Pickalbatros Resorts Omdömen 

Well worth 5 stars well happy this time in Egypt after a few disappointing trips would return and recommend this hotel x
August 2026
Had to delete to add more lol!
Just had to add more thx to all the teams in all the restaurants especially the Alfredo esp the chefs and Chief chef Bakry for all requested was always recd hummus , plain biscuits etc the pool lads were also great and all staff esp our room lad, all were quiet, always polite professional , eager to assist and there is no pressure to tip at all so it’s nice to do so.
All coffees whether from auto machine or barista machines are fabulous, food plentiful and varied it’s so hard to please everyone some say it’s repeated but come on do u do different foods every day 365 days of the year no so be grateful you get so much choice here lol, this hotel does very well in the food and restaurants. This hotel runs like a well oiled machine the cleaning never stops 24/7.
Mid review I did write on the paper review, that this hotel is big enough to cope with a non-smoking pool area and the lounge bar should have doors on to stop smoke feeding into the main reception also if possible move cake and pastry areas out of the smoking area would be better from a personal perspective. These are suggestions as realise a lot of people do smoke but it’s my pet hate as can’t stand smell and the smoke.
Won’t stop me returning planning now to visit more of the Pickalbatros chain. Really impressed and happy gave Egypt another chance. Thx U all.
Egypt is trying hard and will catch up with Turkey and Dubai keep going enjoy the success and keep adding and improving.
Currently at hotel room 1122 - this hotel meets all expectations absolutely lovely, close to airport but no noise airport noise at all. Atmosphere mixed and nice lively if u want further down nearer to beach- quiet in main pools absolutely a marvel. Rooms as advertised clean, modern well looked after, mini bar well stocked with beer juice and water coke & lemonade. Entertainment good and noise all finished by 10:30 - 11pm so nice as. Food varied and plentiful , asked for poached eggs and salmon and it was provided just so nice thank u - so helpful , so friendly, professional nothing is an issue. Pool bar nice non- smoking area all over so that’s great as well. Hotel bar serving international spirits just nice, latte and cappuccino hot and iced a dream for me as don’t drink , Hubbie enjoying the vodka - coke hotel bar staff amazing it’s so nice here always do a review whilst staying as gives hotel the opportunities to correct any issues but at the moment nothing to complain about at all. Trying all 4 restaurants to see which one we prefer but all and all it’s a relaxed hotel with a meaning of providing good quality, clean, and above all professional well done to all of you . A few suggestions would be as a AI Plus - welcome drinks on arrival , ice cream and lollys would be nice available all day, more no smoking outside areas whilst eating - no smoking pool would be just fantastic but overall still worth a full 5 stars for all services great job xx
Thx again, take care & stay safe - Apologies for having to rewrite to add more.

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stayed at the Royal Albatros Moderna.Would like to thank all staff for a brill holiday as always.Especially reception staff.what a team nothing was too much trouble.special thanks to John Gerges and Mahmoud Zidan.cant fault anything about resort.facilities and food excellent.alcohol not so good.cant wait for Xmas be there again.

Disappointing 5-star experience — lots of potential, but plenty of room for improvement

We stayed for 5 nights and, although there were some positives, by the end we were ready to leave due to the amount of confusion and frustration throughout our stay. We also heard other guests expressing similar concerns. The hotel has potential, but currently falls short of what we’d expect from a 5-star property.

The spa was a real highlight — relaxing, well maintained and with friendly, approachable staff.

Unfortunately, the entertainment was very disappointing. There was only around 60–90 minutes each evening, often ending without clear communication. The animation team seemed to focus mainly on selected guests, particularly French guests, rather than including everyone. One member of the team was repeatedly seen chatting up young female guests, some of whom appeared uncomfortable. This was something other guests were also commenting on and it was uncomfortable to watch. The music was also very repetitive, both day and night.

Bar service needs major improvement. Guests have to queue for drinks, the staff can be abrupt and drinks are served in very small plastic cups. The bar sometimes closed at 11pm or earlier without warning, even turning the lights off while guests were still queuing. This is not the level of service we’d expect from 5-star accommodation.

Staff generally could be much friendlier and more helpful. On occasions, questions were met with laughter or an abrupt attitude rather than assistance.

Housekeeping was inconsistent. Our room wasn’t cleaned one day, and when we requested fresh towels and toilet paper, they didn’t arrive and had to be chased up later. There were also concerns from guests about the £10 towel deposit, with reports of towels and even clothing not being returned.

