OUTsurance Omdömen 

Worse insurance company in africa. Struggling 3 months jus't to get my car fixed and still nothing 😪

I have been with Outsurance for over 20 years now and have been very happy. I always receive my out bonus and the staff are friendly and professional.

I required a tow-truck to take my vehicle to the the Mechanic. I was a bit out of sorts not sure how the process would work. The phone was answered promptly and I had the pleasure of meeting Mmanapupi who was amazing she, was quick and to the point.
She Advised that 2Ocean's towing company were 2 minutes away.
I went downstairs and 2 Oceans were there waiting for me. Their service was quick and efficient. To support their outstanding service, they offered me a lift to the Garage in their vehicle.
What an amazing an amazing end to a bad morning

Outsurance where you always get somthing out hahahaha what a joke,I have been with Outsurance for more then 6 years,never missed a paymet,never had a claim.Now that I needed Outsurance they wern't there,stay far away from Outsurane.Wont recommend Outsurance to anyone,stay far away.Pathetic pathetic pathetic Outsurance,dont fall for Outsurance beautiful storys and promises,it's all BS

My name is Mr M Ngubeni. In October my Car had a mechanical problem (engine failure) and I called OUTsurance since the Car is insured with. The agent that is/was assisting me with the claim is Tshego Thekiso. The Agent told me to send all the correspondence to claimsout.co.za and I did just that. The car was taken to BMW for assessment in Kempton Park and the quote was send to OUTsurance, however at later stage it was taken to Martin Motor Sport in Johannesburg cause of higher quote at BMW. Martin Motor Sport made their assessment and were given a permission to fix the car. The vehicle was strip-off by Martin Motor Sport in October. OUTsurance made reversal or cancel for the vehicle to be fixed. This decision by OUTsurance for not fixing the Vehicle does not sit well with me since Martin Motor Sport has already strip-off. Its December now and no solution has been made to fix the vehicle. Now I’m told that I have to pay for myself, and I don’t understand the reason behind this cause I’m paying insurance every month even though its still this current situation. I tried all possible solutions to solve this problem with OUTsurance. Martin Motor sport has now request me to take the vehicle out of their premises since the OUTsurance changed their pre agreement with them. Now I’m stuck with OUTsurance that refused to honour their agreement.

All just a scam to get customers by telling them they will pay you out if they can’t beat your current insurance. Received a call they couldn’t beat my current insurance and you get absolutely nothing from them, don’t get caught by those calls.

Now they only paying the R500 and not the R1500 as the salesman promised without explaining the terms and conditions. Outsurance is a joke true

After heavy rains in August and September, I experienced a roof leak which caused a small portion of my ceiling in my study to collapse. I had an insurance policy with Outsurance at the time, and they sent Mr. JD Klue to assess the damage. Recently, I had installed a solar panel, and Mr. Klue used this as an opportunity to take a shortcut. He sent one of his workers to check the roof, and then informed me that the solar installers had broken a tile under the panels. I was extremely upset with the solar installer and immediately contacted them, insisting that they fix the roof. They removed the panels and showed me that there were no broken tiles, and we even took pictures as proof. Unfortunately, the solar installer still charged me R930 for call-out and labour fees. Mr. JD Klue did not even apologize after being made aware of the mistake. I chose to cancel my insurance policy with Outsurance because if they employ incompetent people like that, I cannot trust them to insure me properly.

I have been with Outsurance for +-7 years now with 2 incidents where people have driven into me, my policy went up by R400 last month after my last incident in April where a truck drove into my car and I am paying R1100 for a 2012 model car. when I asked why it had gone up I was told "Inflation" and I could call them in 6 months and they would review my policy. I AM DONE!! I was so disgusted in the unhelpful manner which the lady spoke to me basically saying "pay or keep quiet" with her tone of voice

I have been a client with OUTsurance for over 20 years. The manner in which they have dealt with my motor vehicle claims has been so diabolical. I have tried to rectify an error made on their side for a minor claim to my vehicle and to date after speaking a number of call centre persons - nothing has been resolved.
Shocking, shocking service. Cancelling my policy.

