Used the paybyphone app to pay for my parking in Corbridge Northumberland. Registered my car details and how long I was parking for. When I came to pay for the parking and entered my bank details it... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I’ve been using this app for several years at a train station parking lot in a suburb of Boston. I got notices for three parking violations with a 1.00 fine this year from the MBTA despite reme... Se mer
Företaget har svarat
If you're parking in Liverpool Do Not Use This App! It will restrict your parking making you have to pay multiple times through the day at different locations stating "traffic restrictions". Two diffe... Se mer
Företaget har svarat
St Peters retail park Mansfield. App not working, no Wi-Fi signal so what’s the point in having it. Several attempts at machine kept cancelling payment then after 4th try said out of order. Tried ri... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Welcome to PayByPhone, the innovative leader in cashless parking solutions. With our user-friendly app, website, and telephone service, we're revolutionising the way you park. What We Offer: PayByPhone is all about simplifying your parking experience. Our services allow you to pay for parking with just a few taps on your smartphone or a quick call. Whether you're in a rush for a meeting or enjoying a day out, we've got your parking needs covered. We've designed our platform with you in mind. Easy navigation, quick payment processing, and a seamless interface make parking less of a hassle and more of a breeze. Our Commitment: We're dedicated to providing a reliable and convenient service. Our focus is to ensure your parking experience is as stress-free as possible. Please Note: While we're here to assist with your cashless parking needs, there are a few things we don't handle: - We don't own parking machines or car parks. - We don't set parking prices. - We don't deal with parking enforcement. Use the Real PayByPhone: For safe parking, download our app or visit www.paybyphone.co.uk. Be careful with fake sites – we can't help with problems from them. Thank you for choosing PayByPhone. We're excited to make your parking experience better!
Kontaktuppgifter
Bishops Court, 17a The Broadway, AL9 5HZ, HATFIELD, Storbritannien
- www.paybyphone.co.uk
1,1
Mycket dålig
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Was stung by parking charges on 24th…
Was stung by parking charges on 24th February. Parked at a site at 4am to go to work paid for all day parking £10.40 to be told it expired in 30mins so had to pay another £7.40 to extend for the actual full day. Used chat bot which passed me to email and still had no response on getting a refund for the first charge.
24 januari 2026
Omdöme utan inbjudan
Svar från PayByPhone
Hello Sam, This sounds like you used a station car park, where operators typically charge their 'day' as starting and ending in the small hours, in line with early morning trains home. It sounds like you have paid the correct price for the 'day', having parked so early, and simply need to pay for two days at this time, unfortunately. I am sorry for the delayed email response. We'll get back to you as soon as possible.
PayByPhone Team
30 mins free? That'll be £2 please!
Ealing council have recently introduced "You must now register even if parking free for 30 mins" outside our local shops.
But PayByPhone App only allows you to select 1 hour and charges ~£2 ......... There is no minutes option!
Went through chat bot and emailed them (ref: 1307445) - nearly a week now - no response.
Sounds like PayByPhone have found a loophole to charge ~£2 for something that should be free!
I know people who have paid in fear of getting a ticket even though they're popping into the shop for a couple of minutes.
May be an honest mistake by PayByPhone, but not having an online resolution for this - and the bot not being aware of this scenario - I'm not convinced it's not intentional!
Not responding to emails about it ...... I'll let you make your own mind up!
24 januari 2026
Omdöme utan inbjudan
Svar från PayByPhone
Hello Kippy, We are sorry for the delayed responses. We aim to always reply and regret times where we are behind. We have seen a glitch and have confirmed the fix to you.
PayByPhone Team
Unreliable app
I use this app regularly. I've learnt that the app often needs clearing of cache on Android phones to work properly. Otherwise you get stuck on the start up screen and doesn't progress. I assume many people fail to know this and to not pay on time because of this poor app. Has been like this on multiple phones over the years and there is very little incentive to fix something that earns the council more money in fines.
26 januari 2026
Omdöme utan inbjudan
Svar från PayByPhone
Please provide your details via our private request so we can receive screenshots/videos to look into what you see.
PayByPhone Team
Terrible terrible crappy app
Terrible terrible crappy app. Tried to use it in London. What a farce. It took me about 15mins to get it to work. Absolute nightmare. They deserve to lose the business of London boroughs where one is forced to attempt to use it or risk a ticket/clamp. Shockingly bad.
24 januari 2026
Omdöme utan inbjudan
Svar från PayByPhone
We are sorry to see your comments, Julia. You can also try mobile website, telephone call or text.