The food was okay, with the Mediterranean and Italian restaurants being the better dining options. The shuttle buses to the market and restaurants were useful, although getting to them involves passing through a large construction site. Building work around the hotel also affected the atmosphere.

There were not enough sun beds during busy periods. Unless you reserve one very early in the morning, it can be difficult to find one until late afternoon. Guests shouldn’t have to get up early just to secure a sun bed at a 5-star hotel.

We also heard guests reporting issues such as electricity cutting out, safes not working and doors not locking properly, with concerns about the lack of assistance when these problems were reported.

Overall, the hotel has some good facilities and definitely has potential. The spa, speciality restaurants and shuttle service were positives, but the entertainment, staff service, housekeeping, sun-bed availability and general organisation need significant improvement.

With a better animation team, stronger entertainment, improved staff training and a greater focus on guest experience, this hotel could be much better. However, based on our 5-night stay, it currently falls short of the 5-star experience we expected.

The Agadir pickalbatros is not a 5 star hotel. Today I found a few tiny worms within the bathroom sink in my room. Thank goodness we leave tomorrow morning! The floors in the rooms are unclean and the bathroom is filled with limescale, mould and rust. The bathroom rug that was changed on one of the days was literally tattered. The lobby is lovely and so are the views of the pool however the restaurents feel like a canteen, more of a 3 star hotel vibe. Overall I was very disappointed and what tipped me over was seeing the worms in the bathroom, very unhygienic and disgusting!

Great experience. We have been in golf beach. We could dice with a wonderful dive center in the private beach, called sharks bay. Affordable prices and a great team that I will miss!
Also the staff of the hotel is excellent! Nice people, helpful, always with a smile. They even let us have sandwiches and packed it to us after our check out as we had a long journey back to cairo.
Good food, good view, clean room, all the facilities you wish for. U even have a bus that takes you for free to the aqua park, which my kids enjoyed so much all day.
We had a great stay, I totally recommend this place. I will miss it when I'll be back in spain...I will totally come back

Just come back from our 2 wk holiday and so happy to be home we booked the pickalbatros grand royal for our special birthday both me and my friend turned 70 we paid extra for a Seaview room and the view was beautiful but we were overlooking the pool area and the electronic house music was so loud every day/night until 11pm when it went off we asked to change rooms to a quieter area which the hotel arranged then the 2nd night after we changed rooms we were woken up at 5.30am to one of the hotel maintenance staff cutting concrete slabs outside our room we went out and asked him to stop which he did at 5.40am. In my opinion this hotel should be advertised as an 18 to 30s age group due to the very loud music pool parties foam parties ect also the food was very bland not what you expect from a 5 star hotel (we had upset stomach and diarrhea for 3 days) in the 2 weeks we were there there was only about 10 English people it was mostly Russians and one of the English couples we spoke to from Leeds were also not happy with the hotel they were in they're 70s or 80s I would not recommend this hotel to anyone over the age of 30 the hotel itself is beautiful with beautiful views but we did not enjoy our stay there and will never go back we feel our special birthday holiday which cost us over £3500 was not very good we feel very let down (this was our first trip to Egypt)

I wish I could give zero stars for picabatross aqua park hurgada hotel. We went there hoping for a relaxing family vacation on 25 th June to 2nd on July, but it turned into a complete medical nightmare.

During our stay, on the last day my husband was the first to fall ill with severe diarrhea and acute vomiting. Shortly after, the rest of the family developed the exact same severe gastrointestinal symptoms . We did not consume any food or drinks outside the hotel's main restaurant during our entire stay, making the hotel buffet the only common source.

As medical doctors, we fortunately recognized the symptoms immediately, diagnosed the situation, and were able to administer urgent medical treatment to manage the complications. Despite our quick intervention, our vacation was entirely ruined, and we are still undergoing medical treatment until today.

We officially reported this incident to the hotel management and documented everything in the guest feedback form before checking out. Unfortunately, we did not receive any serious response or proper attention regarding this critical health safety issue.

I highly advise families—especially those with children—to be extremely cautious about the food hygiene standards at this property. This was a hazardous experience that we are still suffering from.

