I booked super last minute and could get a pitch! When calling upon arrival Steve was super helpful and with where the best places to park were to see the sea views, and advise where to park... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Pitchup charged £60 more than if I had gone directly to the campsites website. I understand a small admin charge but £60 is extortionate when all they have done is provide my details which I could ha... Se mer
Beautiful clean site definitely come again :) Pool is brilliant not over crowded just right, the pod is clean perfect for little get away for small family and the views are beautiful, park on site... Se mer
Loved our stay last night. Only room for 5 Campervans on the hard standing Aire. This was perfect as plenty of space around each van 👌 toilet and shower room was immaculate 😁 we also were able to ha... Se mer
Företagsinformation
- Resebyrå
- Campingplats
- Semesterboende
- Fritids- och semesterläger
- Söksida för resor
- Uthyrning av semesterbostad
Skrivet av företaget
Book more than 5,000 campsites, glamping sites and holiday parks on Pitchup.com. We feature a wealth of outdoor holidays from caravans and lodges to tent pitches and wigwams in 70 countries in Europe, the Americas, Australia and Africa. Based in London, Pitchup.com was founded in 2009 and is regularly featured in the national press. Awards include FT 1000 Financial Times' 1,000 fastest-growing companies in Europe 2018, 2019 and 2020, Deloitte UK Technology Fast 50 and the Red Bull 'Future 50'.
Kontaktuppgifter
Zeeta House, 200 Upper Richmond Road, SW15 2SH, London, Storbritannien
- enquiries@pitchup.com
- www.pitchup.com
4,4
Utmärkt
2 tn omdömen
Har besvarat 94 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Brilliant
Used pitch up for booking, Bryn Gloch Caravan and Camping Park
Betws Garmon, Caernarfon, Gwynedd, Wales, LL54 7YY
From the moment I arrived was made to feel most welcome, staff were amazing in explaining where to go, what there was to do locally and generally extremely helpful with any questions had
The park was very tidy and layout was spot on, everything you needed was on hand. washing facilities, drying room and showers/toilets were all clean and tidy, kept and maintained well.
Would 100% come back here, ideally located to do Snowdon summit with a few paths only a few minutes drive away.
Pitches were a very good size, I choose the elec hock up with water and drainage, perfect for what i needed.
Yes I did come through the quiet season so not very busy, but busy enough as plenty of people were coming and going.
Cant wait to book again, as for me this was the perfect spot for when visiting the area.
21 september 2025
Omdöme utan inbjudan
GREAT CHOICE AND EASY TO BOOK
GREAT CHOICE AND EASY TO BOOK. RANGE OF PRICES WHICH ARE VERY AFFORDABLE.
10 oktober 2025
Omdöme utan inbjudan
VERY EASY TO UNDERSTAND AND BOOK .
8 oktober 2025
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Clunky website …
Clunky website that takes you round the same pages numerous times.
5 oktober 2025
Omdöme utan inbjudan
Svar från Pitchup.com
We’re really sorry to hear about the difficulties you experienced navigating our website. Being taken around the same pages repeatedly is certainly not the smooth, straightforward experience we want for our customers.
Our system didn't highlight any issues, so we reached out to you via Trustpilot to confirm your details so we can properly investigate this issue, but unfortunately, we haven’t yet received a reply. We take any technical problems very seriously, and your feedback is incredibly valuable in helping us identify and fix potential bugs in our system.
Our customer service team is always here and happy to help. If you’d like to discuss this further or need assistance with anything at all, please don’t hesitate to get in touch with us here: https://www.pitchup.com/about/contact/. We’d love the chance to make things right.
Facilidad de uso y la información muy clara
Cómodo y sencillo de completar. La pagina web es muy agradable y bien construida.
2 oktober 2025
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Très pratique et facile a comprendre…
Très pratique et facile a comprendre sans passé par un tas de trucs a faire.