PayByPhone Team
Extremely poor service
Extremely poor service. Tried to use the mobile app to park in an area with good network coverage and the app couldn't connect to the payment service, presumably because the payment service was down.
Recently, PaybyPhone has changed the mobile app and now it doesn't remember the payment page when the bank asks for verification and starts the pay for parking process all over again.
Extremely frustrating!
21 januari 2026
Omdöme utan inbjudan
Svar från PayByPhone
We are sorry to read your comments, Richard. If you could provide your details via our private request, we would like to find out more about both things so we can look into them.
Update: We have sent you an email. Please look out for this. Thanks for your assistance.
PayByPhone Team
what an absolute joke of an app
what an absolute joke of an app, you put a new car on the app for parking for when using anpr in a london underground station car park ...why else would i put the car's number plate in so that i can go on the app and pay and waste more time .
No you have to opt in to anpr ffs ended up with two fines because of this and just no joy with the appeal , robbing ****s the lot of them
26 november 2025
Omdöme utan inbjudan
Svar från PayByPhone
Hello Mr Smith, We are sorry to learn you received fines. Motorists typically place number plates on their account so they are stored for selection at any location where they have to add a location number, select a vehicle and choose a duration to park. You'll need to give confirmation for an automated charge and that's why you need to opt in.
PayByPhone Team
Die App ist der letzte Schrott
Die App ist der letzte Schrott. Finde es auch unmöglich, dass der Betrag über Paypal vorab abgebucht wird, wenn man nochmal garnicht weiß, wie lange man effektiv parken wird. Wenn man den Parkvorgang früher stoppt, ist das Geld weg. Auch die halbstündige Zeitabstufung ist blöd. Die sollten sich mal ein Beispiel bei Easypark nehmen, minütliche Zeitbuchung und genaue und effektive Abrechnung nach dem Parkvorgang,
17 januari 2026
Omdöme utan inbjudan
Svar från PayByPhone
Hallo,
es tut uns leid, dass du Probleme hattest. Unser Team arbeitet intensiv daran, die Leistung zu verbessern und die gemeldeten Probleme zu beheben. Falls du uns weitere Details mitteilen möchtest, wende dich bitte hier an uns, damit wir der Sache nachgehen können: https://support.paybyphone.com/hc/en-001/p/chat
Mit freundlichen Grüßen
Daylight robbery
Daylight robbery, wanted to park for 15 minutes but charges by the hour (Nearly £5) They Charge using emission figures instead of a fixed rate. Unbelievable!
15 januari 2026
Omdöme utan inbjudan
Svar från PayByPhone
Rates are set by parking operators, which sounds like the council in this case, Terry. PayByPhone charges what we're told to charge and passes the money to the parking operator. This is not a review of PayByPhone.
PayByPhone Team
Absolute ripoff
Absolute ripoff. Convenience charge and SMS charge. Laughable.
12 januari 2026
Omdöme utan inbjudan
Svar från PayByPhone
Hi Ryan,
Thank you for taking the time to share your feedback. We’re sorry to hear that you feel the convenience fee and SMS charge are disappointing — we understand how frustrating additional costs can be, especially when you’re just trying to pay for parking quickly.
To clarify, convenience fees are set by the parking operator, not by PayByPhone. These fees allow us to provide digital payment services in their car parks, and we simply display them transparently in the app.
Regarding SMS charges, these are optional and come from mobile network providers, not PayByPhone. If you’d prefer to avoid them, you can switch to free push notifications directly in the app settings.
We truly appreciate your feedback — it helps us continue improving the experience for all drivers. If you have any further questions or need help adjusting your notification settings, our support team is always here to help:
👉 https://support.paybyphone.com/hc/en-001/p/chat
Kind regards,
à chaque fois qu'on stationne, c'est 50 centimes !
Maintenant, c'est 50 centimes à chaque fois qu'on se gare! Si le stationnement coûte 1,50 €, on paiera 2 € car ils rajoutent 50 centimes systématiquement !
Sachant que l'automobiliste est déjà bien ponctionné, il ne manquait plus que cela !
9 januari 2026
Omdöme utan inbjudan
Svar från PayByPhone
Bonjour,
Merci d’avoir pris le temps de partager votre ressenti. Nous comprenons tout à fait votre frustration face aux 50 centimes ajoutés à chaque stationnement. Pour des tarifs de courte durée, cela peut effectivement paraître significatif, et votre réaction est parfaitement légitime.
Il est important de préciser que ces frais ne sont pas fixés par PayByPhone. Ils sont déterminés par le parking operator / la collectivité locale responsable de la zone de stationnement. PayByPhone ne fait qu’afficher les tarifs appliqués par l’opérateur, de manière transparente dans l’app.