Super leuk hotel . Bediening in het restaurant is gewoon weg fantastisch. Goed gedaan Redone 👌

Worst hotel in egypt jungle aqua park neverland hurghada reception are rude food is so bad you get stomach bugs like you wouldn't believe. Room service is shocking promised 30mins 90mins later food rurned up freezing cold . Lifeguards are violent and dragged my 3 year old out the pool by her arm for going on a slide with a broken arm even though she had been on it every day. The trip reps on site overcharge and lie. Midway strip the sandman is a pervert and grabs you. The staff approach you when your alone asking if your interested in them. Reception dont help at all. Worst place ive ever stayed in egypt. I will make sure none of my family and friends never waste their money here. Faulty plug in room was sparking nearly set fire never sorted the problem. Balcony door didn't lock and was told by my partner there was an engagement ring in room and did nothing. Avoid like the plague.

Great hotel we stopped in royal Moderna in Sharm loved it massive resort friendly staff great entertainment

Wij waren er voor de 5de keer. Het is echt achteruit gegaan. Het eten. Weinig keus. Personeel is niet vriendelijk zeker als er iets aan de hand is. Mijn man werd erg ziek en is naar de Dana Clinic gebracht op het resort terwijl hij bewusteloos was en ik om een ambulance vroeg. 1 infuus 3700 euro. FF gelijk afrekenen. Terwijl mijn man nog bewusteloos was stonden ze met een Pin apparaat in mijn nek. Ik probeerde uit te leggen dat ik mijn dag limiet moest verhogen die pas na 4 uur in gaat en de verzekering moest bellen. Ze werden verbaal erg agressief en ik werd achtervolgd net zolang tot ik betaald had. De laatste 3 dagen verbleef ik alleen in het resort en mijn man in het ziekenhuis. Het personeel negeerde mij volkomen en werd niet bediend in het restaurant. Op een gegeven moment lukte het niet meer met mijn mobiel te bellen. En vroeg ik bij de receptie of ik naar Nederland mocht bellen met SOS International. Ik werd op een stoel gezet waar ik een uur moest wachten. Alles ging met tegenzin en ik voelde mij niet meer op mijn gemak en heerste een zeer dreigende sfeer, Vreselijke ervaring!!!!!

The hotel is great and the restaurant staff have been really helpful for my son who has allergies. But if you are offered a room overlooking the pool near the restaurant, bring earplugs. Until 6pm there is pool muzak then after that very loud live music. The rest of our party of five had a tranquil room across the corridor, so 2 very different experiences. We were moved to a quieter room.

We stayed at the pickalbatros aqua blue hotel the place is absolutely stunning, the staff are so friendly and will go of their way to help. The hotel is very clean and tidy. There's plenty to do for children... The entertainment team always have extra entertainment for both children an adults again so friendly...
Only thing I would say hotel need to dig deep an get some of their/local to area cats nuetured... they want the cats to help keep the hotel grounds clean they need to help the cats an keep them healthy...
Other then that I'd go again also my family is very happy and would come back in a heart beat... Thanks for a great holiday.

Faccio riferimento al questo preciso Hotel:"pickalbatros laguna vista di Sharm el Sheikh"
Questo Hotel 5 stelle le merita per la grandiosità della struttura (5 piscine di cui 2 riscaldate, 3 ristoranti) e il verde davvero curato. Ma mi fermo qui. Nelle piscine mancano gli spogliatoi e solo in una è presente la doccia. Il cibo non è sicuramente da 5 stelle né lo è la maggior parte della clientela (egiziani in particolare, con famiglie al seguito di piccoli e grandicelli in abbondanza che scorrazzano indisturbati correndo anche per i ristoranti (visto portare all'interno un pallone e un monopattino) nell'assoluta indifferenza della direzione dell'hotel e, soprattutto, dei genitori. Moltissimi provengono anche dall'est.
Ma vengo all'elemento negativo più importante: la musica ad alto volume o meglio il rumore (bum, bum, bum con i subwoofer). Si inizia di buon mattino nella piscina principale poi verso mezzogiorno ci si sposta in zona spiaggia dove c'è un ristorante sotto un tendone e fino verso le 16, se non di più, inizia il martellamento condotto da una DJ che si dimena avendo, fortunatamente le cuffie. Anche nella zona Relax si avverte il rumore a volte più o meno intenso.
Dopo le 18 inizia a bombardare l'impianto di fronte alla struttura centrale per cui chi si trova nelle vicinanze, come lo sono stato io, non è in grado di leggersi in santa pace nulla e, anche chiudendo le finestre, il suono si avverte comunque.
Si termina finalmente alla sera quando c'è lo spettacolo ma, almeno in questa occasione, chi partecipa è conscio di ciò che gli spetta.
Una signora, proveniente dalla Svizzera, mi ha riferito di aver fatto presente questa grave anomalia al manager senza risultati facendo anche presente, giustamente, che la musica, se assorbita in vicinanza, può causare danni al timpano dei più piccoli.
Anche io mi sono lamentato ma, evidentemente, ai dirigenti di questa struttura non importa nulla.
Questo è il motivo più importante per andare, prossimamente, altrove.

worst receptionist people ever. I hope they provide them with hospitality course and basic human communication/manners.
However , the hotel itself have great facilities, clean and nice food with a lot of kids friendly activities and night playing area for kids

I have just returned from 10 days here and I have to say this has been the worst holiday I have ever had.

