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No Letting Go were very responsive -- explaining the process, accommodating my time schedule and promptly delivering a detailed and clear report. I highly recommend them.

Detailed Efficient Committed
First class & friendly. Punctual for appointment Report available swiftly

I would recommend no letting go without any hesitation. I have been using them for several years now.

Zoofa is a highly skilled inventory professional. Accurate and careful. The report produced is perfect every time.

Was really impressed with the service I received from No letting Go. They were very professional and friendly to deal with. They were extremely helpful with all my needs and were quick to respond to any queries I had. Will definitely use this company again!

I have used ZOOFA for several inventory reports, and she has been brilliant every time. She is very friendly and helpful,her service and attention to detail are very thorough and her reports are very comprehensive.Zoofa accommodated us in very short time to do inventory on such a large scale property. I would highly recommend her.

Message to trust pilot - how do we give a 0 star review?

I made an enquiry to conduct an inventory/check out for my apartment in Manchester. I stated I wanted this to be booked by the Friday. But I also stated I will need to confirm the time and date with my managing agent.

Before I even confirmed this I received another email stating that the inventory was booked. I then emailed back in confusion and stated this is yet to be confirmed with my agent.

At this point I realised that the chap I was dealing with had no clue. Dominic Baines. Not to mention his grammar on emails. Awful service. His email signature states DIRECTOR.... How on earth has he achieved that title?

This isn't the end of it. Two days later, to my shock I received a call from a lady to say she was outside my property and needed access..... I asked her which company and she stated No Letting Go. I was mystified and felt sorry for her. I just explained that I had not booked anything in.

I emailed Dominic to say I will not be using his services. And... Are you ready for the grand finale?

He said he will charge me an ADMIN FEE for creating an account (still no idea which account this is) and wasting his time.

The exact actions of a scam artist. In today's world too.. when we are all suffering financially it's great to know we still to have the Dominic's of this world still roaming our streets.

Silver lining? The company is probably alright. But my god he has ruined the reputation.

Disclaimer (I have the email chains to prove my review)

I have used No Letting Go since about 2010 for all my inventory, tenant check-in/out and mid term inspections of my 2 rental properties in North East Essex.

The company operates via a network of franchises, and I have worked with 2 franchise operators - both of which have been excellent.

They offer a great service which is both quick and represents very good value for money. The reports they produce are very detailed and can be relied upon should a deposit dispute arise from a tenant at the end of a tenancy.

In recent years I have worked with Joanne Wilsdon who operates the Mid-Suffolk franchise. Joanne is my eyes and ears when carrying out mid-term inspections for me, and is always happy to accommodate additional request such as checking on particular aspects of the property from time to time.

As a landlord, it is important to have a trusted partner such as No Letting Go Mid-Suffolk, as it is not always possible to find time to check tenants in / out or carry out your own mid-term inspections. Joanne is very customer friendly and I would have no hesitation in recommending her personally and her No Letting Go Franchise.

Took me TWO MONTHS to finally get a signable version of an inventory check. Awful service and incompetent inventory clerks that can’t spell anything correctly, never mind find clear faults with the property. I then spent a month waiting for them to add the faults we found with the property to the document. Would not recommend using.

We have always been immensely impressed by the professional, efficient and friendly service No Letting Go provides. They are quick to reply and send over completed documents and are very helpful and accommodating when arranging appointments. They are our most trusted inventory firm and our first choice every time.

I was working to a tight framework and they were willing to go the “extra mile” to accommodate me. Great service.

We use No letting go for all our inventories.
Great service! Thank you!
- Lettingaproperty.com

The lady from the London office explained the process & was very polite and helpful. The inventory was very detailed & was issued quickly to us. Highly recommend.

We used No Letting Go for the check out inventory of our apartment in Manchester. We dealt with someone called Dominic who, for a lack of better words, was the most unprofessional, mannerless and disrespectful person we have ever come across. Initially, he was supposed to arrange a time to meet the new moving in tenants at the property but never showed up and asked us to do the viewing for him, which we did because they literally knocked at our door clueless about the whole situation. Even though, we were basically doing his job, he kept questioning our availability and using phrases such as "why can't you do it if you are home?", etc (bear in mind both me and my boyfriend work from home so we had online meetings and calls). And if that wasn't enough, we contacted him a few days later to move our check out appointment to a later time since we had a moving van already scheduled (prior to this none told us what time the check out was supposed to be at) and he decided to move it by one hour without consulting us. Following this, we called him explaining the situation and he was extremely dismissive, unpolite and pretentious. He did not take a second to understand why we were asking for a later check out and when telling him that we had no were to go with all of our things he literally (and I'll quote) said, "well, you wouldn't be stranded, would you? You can just go to a coffee shop. I already did you a favour by moving the time". After this phrase, we couldn't really talk to him as he started shouting and interrupting us. Take into consideration that he never apologized for not showing up the first time nor recognized any of his mistakes. I have been working in customer service for almost 10 years and I've never come across to anyone as rude as Dominic. It was hard to believe someone that was supposed to provide such an important service could act like this. After all of this, we obviously requested someone else to conduct the check out appointment, which was probably the only good side of this experience because Yvonne, the lady that came in to do the inspection, was very nice and friendly and took the time to explain how the process was supposed to be done. She is the only reason I am giving this company 1 star.

Terrible. Wouldn't recommend. Tried to get in contact for weeks and the guy kept saying he'd call me back or that he'd sent me an email with my request but never did? Then when I called the head office for help I got none at all, just dismissed my issue.

Very happy with the service received, I will definitely be using John and Ann again in the future and recommending.

Excellent service
I have used NLG Greenwich for years now. I am happy with the professional service they provide. Always punctual and friendly. Competitively priced too.

Very happy with the service received, I will definitely be using John and Ann again in the future and recommending.
The Inventory Management report was extremely comprehensive and received swiftly. Excellent communications and support.
Lovely to work with such professional people.

Super professional Darren Gould arrived on time, produced a detailed inventory super quickly for us. Absolute pleasure to work with & at a great price. Will use for all our properties in future. Thank you for all your help & advice.

I've used no letting go a few times now and they've always provided a great service