I have been a subscriber of the UK NGM edition for over 10 years and have always loved the content. Recently I moved abroad and received quick and efficient help in changing my same subscription (UK e... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Mijn abonnement werd stilzwijgt verlengd. Er werden onmiddellijk administratieve kosten toegevoegd en gedreigd met incasso. Ik heb zelf contact opgenomen met de klantendienst om te kijken hoe we dit o... Se mer
Företaget har svarat
Contents: Very good, educational and worthwhile to read. Subscription: Suddenly stopped without any reason. They say life confirmation letter was sent to me, but it did not alive. There is no b... Se mer
Företaget har svarat
I am happy with the National Geographic magazine, generally I always liked this magazine, the work being done through the years with all contributors. Email Customer Services also were very helpfu... Se mer
Företagsinformation
Skrivet av företaget
National Geographic magazine is the global leader in empowering people to navigate the world, providing authoritative, unbiased content that addresses today's complex issues, while uncovering the wonders of our time.
Kontaktuppgifter
1145 17th Street NW, 20036, Washington, USA
- www.nationalgeographic.com
3,6
Medel
434 omdömen
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Received quick human help via email!
I have been a subscriber of the UK NGM edition for over 10 years and have always loved the content. Recently I moved abroad and received quick and efficient help in changing my same subscription (UK edition) to my new address abroad.
26 maj 2026
Omdöme utan inbjudan
Renewal of subscription query
They answered my question about my subscription renewal in 24 hours. Thanks
23 maj 2026
Omdöme utan inbjudan
Begin er niet aan
Mijn abonnement werd stilzwijgt verlengd. Er werden onmiddellijk administratieve kosten toegevoegd en gedreigd met incasso. Ik heb zelf contact opgenomen met de klantendienst om te kijken hoe we dit oplossen met de melding dat ik over het blad zelf (national geografic traveller) tevreden ben en dat ik van plan was mijn abonnement te verlengen maar dat ik niet wens op de draaien voor extra kosten (administratief of incasso). Dit werd beantwoord met een brief van een Incasso bureau. Niet te begrijpen dit. Wie wil er hier nog klant zijn? Mijn advies, begin er niet aan.
18 maj 2026
Omdöme utan inbjudan
Svar från National Geographic Magazine
Dear Simon,
We have been informed your subscription has been canceled and the invoice has been voided. For further information on your subscription of Nat Geo Traveller in your area, please contact +31 88 024 54 14 or email: klantenservice@natgeo.nl. We apologize for any inconvenience. Sincerely, National Geographic Customer Service
Customer service is excellent
Customer service is excellent. Any time I have had any issues or questions I have gotten a swift reply.
13 maj 2026
Omdöme utan inbjudan
Hard to change the e-mail address of the international account
With an international account it is hard to change the e-mail address. Within the web account administration it is not possible to change the e-mail address. I needed two e-mails to the support to suceed to find the proper way. a new account is therefore necessary!
The process ist according to this:
1. Go to ngm external administration hompage
2. Click Create an Account Now
3. Enter your new email
4. Click to receive a verification code by email to activate your account.
5. Enter the verification code and then proceed to set up a password
6. Later You may need to add the subscription from the old account too.
4 maj 2026
Omdöme utan inbjudan
Svar från National Geographic Magazine
Dear Ricky, Thank you for your feedback! You are correct that when logging into our customer care website https://ngmintlservice.nationalgeographic.com/solo you will need to sign in with the email address associated with your subscription account. After the account is activated and the email address is verified, you can sign in and view the customer numbers linked to that email address.
If you need to change an email address associated with your account, at this time you'll need to contact the Customer Service team by phone or email for assistance.
Sincerely, National Geographic Customer Service
Subscriprion stopped, but recovered with good support
Contents: Very good, educational and worthwhile to read.
Subscription: Suddenly stopped without any reason. They say life confirmation letter was sent to me, but it did not alive. There is no backup system to that kind of failure.
Support: Very good. The recovery from above incident was treated quickly. Responses were professional.
30 april 2026
Omdöme utan inbjudan
Svar från National Geographic Magazine
Dear Tak,
Please note that a letter was mailed to all Lifetime subscribers in September 2025 to confirm if subscribers would still wish to continue receiving the magazine delivery. Upon verification and confirmation of the Original Subscription Recipient, we updated the account and continued subscription service. If we did not receive confirmation within given time period, the subscription was cancelled. We are sorry to hear that you did not receive or recall seeing the letter that was sent. It has always been our intent to honor existing lifetime memberships. Accordingly, we stated in the letter, we are happy to reinstate your subscription service once confirmation has been provided even after the given time period. Should you have any questions or need further assistance, please don’t hesitate to contact us at ngmescalations@subscription.co.uk. Your loyalty to National Geographic is appreciated! Sincerely, National Geographic Customer Service
Lifetime subscription hiccups...