The only thing that kept me and my partner there was the fact we were with family for a 60th and some of the staff.

The first day there we where by the pool and all we had was hassel every 5 minutes with people trying to sell us something. after telling them no multiple times they would persist to start touching you and putting creams or proceed to start threading you.

after giving in my partner went for a full facial pedi and manicure. after about 1.30 minutes she came back in floods of tears saying that she was practically tortured by a woman that had been hacking at her face for over 45 minutes and that she only had half of the treatment what she had purchased. my partner was reluctant to complain but a member of my family had insisted we complain. the manager that come to chat with is said that it was basically her fault that she never told them she has sensitive skin (to witch she doesn't) and that her face was disgusting and covers in blackheads. we asked for our money back to witch they refused and said she has to go back for the rest of the treatment and that she couldn't refuse an Egyptian because it's highly rude.

a day later her and another family member went back reluctantly to finish the treatment and the whole time they were rude and basically telling them off. my other family member is mouse blond and she had asked for the lighter shade of henna for her eyebrows but they ended up making them pure black. we did not go back in as this had gotten to the point where they clearly do not know what they are doing.

moving away from the spa the hotel itself is ok but completely stank of sewage where ever you go. the toilets have a burning smell of urine up your nose every time your near them.

The entertainment of a night is truly shocking and boring we ended up spending most of our time in the sports bar.

As for the alcohol it is truly disgusting there are 5 spirts you can have and they all taste the same. I feel jet fuel would taste better. I ended up having the wine but after 3 days of this the pure acid I was drinking made me ill.

this brings me to the food It is absolutely disgusting we witness so much cross contamination from someone using the same hand to put raw lamb on skewers and use the same hand to take them off to serve them. to putting raw burgers onto a grill and use the same hand to put them in bins to serve. the list can go on. they promise multiple restaurants but they all have the same stuff day in day out and have merged them all into one buffet. again here people where using their hands to collect food and using the same utensils for multiple food trays.

from day 3 onwards we all ended up getting ill some of us more than others to the point of sever diarrhea and sickness. the cleanliness of this place is diabolical the smell of sweage in your room when you use the shower to the stench all around the hotel.
if it wasn't for the family I would of left on day 2 this holiday is a 3 out of 10. 1 for family 2 for the weather and pier 3 for the great restaurant staff.

the pools are lined with a liner in the bottom and lack chlorine another way to spread illnesses.

The only good part about this hotel is some of the staff. the guys in the restaurant made sure that we had our drinks and a table for our large family every breakfast and dinner and the pool guy that made sure we had our drinks. the jetty out to sea is a great addition.

the whole experience of Egypt for me has been shocking and a complete waste of £3600 for the same price I would of gone to Mexico. I will never go back here even if someone else paid me to

Das Pickalbatros Jungle Aqua Park in Hurghada war für uns eine eher ungewöhnliche Wahl, da wir normalerweise keine klassischen All-inclusive-Urlaube machen und auch große Hotelanlagen eher meiden. Da es sich jedoch um unseren ersten Ägypten-Urlaub handelte und wir unseren Kindern vor allem die vielen Rutschen ermöglichen wollten, haben wir uns ganz bewusst für dieses Hotel entschieden.

Insgesamt ist die Anlage wirklich sehr schön und beeindruckt durch ihre enorme Größe und Weitläufigkeit. Trotz der vielen Gäste findet man immer wieder ruhigere Ecken zum Entspannen.

Das Personal ist durchweg freundlich und bemüht, den Aufenthalt so angenehm wie möglich zu gestalten. Es besteht zum Großteil aus männlichen Mitarbeitern, die jedoch alle sehr hilfsbereit und zuvorkommend sind. So bekommt man zum Beispiel am Pool auf Nachfrage sogar kostenlos Lounge-Sitzsäcke gebracht – ein wirklich angenehmer Service. Besonders positiv hervorzuheben ist außerdem, dass wir aus Kostengründen ursprünglich zwei Doppelzimmer für unsere fünfköpfige Familie gebucht hatten und überraschend ein kostenloses Upgrade auf eine Familiensuite erhalten haben.

