Do not use the Photo-ME UK booths, if you require a photo ID for a UK driving licence. You cannot use the giving unique photo code for downloading your photo into the DVLA application page. Photo-Me... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I need a digital imagine for a visa entry application for Zanzibar so paid £10 expecting I can get the digital download onto my laptop only to find you claim you don't keep these. Very very shocked an... Se mer
Absolute con! I needed a passport style digital photo to apply for a local government bus pass and you can't even download your own photo. The booth suggests that the passport photo can be used for... Se mer
-5. Tried 3 booths costing £30 and photos not accepted by passport office. Colour too white in WH Smith’s Orpington. Too orange in The Mall upper level Maidstone and Sainsbury’s at Locksbottom but non... Se mer
Företagsinformation
Skrivet av företaget
Photo-Me has been the market leader in photographic ID for over half a century. The iconic brand known to the British public for its unique visual identity has become synonymous with self-service photo booths. Photo-Me booths provide HMPO-verified photographic ID and seasonal fun photos to over 8 million customers a year. A network of more than 3,700 photo booths across the UK receive ongoing maintenance by our expert team of engineers.
Kontaktuppgifter
Blenheim Road, KT19 9AP, Epsom, Storbritannien
- 0800 035 6600
- callcentre@Me-Group.com
- www.photo-me.co.uk
1,4
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1 tn omdömen
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I had similar issues about getting…
I had similar issues about getting digital copy & the size of the photo for visa - however after contacting them they did provide a work around solution which was fine for me.
22 februari 2024
Omdöme utan inbjudan
Svar från Photo-Me UK
Thanks for your feedback Andy.
Absolute waste of money.
Absolute waste of money.
No where to download digital photos.
Their number (0800 035 6600) does not work properly.
Chat function on website does not work.
Does not respond to emails.
Wasted money.
Missed my deadline for application so lost fees.
Edit:
They haven't responded to my refund request (yet they have time to respond to me on here, their brand is more important than me, clearly) so I will need to complete a chargeback with my card issuer.
The 'guidance' to download it from the HMPO website is useless. The image is a thumbnail, it's small, low quality, low resolution.
Use an alternative photo booth.
4 mars 2024
Omdöme utan inbjudan
Svar från Photo-Me UK
Hi Paul
Thank you for your feedback. We pride ourselves on fast, efficient customer service, so I am sorry to hear that you have had a negative experience.
I can see that a reply from our customer service team was sent to your email within 3 minutes.
As the team confirmed in their reply. You access your digital image on the gov.uk website. You can also save the digital image to your computer/device from here.
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
the photo code wasnt enough digits for…
the photo code wasnt enough digits for an irish passport
29 februari 2024
Omdöme utan inbjudan
Svar från Photo-Me UK
Hi Steve
The Irish and UK passport photos are two different options on screen as their code format is different. We would need to know if you have selected UK or Irish ID photos when using the booth.
Please get in contact with our customer service team at https://help.megroup.uk/
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
Wasted £10.
Wasted £10.
You would think in this day and age you would be able to download a photo from their website, but no you can't.
You can only access the digital image from their partners.
Do not waste your money, no good for council websites requiring a photo for a bus pass.
29 februari 2024
Omdöme utan inbjudan
Svar från Photo-Me UK
Hi Graham
We are very sorry to hear that you have had a negative experience with our product, however, this information is provided on screen in the booth when the digital option is selected.
This is a secure service so that no one can access your digital image except you (the customer) using your digital code on the gov.uk website.
From here, you can save the image to your computer or device.
Please get in contact with our customer service team for further assistance at https://help.megroup.uk/
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
Misleading
No digital copy.
I’m very sure it does not say “UK” passport photo. I need a digital copy so I can use it for some other documents for the same size. I got a printed photo of 4, no options for digital copy. Yes there’s a code and I can retrieve it on gov.uk, but it is 18k and not clear at all.
I chatted with customer service, got the reply said they took off the service.
Do NOT use this one. For the same price of £10, Tesco ones let you enter your email address and send you a clear copy.
—————-
Edit:
If you apply for U.K. ones this was okay, it does provide an initial check when taking the photo.
26 februari 2024
Omdöme utan inbjudan
Svar från Photo-Me UK
Hi Chi
Thank you for your feedback.
Our UK photo booths only offer photos suitable for UK ID purposes.
This information is provided on screen when you select UK passport photos.
We also offer visa photos for the US and India.
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
No use for visas
these might work if you want a UK passport but for a visa the digital photo if you try to download what you get is less than 20kb so totally useless - don't waste your money..
7 februari 2024
Omdöme utan inbjudan
Svar från Photo-Me UK
Hi Francis
Our booths do not offer or advertise digital Visa photos.
We only offer digital UK passport photos. These photos are accessed from the gov.uk websites online passport application.
This information is provided for customers on screen in the booths.
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
The printed photos were ok, but no digital copy!
The printed photos were ok, but I was unable to download the digital version from anywhere. Photo-Me doesn't not provide a download service for digital copy of the picture I paid for, which is unacceptable. Passport photos are needed for more than just passports, and photo-me doesn't seem to recognize this. I had to pay for another booth service effectively, and wasted money with photo-me.
