Pickalbatros Resorts Omdömen 

I had a reservation at the Pickalbatross Sungo Club in Marrakech. The Reservations Manager at this hotel, a Ms Nouhaila was horrid, rude and extremely unwelcoming. While we were at the reception of the hotel, trying to figure out what went wrong with our reservation, instead of coming out to speak to us at the reception, Nouhaila stayed put in her office and chose to speak with me on the phone instead. She was literally shouting down the phone at me. She said i should go and meet the platform (Prestigia.com), on which the booking was made. I was shocked at such poor level of service.

I had requested for my initial reservation to be amended due to being unable to depart from the UK. She agreed to amend my booking. Only for us to get to the hotel and there was no Reservation for us. She took our money, did not amend the booking as requested and we had to go and pay again to stay at another hotel.

This deplorable level of 'service', especially the antagonistic and uncaring attitude of the staff, is not in line with international standards of hospitality. A 30€ a night riad would offer better service and be more conscious of customer satisfaction.

Pickalbatros, refund my money. If you refuse to accommodate your guests and do not treat them with respect and dignity, the least you can do is give their money back. I want my money back. I have sent a letter to your Group Head Office regarding my experience. Refund my money. You do not treat a customer the way we were treated and still get to keep our money. I want my money back. I should not have to pay for your own inefficiency and lack of initiative.

Horrible and Racist Experience

We were treated with clear racism simply for being Egyptian, which is shocking in our own country. The receptionist refused to let us visit a friend staying at the hotel with no valid reason and then escalated the situation until we were literally kicked out.

The treatment was disrespectful, humiliating, and completely unprofessional. This was a horrible and traumatizing experience. I do not recommend this hotel to anyone.

If you want it even shorter or more neutral to avoid moderation issues, I can adjust it in seconds.

I have been charged 600£ extra on arrival or no check in for my family because they don’t hold European passport, In Citadel Albatros Sahl Hashish, very frustrating and not a good image for the tourism or tourists coming to enjoy and relax, to start your holiday with frustration and disappointment, make you feel you got robbed despite all the potentials and the nice staff and service received in the resort.
This wasn’t mentioned anywhere or communicated on booking or confirmation otherwise wouldn’t have completed booking cause of this discrimination and unethical treatment.
Warning everybody before coming to this resort!

I was here in January hotel and a massive room and was so clean, was amazing thank you and staff are really helpful the sea was so nice and makes you feel like you are swimming in a akvarium with most beautiful fish around you
thank you all special thank to girl calling to room and asking if everything is Allright

Went to pickalbatros Aqua Blu resort Hurghada December 2025 absolutely amazing all staff brilliant staff at lobby bar made my hubbys cuppa teas whenever he wanted one lobby staff outstanding holiday was that good we have booked again for December 2026 can’t wait n thankyou once again for lovely holiday 😘

Accommodation was ok except for balcony over a pool was like a motel where all sound especially kids at late nighttime was very loud...would've preferred one of the hut cottages in quiet area away ftom noise..as we were opposite the restaurant la asia it was practical for breakfast but unfortunately very lacking. No honey..tomato ketchup etc..coffee weak as nats piss..evening meal the soprano was best restaurant more selection etc..ala carte was only one called sea restaurant..nothing special .beef fillet was tough as all beef there mainly so chose chicken or fish best option.,?...entertainment was crap which we'd expected anyway..nothing but kids stuff or dancing or fire displays..drinks were quite good especially being served at portofino lounge who were very good and happy to serve double drinks to take home late evening to finish off. .would be better if we had free mini bar or optics like the riu hotels do..saves hassle having to walk back and fourth if yiu just want to stay indoors etc...overall a good break...lacking in signs for toilets especially no toilets in restaurants which is a bit of a pain...sunbeds are heavy wooden dangerous type mostly..
Lost my beech towel and was treated with contempt by beech towel brigade ..hassle trying to get new one!
Overall ok but average food..no poisoning so grateful for that..we were only English there so felt as though hotel caters for Italian etc..