1 oktober 2025
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Good and easy.
1 oktober 2025
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Excellent site
Excellent site. Very generous pitch sites with good spacing between pitches. I would highly recommend the woodland pitches. Very friendly greeting on arrival. This is a basic site though. Maybe not your thing if you want hot showers every day.
27 september 2025
Omdöme utan inbjudan
Book with campsites NOT through pitchup!
Booked a campsite via pitch up, and it was double booked meaning our booking got cancelled. I’ve been going back and fore with a huge email chain trying to chase my refund (that I’m entitled to!). The campsite owner is stating she doesn’t ‘know’ how to resolve this or give a refund, and pitchup have done nothing to try and get this sorted for us, reimburse us, or assist in chasing the payment. Book directly through campsites to save yourself from this issue!
17 augusti 2025
Omdöme utan inbjudan
Svar från Pitchup.com
Thank you for taking the time to share your experience, and we’re very sorry for the inconvenience and disappointment this situation has caused. A double-booking and the resulting refund issues are absolutely not the smooth, straightforward booking experience we strive for.
As soon as we were informed of the issue, we contacted the campsite and explained the refund requirements under our Terms & Conditions. Throughout the process, we repeatedly guided them on how to issue the refund correctly, contacting them 11 times with detailed instructions, including clarifying where the payment was made, what actions were needed in their payment account, and how to resolve the insufficient balance preventing the refund from going through.
We also advised them on two separate occasions that, if the refund was not completed, a bank dispute may be raised. During this time, we kept you updated on the options available to help you receive your funds as quickly as possible.
Unfortunately, while we can provide direction and support, payment is made directly with the campsite; they therefore control the payment account, and the refund cannot be completed until they take the required action. We fully understand how frustrating this is, especially given the amount of time you’ve spent following up. As a result, the campsite have now been removed from accepting further bookings on Pitchup.
We have continued to press the campsite for resolution, and we’re very sorry that your experience hasn’t reflected the standard we aim for.
Don’t bother!
My brother has been fighting a refund that he is entitled to as they cancelled, not us. Very disappointing that a big company like pitch up aren’t willing to give money back to customers who struggle to pay for holidays as it is. I will never be booking through this website again, as it appears it’s easier and cheaper to do so through the campsites themselves. They have benefitted greatly from this and it’s honestly shocking to me that they are keeping someone’s money without needing to.
22 augusti 2025
Omdöme utan inbjudan
Svar från Pitchup.com
We’re very sorry to hear about your brother's experience and understand how frustrating this has been. We want to assure you that we weren’t passive in this process; we contacted the campsite on 11 occasions, with full details of the refund due, including clear instructions on how to process it. We also advised twice that a bank dispute may be raised if they failed to act.
Despite all efforts, the site still has not completed the refund, and as a result, they have now been removed from accepting further bookings through Pitchup.
To clarify, the payment for your booking was sent directly to the campsite. Our terms state they are responsible for issuing refunds, but we do everything possible to support our customers when issues arise, and we understand your disappointment. We have strongly urged the campsite to resolve this, as they are the holder of the funds.
Regarding your comment about booking direct being easier and cheaper, Pitchup is designed to provide a simpler, transparent way to find and book campsites, at no extra cost. All campsites agree to our pricing parity rule, meaning bookings via Pitchup must be the same price or cheaper than booking direct.
In most cases, this offers the convenience and reassurance customers are seeking, and we are genuinely sorry that your experience did not reflect that.
Refund
They attempted to recover a refund for our booking that was cancelled. Classic for a company who act as the middle-person, owner of campsite against pitchup. They don't seem to care for their customers and as such I will not be booking with pitchup again. I will caveat that it's listed out in their T&C's are that they are not liable but that shouldn't mean little attempt at recovering the funds we were due. Don't really understand why they exist just book through the campsite it's easier, more guarantee and more often than not cheaper. Profit isn't inevitable unless you protect your customers eventually they will part, enjoy millions of profits for now!