I have a lifetime subscription. Suddenly the magazines stopped coming. I inquired with the customer service and was told that they are sorry that the 'still alive?'-confirmation letter got lost.
The result - I lost six months of magazines until now and (as of April 2026) I was told that the magazines will continue to be sent from July 2026 onwards. So the published saved 10 months of magazines just by claiming that a letter (that maybe never existed) was lost somewhere.
I observe the development of the magazine and its commercial affiliations for many years now. And one thing is sure - with a main focus on extracting money no value is being created for anyone. Sad!
28 april 2026
Omdöme utan inbjudan
Svar från National Geographic Magazine
Dear Mark,
Please note that a letter was mailed to all Lifetime subscribers in September 2025 to confirm if subscribers would still wish to continue receiving the magazine delivery. Upon verification and confirmation of the Original Subscription Recipient, we updated the account and continued subscription service. If we did not receive confirmation within given time period, the subscription was cancelled. We are sorry to hear that you did not receive or recall seeing the letter that was sent. It has always been our intent to honor existing lifetime memberships. Accordingly, we stated in the letter, we are happy to reinstate your subscription service once confirmation has been provided even after the given time period. Should you have any questions or need further assistance, please don’t hesitate to contact us at ngmescalations@subscription.co.uk. Your loyalty to National Geographic is appreciated! Sincerely, National Geographic Customer Service
Disappointed
Hello, the Mail you mention I did. never receive. Wy do I have to wait until July to get the next Magazine. In this case I miss almost 1 Year.
Best regards Hanspeter Bohli
10 april 2026
Omdöme utan inbjudan
Svar från National Geographic Magazine
Dear Hanspeter, Please note that a letter was mailed to all Lifetime subscribers in September 2025 to confirm if subscribers would still wish to continue receiving the magazine delivery. Upon verification and confirmation of the Original Subscription Recipient, we updated the account and continued subscription service. If we did not receive confirmation within given time period, the subscription was cancelled. We are sorry to hear that you did not receive or recall seeing the letter that was sent. It has always been our intent to honor existing lifetime memberships. Accordingly, we stated in the letter, we are happy to reinstate your subscription service once confirmation has been provided even after the given time period. Should you have any questions or need further assistance, please don’t hesitate to contact us at ngmescalations@subscription.co.uk. Your loyalty to National Geographic is appreciated! Sincerely, National Geographic Customer Service
Missing the request to confirm the existing adress
Some 50 years ago I joined NG as a lifetime member. Every time again I am impressed with the magazines. Much appreciated!!! Very nice pictures, maps, stories etc. I am aware that once in a while one should informe you that one is still alive. I have done that before. But some how I missed the request last year. But being away for a few months I did not notice missing issues during a period of six months. My fault off course. I am now back in the system. Thanks to customer services. Good!! But would there be a way to warn me again that I did not note your request that I am still living at the known address.
6 april 2026
Omdöme utan inbjudan
National Geographic Magazine UK
I am happy with the National Geographic magazine, generally I always liked this magazine, the work being done through the years with all contributors.
Email Customer Services also were very helpful for me whenever I had problem with my subscriptions and changes.
Keep always up.
PS: probably the online subscription system could be single for all countries, but this might not be so easy, as sometimes it is confusing as the login accounts for UK are not so direct, but this is minor problem
PS2: Thanks NG :)
9 april 2026
Omdöme utan inbjudan
I just started my subscription because…
I just started my subscription because I want to buy more physical magazines and I really enjoy NG. I had a few problems with the first deliveries but they have been very attentive on the costumer service, they have extended my subscription to match when I am really getting the magazine.
3 april 2026
Omdöme utan inbjudan
Quick turnaround with resolution
Quick turnaround with resolution! I had the wrong city listed for a new gift subscription to National Geographic. I had a very quick response and correction. I am very confident this magazine will be delivered timely and accurately!
3 april 2026
Omdöme utan inbjudan
Valoro muy negativamente la suscripción…
Valoro muy negativamente la suscripción digital, da muchos problemas en las tablets, actualizan constantemente el sistema y de repente te quedas sin poder entrar y no te dan ninguna solución. Experiencia pésima, tirar el dinero.