I am writing to express my strong dissatisfaction with Outsurance's handling of our recent accident claim for our company vehicle, a VW Golf. We wanted our trusted repairer, HJ Bosch and Sons MBR, who has SAMBRA approval, to repair the vehicle. However, Outsurance initially denied our request and forced us to sign an indemnity, placing the liability for future issues onto us. This left us feeling cornered and necessitated that we handle the entire repair process ourselves, negatively impacting our business operations.

Furthermore, when we requested a "cash in lieu" payout, Outsurance initially refused, stating: "Die navraag oor cash in lieu is korrek. Ons doen dit nie meer nie. Daar was te veel bedrog van kliente wat die geld vat en nie die kar laat reg maak nie. En dan later vin dons dit uit, of met ‘n volgende claim dan is dieselfde skade weer op die claim. Dus, betaal ons direk die panelbeater." (Translation: The inquiry about cash in lieu is correct. We no longer do this. There was too much fraud from clients who take the money and don't get the car repaired. And then later, we find out, or with a subsequent claim, the same damage is on the claim. So, we pay the panel beater directly.) However, Outsurance ultimately paid cash in lieu for our claim, which makes us question the validity of their initial refusal.

Additionally, we were asked to provide old documents from our previous insurance, which we assume was to check if the vehicle had been in an accident before. This requirement created additional delays and inconveniences, and we felt it was an invasion of our privacy.

Our vehicle was successfully repaired by HJ Bosch and Sons MBR, and the warranty remains intact. However, the claim process with Outsurance was needlessly burdensome and frustrating. The lack of customer choice and the forced indemnity left us feeling unheard and undervalued.

Due to this experience, we are seriously considering changing insurance providers. We urge Outsurance to reevaluate its practices and prioritize customer choice and satisfaction.

cancelled all my policies because
1- was covered incorrectly for both policies (the consultant advised me incorrectly and outsurance confirmed this)
2- when i submitted a claim was not covered
3- when i asked for a refund, was told i "enjoyed" cover of other things as if that makes it worth while knowing and paying for something that i was not covered for anything i actually asked for.

Outsurance is blaming me and harassing me with an accident which I wasn't even involved in, keep phoning me and when I eventually answered to tell them off she asked my email address to send through the 'payment plan' of said accident which I already told her I wasn't even involved in. I was nowhere near the area on that date and couldn't have been in an accident as my car was at the mechanic shop anyway. The harassment sms and emails don't even have the same claim/ ref number. If this is the new scam to try and make innocent people pay because you don't want to pay out your own client is pretty pathetic. stuffed up paperwork and wrong details of persons involved in an accident is just the tip of the ice berg of what's going on in OUTsurance. 👎🏻

be very very careful with this company and be even more carefull with the lies they spread through the media.they do not care and wont care about you or your issues.they will only pay the bare minimum and will do everything they can to stall the claim so as to not pay out.my house burnt down,i am now in a worse position than i was before the fire.and am several thousand out of pocket.and dont get me started on the below average companies they use just to save money,money which is not passed on to the client.

Good day all.

I will like to tell u about my great helpful and insightful experience that I had recently. My new car was bumped and there was a dent and my side mirror was damaged. My husband called outsurance and we where referred to VDS auto body in Roodepoort. I arrived there and find white tiles on the walls been cleaned, the placed looked like a restaurant. I also met the owner Mr Wynand and what a friendly, professional person.

I never seen a person taking so much pride in her daily work. Ntate Joe is the agent that was helping me with the bookings and updates to the day I collected my car. I also met Ronaldo who pressed my car to perfection. This team loves their job.

Thank you Team VDS AUTO BODY ROODEPOORT for your exceptional service.

