Nixplay Omdömen 1 058

I have had my Nixplay photo frame for several years now and had no problems at all. It is a great way to display photos that would normally be taken and forgotten and for family and friends to share photos by sending them straight to each others frames.
So I was interested to try their customer service when I had a slight problem to fix.
It was so easy to send a message and I was delighted at the promptness of the reply I received from Nixplay’s representative Joe. He set out clearly all the options I could use to solve my problem. In no time at all my frame was fully operational.
I would highly recommend Nixplay frames and their excellent customer service.

Their follow up in customer service is great!

This is the 2nd time they came through for me.

Have been with Nixplay for 10 years!! Great frame, excellent customer service!! Maris, went above and beyond to make sure all of my concerns were met!

Thank you Maris and Nixplay

Customer service was wonderful and responsive. Thank you for taking good care of your followers.

Was dealt with Cy over a duplicate payment issue and it was sorted out so easily. No dramas and just a good case of good customer service from Cy who is a credit to Nixplay. This is the 2nd time I have dealt with them in recent years and every time it might take a bit of time for a reply but when things get moving I am always left impressed. Thanks Cy :-)

Maris addressed my billing issue quickly and resolved my issue. Very pleased with her knowledge and ability to come to a resolution.

I needed help deleting individual pictures from an album on my phone. Maris sent me a list with detailed steps and I got the task done quickly. I appreciate the quick response time. Thank you.

I was unable log on to the Nixplay app either on my Android or laptop. After exhausting a number of conventional "fixes" I reached out to Nixplay. Martin responded in less than 24 hours with a friendly, clear solution that fixed the problem. Issue resolved.

Maris, a Nixplay technical support person deserves a 5 star rating. She solved my technical problem with my pictures. Nixplay itself deserves a 1 or 2 star rating. Nixplay provides no way to talk to anyone on the phone. My emails and chats were NEVER responded to when I said I needed to cancel my subscription. Chat would chat and then when I said I needed to cancel my subscription they would stop responding completely. I waited over 10 minutes for a response and it never came! I tried chatting twice to cancel my subscription that had auto renewed. I tried email. I got no response. I thought I was going to have to involve the Better Business Bureau and my credit card company. Then I realized I had an email contact for Maris in technical support. She was the only way I got my subscription cancelled.

My daughters gifted me a Nixplay frame one Christmas and I’ve enjoyed seeing the carousel of memories. I’ve had to email their support team a couple of times and JD always get back to me quickly and solves any issues. Recommended!

Joe is very good and give us all the help

JD was quick to respond. The instructions were easy to follow, and JD checked in several times until the issue was fixed.

I was unable to reset my password, I emailed support and received an email back from Joe asking what he could help me with. I explained my problem and Joe was able to assist me in being able to change my password and regain access to my account. Joe was very helpful, knowledgeable and kind, I couldn’t be happier with the help I received and the timely manner in which it was given! Thank you Joe!!

I was responded to within half an hour and Par completed my request effortlessly. She was very helpful

Using the online chat was so easy and quickly resolved my problem.

The person in the chat, Par, has been really helpful.

We were not able to view any new photos and got a message that the frame was full when we tried. I didn't know how to delete photos. So I contacted the company and several e-mails with Joe and Par, I was finally able to delete excess photos, look at favorite older ones, and add new. It was a relief to get their advice as I was clueless. Thank you Joe and Par! Mary B.

I was having issues getting my NixPlay set up in our new home when we moved. I sent an email to Customer Service at NixPlay and received a response after just two days from a person named Lou.

He gave me all the instructions I needed and my unit is now fixed and working wonderful

I really appreciated the help that I got and how quickly I got it.

So my Nix play was bought by My husband as a gift! I take alot of photos ! Do bought alot of memory so it would hold the most photos !
Barley any photos show on screen of my family! And this company has locked very important pictures of my family!! My Deceased Mother… and other family members:( pictures of my Grand Kids Newborn!! Just Very Special photos !! This is unacceptable that this company felt they have the right to take away something I already paid for!! Its sick!! They have Stolen from me!!! Not only what I paid for but Memories that are irreplaceable and for that Im just heart sick and Im looking to actions! I will not STOP untill this is somehow corrected !! as I’m sure there’s many others that are very unhappy and going through the same!

Maris was very helpful, responsive and knowledgeable. They got me up and running in no time. Nixplay is one of the rare companies that you can count on to have a good experience, both with customer service and their quality products.