National Geographic Magazine Omdömen 

I received a response within two days after my inquiry. Issue was solved and explained very well.

Great product. I absolutely love reading this every month. They have high editorial standards and this shines through in the top quality of the content.

Unfortunately the customer service is rather poor. I asked to change my mailing address and it took them over 2 months to sort this out. They took their time replying to emails and bounced around a couple of departments. Not very happy with this.

Las instrucciones estaban mal hechas claramente ponía que había que dejar reposar mis cristales del kit de minerales de 3 a 4 días lo dejé una semana y no habían salido bien los tiré y descubrí en Google que habían que dejarlos dos semanas lo cual las instrucciones estaban mal escritas no recomiendo sus productos

clear and to the point communication
high resolve no fuss

Unlike in previous years, in 2025 I received all issues of the NatGeo magazine at the planned time. The topics were very interesting, as well as the photographs. I also frequently used the archive option, and it works without any problems. I will definitely subscribe to this magazine in the future as well.

I’m very happy! I purchased the Little Kids edition for my grandson at 3.5 years old.. he loves it and brought every issue to daycare/ kindergarten to show the other kids.
Now he is 5.5 and I wanted to switch to Kids edition mid-year. It took one quick email and within 2 days I received a response that it had been switched! I expected it would take longer or at least a couple of phone calls. I am so happy and know my grandson will continue to love this magazine.
Thank you! Shelleu

My automatic renewal failed due to my changing my credit card.
I worked with the team to update my credit card details and renew my subscription.
I'm glad I got it renewed because I LOVE the National Geographic subscription.

I asked for help regarding payment (direct debit had failed), asked for an alternative payment option, could not change this via the website and the person who was supposed to help told me to do the things that I had already tried. Very unhelpful

The automatic renewal process failed, due to my failing to update my credit card details. I tried to remedy this through the websites, but as an older person, got lost and bogged down on how to do it. But on the point of giving up, I tried the phone contact, and after some button pushing finally got through to an actual human, who understood my problem, and while still on the line, was able to update my details, and renew my subscription. Two lessons here, keep your details up to date, and for National Geographic, in spite of technology, please make sure there is always a helpful phone contact. I and my family have been subscribers for about 80 years, and no plan of changing that. Thanks to the helpful person who got that sorted for me.
David Laughlin, Christchurch, New Zealand

A very positive and helpful response from the NG team when I needed help changing some complex details of my subscription...thank you!

I had a simple request to change my email address (not possible online). This was done almost immediately - excellent service. I have subscribed for decades and never had any issues. I also have a huge archive!

It is impossible to cancel a subscription to NG online. The website gives no such information and sends me around to ngmintl in the uk, which claims they are not the ones to contact and send me back to NG customer service again, which tells the same story, so we go round and round getting nowhere. This has all the hallmarks of a fraudulent company. Then after two days ngmintl suddently doesd cancel my subscription ok. Why be so user-unfriendly and mess people around like this?

I had an issue with delivery after moving to a new country. Delivery worked initially, but then I stopped receiving issues. The problem was that my account had been deactivated, and I was not notified that it was deactivated.

Once I contacted Janien at customer service it was reactivated efficiently. I now have access again to the online articles and archives. I'm hoping there are no longer issues with the postal system and I get my issues in the post.

I really wish NG would create a digital magazine that allows me to receive issues digitally. I do love the print issues, but the postage and the piles of magazines I have lying around don't seem like a very sustainable solution in today's environment.

Contrary to the AI summary regarding address changes, I was very happy with the quick and efficient response following an email from me with the details of current and future address and dates.

The ansewer was quick and gentle. Thank you

I really enjoy the National Geographic magazine - it’s very informative and the photos are amazing.

I had mistakenly subscribed to the wrong publication; response via email was prompt, courteous, and efficient. Extremely satisfied.

I have made a subscription for the magasine and the online content. My subscription (based on the official website) includes a single special edition copy, which unfortunately has to be ordered via phone, because I don´t live in the US or Canada but in Europe. I called the number, they gave me an email to request the copy. I sent an email and they replied that I have to call the same number I have called before. During the last communication via email, they informed me that the single copy is not included and i have to pay if I want to order it, even though it says otherwise on my subscription. Last but not least, I haven´t yet received my december copy and I have no information whatsoever, as I don´t get clear responses from the costumer service via email for over a month. I am extremely disappointed, considering the fact that I was looking forward to receiving my first copies and becoming an active part of the national geographic community. It´s such a pity for a company so big to treat costumers like this!

I had a problem accessing my account. The wonderful people at your Customer Service, specifically Janien, helped solve the problem in no time and also gave me a lot of helpful information. Thank you very much

The magazine is so full of interesting and useful info! And the customer service is awesome too