Police Mutual Omdömen 

521
TrustScore 4.5 av 5

4,7

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I've just recently rang their customer service department where I got the most warm service from an advisor called lauri. She was very gentle and spoke softly but clearly in order to explain all... Se mer

Företaget har svarat

Betygsatt 3 av 5 stjärnor

My call initially related to a cancellation of a renewal quote for my wife's car as it was in our opinion far too expensive in relation to last year's. Initially the quote had increased by by over £30... Se mer

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Betygsatt 5 av 5 stjärnor

My contact today was an administrative matter. The call was dealt with promptly, professionally and with great courteous and understanding. Furthermore todays team member provided important add... Se mer

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Betygsatt 5 av 5 stjärnor

I honestly didn't know who to talk to, mostly because I was completely overwhelmed and didn’t know where to turn. But then I was helped by a truly fantastic lady called Lauri, and everything chang... Se mer

Företaget har svarat

Företagsinformation

  1. Pengar och försäkring

Skrivet av företaget

Financial services exclusively for serving or retired Police Officers, Staff and your families


Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

521 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 90 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,7

Alla omdömen

(521)

207 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

What a top guy Keith Marchant .

What a top guy Keith Marchant is at Police Mutual. I needed to phone in to make a complicated change to my car insurance. Keith answered and was a complete gent and a true professional. He was so informed about car insurance and put my mind at ease that he would sort everything out. He certainly did in super quick fashion and saved me a lot of money in the process. A real asset to his department. Thanks Keith. Police Mutual always come up trumps over all the years I've been with them.

28 juli 2026
Omdöme utan inbjudan
Logotyp för Police Mutual

Svar från Police Mutual

Thank you for your fantastic review.
We're so pleased to hear that Keith was able to help you with your insurance change, put your mind at ease and get everything sorted quickly for you.
Your comments will mean a lot to Keith and we'll be sure to pass on your kind words. Thank you also for your continued support and loyalty over the years.

Betygsatt 5 av 5 stjärnor

Very easy to book

Very easy to book. No nonsense and just a phone call away if you need to make a claim.

16 juli 2026
Logotyp för Police Mutual

Svar från Police Mutual

Thank you for your review.
We're delighted to hear you found things easy and no nonsense.

Betygsatt 5 av 5 stjärnor

A very quick response with no hanging…

A very quick response with no hanging on the phone. I was dealing with Georgia who was friendly, knowledgeable and professional throughout the call. Explained everything that needed to be explained.

24 juli 2026
Omdöme utan inbjudan
Logotyp för Police Mutual

Svar från Police Mutual

Thank you so much for your kind review. We'll be sure to pass your feedback to Georgia who will be delighted.

Betygsatt 5 av 5 stjärnor

The quality of staff give PMAS the edge

I have been with PMAS for a very long time and always have confidence that insurance matters are handled correctly. Today I needed to change one named driver for another, but with the complication that the new name was not in the same location as myself and so they had to phone PMAS separately to provide details of driving history etc. The operators merged the necessary information with great patience and efficiency and when I rang back to confirm the changes, they even informed me that I was due a small refund! It is the pleasant and helpful staff who make it a so re-assuring to deal with PMAS

24 juli 2026
Omdöme utan inbjudan
Logotyp för Police Mutual

Svar från Police Mutual

Thank you for your review.
We're glad we could help with the changes to your policy and make the process as straightforward as possible.
We really appreciate your continued support and look forward to helping you again in the future.

Betygsatt 5 av 5 stjärnor

Really friendly and professional

Really friendly and professional. It was like I was talking to someone I had known for years. Listened to all of my needs and addressed them accordingly. This is always the case whenever I need to discuss my insurance needs.
Thoroughly recommended.

21 juli 2026
Omdöme utan inbjudan
Logotyp för Police Mutual

Svar från Police Mutual

Thank you for taking the time to leave us such a lovely review.
We're delighted to hear about your positive experience and that our team were able to help. We really appreciate your feedback and thank you for choosing Police Mutual.

Betygsatt 5 av 5 stjärnor

Helpful and efficient

The woman I spoke to, Rebecca White, was polite, efficient, helpful and friendly. She did everything I asked and sorted out my car insurance quickly. I am happy to renew with Police Mutual

22 juli 2026
Omdöme utan inbjudan
Logotyp för Police Mutual

Svar från Police Mutual

Thank you so much for your kind review. We'll be sure to pass your feedback to Rebecca who will be delighted.

