National Geographic Magazine Omdömen 

I received a postcard that my subscription would be automatically renewed unless I canceled before 1/31/2024. I requested they cancel my subscription on 1/2/2024 via email, but they refused, saying "Although you requested we cancel your gift subscription, the account is paid in full for future copies. Service will continue until their expiration date of April 2024." What a scam. Refuting with my credit card company.

Terrible customer service… noone answers the phone or replies to emails! All i wanted to do was change my address… i have missed 2 issues so far!!

Paid for 6 month subscription to National Geographic Kids for my grandson. Was surprised to see on the invoice it said "auto-renewal" which I did not want. Tried twice to phone - only got "very busy" message; sent two emails - no response.

Vergognosi
Senza comunicazioni interrompono le “ collane “ a loro piacimento.
Non rispondono alle mail , staccano le chiamate.
Io mi trovo ad avere una collezione che prevedeva 13 volumi , interrotta all’ottava dall’editore.

I received the National Geographic magazine for over 40 years. I thought that made me a member of the society. So it stated on the card I received from them with each renewal. But not so.

I appears the society set up a relationship with News Corp which they didn't bother to tell the magazine subscribers. This relationship was for profit with the society owning only 27%. When part of News Corp was sold to Disney then Disney became a 73% owner.

Until 2015, the magazine was completely owned and managed by the National Geographic Society. Since 2019, controlling interest has been held by The Walt Disney Company.

Over the years the magazine went into a slow decline and I often debated whether to renew. Then to my surprise I found out that Disney owned 73% of just about everything including the famed magazine. I stopped subscribing. I don't know how the 'society' can be non-profit when it is in a giant for profit group.

Recently I learned that they laid off all their writers and possibly in 2024 they will no longer sell the magazine in stores.

"The latest round of layoffs at the magazine cut 17 editorial positions, including all of the publication’s staff writers, its entire podcast staff, and a group of editors, including one who’d been on staff for nearly 40 years, a former staffer affected by the layoffs told CNN".

You can search for this (because TP) does not allow links. It was in CNN Business

Also the date of experience block below will not let me pick the date I did not renew which was in 2020 so I picked today's date which is not accurate.

Dear CEO and others,
Your information is very reliable, isn't it?
I guess all you think about Africa is that they have no food and no water and they're poor awww so sad. but no, you guys don't have a big enough brain to understand the beauty of Africa, at least explain that and quit the stupidity.

The magazines were a gift to my daughter.
Now that she's a grown up it took me ages to cancel my 10 year-subscription, with threats of an 'incasso'bureau.

Can you f**king believe that arrogance and distrust after 10 years of flawless payments ...

Shame on you National Geographic.

National Geographic Digital …
For a magazine of such standing, I am sorry to say that their digital version service is atrocious !
I have a paid membership which does not allow me to read any articles which are emailed to me on a daily basis.
I have tried every single path, to read the articles, to no avail.
A total waste of money!!

Signed up for a paid digital membership: content was good, when I could read it. Every article I tried reading would hit me a paywall popup telling me to subscribe, despite the fact I am was subcribed, logged in, and paying. Sometimes they would go away after waiting a while, sometimes the payway would not go away.
Customer service sucks. They don't even respond. Never responded to multiple emails requesting they cancle my membership and stop charging me..
Tired of having my mailbox filled up with stuff I cant read, I clicked unsubscribe. Nat geo site responds 'it may take 10 days' for the system to stop spamming me. 10 days? Hell even junk mail marketing from boner pill salemen will stop immediately when you hit that unsubscribe button..
Nat geo/disney, you suck

Almost a year ago I paid for a subscription to Nat Geo History. Everything was correct, but from day one they got my address INCORRECT and despite all my complaining e-mails, they have continued to do so for almost a FULL YEAR and I have yet to recieve a single copy. They are apparantly unaccountable for such mistakes and are certainly uncaring, or they would had made things right by now. Read the other reviews with people with similar problems. I feel nothing but frustration and anger for such avoidable incompetence and only wish I could be listened to.

Constantly fail to deliver issues. Every time an issue is delivered I find I have missed 1 or 2 issues since the last delivery.

Emails ignored, unable to get through on phone.

Online account management page has no way to cancel subscription.

I love(d) the magazine, but I've been subscribed since December and every month I have to complain that my magazine hasn't arrived.
It's the 14th June, the new issue was out on the 1st and AGAIN it hasn't arrived.
I'm so fed up with having to complain I can't be bothered to ready it anymore - I've asked for my renewal to be cancelled but I'm not convinced it has been.........

Je suis vraiment très déçu de national geografic. Lorsque j'ai vu un reportage concernant un pays que je connais bien, ils ont traité que les sujets facile. Un reportage où l'on apprend rien du tout.

Either National Geographic is being scammed big time by fake NG operators, or their systems and customer service are really appalling. Bought a $29 digital subscription but do not have access to the subscriber section of the website and cannot get a refund, just going round and round in circles. Try to log into the website, get "System Error" message. then they can't find my account (event though I am able to log into some kind of customer service system and see it - but no "cancel subscription option of course!). AVOID AT ALL COSTS, DO NOT BE TEMPTED TO SUBSCRIBE!

national geographic has simply lost its purpose, originally designed to explore the world and to educate about its geography, it has slipped into the focus of social issues, race, gender, and diseases - each of these topics may be affected by geography, but they should never be the sole purpose, or cover of magazines, please get back to your mission

How can such a well established magazine part of Disney company have the worlds worst UX and app? I get an error message when trying to subscribe. Nat Geo could be making way more money if they got their finger out. On top of that, I downloaded the app in the UK and it is giving me German only issues? They are so so behind.

I really love this magazine and had been subscribing for years - I always received issues on time. Now for the past about year or so, maybe slightly longer, I have hardly ever received an issue, and for a number of months I have had to phone in to request a ‘replacement’ copy be sent as my originals never arrived. Absolutely shoddy service. Every time I call and ask this to be looked at and investigated I am told it will be and then never hear anything back,

I ordered an annual subscription in 2021 for my grandchildren in France and they liked it. I was then sent an email in September 2022 asking if I wanted to renew it, which I did and I paid for it. The order wasn't processed correctly and after many useless emails back and forth, I have been given a refund for half the amount I paid and they think that's okay. Go figure

Quite frankly, dire. Their website is awful and didn't allow me to put in a different name/address for billing and recipient of the magazine. This has been an issue for 2 years but never had a problem ringing up to renew (I ring up because every time I have tried to pay online, there has been an issue). Tried to ring up to renew this time and was told I couldn't because the account wasn't in my name. It was in my mum's name as she was the recipient. I had set up the account, had access and knew all details of the account. Initial advisor said I couldn't renew using the account I had used for the last 2 years and would have to set me up a new one. She then tried to over charge me. I left that conversation and tried to email. Again, advisor via email was no help and said she couldn't discuss anything due to GDPR, despite this being irrelevant as I was not wanting to obtain any information as the the account was my account and had my bank details. The only issue was my mum's name was on the account due to their dodgy website. Gave up on that. Rang another advisor who sorted it and didn't see the issue that the other advisors had because I was obviously just trying to pay for the magazine, as I had done the past two years. It really shouldn't have been that difficult and a whole week process to renew a magazine. If you haven't already, save some time and don't get involved with this company. Magazine is great but it has been a hassle every year I've wanted to purchase!

Can not change my address on their web site. Will have to waste even more time trying to get through on the phone. Don’t subscribe…… buy it at a shop.