I booked super last minute and could get a pitch! When calling upon arrival Steve was super helpful and with where the best places to park were to see the sea views, and advise where to park... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Beautiful clean site definitely come again :) Pool is brilliant not over crowded just right, the pod is clean perfect for little get away for small family and the views are beautiful, park on site... Se mer
He reservado antes en esta web y tiene una interfaz que ofrece muy buena experiencia de usuario. Por otro lado el sistema de reservas, en pocos pasos puedes rener una rellenada y pagada. Sobre... Se mer
Pitchup charged £60 more than if I had gone directly to the campsites website. I understand a small admin charge but £60 is extortionate when all they have done is provide my details which I could ha... Se mer
Företagsinformation
- Resebyrå
- Campingplats
- Semesterboende
- Fritids- och semesterläger
- Söksida för resor
- Uthyrning av semesterbostad
Skrivet av företaget
Book more than 5,000 campsites, glamping sites and holiday parks on Pitchup.com. We feature a wealth of outdoor holidays from caravans and lodges to tent pitches and wigwams in 70 countries in Europe, the Americas, Australia and Africa. Based in London, Pitchup.com was founded in 2009 and is regularly featured in the national press. Awards include FT 1000 Financial Times' 1,000 fastest-growing companies in Europe 2018, 2019 and 2020, Deloitte UK Technology Fast 50 and the Red Bull 'Future 50'.
Kontaktuppgifter
Zeeta House, 200 Upper Richmond Road, SW15 2SH, London, Storbritannien
- enquiries@pitchup.com
- www.pitchup.com
4,4
Utmärkt
2 tn omdömen
Har besvarat 94 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
J'ai donné un avis défavorable du site, j'ai remarqué plusieurs manquements.
J'ai donné un avis défavorable sur le fonctionnement de ce site concernent des difficultés à les contacter en cas de litige avec un de leur loueur, le site Pitchup n'a pas relayé mon avis, pourquoi demander l'avis aux clients si c'est pour ignorer les moins favorables ?
Première et dernière expérience avec ce site.
23 februari 2026
Omdöme utan inbjudan
Svar från Pitchup.com
Merci pour votre commentaire.
Pitchup est une plateforme en ligne permettant aux clients de consulter et de réserver des séjours en camping et en villages vacances. Les avis concernant les campings référencés sur Pitchup sont soumis à nos règles de publication et peuvent être temporairement masqués le temps de leur modération ou supprimés s'ils ne respectent pas ces règles.
Cependant, le problème soulevé dans votre avis concerne la modération et la suppression d'un avis sur Feefo, une plateforme d'avis et une entreprise distinctes. Pitchup n'a aucun contrôle sur les décisions de modération de Feefo ni sur sa politique d'avis, et nous ne pouvons pas décider quels avis sont publiés ou supprimés sur leur plateforme.
Nous sommes désolés d'apprendre que votre expérience ne vous a pas donné entière satisfaction. Vous trouverez nos coordonnées dans votre e-mail de confirmation après votre réservation, ou vous pouvez nous contacter via notre formulaire de contact ici : https://www.pitchup.com/about/contact/customer
Si vous souhaitez en discuter davantage, notre équipe d'assistance a pris contact avec vous et se fera un plaisir de vous aider.
A fuir
Encore un organisme internet qui se cache derrière les règlements d’hôtels ou camping pour se dédouaner de toutes erreurs. Très mauvaise expérience, malhonnête. Aucun geste commercial. A fuir absolument.
17 februari 2026
Omdöme utan inbjudan
Svar från Pitchup.com
Merci pour votre commentaire. Nous sommes désolés d'apprendre que votre expérience ne vous a pas donné entière satisfaction.
Pour information, le paiement intégral de cette réservation a été effectué directement auprès du camping, et non auprès de Pitchup. En réservant, vous acceptez les conditions générales du camping et un contrat est établi avec lui.
Bien que nous ayons contacté le camping pour voir s'il était possible de faire une exception, cela n'est pas garanti.
Les conditions générales du camping stipulent « Aucun remboursement dans les 30 jours », et toute exception à cette politique est à leur entière discrétion. Nous comprenons votre frustration, mais nous ne pouvons pas passer outre les conditions générales du camping ni rembourser les paiements qui ne nous ont pas été versés.
Nous vous prions de nous excuser pour la gêne occasionnée et vous remercions d'avoir pris le temps de nous faire part de votre avis.
Problem solving
The member of staff was very pleasant and helpful and dealt with my problem quickly and efficiently.
