Do not use the Photo-ME UK booths, if you require a photo ID for a UK driving licence. You cannot use the giving unique photo code for downloading your photo into the DVLA application page. Photo-Me... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I need a digital imagine for a visa entry application for Zanzibar so paid £10 expecting I can get the digital download onto my laptop only to find you claim you don't keep these. Very very shocked an... Se mer
Absolute con! I needed a passport style digital photo to apply for a local government bus pass and you can't even download your own photo. The booth suggests that the passport photo can be used for... Se mer
-5. Tried 3 booths costing £30 and photos not accepted by passport office. Colour too white in WH Smith’s Orpington. Too orange in The Mall upper level Maidstone and Sainsbury’s at Locksbottom but non... Se mer
Företagsinformation
Skrivet av företaget
Photo-Me has been the market leader in photographic ID for over half a century. The iconic brand known to the British public for its unique visual identity has become synonymous with self-service photo booths. Photo-Me booths provide HMPO-verified photographic ID and seasonal fun photos to over 8 million customers a year. A network of more than 3,700 photo booths across the UK receive ongoing maintenance by our expert team of engineers.
Kontaktuppgifter
Blenheim Road, KT19 9AP, Epsom, Storbritannien
- 0800 035 6600
- callcentre@Me-Group.com
- www.photo-me.co.uk
1,4
Mycket dålig
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Wish I'd read these reviews (60% 1 star…
Wish I'd read these reviews (60% 1 star ) before using the Photo-Me booth at a nearby Sainsbury's !
I wanted a digital copy of the photo of usable quality which the booth signage alludes to. The "right click to save from the Gov.uk Passport site " standard reply from Me Group results in an 18k useless thumbnail.
In comparson, the emailed digital photo I received after using a Max Spielmann booth was 739k.
1 april 2024
Omdöme utan inbjudan
Svar från Photo-Me UK
Hi Paul,
Thank you for your feedback.
We want all our customers to have the best experience with our products so I am sorry to hear that you have had a negative experience.
If you are unhappy with the product, you can claim a refund directly from our website's automated refund form. Here is a link to our help page -https://help.megroup.uk/
Alternatively, you can email our customer service team at callcentre@me-group.com and a member of our team will get back to you as soon as possible. We would really appreciate the chance to put this right.
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
Misleading
These photo booths are very misleading. I needed a digital passport style photo for a school application, but only found out when I got home that the photos can't be downloaded, they're only for use on online passport applications. The booths also kept zooming in on my face despite leaning back as far as possible in the preview images. I gave it two tries so now I'm out of pocket £20 with photos I can't use.
30 mars 2024
Omdöme utan inbjudan
Svar från Photo-Me UK
Hi JF
Thank you for your feedback.
Our booths do clearly state that we offer a digital UK passport photo and that your digital image is accessed using your unique code on the gov.uk website when applying for your UK passport.
You have to select OK AGREE on the touch screen to these terms in order to take the photo and make payment.
You can still access the digital image on the gov.uk website and save it to your computer or mobile device to use for other purposes. The image file is the correct size to use for a UK driver's license or any other form of ID that accepts UK passport-size photos.
If you need any further assistance with your digital ID photo, please get in contact with our customer service team at https://help.megroup.uk/
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
deliberate misleading of customers
Photo can only be used for British Passport application and nothing else. Their suggested method of downloading from gov.uk passport application page yields a photo with the following properties: 20 KB, 380x480 jpeg (very poor quality and unusable for any purpose).
28 mars 2024
Omdöme utan inbjudan
Svar från Photo-Me UK
Hi JK
Thank you for your feedback.
Our booths do clearly state that we offer a digital UK passport photo and that your digital image is accessed using your unique code on the gov.uk website when applying for your UK passport.
You have to select OK AGREE on the touch screen to these terms in order to take the photo and make payment.
You can still access the digital image on the gov.uk website and save it to your computer or mobile device to use for other purposes. The image file is the correct size to use for a UK driver's license or any other form of ID that accepts UK passport-size photos.
If you need any further assistance with your digital ID photo, please get in contact with our customer service team at https://help.megroup.uk/
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
You do not get a downloadable image
It says you can download your photo, but this is misleading.
Even if you don't need a passport, you have to start making a passport application, and after a few steps you can enter your photo code.
You will then be presented with a thumbnail of your image. There are no options to download a full high-res version of the image. You can try to save the thumbnail but it is too small to be of any use for anything.
