PayByPhone Omdömen 

Used the paybyphone app to pay for my parking in Corbridge Northumberland. Registered my car details and how long I was parking for. When I came to pay for the parking and entered my bank details it came up error and could not procees my parking payment. I went to a machine and paid £2 cash for my parking. I then got an email from paybyphone to say that I have been charged £2.10 for my parking.
Would like a refund please!!!

Bower street Leeds city centre PayByPhone
DO NOT PARK THERE!!! parked our car there came back a few hours later to WINDOWS smashed by someone. NOT SAFE

Scammers, I got twice double charges and they do not reply at my emails!

I’ve been using this app for several years at a train station parking lot in a suburb of Boston.

I got notices for three parking violations with a 1.00 fine this year from the MBTA despite remembering using the app successfully in all three cases.

Tracking down my transactions, I found no history of these on their app and no emails. There were also no error messages on their app and app either.

I decided to never use their app again and park at another station without having to pay for parking.

Absolute nightmare of a website - Delete your Account immediately. They took money from me before asking me the dates I wanted to park for. And I have wasted hours of my valuable time, and have still not got my money back - nor was I able to delete my account. Also they hold your credit card data without authorisation. A bunch of crooks.

Always fails and let's you down. Would not take payment from my phone and app, not my wife's.

Had to go to the laptop and visit the website.

Now one to help, no one to complain and speak to for help.

Parker a virtual assistant, really!

I usually like to pay by cash for a 1 hour charge of 50p. However the machine was out of order for both cash and card payments so I had to use the app which cost me 90p!

My partner accidentally put in the wrong plate for her car she had 2 autistic kids with her trying to run in different directions aswell as being disabled herself because she couldnt just park and pay at a machine!! Also, Its poor that your app cant even recognise if a registration plate is wrong. Now I get if the specific plate thats been put in is actually attached to a car but what about when the plate dosent even exist? No warning message to say this plate dosent exist just, hear you go pay the fee, what makes it even worse is where the car was parked the price was emissions based! How can you know how much a car emits if there is no car thats even existent on that specific plate?! All just a money making scam!! Sort it out!

First time using this particular parking app and its terrible! I inputted 2 hours and luckily I immediately checked as it only gave me 1! Then later, when I wanted to extend, I put in 1 hour and I got 2. And also had to manually input the location. Not easy to install or use. Much worse than Ringo app. Come on Durham Council, get rid!

Tarifs de prolongation aléatoires et hors de prix ... l'application a vraiment besoin d'amélioration : le tarif horaire bouge à chaque instant....et bien sûr vers le " plus cher"...

Parked in Manchester. Tariff board clearly states parking for 24 hours was £8.50. The amount I was charged was £14.50 which is a 70% increase. You cannot contact their support only a bot. When the bot gives you support phone numbers they don't connect. This company are absolute scam artists. Our only route now is to claim a chargeback against our credit card.

Money grabbers. We parked at Stanmore train station, you get the option to pay for 1 day. We arrived about 3pm so you'd expect to have parking until 3pm the next day... No. They reset 1 day at 4.29am so then you have to pay for another day, absolutely scum move. In other words you could arrive at the station at 4.28am and pay £12 for 1 minute then have to pay again. So basically we only parked there for less than 1 day and had to pay for 2 days. Considering this isn't even a staffed car park, what are you actually paying for?

L’application m’a fait payer des frais alors que le stationnement est gratuit en tant que résident dans ma ville en août. La plate-forme n’a pas détecté et m’a demandé de règle les frais pour valider mon stationnement. C’est inadmissible que la plate-forme ne soit pas à jour ! Le chatbot repond n’importe quoi lorsqu’on lui demande de l’aide et nous fait perdre un temps fou. Cette application est à bannir, je vais d’ailleurs en changer dès aujourd’hui !

Handy but too expensive.
£2.60 parking fee
40p SMS fee
20p service fee
So £2.60 now becomes £3.20!! I paid by card instead

None existent customer service and no ability to respond to customer complaints. The only thing this organisation can do is send repeated emails closing complaints even when there has been no effort on their part to resolve the complaint. An example of the very worst of AI chat boxes and Parking Apps

1-star is too high but sadly no way to give zero stars. Utterly useless application, website and support "bot" that just goes round in circles telling you the same thing. All because I just want to download a tax reciept, which seems impossible to do. No human to speak to, which is frankly immoral in my opinion. Why on earth you cannot download receipts from the mobile app (which you can sign into with Google etc) but then only download receipts from a browser (which only accepts mobile phone number log in) is beyond me. Clearly the company doesn't care about giving any sort of good user experience or customer support. Disgusting.

If I could give zero stars I would! Recently parked in Leicester where the paybyphone website/app was the only choice. The website is clunky and not user friendly at all! I filled out all the details then it asked me to login as I had an account from previously using them, at this point I had not received acknowledgment of the payment going through and no confirmation to say it had! I couldn’t remember my password so had to reset it and when I did, the parking session was not showing in my account and I still had no confirmation. So I pull all the information through again before leaving the car park. When I got to where I was going, I saw that two separate receipts had come through and the payment had been taken twice from my bank account however, because it was longer than 5 minutes after the session started I couldn’t cancel one. I contacted the support team via the online chat and was told I could be refunded the duplicate parking session, a couple of hours later I was advised this wasn’t the case as the parking sessions were “at different times” and therefore “separate parking sessions not duplicates”. The two sessions were created 5 mins apart, for the same car, in the same car, paying for 7 hours on each!!! Why would I need to park the same car in the same car park twice in the space of 5 mins?! And the 5 minute discrepancy was me trying to reset my password on their prehistoric website! When I’ve gone back to their customer service team to say that they are duplicates, I’ve had no response and it’s been 4 days now. Chased them up and the response I had was talking about parking fines being issued from the car park owner - not relevant to my query at all! Absolutely appalling service and they clearly have zero common sense. Even if they can’t refund, an acknowledgment of my email would be appreciated. I’ll be avoiding car parks that use them in future, in favour of competitor companies like RingGo who I’ve never had problems with!

So having used paybyphone to park at our local super market this is what we discovered. Buyer beware
For parking that would usually cost 1.50 and is fully recoverable on production of a receipt from the machine. The parking Machine accepts payment by card also with no add ons

ParkingEye - UK parking* £ 1.08
PayByPhone convenience fee* £ 0.32 where is the convenience?
SMS reminder fee* £ 0.21 not requested!
SMS confirmation fee* £ 0.21 not requested!
Subtotal £ 1.82
VAT 20% £ 0.37
Total £ 2.19

If using my Debit card I could have requested a receipt from the machine which would have had a barcode that would allow me to recover the full cost of the parking from the supermarket. I think I know what to do in future