Woodfell Omdömen 

The overall process, from viewing the property through to moving in, was excellent. Staff members such as Alfie and Ben provided outstanding service and were very helpful throughout the process. I would happily recommend them.

Every tiny tiny thing made me very happy and good experience to work with Ergeta. She is soo humble and dedicated towards her work because she describes each and every section for us that we have to do or we don’t have to do .she told us detail about the process which made me easy to understand and she responded our with in one hours if we have problems.
Thank you.
Ergeta C.

Very professional and caring

Great management, very quick to resolve and easy to work with.

I am very happy with Woodfell. Especially Ergeta and Bella, who have always been kind, professional, and very supportive. They have always been there whenever I needed help and have made me and my children feel happy and comfortable in our home. My property is managed by Bella, who is very professional, reliable, and always ready to help with any issue that arises. Thank you Ergeta, Bella, and the whole Woodfell team for everything. I highly recommend Woodfell. ⭐️

We’ve been leaseholders with Woodfell for a year and on the whole they’ve been responsive and reliable. Meir in particular has gone above and beyond to support us recently with some minor maintenance issues, being incredibly kind, responsive, and making calls outside of working hours to get an emergency contractor sent round. It’s been the best experience I’ve ever had with a managing agent.

Service on site from Alfie has been great.

If there is option with zero star, I may choose that, I recently took a home with Woodfell in Pavilion Court, High Wycombe and I now regret why I choose that apartment because of poor security arrangements and not supporting property manager. Have lost several of my Amazon deliveries with Pavilion Court and due to that I have lost nearly 200£. If you are looking for security in UK, then I won’t advise to choose Woodfell anymore. They are very poor in property management.

Bella has been a pleasure to work with :)

I am writing this to warn others based on my genuine experience.

I initially paid a holding deposit after seeing a property advertised at £750 pcm. It was not made clear upfront that additional bills would significantly increase the cost. I was later told the actual total would be around £820, and also informed that this was a shared arrangement where I could be liable for other tenants’ rent and bills.

After raising concerns and leaving a negative review, I was contacted by Woodfell@Office and useless Bella Caushi who told me that my deposit would only be returned if I changed my review to a positive one. I have written evidence of this.

What escalated this situation further, and is extremely concerning, is that my personal data was then used to contact my employer regarding a private matter. My employer (a local authority) confirmed this had no relevance to my role and took no action. Worst part about it, Ben sent my personal data to a group of people who are no longer within my organisation, with people from other departments who were members of the mailing list this was up to 500+ people where my data was distributed. This was so awful of him to do. This caused me significant distress and concern about how my data was being handled. Can you imagine this company handling your data ? Honestly, this guy is a liability and he does not deserve to work within the private sector of housing, in fact, none of them do.

I have since raised this with the ICO and Trustpilot due to the way my personal information was used especially given the fact my data was sent to 500+ people! Just abhorrent behaviour! I feel so violated!

Only after escalation, including the data protection concerns and public review, was my full deposit agreed to be returned.

This experience has raised serious concerns for me around, transparency in advertising, pressure to manipulate reviews and use of personal data.

I strongly advise others to be cautious when dealing with this company and to fully understand what you are signing up to before paying any money.

Lived at Pico Wharf for about 3 years. There has been lots of ups and downs, it has improved since the beginning.

Pros:
-Lower rent than most places
-Quick repairs and repair system is easy to use
-First manager Bella was very responsive to emails
-Reasonable tenancy deposit deductions after some negotiation
-Great location for getting the S1 Bus and Uni of Essex and lots of resturants nearby and Tescos

Cons:
-Extreme noise disturbance for the first year or so which the company did next to nothing to help with and the landlord did not reply to the Council. I had to go through the council to sort it out and was a lengthy stressful process.
-The first landlord was some unresponsive useless rich person living in London, grabbing as much money as possible. New landlord seems better.
-Increased rent and added water and parking charges despite advert saying free parking and bills. £40 for the worst car park I've ever seen, bumpy horrible entrance, gypsies parking in the way and no lighting causing me to trip on many occasions. Delivery people get fined. The parking company they use are almost criminal in my opinion.
-Extreme bad smells of human waste and sewage from either the river, the dump next door or something wrong with their plumbing which they haven't been able to fix. They got sued in 2019 for sewage leaking into bottom flats.
-The entrance door was broken for the first 2 years I lived there so anyway could get in and had to step over a homeless man in a balaclava once. Not ideal as a young woman.
-Lots of noise from traffic and building work going on all around.
-Frequent power cuts from dodgy substation nearby.
-Horrible building insulation so it is either freezing cold.or boiling hot. It reached 40 degrees once in Summer, the same temperature as Pakistan.
-So many electrical faults and things breaking that I genuinely think there are gremlins haunting the building. I performed a cleansing ritual on the flat and seemed to improve after that. Perhaps the bad smell is actually a demon?

In conclusion, if you're looking to save as much money as possible and need access to uni and town this place is good enough but if you have bad luck with the neighbours you're on your own. Invest in ear plugs and lots of candles/incense to drown out the stench of human waste.

I am very pleased to be with them.

There is always good attention with all the enquiries I have and I feel pleased.

Friendly, professionally and fantastic property

Always available to listen and assist with all enquiries. Very professional and accommodating

Have been renting a studio from woodfell for the past one and half years. They have been very accommodative of your requests and responsive to the queries. The building manager especially is kind and available at any occasion if the issue concerns the residents' safety and well being.

Anytime I have any questions or queries. The team are very helpful and provide response in as quick time as possible.
Very helpful too

They’re Quick to respond to any fault or complain.

Timely repairs, responsive team.
Everything you'd like out of a management agency!
Second year in, plan on resigning

Sarah & the team have done an excellent job of looking after me since I moved in. All issues get dealt with in a friendly, knowledgeable & efficient way.