26 mars 2024
Omdöme utan inbjudan
Svar från Photo-Me UK
Hi Greenwood
Thank you for your feedback.
I am sorry to hear that you are unhappy with the service.
The digital photo that we advertise and offer in our booths is a digital UK passport renewal photo.
The photos are accessible on the Gov.uk website using your digital code when applying for a UK passport. This is a secure online service that allows you to apply for a UK passport digitally without anyone else assessing your digital image.
This information is provided on screen in the booth when you select this option. You have to select OK on screen to these terms.
You can still access the digital image on the gov.uk website and save it to your computer or mobile device to use for other purposes. The image file is the correct size to use for a UK driver's license or any other form of ID that accepts UK passport-size photos.
If you need any further assistance with your digital ID photo, please get in contact with our customer service team at https://help.megroup.uk/
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
Faulty machine
Having tried unsuccessfully to upload my photo for Irish passport contacted customer service via chat and they told me the photo machine had been faulty and that was the reason . They have promised a refund. I am trying again also hough now having to wait for the passport office to reissue a photo submission form as I used up all my allotted goes with the faulty code
25 mars 2024
Omdöme utan inbjudan
Svar från Photo-Me UK
Thanks Chris
Automated information
Automated information. No refunds. Lacking any personal help . A money grabbing company with no actual people to help or advise. Rubbish.
25 mars 2024
Omdöme utan inbjudan
Svar från Photo-Me UK
Hi Lucy
Thank you for your feedback,
We pride ourselves on fast, efficient customer service, so I am sorry to hear that you have had a negative experience.
If you have purchased a faulty product, our customer service team will offer a full refund. Please get back in contact with the team at https://help.megroup.uk/
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
Digital code problem
Had a problem uploading a digital photo to a drivers license application. Luke clark help solve the solution.
11 mars 2024
Omdöme utan inbjudan
Svar från Photo-Me UK
Hi Claire
Thanks for your feedback and rating.
I won't use this service again
The photos are fine, but I was lead to believe I was buying a digital photo that I could use for other purposes. I expected I would be able to download the photo (or receive it by email) at a reasonable resolution for my own use. I can't see any reason why the company doesn't make this facility available - it would be easy to provide a secure code - but it appears they don't allow it. I feel I have been mislead and am disappointed by this service. I will not use it in future, nor recommend to others.
19 mars 2024
Omdöme utan inbjudan
Svar från Photo-Me UK
Hi Jon
Thank you for your feedback.
We are sorry to hear you've had a negative experience with our service.
Our booths do confirm on screen that your photo is for a digital UK passport renewal. The photos are accessible on the Gov.uk website using your digital code when applying for a UK passport.
Me-Group do not have access to any digital photo images. The photos are held with the gov.uk online passport application. Our machines are self-service and we provide as much information on screen as possible regarding the digital UK passport photo and how it is accessed so I am sorry to hear that you felt misled.
You can still access your digital image by going through the gov.uk website answering the first couple of questions, then entering your code. Once your digital image is on screen you can right click the image and save it to your computer without submitting a passport application.
If you need any further assistance with this, please contact our customer service team at https://www.megroup.uk/
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
Very happy with how they helped me when…
Very happy with how they helped me when I was stuck, and very quick as well,
16 mars 2024
Omdöme utan inbjudan
Svar från Photo-Me UK
Thank you for your feedback.
Simple process for passport photos
Simple process for passport photos. I got the code, it worked on the .gov website and I got a passport.
10 januari 2024
Omdöme utan inbjudan
Svar från Photo-Me UK
Thank you for your feedback and rating Richard.
No option to download the photo taken
No option to download the photo file beyond the thumbnail one can get in the UK Gov site. Poor service.
14 mars 2024
Omdöme utan inbjudan
Svar från Photo-Me UK
Hi Cora
Thank you for your feedback.
I am sorry to hear that you are unhappy with the service.
The photo you have selected is for a digital UK passport renewal.
The photos are accessible on the Gov.uk website using your digital code when applying for a UK passport. This is a secure online service that allows you to apply for a UK passport digitally without anyone else assessing your digital image.
This information is provided on screen in the booth when you select this option.
You can still right-click and save your digital image to use for other purposes from the gov.uk website. The image file is the correct size to use for a UK driver's license or any other form of ID that accepts UK passport-size photos.