Thanks
Mrs Mabitsela

OUTsurance is one of the most deceptive and unethical insurance companies that is currently plaguing South Africa. They are more interested in committing legal fraud, than serving their customers
In 2022 I applied to OUTsurance for out and about cover on my laptop. During the initial sales consultation in acquiring the policy. The sales consultant didn’t highlight the fact that theft out of motor Vehicle due to remote jamming was not covered, neither did he highlight the part of the policy, where it stated that to be covered by theft out of motor vehicle, the vehicle needed to have physical damages.
When my belongings were stolen from my boot, due to thieves’ remote jamming my car and stealing my car contents. OUTsurance refused to pay the total value of a R50 000 rand claim and instead reduced the value by 50%. They stated that they were doing me a “favour” since they don’t cover theft by remote jamming of a vehicle. Upon inspection of the policy, there is no clause that states anything to do with remote jamming. Only a clause that states the vehicle must have physical damage. Hence, they probably decided that they don’t want to pay the claim due to circumstances
Given point above this means that OUTsurance doesn’t want to acknowledge the fact that within Gauteng there has been a significant increase in theft out of motor vehicles due to remote jamming. Hence the current policy is discriminating against people who have encountered a theft by means of remote jamming. Criminals are becoming more sophisticated by the day and clearly OUTsurance policies are not covering their customers for the latest criminal methods.
So essentially OUTsurance defrauded me of fifty percent of my claim. They sold me a policy under false pretence that my contents would be insured if they were secured in my vehicle, not mentioning that remote jamming was not covered. This was only mentioned after my claim was submitted.

Please do not use OUTsurance for your needs. They are unethical, non-transparent and deceptive company that is only interested in cashing your premiums and not honouring your claims. They will use whatever tricky policy clause that is not emphasised to you to defraud you of your claim. They are not interested in assisting their customers, but rather exploiting them.

THEY DON'T DESERVE A STAR!Worst Company ever! They should actually not do business!

DO NOT USE THIS COMPANY....NOT FOR HOME OWNERS, AUTO, OR LIFE INSURANCE...simply put, they won't ever payout your claims and they will re-victimize you over and over again in your darkest hours.
It started with my house being broken into and as a single women at night with a broken window, they did NOTHING... left me to call around to get it fixed the NEXT DAY while I went thru the night with an open house. I had to pay for my own window to be fixed while they were trying to get to it and only paid me SIX MONTHS LATER for the broken window.... but NOT for my loss of household contents. After canceling my policy and threatening to go to the Ombudsman, they finally after 7 months, gave me a partial payout as they said they were going to quickly sort out the rest of the loss. Now after 1 year, they tell me yesterday that my acceptance of that partial payout was acceptance of the claim settled!!! They will NEVER respond to emails because then everything is in writing and the phone calls, which they say are recorded, quickly get lost when needed. And to top it off, they continued to pull money from my account for MONTHS after canceling my policy multiple times. With Outsurance you don't have to worry about robbers breaking in, they are the real thieves.
And if this review is still up, you can know that no matter what their response is here, they have never made it right. If they did, I'd take it down....but until then, I'm going to post this EVERYWHERE I can and hopefully cost their shady business more then I ever lost

Iutsurance don't care about long term clients.

Rude advisors and protected by there management.

Going to cancel and look for a new provider.

Iphone insured for 19000 pay out 12000 they are playing the game of old model

Good luck to them

Good Evening
If only OUTSOURANCE can honor their word... They will OUTSHINE any one....It's not just about a claim...it's beyond that...Like for instance my latest interaction...A senior member and spoke on Friday.... late afternoon...so we agreed for Monday ten o clock... Come ten o clock... rescheduled...(My response...ok in my favor I updated their info)...How ever I impatiently awaiting the call. Since the OUT...I did send several emails...who goes to an automated no response.
Something could have went wrong...because the person who assisting me was excellent... extremely pleasant and was willing to try and resolve the situation.... This is a straight forward substandard workmanship by the Outsourance provider...need to be sorted...This in NOT a claim...I am willing to work with OUTSURACE...If they can wear my shoes just for two hours not two years...Since the job as been done we left EVERYTHING this as his for whoever wants to visit and see for themselves... Although...in such unpleasant condition
God Bless

I have experienced a loss of a loved one everything from extremely bad weather conditions to electricity outages in Dbn north 48 hrs with no lights and was extremely hot the team of consultants Iris and Harrilal account and claims etc was so supportive highly recommend Jn Visser neshana bharath