with PMAS for a very long time and always have confidence that insurance matters are handled correctly. Today I needed to change one named driver for another, but with the complication that the new name was not in the same location as myself and so they had to phone PMAS separately to provide details of driving history etc. The operators merged the necessary information with great patience and efficiency and when I rang back to confirm the changes, they even informed me that I was due a small refund! It is the pleasant and helpful staff who make it a so re-assuring to deal with PMAS

Svar från Police Mutual
Really friendly and professional. It was like I was talking to someone I had known for years. Listened to all of my needs and addressed them accordingly. This is always the case whenever I need to discuss my insurance needs.
Thoroughly recommended.

Svar från Police Mutual
The woman I spoke to, Rebecca White, was polite, efficient, helpful and friendly. She did everything I asked and sorted out my car insurance quickly. I am happy to renew with Police Mutual

Svar från Police Mutual
Clear and concise explanation's. Full info given and question's answered fully and professionally. Excellent service. Thanks

Svar från Police Mutual
I was so impressed with Georgia who answered my call, she was so polite and knowledgeable, explained everything to me, took her time with me so thankyou.

Svar från Police Mutual
Easy to contact and talk too

Svar från Police Mutual
Elaine dealt with my query. She understood all of my circumstances and what I required and took great effort to get me the best deal. That meant that I have stayed rather than left. Exceptional customer service.

Svar från Police Mutual
Used them for a lot of years. Changed to a different provider and it turned out to be a mistake. Gone back to PM.

Svar från Police Mutual
All on line simple and straight forward. protection setup in minutes.

Svar från Police Mutual
Fast friendly service
Rebecca White was patient and friendly

Svar från Police Mutual
Professional and supportive. At a worrying time for myself and my wife PM made the process as easy as possible. The advice given was helpful and we are very grateful and would recommend to anyone thinking of joining.
The scheme isn’t cheap but so worth it when you really need it like we have done.
Thank you
Laurie at PM and Amy at Healix

Svar från Police Mutual
I applied for a quote on line. I was surprised to get a telephone call, acknowledging this and asking if I required any help. At that time I did not. However, later that evening I realised I had made a mistake concerning the start date. The following day I telephoned to have the matter corrected and was very pleased to speak to a gentleman who was very understanding, most helpful and the matter was resolved very quickly.

Svar från Police Mutual
Extremely helpful and pleasant member of staff when I telephoned. Issue was resolved quickly

Svar från Police Mutual
Andrea went above and beyond to help me and I am so appreciative. Thank you 😊

Svar från Police Mutual
Keith did his utmost to make sure I got the best deal possible which he did
Thamkyou

Svar från Police Mutual
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