Nixplay Omdömen 1 058

Very prompt response to my first email with clear instructions regarding the steps to resolve the issue.
Great customer service!

Had a problem with my account and contacted the support center and heard back from them in less than one day. They helped me quickly and efficiently, makes me love my frame even more. Thank you,I so appreciate your help!

I was having difficulty uploading new photos from my iphone. After contacting Nixplay, JD was assigned to my case. After a few email exchanges, JD sent a step by step tutorial that worked. He knocked it out of the park. Kudos to JD and the support team at Nixplay.

Wow - had my Nixplay for a number of years - absolutely love it looking at my memories.
Was devastated this morning to find it was not working …..
Contacted Joe at the Nixplay support - a few emails later and my memories are back.
Fantastic product but even more amazing was the support I received - no AI bot giving platitudes - clear concise instructions on how to reset and update my frame - thank you Joe 🙏

Nixplay replied to my email immediately and their technician Par resolved my issue in less than 15 minutes.
Thank you Par.

Par was so helpful in remedying my issue. Thanks, Par!

Joe responded very quickly and solved my problem.

JD was so helpful and very quick to respond!

I had a quick chat and my problem was solved. Very pleased!!!

I am new to Nixplay and Joe has been great helping me with my questions as I moved through set up!
I’m so happy to have my photos in my new frame!
Hh

They solved my issue with the frame not pairing…thanks!

I was gifted a frame a few years ago, and we watch it nearly every day. Recently, I went to add more photos and discovered that my access had been cut off. I'm not sure what happened, but I reached out to customer service for assistance, and JD was quick to respond and found a solution for my problem.

Customer service, JD, was really helpful in troubleshooting our issues.

Lou from the help desk was extremely helpful! And quick to answer! I'm so happy I know what to do now!

Focussed Support, straight to the Point. Very much appreciated.

Joe, saved the day!!!! My Nixplay pictures were archived considering I didnt log in since 2022. After the restore, my pictures were not displaying. However, Joe investigated and resolved the problem. Thanks so much for the excellent responsiveness and service. Well done Joe and the rest of the Nixplay team.

Maris did an outstanding job working me through an issue I was having. Her responses were timely and detailed.
I’m a very satisfied with the customer service in general and specifically with Maris.
Thank you and Kudos!

Prompt response - didn’t feel like a robot reply - and fixed my issue. Thanks, joe!

The Nixplay Team was quick to response with clear directions to fix my issue. Thank you so much!

I am genuinely shocked at the positive reviews about Nixplay. I like the frame and have had it for about 3 years. I paid for the premium subscription for $29 when they started the paid program. I received some confusing messages when the year ran out and they claimed that my credit card didn’t work to resubscribe so they’ve cancelled my account, but I can reactivate my account for $39/ year. I have reached out to the company 6 times now for support since their first message and I get zero response. I reached out also through LinkedIn and even went as far to copy the CEO! Still no reply. I think this was a scammy way to increase their price without transparency. They give the impression they do not care about their customers at all. I would never recommend them.