We zijn in Royal grand in Sharm el sheik. Dan denk je, adults only, dus geen schreeuwende kinderen bij het zwembad. Staat de animatie te schreeuwen door een microfoon...
En 's avonds keiharde muziek.
Voor je rust ben je hier verkeerd.
Zou anders een mooi hotel zijn.

Det er et stort hotel og godt til børne familier .
Værelser er fine og bliver gjort ret af en flik ung mand, som er meget behjælpelig.

Personalet er søde og gør hvad de kan for at gøre din ferie så god som mulig .

Der er mange russere på hotellet .
Maden er nok okay men som Dansker lidt kedelig .
Vi har nydt solen ved den opvarmet pool . Masser af ligge stole .

This hotel stay was consistently poor.

The food was genuinely disappointing. Although the buffet looked large, very little of it was actually tasty, and it became repetitive very quickly. The breakfast scrambled eggs were watery, and there was barely anything decent to pair them with. The options during the day were even worse — mostly unhealthy items like cakes, croissants pancakes or waffles. Trying to find savoury food in the afternoon was a struggle.

The service was equally frustrating. Staff repeatedly gave vague or unhelpful directions. At one point I wandered around the complex trying to find the spa after being told to ‘just turn right out of the building’ and eventually had to go back to get someone to drive me there on a golf buggy. When trying to find savoury snacks, I was sent outside to speak to someone who then informed me there was no food outside at all — meaning I had to go back inside where only sugary snacks were available. Everything felt like a hassle, and it rarely felt like staff actually wanted to help.

The room itself was underwhelming. The shower overflowed, cigarette smoke came into our room through the air conditioning, and on one night someone was whistling in the corridor at 2:30am (I know this is out of their control, but I believe it was a staff member as I saw them doing the same thing the next day). Another night the electrics in our room shut off completely at 12:30am and I had to go to reception to get it sorted. For the price and hotel category, the room felt very basic — nothing beyond a kettle and a few tea bags.

Other Issues:
As a woman, I also experienced moments where staff would only engage with my boyfriend, barely acknowledging me and even referring to me as “her” instead of addressing me directly. It was uncomfortable and unprofessional.
There are also derelict buildings scattered around the complex, which are quite an eyesore. And on one morning, someone was drilling outside our room at 8:30am for over half an hour.

Overall, this stay fell far below expectations. The combination of poor food, unhelpful service, uncomfortable rooms, and unprofessional behaviour made the whole experience disappointing. I would not return and cannot recommend this hotel if you’re looking for a superior experience.

My best friend and I stayed at this beautiful hotel, from the moment we arrived we received a warm inviting welcome. The hotel is very clean and smells really nice throughout, the staff were always around to accommodate our needs and answer our questions. There are so many swimming pools and never a lack of seating. There is a large variety of different foods including homemade pizza which we absolutely loved. I very much enjoyed my SPA experience which is situated in the hotel. It is such a beautiful authentic Moroccan experience and thanks to Fatima Essadiki we were able to fully enjoy and relax, she discussed all our treatment options and was very patient with us. I recommend the full body massage after having a Hamman, the ladies who gave these treatments were absolutely lovely, very respectful and went out of their way to accommodate our needs and ensure we were happy. All the staff at this hotel are fantastic, we both had a really nice holiday and will be returning next year.

I am deeply saddened, shocked, and annoyed by the service I received from Alf Leila Wa Leila. I experienced a genuine medical emergency involving my father, who was declared critically ill and on the verge of death by multiple doctors. As a result, I was unable to attend my booking.

All documentation, including full medical certificates and official doctors’ letters, was provided before my expected arrival date. The hotel was fully informed and advised in advance, which should have been sufficient to allow either a refund or a date change. This was well before my stay, so the reservation should not have been treated as a no-show as i informed them before hand. Despite this, the hotel refused both a refund and a date change and isn't assisting me.

Expedia and Agoda attempted to contact the property as they were my booking partner, yet the hotel did not respond and has still not responded.