25 mars 2026
Omdöme utan inbjudan
Svar från National Geographic Magazine
Hi Elena, Thank you for sharing your feedback. We're sorry to hear about the difficulties you've experienced with your digital subscription on your tablet and we definitely want to help resolve this for you. To better assist you, could you please provide more details about the issue you’re experiencing? Specifically, any error messages you’ve received or steps where you’re getting locked out will help us investigate further. In the meantime, our Customer Service team is ready to assist you directly. Please contact them at ngmescalations@subscription.co.uk so we can work together to get you back to enjoying your subscription without further trouble. Thank you for being a valued subscriber! Sincerely, National Geographic Customer Service Team
I had a great overall experience
I had a great overall experience. I really did not experience any problems, be it with subscribing or changing the delivery address (which I often do).
25 mars 2026
Omdöme utan inbjudan
Perfect and timely feedback.
Perfect and timely feedback.
NG understood my situation and reacted immediate and proactively.
24 mars 2026
Omdöme utan inbjudan
Bad level of customer service
When I moved 3 years ago I send a change of address 3 months before moving. It took 6 months before my new address was in the system.
During these 6 months I did not receive any magazines.
Beginning of this year I had to call again since had not received any magazines. This happened due to the fact I did not receive the letter requesting if I would like to continue my subscription (why would I not want to?). I called and excuses were made, situation will be resolved. Regrettably this will take 4 months and I will not be receiving any magazines.
Very dissatisfied with this level of customer service.
20 mars 2026
Omdöme utan inbjudan
Svar från National Geographic Magazine
Dear Jaime, Thank you for sharing your concerns with us. We sincerely apologize for the inconvenience and frustration you have experienced with your magazine subscription and your recent interaction with our customer service team. We understand how important it is for your magazines to arrive on time, especially after you took all the right steps to update your address well in advance. Waiting six months for your address change to be processed is unacceptable, and we deeply regret the disruption this caused to your subscription. We are also sorry this caused you to not receive the renewal letter for your magazine as a result of the address change.
Please be assured that your feedback has been shared with our team to prevent similar issues from occurring in the future. We are committed to making this right for you and our customer service team is reaching out to you directly to resolve the missed issues and confirm your change of address. If you need anything further from us, do not hesitate to reach out to us at ngmescalations@subscription.co.uk
Subscription Delay
I place a gift order 8 weeks ago for a children’s subscription. In 3 separate phone calls with customer service I was told it had been delivered March 5th which it had not, then I was told it is due to be delivered tomorrow March 17th, then I was told it was delivered March 5th which again it was not. When I asked what proof they had for delivery they could not provide any. During one phone call I was disconnected. I finally spoke to a supervisor and she said another copy of the March/April edition will be mailed and delivered in 2 weeks from now. National Geographic is a good organization but their subscription and customer service departments are not.
15 mars 2026
Omdöme utan inbjudan
Svar från National Geographic Magazine
Dear John, Thank you for reaching out and sharing your concerns. We are very sorry to hear that your gift recipient has not received their Mar/Apr issue after you placed the order on Jan 21, 2026. Our system is showing your gift recipient was due to start with the Mar/Apr issue which arrived in homes the week of February 17th. We recently sent an address verification letter to your gift recipient’s mailing address to ensure there were no delivery issues. Our customer service team has arranged replacement of the issue which should be arriving soon. I have also gone ahead and extended the subscription by an extra issue for your gift recipient to enjoy. If you have any additional questions or need further assistance, please let us know at natgeolittlekids@cdsfulfillment.com or give us a call at 1-800-647-5463.
Good and quick support after issues with subscription
My subscription got into the status of "cancelled" because I didn't receive NGS' request to confirm my address.
When I realised this (after not having received my issues) customer service was very responsive and helpful to reestablish my subscription and to organise the missing magazines for me.
4 mars 2026
Omdöme utan inbjudan
Not as good
I have taken out a subscription after many years.It is not what it used to be.The quality of the print is very, very poor.I thought I was suffering fom poor eyesight.
1 mars 2026
Omdöme utan inbjudan
Svar från National Geographic Magazine
Dear Valerie Ann, Thank you for taking the time to share your feedback with us. We truly value hearing from our readers, and we’re sorry to hear that you’ve been disappointed with the print quality in our recent magazine issues. Please know that we adhere to strict printing specifications and guidelines with our printer to ensure the best possible quality. We have set standards for type size and contrast to make sure our stories are clear and legible for all of our readers. Our team regularly reviews and updates these standards to ensure we’re meeting our commitment to readability and quality. Your comments are important to us, and we will be sure to review your feedback. If you wish to send specific issue or page information, please send to editor@natgeo.com. Thank you again for your input, and for being a valued reader. Sincerely, National Geographic Customer Service
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