Betygsatt 5 av 5 stjärnor

Clear and concise explanation's

Clear and concise explanation's. Full info given and question's answered fully and professionally. Excellent service. Thanks

21 juli 2026
Omdöme utan inbjudan
Logotyp för Police Mutual

Svar från Police Mutual

Thank you for your positive feedback. We are pleased to hear that you found that we were clear, concise, and professional, and that all of your questions were answered fully.

Betygsatt 5 av 5 stjärnor

I was so impressed with Georgia who…

I was so impressed with Georgia who answered my call, she was so polite and knowledgeable, explained everything to me, took her time with me so thankyou.

20 juli 2026
Omdöme utan inbjudan
Logotyp för Police Mutual

Svar från Police Mutual

Thank you for your feedback. We are pleased to hear that Georgia was polite, knowledgeable and took the time to explain everything clearly. We will share your comments with her.

Betygsatt 5 av 5 stjärnor

Elaine's exceptional customer service

Elaine dealt with my query. She understood all of my circumstances and what I required and took great effort to get me the best deal. That meant that I have stayed rather than left. Exceptional customer service.

13 juli 2026
Omdöme utan inbjudan
Logotyp för Police Mutual

Svar från Police Mutual

Thank you for your review, Martin.
We're delighted to hear that Elaine took the time to understand your circumstances and help find the best deal for you.
We'll be sure to pass on your kind comments.
Thank you for your loyalty.

Betygsatt 5 av 5 stjärnor

Used them for a lot of years

Used them for a lot of years. Changed to a different provider and it turned out to be a mistake. Gone back to PM.

24 maj 2026
Logotyp för Police Mutual

Svar från Police Mutual

Thank you for your feedback. We're pleased to welcome you back. We look forward to continuing to provide you with the service you've come to expect.

Betygsatt 5 av 5 stjärnor

All on line simple and straight…

All on line simple and straight forward. protection setup in minutes.

23 juni 2026
Logotyp för Police Mutual

Svar från Police Mutual

Thank you for your review. We're pleased to hear your experience online was simple and straight forward.

Betygsatt 5 av 5 stjärnor

Fast friendly service

Fast friendly service
Rebecca White was patient and friendly

1 juli 2026
Omdöme utan inbjudan
Logotyp för Police Mutual

Svar från Police Mutual

Thank you for your kind review.

We're so pleased Rebecca was able to assist you, we will pass on your kind words.

Betygsatt 5 av 5 stjärnor

Professional and supportive

Professional and supportive. At a worrying time for myself and my wife PM made the process as easy as possible. The advice given was helpful and we are very grateful and would recommend to anyone thinking of joining.
The scheme isn’t cheap but so worth it when you really need it like we have done.
Thank you
Laurie at PM and Amy at Healix

1 juli 2026
Omdöme utan inbjudan
Logotyp för Police Mutual

Svar från Police Mutual

Thank you so much for your kind words. We're delighted that Laurie and Amy from our Healthcare team were able to support you and your wife during what was clearly a difficult and worrying time. We appreciate your recommendation and are pleased the scheme has delivered the value and support you expected. Wishing you both all the very best

Betygsatt 5 av 5 stjärnor

Friendly and Helpful

I applied for a quote on line. I was surprised to get a telephone call, acknowledging this and asking if I required any help. At that time I did not. However, later that evening I realised I had made a mistake concerning the start date. The following day I telephoned to have the matter corrected and was very pleased to speak to a gentleman who was very understanding, most helpful and the matter was resolved very quickly.

24 juni 2026
Logotyp för Police Mutual

Svar från Police Mutual

Thank you for your kind review. We're glad we could reach out to you and offer support and that our team was able to quickly answer your enquiries when you got back in touch. We appreciate your feedback

Betygsatt 5 av 5 stjärnor

Extremely helpful and pleasant member…

Extremely helpful and pleasant member of staff when I telephoned. Issue was resolved quickly

26 juni 2026
Omdöme utan inbjudan
Logotyp för Police Mutual

Svar från Police Mutual

We're pleased to hear our team member was helpful and that your issue was resolved quickly. We appreciate you sharing your experience.

Betygsatt 5 av 5 stjärnor

Keith did his utmost to make sure I got…

Keith did his utmost to make sure I got the best deal possible which he did
Thamkyou

25 juni 2026
Omdöme utan inbjudan
Logotyp för Police Mutual

Svar från Police Mutual

Thank you for your review.
We're so pleased to hear you were pleased with the service. We will pass your comments on to Keith.

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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