4 september 2025
Omdöme utan inbjudan
Svar från Pitchup.com
We’re very sorry for the frustration you’ve experienced, and that you weren't aware of what we were doing behind the scenes to support you – we contacted the site on 11 separate occasions with full information on the refunds due, including step-by-step instructions. We also advised twice that a bank dispute might be raised if the refund wasn’t completed. Despite these repeated efforts, the campsite has still not processed the refund. As a result, they have now been removed from accepting further bookings on Pitchup.
To clarify, the funds for your booking were paid directly to the campsite. While our terms do state that the campsite is responsible for issuing refunds, we always do everything we can to assist when issues arise, and we fully understand why you’re disappointed. We have strongly urged the site to take immediate responsibility for resolving this.
Regarding your comment about booking directly being easier: Pitchup.com is designed specifically to make finding and booking campsites simpler and more transparent, at no extra cost to you. We act as an online marketplace, offering a wide choice of sites in one place, and all campsites must comply with our parity agreement, meaning bookings through Pitchup must be the same price or cheaper than booking direct. In most cases, this provides the convenience and reassurance customers are looking for, and we are sorry that your experience did not reflect that.
Worst Camping Experience
I booked a campsite through Pitchup “Hideaway in the Hills” llanbedre. The worst campsite ever. I booked a pod which was dirty and damp, clearly had not been cleaned prior to our arrival. The toilet block was dirty and broken parts which made it, in my opinion a health hazard. The owner was unwelcoming. We sent photographic evidence to Pitchup but unfortunately they could not help with this area of complaint, although they did contact the owner for other issues. We had to leave as we felt it was not fit for purpose.
23 september 2025
Omdöme utan inbjudan
Svar från Pitchup.com
We appreciate you taking the time to share your experience, and we’re sorry to hear that your stay did not meet your expectations.
When you make a booking on Pitchup, you are booking directly with the campsite, and its day-to-day operations and on-site facilities are managed by the site itself. Pitchup is unable to intervene in on-site experiences such as cleanliness, maintenance, or staff conduct, unless advertised facilities are not available.
We hope you can understand our position, as we were not on site when these Issues happened, so in the majority of cases, these are resolved between the guest and the campsite directly. We're sorry this wasn't the case.
We raised your concerns with the campsite and contacted the site to request that, when walking information or trail leaflets advertised on their listing are unavailable, guests are kept informed in advance by email or text to help ensure this part of the experience is clearer for future visitors.
We appreciate you sharing your feedback and are sorry that you were not able to get the outcome you were hoping for on this occasion.
Simple and effective.
23 september 2025
Omdöme utan inbjudan
Really lovely campsite
Really lovely campsite. Tracey was really informative and helpful when we arrived. Great pitch, weather was awful when we arrived so she found us the best shaded spot. Very clean utilities. Great little games room to pass the time when it’s raining. We didn’t bring our dogs but lovely dog walking fenced area. Generally well kept area. Lovely local pub about 15 minutes walk away for dinner was a great recommendation from the owners. We’ll be back!
20 september 2025
Omdöme utan inbjudan
all very quick and straightforward
19 september 2025
Omdöme utan inbjudan
Resolved Complaint
I had a complaint with a site who refused to resolve it satisfactorily. I then escalated it to Pitchup directly to seek resolution. This was dealt with Esther who investigated and resolved this very quickly. I greatly appreciated her help. In my company if we obtain positive Trustpilot reviews we are rewarded with vouchers. I think Pitchup should do the same too!
16 september 2025
Omdöme utan inbjudan
Facile d'utilisation
15 september 2025
Omdöme utan inbjudan
Excellent Website and Process
We like using the Pitchup website. Good coverage across Europe, easy to use web app, lots of honest reviews.
Very easy to book.
14 september 2025
Omdöme utan inbjudan
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