This store has a great selection of artist supplies and their canvases are always available at great prices. I was served by Janey who despite being busy with a store full of customers, went out of... Se mer
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Det här tycker kunderna
Thought Janey was absolutely bang on with her customer service last Friday when we visited the store in Canterbury. I only went in for a pen and when I thought I might like to buy a huge canvas she wa... Se mer
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Went to Canterbury Cowling & Wilcox today. Had help from both Lloyd and Jack. Lloyd helped me select the brushes and explained their differences. Introduced me on the new 'vinal' art techniques. Jac... Se mer
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I’d put zero stars if possible. Slow as can be (blamed bank holiday over a week after bank holiday). Not all emails responded to and order eventually delivered with main item missing. Customer servi... Se mer
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Företagsinformation
Skrivet av företaget
We've been supplying fine and graphic art materials since 1960. Our range includes art supplies from the world's leading brands, all at fantastic prices.
Kontaktuppgifter
Unit 7a, CT3 Business Park, Cooting Road, CT3 3DW, Aylesham, Storbritannien
- 01303 290550
- admin@cowlings.com
- www.cowlingandwilcox.com
4,3
Utmärkt
114 omdömen
Ingen aktuell inbjudningshistorik
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Svar från Cowling & Wilcox
Thank you for taking the time to feedback!
We're so happy to hear that Tyler could help you instore. We hope to see you again soon!
Kind regards
Cowling & Wilcox
Michaela was very helpful and as an…
Michaela was very helpful and as an artist myself I could distinguish her knowledge was guiding me to the right choice.
25 juni 2026
Omdöme utan inbjudan
Svar från Cowling & Wilcox
Thank you for taking the time to feedback!
We're so happy to hear that Michaela's knowledge made an impression, I will pass your comments along to her and the Store. We hope to see you again soon!
Kind regards
Cowling & Wilcox
Michela in Canterbury could not have…
Michela in Canterbury could not have been more helpful in assisting me choose water colouring brushes. Very happy.
2 juli 2026
Omdöme utan inbjudan
Svar från Cowling & Wilcox
Thank you for taking the time to feed back!
We're so pleased Michela was able to help you choose the right materials. We'll be sure to pass on your lovely review to her and the Store.
We hope you enjoy using your new brushes!
Kind regards
Cowling & Wilcox
Emma was very helpful and knowledgeable…
Emma was very helpful and knowledgeable (but not at all pushy).
Interested, pleasant and informed staff makes for enjoyable shopping and I was glad to end up buying several more items than I intended.
3 juli 2026
Omdöme utan inbjudan
Svar från Cowling & Wilcox
Thank you for feeding back!
We're happy to hear Emma's helpful, knowledgeable approach made your shopping experience enjoyable. We'll be sure to pass on your kind words, and we look forward to welcoming you back again soon!
Kind regards
Cowling & Wilcox
Thought Janey was absolutely bang on…
Thought Janey was absolutely bang on with her customer service last Friday when we visited the store in Canterbury. I only went in for a pen and when I thought I might like to buy a huge canvas she was so helpul, trying to workout if it would go in my car, and that if I paid and it didn't fit I could get a refund. She was very bubbly and energetic and made my visit so lovely. Thanx Janey. 😊
3 juli 2026
Omdöme utan inbjudan
Svar från Cowling & Wilcox
Thank you for your wonderful review!
We're delighted to hear Janey made your visit such a positive experience. We'll be sure to pass on your lovely feedback to her. Enjoy your new canvas, and we hope to see you again soon!
Kind regards
Cowling & Wilcox
This store has a great selection of…
This store has a great selection of artist supplies and their canvases are always available at great prices.
I was served by Janey who despite being busy with a store full of customers, went out of her way to look for a specific product I was after, and nothing was too much trouble.
3 juli 2026
Omdöme utan inbjudan
Svar från Cowling & Wilcox
Thank you so much for your lovely review!
We're so pleased you found what you needed, and we'll be sure to pass your kind words on to Janey. We really appreciate your support and look forward to seeing you again soon!
Kind regards
Cowling & Wilcox
Small but mighty art supply shop
It’s always a pleasure to go to C&W Canterbury. I like going for both stocking up on supplies and for discovering new crafts. Great for gifts too. The staff are always super friendly and helpful.
4 juli 2026
Omdöme utan inbjudan
Svar från Cowling & Wilcox
We're so glad you enjoy visiting us, this is exactly the feedback we want from our High Street Shops!
We really appreciate your kind words about our team and look forward to welcoming you back soon!
