Nixplay Omdömen 1 058

Far above and beyond 90% of companies out there when it comes to customer service and warranty support. Even though all communication was via chat and/or email ... I could absolutely sense the kindness and desire to help coming through the screen from both Martin and Cy. Top notch!!!

Maris was wonderful!!! Very patient and helped me try several different things to get my frame to work.

After making several errors in subscriptions, Par untangled the mess I had made in such a kind and efficient manner. I was very frustrated without getting through via phone - the live chat was extremely easy to get the problem fixed. Thanks! Par deserves a pat on the back for being so helpful. I have 4 frames in my family and we enjoy them very much.

very wonderful help by the nixplay team, now all runs very well

I was having trouble with my Nixplay since we had to change Wi-Fi provider. I received a quick response from JD with clear instructions and was able to get my pictures again.

I wanted to share albums on my Nixplay with my brother in another city. With the help of.Marus, all transferred successfully to his new Nixplay.frame. Thanks for the help!

It was timely and effective. From feeling desperate about not being able to solve my issue, I came to find competent, friendly help. I was a bit skeptical at first re solving my issue via email; however, it proved to be effective as all was solved within the promised deadline.

The customer service is amazing. I had my issue resolved immediately.

Fast friendly and thorough

I bought a Nixplay frame at a church yard sale and was excited to set it up. Unfortunately, I found that it was connected to an account and it would have to be removed from that account before I could continue. Because I didn't know who the frame belonged to before I bought it, I couldn't remove it from the account, so I emailed Nixplay support for help. I received an immediate reply stating that since it was the weekend, support was closed, but they would get back with me as soon as possible. On Monday I received an email from JD, asking for some additional information. Once I provided it, he removed my frame from its previous account & I'm up and running! Support was quick and professional!

Always helpful and excellent. Thank you

I needed help eliminating the volume on my frame. Maris was extremely helpful, patient and knowledgeable. My issue was resolved quickly! Thank you so much!!

I had trouble with my disconnection and with the product support; they emailed me throughout the process til I was satisfied with the connection. Much appreciated with Par ( customer service rep).

Maris responded to my email and took prompt action to correct a bad shipping address I mistakenly provided. She then followed up with me twice to ensure it was delivered, and that the recipient was happy with it. I was quite pleased!

I had some questions about their 10.1" digital picture frame before I purchased. Martin got back to me with complete answers in a matter of hours. I plan to purchase a frame once it's back in stock. If their frame compares to their customer service, it'll be a great product.

JD answered my emails promptly with step by step instructions to resolve my problems. Great customer service!

Had a technical issue and the customer service from Par was exceptional! Gave me step by step directions and checked back to make sure all was working! Excellent customer service!!

Frame has been working fine until they decided to make you pay to use it. As soon as I paid for a subscription the frame stopped working. Customer Service says it's out of warranty and I need to buy a new one. Trying to get my money back for my subscription. We'll see if they refund me.