Nixplay Omdömen 1 058

Their customer service couldn't be any faster or effective!

This is the first time I have had to deal with Nixplay with an after sales issue.
We have a photoframe that used to belonged to my mother, who has since passed away. We were looking to perform a factory reset and sell the frame.
The problem is it was logged in with my mothers details, and still had photos she wanted on it, and the login details I had, where no longer recognised as being valid, this is where I emailed my issue, and was lucky enough to receive a reply from Martin, one of the customer care team.
The professionalism, apathy, genuine care and ability to help out shone through.
I had multiple emails back and forth with Martin, who was able to help and carry out exactly what I was hoping, without jumping through hoops or being passed between multiple people or departments.

I cannot say enough how grateful I am, and believe this type of after care is rare these days.

JD was very prompt in replying to my concerns I was very impressed with JD’s commitment to trying to resolve the issues that I had as having with my Nixplay App. Kathleen

Very helpful troubleshooting my issue. Just wish the frequency could have been more than one email reply per day.

I purchased a Lola for a family member who recently passed away. I contacted Nixplay customer service for assistance in reprogramming our Lola since we could not access the previous account. Lou with Nixplay customer service was extremely helpful and got our Lola back up and running. Lou even followed up with me after our initial communication to ensure our Lola was working properly. We LOVE our original Nixplay and can continue loving our Lola. Lou was wonerful!

Lou, came back unprompted to resolve an issue. Issue was fixed. I was impressed.

I used email to correspond and received a new reply daily. Lou offered multiple ways to solve the problem and explained them clearly. My problem was solved after a couple of days exchanging emails.

I was having an issue uploading some photos to my frame. Joe provided a couple possible causes and provided very clear instructions on how to fix. It worked!

I bought a photo frame from nixplay and already had a account connected and nixplay helped me get it unpaired and only took a day and they were very nice

I've been a Nixplay customer for ten or so years. Up until a couple of days ago I never had any issue with any of my devices. But when the screen locked (first time ever) I contacted support and received a clear email from Maris in their support department on how to correct the issue. That fix took no more than two minutes, but I also had some follow up questions about the frame settings and options I had not explored before. So over the course of a couple of days I had an email exchange with Maris and every time I sent off a question, I quickly heard back from Maris. So over my ten plus years I'm quite pleased with my Nixplay frame and now having had an interaction with customer support I'm equally pleased!

I received a very thorough answer from Lou that enabled me to solve my problem easily.
I appreciate it!!

The tech team nailed the problem and gave good info on how to fix it. Nice working with a caring group.

I had to contact Nixplay support regarding my late father’s photo frame and account, and I honestly could not have asked for a kinder or more compassionate support experience.

Par from technical support responded incredibly quickly, helped unpair the frame from the old account, clearly explained everything, and treated the situation with genuine empathy and care throughout the process.

The only challenge we ran into was that once an account is permanently deleted, shared albums/photos can’t easily be copied into another family member’s permanent library for preservation. I do think a future “family archive” or transfer feature would be incredibly valuable for situations like this.

That said, the support itself was outstanding, thoughtful, and deeply appreciated during an emotional process. Thank you again, Par.
-Holly

Maris was an attentive and understanding representative. She listened then acted.

JD in Customer Service was very helpful. His instructions were clear and easy to follow, even for an old lady like me!

Quick and responsive , kept me from buying an Aura , thank you Par

Par was a great help to me regarding unlocking my account. Even though I had to wait for an email, once communication started the response was fast. My issue was resolved quickly. I’m happy to be using my Nixplay app again and loading my pics!My whole family enjoys my Nixplay when they visit, especially my grandchildren who happily watch it like a device screen. Ha ha

I had a prompt response to my problem, and given a step by step way to solve it...which worked! I truly appreciate the help I received from Joe.

Had a frame that family members hadn’t used for a while and no one had tracked or documented or could remember the account information (therefore, they couldn’t upload pictures or manage the frame at all).

NixPlay Technical Support was EXTREMELY helpful - and SUCCESSFUL - in resolving our problem.

WONDERFUL & TIMELY support - THANKS

Maris understood my issue and guided me through the steps on how to recover access to my mom's Nixplay account, and eventually add the additional storage needed.