Nous savons que les automobilistes sont déjà soumis à de nombreux coûts, et nous comprenons votre agacement. Votre retour est précieux : il nous permet de continuer à travailler avec les opérateurs afin d’améliorer la clarté des informations et l’expérience utilisateur.
Si vous souhaitez vérifier les tarifs exacts d’une zone ou signaler un problème, notre équipe d’assistance est disponible ici :
👉 https://support.paybyphone.com/hc/en-001/p/chat
Merci encore d’avoir pris le temps de nous écrire — votre avis nous aide à améliorer le service pour tous. 💚🚗
À fuir
Pour 3 h de stationnement à 6 euro de l heure ils m ont facturé 4h.... Ben voyons c était dans Paris je pense que rien ne vaut payer soit même à horodateur
Je des installe cet appli
À fuir
Ai tenté d envoyer un mail mais vu les, autres commentaires ça sert à rien
23 december 2025
Omdöme utan inbjudan
Svar från PayByPhone
Bonjour Flo,
Merci d’avoir pris le temps de partager votre expérience, et nous sommes vraiment désolés d’apprendre ce qui s’est passé. Nous comprenons parfaitement votre frustration : être facturé pour 4 heures alors que vous aviez prévu 3 heures, surtout à un tarif élevé à Paris, peut être très décevant et donner l’impression que l’application n’est pas fiable.
Veuillez noter que PayByPhone n’ajoute pas automatiquement du temps supplémentaire. La durée facturée correspond toujours à celle qui a été sélectionnée et validée au moment de la transaction. Dans Paris, certains paliers horaires sont définis directement par la municipalité, ce qui peut expliquer qu’un palier supérieur ait été appliqué si la zone ou la durée sélectionnée l’exigeait — nous sommes toutefois sincèrement désolés si cela vous a surpris.
Concernant votre tentative de contact par email, nous regrettons que vous n’ayez pas obtenu de réponse — cela ne reflète pas le niveau de service que nous voulons offrir. Nous vous invitons à contacter directement notre équipe via le lien ci‑dessous, où un conseiller pourra examiner précisément votre transaction :
👉 https://support.paybyphone.com/hc/en-001/p/chat
Nous pourrons ainsi vérifier la zone, la durée réellement enregistrée, et vous orienter si une démarche auprès de la Ville de Paris est nécessaire.
Votre retour est précieux : il nous permet de continuer à améliorer la transparence et l’expérience utilisateur. Nous espérons avoir l’occasion de regagner votre confiance.
💚🚗
Très mauvais
Très mauvais. En panne à Vincennes ce jour et agents d’exploitations de la ville qui s’en doutent pour rester poli….
23 december 2025
Omdöme utan inbjudan
I'm disabled and the app doesn't work anymore!
Unbelievable LACK OF SERVICE - locked out of account ( says suspended) with no means of knowing WHY? The chatbot is USELESS - goes around in circles then finally says someone will email me instantly from customer service but only once you have inputed your entire life story - then NO EMAIL ARRIVES... I have a disabled permit as I can't walk easily but in certain boroughs (ie Chelsea) unless I find a designated disabled bay I have to pay to park on the street, SO how can I pay anywhere if the app won't let me into my account and I can't even delete it, as you have to be in your account to do that!! OMGOODNESS please can someone sort this nonsense out. WE need a real person on the end of a phone line - not useless AI - I have deleted app / reinstalled and still I'm logged out.
19 december 2025
Omdöme utan inbjudan
Svar från PayByPhone
Hello Caroline, Our bot passes you to staff if you ask, which appears to be the case. I am sorry that we appear to have been delayed in replying to you after you have agreed to be passed to staff and filled in your details. In this case, please provide email address or ticket number emailed to you within our private request. One can buy parking as a guest (not signed in) in the event they have problems with their account.
UPDATE: Thanks for providing details. Sincere apologies for the delay. We personally replied but are sorry to see you did not see this email. We have replied again and hope this helps.
PayByPhone Team
This company is so poor
UPDATE - I have tried your suggestion already but your 'bot' simply doesn't work and is not fit for purpose. As other have said, you suggest to reach out via 'private request' but haven't provided a link anywhere/have not emailed me so how can we contact you directly? This company doesn't care and is simply just making out they are bothered when they are not.
This company is so poor. I have provided evidence to this company that their mobile app is double charging and despite numerous attempts in chasing them, it has taken them 3 weeks to finally come back and confirm that they don't provide refunds!. They advertise online that complaints need to be raised via their 'bot' and will be responded to in 2 days however it is impossible to raise a complaint via their 'bot' and you end up going round in circles. Complaints raised through email support fall on deaf ears (how convenient). They are far too slow at responding to emails, don't read what you are saying and clearly are not bothered about committing fraud.