Other hotels were understanding and assisted immediately once they understood the severity of the situation. This was the only property that refused to help and has still not provided any support.

Please book with caution, as this experience has left me unable to recommend them. I had expected a large, reputable brand to handle such situations responsibly, but this was not the case.

If anyone at the property is willing to resolve this matter, I can be contacted om my email I would appreciate proper assistance, as this process has been exhausting if a date change can't be issued i should be refunded or a compromise can be reached.

This is regarding three reservations at the following hotels:

Pickalbatros Palace - Aqua Park Hurghada

Pickalbatros Jungle Aqua Park - Neverland Hurghada

About a month ago, I booked two rooms for my family at the Palace - Aqua Park through Booking.com, and a friend of mine also booked a room at Neverland through Booking.com.

All of these reservations were marked as “No prepayment needed – pay at the property.”

A couple of days ago, I noticed that the hotel tried to charge my card for the amount of the first night. The transaction was declined because the card didn’t have enough funds.

I contacted Booking.com to ask what was happening, and they told me that the hotel is not allowed to charge anything in advance and that they would contact the hotel to tell them not to attempt any further charges.

The next day, my brother had the same issue — except in his case, they didn’t try to charge the card. Instead, they said his card was invalid and told him that unless he updated his card details within 24 hours, his booking would be canceled.

Today, my friend faced the exact same situation. They didn’t try to charge him, even though his card is active and has sufficient funds, but again told him that unless he changed the card, his booking would be canceled.

I called the Guest Relations department at the Palace - Aqua Park today, and honestly, their attitude wasn’t great — they were very dismissive.
They ended up saying that they must place a hold for the amount of the first night, otherwise the reservation will be canceled.

When I tried to explain that the booking clearly stated no prepayment and that I should be able to cancel for free up to a certain date (and that refunding the money later could be a hassle), they told me,

“It’s not a charge, it’s just a hold.”

(As if there’s a real difference — either way, the money won’t be available in your account.)

Of course, I wasn’t happy about this since it’s not right. I’ve been booking Hurghada hotels through Booking.com for four years and never faced anything like this. I actually have another booking at a Sunrise hotel under the same terms, and they didn’t try to charge anything.

When I told them I might cancel the booking, they simply said,

“Do whatever makes you comfortable.”

In summary:

The hotel listing on Booking.com says “You’ll pay nothing until you arrive,” but you may find that they:

Place a hold for the first night’s amount, or

Claim that your card is invalid even though it’s working fine.

Thankfully this happened before my trip, because I can only imagine what kind of experience it would’ve been at the hotel itself.

So be careful, everyone!

My husband and I stayed in the Agadir Palais Des Roses resort 6-13 October.
We arrived fit and well yet within 24 hours we both came down with the worst food poisoning ever, which completely ruined our holiday. I was extremely poorly, had to have the Doctor visit the hotel to give me an injection to stop the extreme diarrhoea and vomiting. He also prescribed 5 different types of medication that I had to take for 5 days. I was in bed for 5 of the 7 days and my appetite didn't return until day 6. The hotel is excellent as are the staff but there is no doubt whatsoever that we both picked up a terrible bug in this hotel. My husband didn't need the Doctor but was also very ill. We have been home almost a week and his stomach is still not right.
I sat outside the hotel after a couple of days and saw a driver dropping off a paper bag of the same medication that was prescribed to me. We were not the only ones that we very ill.

Pickalbatros Palais de Roses Agadir

Excellent stay at this hotel. Staff are amazing. Nothing is too much for them. Always there to listen.
The hotel was clean and the rooms were great. We were upgraded to a sea and pool view. The views from the balcony were lovely.
The food was fantastic. Such a large variety to choose from. The bakery section was delicious. I have told family and friends to stay at this hotel.
Well done to all the staff at Palais de Roses

Best hotel I ever had in Egypt.
Good room, nice employees , a lot.of attractions, clean.

