PayByPhone Omdömen 

Overall good but unnecessary SMS fees.

I don't see why we are charged additional SMS reminder. It's something that can be easily added into the app with push notifications. Otherwise an option would be great where we can opt out of the SMS.

St Peters retail park Mansfield.
App not working, no Wi-Fi signal so what’s the point in having it. Several attempts at machine kept cancelling payment then after 4th try said out of order. Tried ringing- no answer. Next machine the 1 button not working. Finally after queuing managed to pay. Many disgruntled customers. Had problems elsewhere. App not fit for purpose. Need to get your act together

This is a joke. I get 2 fines because of the app. Rubbish

Hi,
I mistakenly entered a saved plate for parking yesterday instead of the vehicle I was in.

The location was Cardiff central train station (801561)
The registration I entered was WF69KFO but the vehicle I actually parked was a red Tiguan, registration CV12HBC.

The online forms don't have a suitable option for dealing with this and they do not provide an email address for customer support. Making an error like this is stressful enough without the parking company seeming intentionally difficult to deal with.

I would appreciate it if a member of the team could email me to assist with this

the most attrocious app.
I was ask to update the app
the all my receipt were deleted
all my old cars I have deleted came back and my actual car is missing.
It is impossible to prove anything I have paid as they did verified my card was active (that was fine) but never clam the payment.

UPDATE:
I sent email your service 10 email then radio silent.
I gave you my reg plate, and PCN I got nicely served because of your failed platform.
All I wanted is accountability from your service.
Last email from me:
9th dec 2025 at 15.27 UK time.
attached doc: bank evidence.
Your platform has deleted my vehicle and my proof of successful payment, why? Because you have noticed a glitch and you do not want to be responsible for your error.
You ask me to provide information here, where?

Tried using the app and verifying phone number, would not work. Eventually paid as guest and got charged a convenience fee. Disgusting that we had no other choice to pay. Shame on all councils forcing people to use these app based parking companies.

Utter trash. Machines at Cockfosters station both dead. I tried two web browsers on my phone; in both cases the site just stuck on a square symbol consisting of 9 smaller squares, where I couldn't do a damned thing. Trying to pay by phone is slow, confusing and totally irritating. Of course it's all "automated" and you never actually speak to a human being. It seems designed to take as much of your time as possible, and after trying 3 times to negotiate entering my reg number I gave up in disgust. We eventually managed to open the web site on my wife's phone, but even when you try to pay, the web site shows messages like "connection failed" and you're never quite sure whether or not you've actually managed to pay. I'm quite sure that they will be much, much quicker to fine you if the unreliable process fails. London Transport should be ashamed of themselves for using this bunch of exploitative chancers and should dump them at the first opportunity. And no, I'm not installing your app. I don't know what kind of personal data it's collecting.

Appnever works, so I got a penalty even though I paid once it started working!

Nul, ça ne marche pas bien, je reçois plein d’amendes de stationnement alors que j’avais cru faire les paiement via l’appli !!!!

Says poor internet connection (4 bars on 5G!!) worked when go to wifi. Useless. Requested extend 1 hour…so app gave me an Extra MINUTE, charged my card 95p despite telling me it free to extend, then told me my bank declined card…tried 2 other cards..all “declined”-phoned bank they say first payment actually did go through, 2nd two they hadn’t even sent a request. Loaded AMEX as sure says accepted…no it’s not…so had to leave meeting go to car to move it…as of course the “poor internet connection” means I can’t get parking. Utter rubbish-put your app right or closed down you useless bunch.
I’ve made complaint to RBKC that they should investigate and change PBP as it’s so shoddy

I would give it zero stars if possible as the app just doesn't work anywhere in the South Hams in Devon that I have found. When I have 5 bars of 5g reception (Dartmouth) it tells me the connection is not good enough and I need to contact my network provider (which is EE). So I then have to walk to the shops (which in Totnes is some distance), find someone who will give me change, walk back again, pay with coins and return to the shops hoping I haven't been fined in the meantime. My phone is up to the required spec and I have deleted the app many times and reinstalled it. Nothing changes.
It makes visiting the shops a miserable experience and if possible I try to find a car park without PaybyPhone.

I think Pay by Phone have overlooked the fact that I mentioned that everywhere I have visited in the South Hams is affected by this. Which means, in my experience, it doesn't work anywhere.

Constantly having issues with Pay by Phone App. Keeps telling me it’s a poor internet connection ? but all other Apps on the phone work fine. Very seldom have any issues with Ringo but dread having to use Pay by Phone

I have been waiting for over an hour for a verification code, the app is a complete waste of time.

I have never seen such a preponderance of bad reviews for one company! The new user interface (2025) is way too busy and not user friendly. I want to quickly pay for parking and get on with my life whether I'm going to a restaurant, a hardware store or a bakery. It stupidly asks me which license plate I want to use when I only have one on file. It stupidly asks me which credit card I want to use when I only have one on file. And then it wants to try to sell me something at the end. It should be no more than three simple screens and you're done.

From the company response I received I don't think they're listening. They're seemingly tone-deaf. None of those other things apply. It is only the interface.

Actually, one page should work (If I only have one car and one credit card on file). Screen pops up and gives me my parking area number, based on GPS or I type it in. Same screen asks for how many minutes I want to park. If I put in minutes I obviously want to pay. Shouldn't ask if I want to pay! Of course I want to pay! Voila, one screen.

Paybyphone not working AGAIN and nowhere else to park. Last time it happened I parked anyway, left a note on my dashboard and got a fine. Cheers!
I'm a pensioner with not enough capacity on my phone for more apps. I had been using mobile data via internet to pay for parking but this no longer works - wherever I stand - and don't get me started on phoning which requires me to enter all my details all over again. Aaaaargh!

everything was fine until they updated the app now it hadly ever works keeps coming up withPOOR INTERNET CONNECTION is the favorite item that comes up and stops the app / next is WHAT TYPE OF VEHICLE but it wont let you add one then stops the app. Total waste of time to use it now.

l'application (ancienne version) fonctionnait très bien maintenant impossible de mettre à jour ma CB, j'ai contacté la hotline sans succès.
J'ai supprimer l'appli pour prendre Flowbird

Am liebsten gar kein Stern
Richtiger Müll und man wird die App nie wieder los
Habe meinen Anwalt eingeschaltet!

Nightmare! No cash option! As part of the registration process they want you to sign up for for a month!!!?. To set up an account where they want you to type in your email address and PASSWORD…….. are you crazy! I just want to bloody park my car once! Scammers avoid at all cost complain to every organisation that employs them.

Ps: I used the QR code on the machine at Highgrove pool, Eastcote, Middx. There is no cash option, registration is lengthy and skimming personal details highlighted above. You need to sort these machines out it’s your responsible Pay By Phone, otherwise I suggest you get out of the business and let others do a better less intrusive job of allowing people to park their car without wasting half a day and being scammed in the process.! Avoid and complain!

You take money for days when it's free parking , then your customer support lies about the free parking when I have photos . You should never have processed the payment. See you in the small claims , this is a bout principle not money