19 december 2025
Omdöme utan inbjudan
Svar från PayByPhone
Hello Ryan, Please just ask to be passed to staff, agree, fill in your details, ask that your request is handled as a complaint. We'll look it at as soon as possible. Alternatively, feel free to provide your details via our private request.
UPDATE: Sincere apologies for the poor service and delayed reply on this occasion. We absolutely care, set up rates as directed by parking operators, see no extra charge and have replied to help you gain reimbursement, if the parking operator wishes to provide it.
PayByPhone Team
Leeds NHS car park - awful company
Leeds NHS car park. Machines failed to accept any credit cards THIS IS BY DESIGN - fining people makes more money than car park fees. Website is 20Mb of junk to cause mobile problems. Numerous hurdles to prevent paying. Terrible company.
19 november 2025
Omdöme utan inbjudan
Svar från PayByPhone
This is not a review of PayByPhone. PayByPhone operates no machines and has no dealings in parking enforcement.
PayByPhone Team
Scammers
Parked in Rose street Inverness and all off the machines were out of order so was forced to use the app. Only wanted 30 mins which was 50p but the app charges you £1.10, 50p for the actual parking then another 40p admin then another 20p for sms updates! Total con, if you can’t maintain your machines and provide working equipment so that your customers can pay fairly for the services you offer then you shouldn’t be in business! Scam artists!!
14 december 2025
Omdöme utan inbjudan
Svar från PayByPhone
We are sorry to read your comments, Greg. You can opt out of SMS messages within your Account > Settings > Parking notifications. PayByPhone does not operate any pay machines.
PayByPhone Team
Charged double
I input 1 hour on the app. The app stated i would have longer for the same price. I was charged double.
I explained this to the agent. The agent replied I'd requested over 2 hours.
I explained again I had input only 1 hour. The agent said I had input more.
I stated again I had requested / input only 1 hour. I was charged £3.40. Via the machine it would have been £1.70.
Pay by phone cannot be trusted. DON'T USE IT.
Update 15 Dec: Pay by Phone have replied to my review saying they have sent me a private message for further details to look into it again...
- they had 3 opportunities to look into it, why would I explain the issue a 4th time?
10 december 2025
Omdöme utan inbjudan
Svar från PayByPhone
Please provide your details via our private request so we can look into this again, Sam.
Update: We needed to ask for your details so we knew who you were - we weren't asking you to explain again. Thanks for providing details. We have found the query and see we charged as always, i.e. as dictated by the parking operator. However, we failed to give a full explanation to you. We have now sent a message to explain the charges and you are welcome to query the discrepancy with the parking operator.
PayByPhone Team
Beyond 1 star
Beyond 1 star, absolute rubbish. Enter the car park code - not found. Enter the location on the map - found but wont take you to the pay section. All this only if you are lucky enough to get a signal. RingGo is fantastic in comparison.
11 december 2025
Omdöme utan inbjudan
Svar från PayByPhone
We are sorry to see your review, Kirsty. Please double-check country settings and provide details via our private request if problems persist and we can look into it in more details with you.
PayByPhone Team
What on earth has happened to this App
What on earth has happened with this App!!! It used to be very straightforward. Now it's a nightmare no wi fi keep being asked to change password so basically its now unusable....I,m going to delete the app and go back to card/cash payments
19 november 2025
Omdöme utan inbjudan
Svar från PayByPhone
We are sorry to read you have experienced problems. Please respond to our private request so we can look at your account as not being able to stay signed in is not something we're familiar with being a problem.
PayByPhone Team
The experience just gets worse every…
The experience just gets worse every time I log into the web portal to download my receipts. Some recent update must have messed up my log in credentials, for a start. Once you've successfully jumped through that dog show hoop you find that you still have to click on each receipt, then click EXPORT. Except now receipts can no longer be exported to a downloads folder but instead you have to set up a destination like, for eg, Notes. Woof woof, good boy! Seems the company is deliberately adding friction to the process in order to promote its "business" solution (which presumably my employer needs to pay for). Just another parasitic subscription ploy for another awful UI, an expensive rentier model in an increasingly unforgiving world.
7 december 2025
Omdöme utan inbjudan
Svar från PayByPhone
Hello Ghigo, You can opt in for free email receipts within your Account > Settings > Parking notifications. This will negate any potential for trouble elsewhere, though you can also download receipts at https://www.paybyphone.co.uk/receipts and our support staff will be happy to help you via our online bot.
PayByPhone Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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