Stayed at Pickalbatros makadi resort lasted one day before I checked out and went to another hotel, rude reception staff felt like they couldn’t be bothered ignored us walked off not the welcome we wanted, the resort itself isn’t bad but staff make a hotel in my eyes they was rude bar staff clearly badly trained drinks were shockingly bad, warm beer badly mixed, food was ok but queuing rude guests pushing in and then looking at you like your in the wrong when you call them on it. Only redeeming feature is the amount of pools. Night time wasn’t any better cheap plastic furniture made it feel like an all inclusive in Benidorm not a 5 star resort like advertised it’s clearly a 4 at best. Also trying to charge for un returned pool towels was insane our towels got taken off our dryer outside and couldn’t get our card back how is that our fault ? Top tip go stay at jazz asteria and watch how they run a hotel perfection ! We lost thousands and had to fork out for 5 days at jazz worth every penny. Stay clear

Vi er rejst 2 voksene og 1 barn på 7 år fra Hamburg. Ved ankomst til hotellet, sad vi 1 1/2 time og ventede på betjening og kort til værelset.
Flot rummelig værelse med smuk udsigt, vores rengøringsmand skal have ros, for at lave spændende figurer 👌🏼.
Generelt rent og pænt på alle fælles områder, masser af forskellige pools, vandland og strand/snorkle muligheder. Vores største udfordring var de mange muslimske turister, som ganske enkelt fyldte for meget og udviste ingen respekt.
Da de taler arabisk ligesom medarbejderne, livredderne osv var der ingen køkultur eller almindelig sund fornuft.
Smukt sted, men vi kommer ikke tilbage ej heller vil jeg anbefale det til andre.

Nous avions réservé cet hôtel plusieurs mois à l’avance, comme des dizaines d’autres personnes présentes ce jour-là. Une fois arrivés, on nous a refusé l’entrée, car “l’hôtel est complet”, malgré notre réservation confirmée et payée.

Pendant plus de 4 heures, nous sommes restés devant la barrière, en pleine rue, sans aucune prise en charge :
• Pas un mot d’excuse.
• Pas d’eau.
• Aucune information claire.
• Pas de toilette.
• Zéro encadrement.

La scène ressemblait à un hall d’aéroport en grève, avec plus de 40 clients bloqués dehors.
C’est une honte absolue pour un hôtel censé être de standing.

Worse hotel ever been ! If you have not been here you are so lucky!

Wir waren zu Gast im Dana Beach - leider war das Hotel in mehreren Punkten nicht empfehlenswert.

Der größte Negativpunkt ist, das das Hotel zu nahezu 85% von Russen bzw Ostblockstaaten frequentiert wird; mit den üblichen Verhaltensweisen (laut, pöbelnd, unverschämt - Teller voll, eigene Buffets am Tisch, ect).
Das Essen war trotz der zahlreichen Restaurants im Hotel nicht lecker und in allen Restaurants gab es immer das Gleiche. Auswahl gab es zwar genug, aber nicht wirklich abwechslungsreich. Brot, Gebäck oder Backwaren waren trocken und hart. Wer es fluffig mag, wird leider enttäuscht.
Kommen wir zu den Trinkgeld'bitten'. Ich möchte vorab sagen, das ich vollstes Verständnis dafür habe, das die Mitarbeiter sich ihren Hauptlohn über das Trinkgeld verdienen. Was sich dort allerdings einige Mitarbeiter rausnehmen, grenzt schon an Nötigung. Speziell bei den "Anbietern" der verschiedenen Angebote am Strand.
Man wird leider zu spät darauf von der Reiseleitung aufmerksam gemacht, das man a) mindestens dreifach so teuer Ausflüge am Strand bucht, diese b) oftmals nicht versichert sind oder c) man sich gegen"unliebsame" Anbieter mittels einer roten Flagge am Sonnenschirm schützen kann.
Teilweise kommen die jeweiligen Anbieter mit zwei unterschiedlichen Kollegen, welche einem - gewollt oder ungewollt - beide immer wieder dasselbe Programm verkaufen wollen. Einem Mitarbeiter des SPA Bereiches musste man ggü so deutlich werden, das wir darüber nachgedacht haben, dieses Verhalten dem Hotel zu melden. Am gebuchten Termin wollte er uns tatsächlich noch zusätzliches, bereits mehrfach abgelehntes Programm, aufdrängen.
Außerdem ist die Anlage so immens weitläufig, das dort permanent Instandhaltung vorgenommen wird - heißt Rasen mähen ab morgens früh (verständlich, wegen der Hitze), ständige Flexarbeiten, Dächer wurden gestrichen, es wurde überall gebohrt oder gewerkelt.