If you need any further assistance with your digital ID photo, please get in contact with our customer service team at https://help.megroup.uk/
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
Really great customer service from the…
Really great customer service from the team
5 mars 2024
Omdöme utan inbjudan
Svar från Photo-Me UK
Thank you Sharon
It was a very memorable experience
It was a very memorable experience; the customer service centre resolved my confusion promptly, which was appreciated.
9 mars 2024
Omdöme utan inbjudan
Svar från Photo-Me UK
Thank you for your rating and feedback.
I recently had a problem obtaining a…
I recently had a problem obtaining a refund for a digital image that hadn’t worked. Luke at customer services soon spotted that I had miss-read the number of the location site. He couldn’t have been more helpful. I do however think that my mistake of miss-reading 5i22 (in extremely small type) for S122 must be a fairly common mistake and as such would hope Photo-Me could do something to avoid this situation re-occurring. Hope this helps others 👍🏻
8 mars 2024
Omdöme utan inbjudan
Svar från Photo-Me UK
Thank you for your feedback Michael.
Digital copy
I was hoping to get digital copies of the passport photos I had printed off. I thought I could only use the digital prints code if I was filling in a UK passport application. I contacted the customer services to see if they could help. They advised going through the first stages of the passport application, and when you input the code for the photos, you could simply save the photos from that location. Great tip and I have digital copies of the prints -answered my query with a couple of hours. Great service. Thanks
1 mars 2024
Omdöme utan inbjudan
Svar från Photo-Me UK
Hi Billius, thank you for your feedback.
Query solved
The customer service colleague was prompt in getting back to me, and very helpful in addressing my query.
1 mars 2024
Omdöme utan inbjudan
Svar från Photo-Me UK
Thanks for your rating and feedback Ronan!
Digital driver licence photo
We contacted photo me as the post office staff had advised that to get a photo for a driving licence we would get a code which we could look up & digitally upload. Unfortunately this was not quite true as the link was for passports. The contact talked us through how to get the photo from the passport site to be able to upload & am pleased to say we received the new license a few days later. 👍
27 februari 2024
Omdöme utan inbjudan
Svar från Photo-Me UK
Thanks Stephen.
Impossible to retrieve your image
Service not provided - digital file promised, but no way to download the image with sufficient file size.
Customer service representative Lucy, claimed that the only way to do so is via the gov.uk website by applying for a new passport, stopping half way, and pressing right click, save image. Said image is thumbnail size, and only 18kb. UK passports require MINIMUM 40kb, let alone any other visa photo requirements.
Photo-me should not falsely advertise or sell online digital files/ photos if they have no way of delivering the product to their customers.
The whole process was a huge inconvenience and waste of time. I am now seeking a refund as was unable to retrieve my image with a file size large enough to satisfy the purpose of an ID photo.
5 mars 2024
Omdöme utan inbjudan
Svar från Photo-Me UK
Hi Eleanor
We want all our customers to have the best experience with our products so I am sorry that this was not the case for you.
The photo that we offer in our booths is a digital UK passport photo. Your digital image is accessed on the gov.uk website when you apply for a UK passport using the code on the photo printout.
If you are unable with the photo size because you want to use the image for something other than a UK passport, please contact our customer service team at https://help.megroup.uk/ for a refund.
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
What a total scam
What a total scam! The booth does not say that you're only able to see part of a digital copy on the .gov website. When using the .gov website, you do not have access to the photo as printed from the machine. Nor do you have the quality from the pathetic 17.5KB. It's very blury and will not scale. You also, have to go through the process of applying for your passport to see it, which is not what I needed to do. I needed a digital copy for another type of application that required a digital passport photo. And what is the point of having a helpline phone number when all it does is direct you to the website immediately! Our family will not be using your services again. If there is a way to see these photos in good quality and be able to store them, I can't find it anywhere
24 februari 2024
Omdöme utan inbjudan
Svar från Photo-Me UK
Hi Clinton
We are very sorry to hear that you have had a negative experience with our product. I disagree that you have been scammed.
This is a secure service so that no one can access your digital image except you (the customer) using your digital code on the gov.uk website. This information is provided on the booth along with our contact information.
From the Gov.uk website, you can save the image to your computer or device, However, if there is an issue with the digital image size, please get in contact with our customer service team for further assistance at https://help.megroup.uk/
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
Great customer service
Great customer service. Emailed with my problem and it was solved within 1 hour. Excellent service.
22 februari 2024
Omdöme utan inbjudan
Svar från Photo-Me UK
Thanks, David. Great feedback!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.