I booked super last minute and could get a pitch! When calling upon arrival Steve was super helpful and with where the best places to park were to see the sea views, and advise where to park... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Beautiful clean site definitely come again :) Pool is brilliant not over crowded just right, the pod is clean perfect for little get away for small family and the views are beautiful, park on site... Se mer
He reservado antes en esta web y tiene una interfaz que ofrece muy buena experiencia de usuario. Por otro lado el sistema de reservas, en pocos pasos puedes rener una rellenada y pagada. Sobre... Se mer
Pitchup charged £60 more than if I had gone directly to the campsites website. I understand a small admin charge but £60 is extortionate when all they have done is provide my details which I could ha... Se mer
Företagsinformation
- Resebyrå
- Campingplats
- Semesterboende
- Fritids- och semesterläger
- Söksida för resor
- Uthyrning av semesterbostad
Skrivet av företaget
Book more than 5,000 campsites, glamping sites and holiday parks on Pitchup.com. We feature a wealth of outdoor holidays from caravans and lodges to tent pitches and wigwams in 70 countries in Europe, the Americas, Australia and Africa. Based in London, Pitchup.com was founded in 2009 and is regularly featured in the national press. Awards include FT 1000 Financial Times' 1,000 fastest-growing companies in Europe 2018, 2019 and 2020, Deloitte UK Technology Fast 50 and the Red Bull 'Future 50'.
Kontaktuppgifter
Zeeta House, 200 Upper Richmond Road, SW15 2SH, London, Storbritannien
- enquiries@pitchup.com
- www.pitchup.com
4,4
Utmärkt
2 tn omdömen
Har besvarat 94 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I've had reviews deleted, so I'm now wary of 9/10 scores
Pitchup is a great site to find and book campsites. But when they remove your negative reviews, you start to question the high scores that campsites have.
I still use the website as it's convenient, but I'm now wary of all the scores that are 9/10 and do research elsewhere about the campsites.
I've also started putting my negative reviews on other review sites where I know they won't be taken down.
One example of a deleted review is the one I gave to The Old Dairy Farm in Cropredy. This campsite states it has accessible facilities and it does not.
Firstly, although there is a ramp to the showers, the door to the showers itself is too narrow for a wheelchair and my friend couldn't shower during our stay. Secondly, there are two steps to the toilets, which my friend had to go up on her bum in order to use the toilets during our stay.
I've chosen this review as an example because needing accessible facilities isn't a choice and people will now carry on booking this campsite thinking they will be able to use all the facilities when they can't.
EDIT: I have updated this review in light of the response from Pitchup where they claim I said there were steps up to the shower. I did not. There was a ramp to the shower; the steps were to the toilets. The issue with the showers, as I stated in my unedited review, was that the door was too narrow for a wheelchair. To clarify, the door to the showers was narrower than a standard door.
1 december 2025
Omdöme utan inbjudan
Svar från Pitchup.com
Thank you for taking the time to share your experience and concerns. We appreciate how important this issue is, particularly when it comes to accessibility, and we are strongly committed to making it easier for customers to find sites that meet their individual needs. To support this, we have introduced dedicated accessibility filters across Pitchup, and in the past year alone, around 1,700 sites have added accessibility information to their listings to help customers make informed booking decisions.
We understand how frustrating it can feel to see a review removed, especially when you’ve taken the time to leave honest feedback with the intention of helping others. We want to reassure you that reviews on Pitchup are published immediately after submission. However, if a campsite raises an objection, the review may be temporarily paused while we carefully investigate the matter in line with the UK Competition and Markets Authority (CMA) guidance.
We rarely remove reviews; only around 5% of total reviews submitted by customers that breach our review guidelines or contain information that is found to be inaccurate are removed. In the example you mentioned, the campsite offered information that the specifics in the review regarding their accessible showers, particularly that they had steps to access, were not accurate. On that basis, the review was subject to removal.
We’d also like to clarify that every review on Pitchup is from a genuine customer. Reviews can only be left by people who have booked through Pitchup.com, and only via their confirmed booking. This ensures that all feedback on the site comes from real customers.
We fully agree that accurate accessibility information is crucial, and we recognise that accessible facilities are not a preference but a necessity. This is exactly why we take disputes around factual accuracy seriously and investigate them carefully when they arise.
While we understand your caution around review scores, we hope this helps explain how and why moderation decisions are made, and reassures you that reviews on Pitchup are handled with care, fairness, and regulatory guidance in mind. Thank you again for raising your concerns and for continuing to use Pitchup.
Easy to navigate the site
Easy to navigate the site. Various ways to look for what you are looking for. Easy to book. Lots of choices of sites. This is my number 1 stop when looking for a site, especially last minute.
29 december 2025
Omdöme utan inbjudan
the most straight forward booking…
the most straight forward booking system I've used
23 december 2025
Omdöme utan inbjudan
We have just got back from our 3 day…
We have just got back from our 3 day break with Cofton Holidays and we had a fantastic time and now we have book our 2nd break in 2 weeks time, can't wait to get back
14 december 2025
Omdöme utan inbjudan
Lovely Stay
Great host! Well maintained site, beautiful views with a running stream. Facilities are lovely and clean.
Peaceful!
13 december 2025
Omdöme utan inbjudan
First time booking
New where wanted to go for the first time and to book was extremely straight forward. Very pleased with whole booking process.
6 december 2025
Omdöme utan inbjudan
Definitely use again!!