In diesem Hotel sind aufgrund seiner Größe sehr viele Menschen - mit sehr vielen Kindern. In den Restaurants gleicht die Geräuschkulisse daher leider einer Mensa/Bahnhofshalle; laut und wirklich sehr ungemütlich, da vielen Eltern die Erziehung ihrer Sprösslinge scheinbar völlig egal ist.

Der Strand ist in eine Bucht eingelassen, aufgrund der Vielzahl an Menschen leider nicht so schön. Der Service ist dafür unglaublich, es gibt Liegen genug und es ist überall sauber und sehr gepflegt.

Was man im Vorfeld nicht gesagt bekommt (und wir leider vor Buchung versäumt haben, selbst herauszufinden) ist, das Jetski absolut verboten ist (logisch, wegen Korallen und Fischen).
Wenn man Ausflüge bucht, wird man oft enttäuscht, diese gleichen nahezu alle einer Verkaufsfahrt. Und die Ägypter sind leider nach einer Ablehnung sehr schwierig im Umgang, ein Nein gleicht bei vielen einer persönlichen Beleidigung. Auch hier ist die aufdringliche Forderung nach Trinkgeld ziemlich unschön.

Bucht man die Inseltour, werden Delfinsichtungen versprochen. Wenn allerdings knapp 30 Boote auf einen einzigen sichtbaren Delfin zu rasen, teilweise mit lebensmüden Manövern, bleibt es einfach nur ein sehr teures Vergnügen. Hier empfiehlt es sich, die VIP Touren zu buchen.

Das Sicherheitspersonal und auch das Personal an der Rezeption war leider ziemlich unfreundlich, was aber von ALLEN! Servicemitarbeitern (Restaurants, Strand, Pool, Küche, Gärtnern, Zimmerreinigung) hundertfach wieder wettgemacht wurde. Hier freuen sich die Mitarbeiter sehr über Lob und natürlich auch über Trinkgeld, welche sich in den genannten Bereichen jeder absolut verdient hat.

Kleine Probleme werden unmittelbar behoben (Zimmerreinigung vergessen, Klimaanlage zickte).
Überall Gerüche (Diesel, Kloake)

Leider wurden die Koffer nicht bei der Abreise - wie von der Lobby angekündigt/gefordert - am Zimmer abgeholt (trotz zeitlicher Absprache war nach den 15 min auch nach über einer Stunde keiner da), sodass wir die Koffer selbst zur Lobby gebracht haben - bei der Weitläufigkeit der Anlage und 38° kein Spaß und dann war man an der Rezeption diesbezüglich auch noch not amused. Der Service in der Lobby ist an sich eher spärlich unterwegs und "Cocktails" sind nicht vergleichbar mit internationalen Standards.

Allerdings möchte ich mich für die wunderschönen Zimmer aussprechen (etwas in die Jahre gekommen, Minibar Schranktüren hingen beide schief bzw waren lose, eine Minibar defekt). Die Größe war dafür einfach unglaublich, es war sehr sauber und Getränke gab es auch genug. TV Programm etwas mau, aber dafür fährt man ja nicht in Urlaub ;)

Fazit: Am Flughafen empfiehlt es sich schon, eine Handvoll Münzen parat zu haben, denn bis zum Hotel wollen allein schon ca 6 Leute verdienen.
Wir waren das erste und auch das letzte mal in Ägypten.