Nixplay Omdömen 1 058

We had an issue with our Nixplay subscription which may have actually been our doing. Par at Nixplay Technical Support was a tremendous help solving the issue. We are back on track and very grateful for the support we received!

Bruce Conner

I had an issue where most of my pictures were not showing up on the Nixplay app. Cy was able to promptly correct the problem. Thank you, Cy.

Cy is the GUY! Great customer service, email presence. He quickly unraveled a confusing (for me) subscription duplication, one of which it turns out had not been activated. My wife and I had each, unbeknownst to the other, initiated our account subscription after receiving a frame as a gift. All's well now.

Awesome customer service!! love love love how quickly you got to me and everything worked out perfectly fine thank you so much.

Maris helped me to change a wifi network and reached out a few days later to make sure that I was successful.

My frame had stopped working, and I figured I’d be stuck going back and forth for days but their team responded almost immediately. Not just a generic reply either, an actual helpful response from someone who clearly understood the issue.

They walked me through everything quickly and made the replacement process incredibly easy. No hassle, no runaround, no “we’ll get back to you in 3–5 business days” nonsense. It honestly felt like they cared more about fixing the problem than just closing a ticket.

Customer service like this is rare lately, and it definitely made me feel good about choosing them in the first place. Really impressed.

Although we had many email exchanges my problem was successfully resolved!

Very helpful!! Would recommend to all!

JD is very helpful and provided clear instruction to resolve my problem.

ich bin seit über 8 Jahren Kunde bei Nixplay, betreibe seither mehr als 8 Fotorahmen und kann diesen Rahmen mit gutem Gewissen weiterempfehlen. Support ist SPITZE und die Qualität ist sehr gut.

Excellent customer service team

I bought two of these frames as they appered solid, well made and had the ability to add large numbers of pictures.
The set up was not trouble free, and I ended up having to add them to a seperate unencrypted wifi, The whole thing felt far from simple and took longer than I expected. However once done, it seemed fairly stable and worked as expected. However the recent change to a subscription model means that these frames now only show a fraction of the pictures and adding extra is impossible as the only way to add pictures is via their app (No USB or MicroSD slot)

This feels like a bait & switch and a very poor business model..I cannot recommend these frames and feel frustrated and annoyed.

My experience was fantastic! Maris was a lifesaver-helped me work thru a few problems and set things up with the frame. Very, very knowledgeable, friendly and patient! So appreciative of all the help. 10++++++ rating!

I LOVE my Nixplay frame. It's so exciting to see new pictures of my kids and grands pop up all the time. I've only had 1 small issue over the past 6 years and customer services was easy to talk to and fixed it immediately. Grandparents, get this Frame!

I had stupidly forgotten that I had a remote to control frame functions and my frame wasn't updating. Maris with Customer Service set me right and I'm enjoying my newly uploaded photos.

Great experience with Nixplay customer support. I had trouble accessing my account, but Maris from the support team responded quickly and guided me through the recovery process clearly and professionally.

Everything is now working again, and I was able to reset my password without any issues.

Fast, friendly, and very effective support — highly recommended!

I wanted to re-purpose my mother's frame (sadly deceased) and bring it back into my network. Par sorted the transition for me within minutes.

Easy to use and set up. I love the fact that I can change and add pictures whenever I want.