Kind regards
Cowling & Wilcox
Went to Canterbury Cowling & Wilcox…
Went to Canterbury Cowling & Wilcox today. Had help from both Lloyd and Jack. Lloyd helped me select the brushes and explained their differences. Introduced me on the new 'vinal' art techniques. Jack was great in helping me find a very comprehensive colour mixing book that is very comprehensible. Enjoyed my experience amd will be returning really friendly staff and great variety of products to explore.
23 juni 2026
Omdöme utan inbjudan
Svar från Cowling & Wilcox
Thank you for your wonderful review! We're delighted to hear that Lloyd and Jack were able to help you find the right products and share their knowledge. It's great to know you enjoyed your visit and our range of products.
We hope to see you back in Store again soon!
Kind regards
Cowling & Wilcox
Cowling and Wilcox - Canterbury…
I visited the Cowling and Wilcox store in Canterbury. I was served by Michela who was very friendly, helpful and knowledgeable about the products in store.
She helped me find what I was looking for and suggested alternative options when I couldn’t. Michela was polite and professional. Great experience.
26 maj 2026
Omdöme utan inbjudan
Svar från Cowling & Wilcox
Thank you for your lovely review! We're so pleased to hear that Michela was able to help you find what you needed and provide helpful alternatives. We'll be sure to pass on your kind words to her. We look forward to welcoming you back to our Canterbury store soon! 😊
Kind regards
Cowling & Wilcox
Emma was very helpful
Emma was very helpful , she directed me to the product I needed and also advised me on cutting instruments for the job I wanted to do. I had bought a large piece of card which she suggested I could collect from the shop when I was ready , which was appreciated. On another note , she also recommended a very nice Sushi restaurant ! Great service , friendly staff .
20 juni 2026
Omdöme utan inbjudan
Svar från Cowling & Wilcox
Thank you so much for your kind review!
We're delighted to hear that Emma was able to help you find the right products and offer useful advice for your project.
It's wonderful to know that Emma's recommendation for a sushi restaurant was a hit too! We'll be sure to pass on your kind words to her and the Store. Thank you for taking the time to share your experience and we look forward to welcoming you back soon.
Kind regards
Cowling & Wilcox
Great service as always
Great service as always.
Staff always very friendly and helpful. Kit made my shopping experience even better than usual on this occasion with her interest in what I am doing and chat about materials.
7 juni 2026
Omdöme utan inbjudan
Svar från Cowling & Wilcox
Thank you so much for your kind review!
It's wonderful to hear that Kit helped make your visit even more enjoyable. I'll pass your comments on to the Store who will be thrilled to know that her interest made a positive difference to your shopping experience.
We really appreciate your support and look forward to welcoming you back again soon!
Kind regards
Cowling & Wilcox
I was served by Emma
I was served by Emma. She knew all about the materials I needed and was extremely helpful.
8 maj 2026
Omdöme utan inbjudan
Svar från Cowling & Wilcox
Thank you for your kind review!
We’re so pleased to hear Emma was able to help you find the materials you needed. Her product knowledge and helpful approach are a real asset to the team, and we’ll be sure to pass your lovely feedback on to her. We hope to see you again soon!
Kind regards
Cowling & Wilcox
Emma at the Canterbury store was so…
Emma at the Canterbury store was so helpful today. Gave great advice for supplies needed for a paint technique I'm trying to achieve. The sort of customer service that is never possible when buying online. Long live the High Street!
16 maj 2026
Omdöme utan inbjudan
Svar från Cowling & Wilcox
Thank you so much for your lovely review! We’re happy to hear Emma was able to help you find the right supplies and offer help where needed. I have passed your feedback along to the Store who will be thrilled you enjoyed your visit.
Thanks again for supporting the High Street, and we hope your project turns out brilliantly!
Kind regards
Cowling & Wilcox
I’d put zero stars if possible
I’d put zero stars if possible.
Slow as can be (blamed bank holiday over a week after bank holiday). Not all emails responded to and order eventually delivered with main item missing. Customer service says right thing but not backed up satisfactory action. More waiting and time taken chasing up than worth it. Wont order from them again
16 maj 2026
Omdöme utan inbjudan
Svar från Cowling & Wilcox
Thank you for feeding back.
We’re very sorry to hear about your experience and completely understand your frustration with the delays and communication issues surrounding your order. Unfortunately, the bank holiday period did have a bigger impact on dispatch times than expected, but we appreciate this does not make the experience any less disappointing for you.