28 januari 2024
Omdöme utan inbjudan
I took passport photos
I took passport photos - the right ones but when I went to download, it took me to id-pass website where the Unique Code was not accepted despite putting the correct digits!! No support out of hours, bad service and I needed to do the application urgently!!! Will be requesting for my refund and go to other places
23 februari 2024
Omdöme utan inbjudan
Lucy was great it was me all along
Lucy was great it was me all along
Eyesight you see getting old 😆
Had a nice chat 👍
23 februari 2024
Omdöme utan inbjudan
Svar från Photo-Me UK
Thanks for the feedback Martin.
Booth quality problems but…
Although quality problems with the Photo Booth & unclear upload options for digital photo, the online Chat Help Team was very responsive, helpful and (hopefully) effective.
21 februari 2024
Omdöme utan inbjudan
Svar från Photo-Me UK
Thanks, Hamster!
Great customer service, thanks!
Great customer service through their email address, very prompt reply and easy to follow instructions were given so I could obtain the digital copy of my ID photo, which wasn't sent to my email for some reason when taken at a PhotoMe booth. All that was needed was to start a passport renewal application, and when prompted to type in your unique digital photo code, you do that and then clicj kn the image to download it. Then you are free to cancel the application. Many thanks!
21 februari 2024
Omdöme utan inbjudan
Svar från Photo-Me UK
Thanks for your rating and feedback Harmony!
Excellent service fast and reliable
Excellent service fast and reliable
My passport photo accepted first attempt
Definitely will use this service again
14 februari 2024
Omdöme utan inbjudan
Svar från Photo-Me UK
Thank you for your feedback, Jack.
Very poor quality of washing.Waste of time and money.
The washing machine did not clean my whites. Very poor quality of washing. I will not use it again. I have paid 5.5 pounds for nothing. Please avoid it.
18 februari 2024
Omdöme utan inbjudan
Svar från Photo-Me UK
Dear Customer
Thank you for your feedback.
We want all our customers to have the best experience with our products so I am sorry that this was not the case for you.
Please get in contact with our customer service team through our online help page https://help.megroup.uk/
Alternatively, you can email us at callcentre@me-group.com and a member of the team will get back to you as soon as possible. We would really appreciate the chance to put this right.
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
It was my mistake ..I choose the wrong…
It was my mistake ..I choose the wrong option.The photo was for an Irish Passport and not a British....and as they are not interchangeable the code will not work. However, I explained my predicament to a lady Lucy on live chat and a refund will, I am assured, be on its way in due course. In the meantime, I shall now start the procedure again, and as they say in engineering terminology I shall RTFM !
15 februari 2024
Omdöme utan inbjudan
Svar från Photo-Me UK
Thank you for your feedback, Denis.
Problem Resolved.
Thank you for your help; the website resolved our difficulty. If I may, in the interests of creating a good first impression, I would strongly advise you to get the website proof-read for typographical errors, grammar, and superfluous capitalisation: I was not inspired with confidence, so the quality of information provided was a pleasant surprise. Thanks and best wishes.
15 februari 2024
Omdöme utan inbjudan
Svar från Photo-Me UK
Hi Tracy
Thank you for your feedback.
We are always looking for ways to improve our service and we will take your comments on board.
Digital photos for passport do not pass…
Digital photos for passport do not pass UK passport photo requirements - the file is too small.
This company is a scam and not fit for the purpose it is set up for.
Do not get your passport photos done in these booths - UK passport office will not accept them
13 februari 2024
Omdöme utan inbjudan
Svar från Photo-Me UK
Hi Adam
Thank you for your feedback.
We are very sorry to hear that you have had a negative experience with our product, however, I disagree that you have been scammed.
When applying for a UK passport online, The photos are accessible on the Gov.uk website using your unique digital ID code printed on your photo printout.
This is a secure online service set up by the passport office so that no one else can assess your image. This information is clearly provided on screen in the booth when you select the digital UK passport option. Customers are asked to agree to this by selecting (OKAY) in order to make payment and take the photo.
Your photo printout also provides a link to the gov.uk passport application website for you to access your image.
Some booths offer customers the option to email a copy of the image, however, this photo is not usable for a UK passport and this option is currently being removed from the booths.
With an average of 14000 customers a day applying for a UK passport using the digital code, I can assure you our photos are fit for purpose.
For any queries you have, please reach out to our customer service team who will be happy to help https://help.megroup.uk/
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
my issue was dealt with quickly and the…
my issue was dealt with quickly and the refund was returned very quickly
3 februari 2024
Omdöme utan inbjudan
Svar från Photo-Me UK
Thank you for your rating and feedback, William.
Very quick response to refund request.
27 januari 2024
Omdöme utan inbjudan
Svar från Photo-Me UK
Thank you Valerie.
The first letter of the code was lower case and fooled me.
The first letter of the code was lower case and I never caught on as all the other letters were upper case. Explained to me. Sorted.
1 februari 2024
Omdöme utan inbjudan
Svar från Photo-Me UK
Thanks John.
1) seems quite expensive 2) didn't…
1) seems quite expensive 2) didn't recognise my email address so couldn't get digiital photos. however 3) contacted customer service who suggested a way to obtain a digital copy
30 januari 2024
Omdöme utan inbjudan
Svar från Photo-Me UK
Thank you for your feedback, Richard.
I'm glad to hear our customer service team were able to assist you.
I'm sorry to hear you are unhappy with the cost of our product but I'm afraid this decision was made based on annual inflation over the last 10 years and is necessary for us to continue offering this service.
We hope this doesn't deter you from using our machines in the future.
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
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