Kulinarisch gibt es zwar eine Vielzahl an Restaurants, jedoch wiederholen sich die Speisen recht häufig. Das Essen wirkt insgesamt etwas eintönig, insbesondere das Salatbuffet ist eher überschaubar. Auch bei den Desserts fehlt es etwas an Abwechslung – viele sind sehr süß und ähneln sich geschmacklich stark. In den Innenbereichen der Restaurants kann es zudem recht laut werden, besonders zu Stoßzeiten.

Ein echtes Highlight – und letztlich auch der Hauptgrund für unsere Wahl – sind die vielen Rutschen. Die sind wirklich der Hammer und machen besonders Kindern (und auch Erwachsenen) richtig Spaß! Allerdings war das Wasser Ende März noch recht kühl. Zudem durfte unsere 6-jährige Tochter viele Rutschen leider nicht nutzen, da es entsprechende Größen- und Gewichtsbeschränkungen gibt (mindestens ca. 120 cm Körpergröße und maximal etwa 120 kg). Einige Rutschen waren während unseres Aufenthalts auch zeitweise außer Betrieb. Generell waren die Rutschen vormittags von etwa 10–12 Uhr und nachmittags von 13–17 Uhr geöffnet, dazwischen waren sie abgeschaltet.

Ein kleiner Kritikpunkt sind die zahlreichen Verkäufer und Anbieter für Tagesausflüge, Events oder Massagen, die teilweise recht aufdringlich sein können. Hier wäre etwas mehr Zurückhaltung wünschenswert, um die Erholung der Gäste nicht zu stören.

Zudem liegt das Hotel in der südlichen Einflugschneise des Flughafens. Flugverkehr gibt es grundsätzlich rund um die Uhr – tatsächlich ist uns das aber erst nach einigen Tagen bewusst aufgefallen. Ab etwa 7 Uhr morgens nimmt man die Flugzeuge deutlicher wahr. Nachts konnten wir insgesamt trotzdem gut schlafen. Unser Zimmer war allerdings etwas hellhörig – und die Familie über uns offenbar auch keine Leisetreter… wobei wir selbst vermutlich auch nicht immer die leisesten waren.

Das Hotel hat keine direkte Strandlage. Der Strand, der per Shuttle erreichbar ist, ist aus unserer Sicht eher unspektakulär – wir haben ihn in unserem zehntägigen Urlaub tatsächlich nur einmal besucht. Positiv ist, dass die Beachbar dort mitgenutzt werden kann. Der Shuttle-Service fährt ab etwa 8 Uhr bis 17 Uhr ungefähr alle 30 Minuten und benötigt rund 15 Minuten pro Strecke. Gerade am Nachmittag war der Transfer allerdings sehr voll: Viele Eltern mussten Kinderwagen im Gang abstellen und teilweise gab es nur noch Stehplätze in den Minibussen.

Das Publikum ist bunt gemischt – von internationalen Gästen wie Briten und Russen bis hin zu arabischen Familien (teilweise auch traditionell gekleidet). Rund um die Osterzeit hatten wir jedoch den Eindruck, dass viele deutschsprachige Gäste vor Ort waren. In den Restaurants und Speisesälen kann es insgesamt recht laut werden, was zum einen an der Größe des Hotels liegt, zum anderen aber auch am Verhalten einzelner Gästegruppen, die teilweise sehr präsent auftreten.

Das WLAN ist im Übrigen ausbaufähig und nicht überall zuverlässig verfügbar.

Dies sind natürlich unsere ganz persönlichen, subjektiven Eindrücke, die je nach Reisezeit, Zimmerlage und individuellen Erwartungen variieren können. Für Familien, deren Fokus auf Spaß, Wasserpark und einer großen Auswahl an Freizeitmöglichkeiten liegt, ist das Hotel definitiv eine gute Wahl – auch wenn es für uns als „Nicht-All-inclusive-Urlauber“ stellenweise etwas ungewohnt war.

We stayed at the grand one week ago had an amazing time couldn’t fault in anyway and Omar who looked after us every day. He was just the best person there.

Sehr schönes Hotel direkt am Strand.
Leider bekamen wir in den 5 Tagen unseres Aufenthalts nur zweimal einen Zimmerservice und der begann jeweils nach 16 Uhr.
Generell gibt es sehr viele Servicekräfte, die aber offenbar nicht sinnvoll angeleitet und eingesetzt werden.