We would also like to clarify that the missing item was not lost and was sent separately, although we appreciate this was not made clear enough at the time and caused additional inconvenience and worry. This was delivered today so we hope you have now received your order in full.
We sincerely apologise for the time you’ve had to spend chasing this up and for falling short of the service you expected from us. Your feedback has been shared with our team so we can improve both our communication and order handling going forward.
We do hope you try us again and if we can provide any further help, please let us know.
Kind regards
Cowling & Wilcox
C&W Canterbury: a real gem
The C&W store in Canterbury is a real gem. Browsing and shopping for art supplies is always one of life’s great unalloyed pleasures - but the staff here really make it special. Today Emma helped me pick out a set of pens, paper, and other related materials. Bursting with enthusiasm and great ideas, she worked out exactly what I needed and helped put together a perfect present for my son. The whole experience is down to earth, well informed and infused with a great sense of humour (and all without a hint of pretension). Before embarking on any art project this is the ideal place in which first to catch your hare. Thank you!
25 april 2026
Omdöme utan inbjudan
Svar från Cowling & Wilcox
Thank you so much for this thoughtful review. We’re absolutely delighted to hear how much you enjoyed your visit to our Canterbury store.
Emma will be especially pleased to read your kind words, she truly loves helping customers find the right materials, and it’s great to know her enthusiasm and ideas made such a difference in creating the perfect gift for your son.
That’s exactly the experience we aim to provide. Your description of “catching your hare” here really made us smile!
We look forward to seeing you in Store again 😊
Kind regards
Cowling & Wilcox
Delightful store staff Michaela
What a delightful store staff Michaela, at Cowling and Wilcox Canterbury. An Art graduate she is knowledgeable and passionate. The most patient in explaining product features, price and quality differences. Thanks Michaela 🙂👍💯
11 april 2026
Omdöme utan inbjudan
Svar från Cowling & Wilcox
Thank you for taking the time to feedback!
We’re thrilled to hear about your positive experience with Michaela at our Canterbury store.
We’ll be sure to pass along your lovely comments to Michaela who will be delighted to hear them. We look forward to welcoming you back again soon! 🙂
Kind regards
Cowling & Wilcox
I recently bought a bumper pack of…
I recently bought a bumper pack of brushes, and a "go-to" watercolour brush from the Shoreditch branch,and am very pleased with what I got.
Would recommend shopping there, fabulous selection of art materials and friendly service. Satisfied customer.
29 mars 2026
Omdöme utan inbjudan
Svar från Cowling & Wilcox
Thank you for your kind comments!
We’re delighted to hear that you’re enjoying your bumper pack of brushes, it sounds like they’ve found a great home 😊
It’s nice to know you had a positive experience in our Shoreditch branch, I will pass your feedback along to the Store who I know will also be appreciative of you taking the time to feedback.
We hope to see you back again soon. Happy painting!
Canvas
I ordered a canvas online unfortunately it had a couple of things wrong with it, however Megan was absolutely brilliant, she checked on stock for another one and sadly there were none so did a refund straightaway, her emails were lovely and professional and it was all sorted within a few days, great customer service thank you :-)
10 mars 2026
Omdöme utan inbjudan
Svar från Cowling & Wilcox
Thank you so much for your lovely review.
We're really sorry that the canvas arrived with issues, but we're happy to hear that Megan was able to help resolve things quickly for you.
We hope you do use us again in future, whether that be more canvas or any other art materials you need!
Cowling & Wilcox
Thank you, Michela - Canterbury store
Michela in the Canterbury store was friendly, easy to talk to and very helpful in advising me, as a beginner using pastels.
Thank you, Michela
27 februari 2026
Omdöme utan inbjudan
Svar från Cowling & Wilcox
Thank you for taking the time to feed back!
Your comments were passed along to Canterbury who were very pleased you enjoyed your visit and that Michela was able to assist with your pastels! We hope you have lots of fun exploring and creating with them. If you ever need more tips or supplies, we’d love to see you again in the Canterbury store.
Cowling & Wilcox
Cowling and Wilcox Canterbury
Visited the Canterbury Store as a new to art customer and Luke couldn’t have been more helpful and knowledgable would definitely recommend. He spent time explaining my various options and answered every question I had thanks so much
29 januari 2026
Omdöme utan inbjudan
Svar från Cowling & Wilcox
Thank you so much for the lovely review! We’re really glad you had a great experience at our Canterbury store. Luke will be thrilled to hear your kind words as well.
Thanks again for the recommendation, and we hope to see you back soon 😊
Cowling & Wilcox
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