Website was easy to use, I had such a smooth process, Phoebe was very helpful and made the experience easy going. Would recommend!
27 november 2025
Omdöme utan inbjudan
Quick and easy to book.
Quick and easy to book.
All descriptions with Pitchup so far have been accurate.
24 november 2025
Omdöme utan inbjudan
Leuke en waardevolle site, jammer dat het bedrijf geen vaste app plaatst om het sneller te kunnen vinden. Nu is het wat gedoe, vooral voor de pensionados
Leuke en waardevolle site. Voor de rest heel waardevol.
14 november 2025
Omdöme utan inbjudan
Svar från Pitchup.com
Bedankt voor uw feedback.
Pitchup heeft zijn app geüpgraded naar een nieuwe webversie die niet beschikbaar is in Google Play of iTunes.
Om de app te downloaden:
Chrome-browser
- Open de Chrome-browser (als je een iPhone hebt en Chrome niet hebt geïnstalleerd, kun je het downloaden via iTunes).
- Bezoek onze mobiele site op https://www.pitchup.com
- Nadat je de mobiele site hebt bekeken, zou je een knop moeten zien om 'Toevoegen aan startscherm' (of 'Delen' en selecteer vervolgens 'Toevoegen aan startscherm' als je iOS gebruikt). Als de knop niet verschijnt, open dan het menu rechtsboven in Chrome en tik op 'Toevoegen aan startscherm' (of 'Delen' en selecteer vervolgens 'Toevoegen aan startscherm' als je iOS gebruikt).
Safari-browser
- Tik op het bladwijzerpictogram
- Tik op 'Toevoegen aan startscherm' (of 'Delen' en selecteer vervolgens 'Toevoegen aan startscherm' als je iOS gebruikt).
- Tik op 'Toevoegen' in de rechterbovenhoek.
Je kunt ook naar https://www.pitchup.com gaan op je smartphone of tablet om onze mobiele site te gebruiken.
verstaanbaar en duidelijke informatie
Verstaanbaar en duidelijke informatie.
Reservering is gemakkelijk te boeken en te betalen. De getoonde bedragen zijn correct, zonder verborgen kosten.
6 november 2025
Omdöme utan inbjudan
We use pichup because any problems we…
We use pichup because any problems we thought we would be covered if we wanted a refund for not getting what we paid for on a campsite but how wrong was we we didn't get any help or a refund they didn't even want to help us do they was absolutely terrible in this situation and won't be using them again never, what a let down....Just adding this as we have a reply, we have all photos as proof to show that the pitch was clearly not available and all parties here have been sent all the photos that we have taken but they have chosen to ignore this or mention this ,duscusting service and what is the point in booking with pitchup if you can't protect me from campsites that con you out of your money....
28 oktober 2025
Omdöme utan inbjudan
Svar från Pitchup.com
We appreciate you taking the time to share your experience, and we're sorry we did not meet your expectations. We're aware you were not happy with the decision the site made regarding your refund.
When you make a booking on Pitchup, you are booking directly with the property (campsite or holiday park), and its cancellation policy applies. In this case, we've tried to support further and informed the campsite of your complaint and requested further information to see what could be done. The site advised that the pitch originally booked could have been made available, but another was accepted instead. As balances are paid directly to campsites, any refund can only be issued by the site itself and is subject to their terms and conditions.
Pitchup.com is an online marketplace, and each campsite has full control over its own bookings, prices, availability, and policies, so on-site experiences are usually resolved swiftly between the customer and the site.
We appreciate you taking the time to share your experience, and we're sorry you were not able to get the resolution you were looking for on this occasion.
We were in a rush to find a campsite
We were in a rush to find a campsite. We always choose Pitch up. Easy to navigate and quick and simple to book. They never let us down
24 oktober 2025
Omdöme utan inbjudan
I always use pitchup
I always use pitchup, all the campsites in one place and I've never had an issue.
23 oktober 2025
Omdöme utan inbjudan
I booked the plough and harrow in Deal …
I booked the plough and harrow in Deal Kent. It was closed when we arrived, We had to book a second site through pitch up.
The ste said they would refund then changed their mind. Pitch up wouldnt refund the booking fee so they got 2 booking fees grom one valid booking, will never used iether again.
21 september 2025
Omdöme utan inbjudan
Svar från Pitchup.com
Thank you for taking the time to share your feedback, and we’re very sorry for the inconvenience you experienced during your stay.
We appreciate how disappointing it must have been to arrive and find the pub attached to the campsite temporarily closed. As mentioned, your Pitchup deposit has already been refunded following your rebooking at another campsite. The remaining balance was paid directly to the campsite, and any additional refund is subject to their own cancellation policy.
We understand your frustration regarding this situation. We will be following up with the campsite to help prevent similar issues from occurring in future.
If there’s anything further we can support you with, please don’t hesitate to contact our customer service team.
Really friendly welcome
Really friendly welcome, shown my pitch in person (so many places just send you off to find it alone).
Helped me with directions and advice on parking at the venue I was going to later.
Site nice and quiet and I felt safe which as a lone female is very important.
It’s near a motorway and you can hear it but it’s just like white noise which actually helps me sleep!
18 oktober 2025
Omdöme utan inbjudan
Well made a booking for one night at…
Well made a booking for one night at whitby Abbey, all seems fine so far 👍
17 oktober 2025
Omdöme utan inbjudan
Straight forward easy.
17 oktober 2025
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.