24 februari 2026
Omdöme utan inbjudan
Lovely campsite
Lovely campsite. Would definitely recommend and come back. Very clean bathroom and shower area. Nice private space for your camper van.
23 februari 2026
Omdöme utan inbjudan
Very easy set out instructions
Very easy set out instructions. Eady to follow
23 februari 2026
Omdöme utan inbjudan
Easy booking
Boooking site was clear straight forward & easy to navigate
19 februari 2026
Omdöme utan inbjudan
simple booking
simple booking, used pitchup a few times now. its great
18 februari 2026
Omdöme utan inbjudan
ease of booking
14 februari 2026
Omdöme utan inbjudan
Great website for us to use and book…
Great website for us to use and book having a large motorhome. Love the filters so you can narrow the search for your requirements. Have now used this site 4 times and the information provided on each site is spot on. Will continue to book with them.
31 januari 2026
Omdöme utan inbjudan
Its just a exelent service
Its just a exelent service, used pitchup for a good many years now, we've never had any problems, will continue to use pitchup.
31 januari 2026
Omdöme utan inbjudan
This is a really good site
This is a really good site. I have used it before and have found it easy and reliable with great choices. Even the payment system was easy peasy.
25 januari 2026
Omdöme utan inbjudan
Deposit
Be careful when putting down a deposit. Camp site says refund within 3 weeks of hol pitchup says no refund at all. Only put down as another deposit. Finally got a full refund. Please read t&cs.
24 januari 2026
Omdöme utan inbjudan
Svar från Pitchup.com
Thank you for taking the time to share your feedback.
We understand how frustrating this situation must have been, and we’re sorry for the disappointment it caused. We’d like to clarify that the 15% deposit paid to Pitchup is non-refundable, as outlined in our terms and conditions during the booking process and on our website. The campsites and holiday parks listed on Pitchup set their own policies for balance payments. In this case, the site’s policy is “No refunds within 3 weeks of the arrival date,” which applies to the balance paid directly to the site, not the Pitchup deposit.
While we are sometimes able to make exceptions in exceptional circumstances, such as serious illness, our support team offered a goodwill gesture in your case by allowing your deposit to be used toward a future booking. This was outside of our standard policy.
We appreciate you sharing your feedback and regret that we couldn’t meet your expectations on this occasion. If you have any further questions, our support team would be happy to help.
Very easy to use
Very easy to use, with hundreds of sites available. Easy to refine search to specific areas
20 januari 2026
Omdöme utan inbjudan
Very easy to use and clear on what you…
Very easy to use and clear on what you are booking
20 januari 2026
Omdöme utan inbjudan
Comprehensive database of campsites…
Comprehensive database of campsites available in the area we requested.
Covered details of the site well and clear instructions to book on line.
16 januari 2026
Omdöme utan inbjudan
The company would not give me a refund…
The company would not give me a refund I cancelled booking in time they said it was Edmonton Campsite who had to pay. Edmonton said it was them that had to pay. Both are pathetic. The worst service I've ever had . Beware if you cancel, the campsite will not pay you, they will say as you booked on pitchup platform its there responsibility to pay the refund. Pitchup will bounce it back and say the campsite are
responsible. This will go back and forth to eventually fog of the customer. And you still will be out of pocket. And they will keep your money. Since pitchup have responded . See response. They said i would get my refund. But now they say the campsite have given more excuses ie its on a refund list it has to go through head office. It's out of our control. This is laughable. I have since given campsite review to add to the shambolic service offered by Edmonton Campsite.
31 december 2025
Omdöme utan inbjudan
Svar från Pitchup.com
We’re very sorry to hear about your experience and understand how frustrating this situation has been.
To clarify, as your booking was cancelled on the same day it was made, it does qualify for a refund under the campsite’s cancellation policy, and we have communicated this to the campsite. Bookings paid in full on Pitchup are paid directly to the campsite, which means refunds must be processed by the campsite via their own payment system. While we are unable to issue the refund ourselves, we have been actively supporting and guiding the campsite on how to process it.
We have since been in contact with the campsite, who have confirmed that a refund will be processed. We are continuing to monitor this closely to ensure it is completed.
We appreciate your patience while this was investigated and apologise for the confusion caused during this process. Our team will be in touch to confirm once the refund has been completed. Thank you for taking the time to share your feedback.
Excellent service
Always easy to book. Excellent service. One time we had to ask for a refund due to illness/hospitalisation., the refund was easy to sort.
12 januari 2026
Omdöme utan inbjudan
Very easy to navigate with all…
Very easy to navigate with all information needed
11 januari 2026
Omdöme utan inbjudan
easy to book thanks
9 januari 2026
Omdöme utan inbjudan
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