National Geographic Magazine Omdömen 

Can not change my address on their web site. Will have to waste even more time trying to get through on the phone. Don’t subscribe…… buy it at a shop.

The website won't let me log in to manage my subscription. I've tried resetting my password but it doesn't help. This isn't the first time this has happened - in the past I've had to waste my time calling up their customer services to make changes to my account. Their website is still in the Stone Ages - every other magazine/journal/paper I subscribe to allows you to manage your subscription online. Also, when you try to log in it takes you to a separate website - I don't understand why they are trying to make it so complicated. I really like the writers/content but will unfortunately be cancelling my subscription for this reason.

NGHIstory is a great magazine but sadly their subscription service is disgraceful! On several occasions I got a year subscription but magazines went missing. As a last chance I took out a subscription for a year in 2022 and heard nothing back till I asked them what went wrong and they said - I took out a subscription for Canada readers! Something really wrong with these people - I am thinking of taking legal action

So sick of trying to watch any show on Nat Geo Channel. Commercials come on every 5 minutes and last for 3 minutes at a time....it's insane. The same commercials over and over again and in a 1 hour show almost half the time is commercials. Disney, you destroyed a good thing, shame on you!

International subscription service screwed up twice.

The articles can we well written and informative but their digital infrastructure is an absolute mess leading to a really poor customer experience. I tried the digital subscription, from the start it was confusing, I set up a direct debit but then couldn't access anything. You have to then create an account (separately), then link the subscription you previously paid for... Unnecessary complex, it should be one operation. When you do eventually get access to the articles, they're unfortunately riddled with ads (even though you've paid to access them) and they're badly implemented ads too, the kind that randomly load and move the page around so you have to scroll back to where you were reading. It's also impossible to find any info on your subscription, if you go to "manage subscription", it asks you to log in again even though you're already logged in. It's like nobody has considered or they just don't give a crap about the user experience. Which is a shame because I'd happily pay if it wasnt so infuriating. However, it is, so I'll be cancelling.

Is it a common thing for National Geographic around the world. I live in Jndia and had subscribed for the magazine on 8th October. I had also received a communication that December issue will be my first. However, toll today I have not received the magazine. I had written a mail as well in their customer support but have got no response.

Una volta sottoscritto l'abbonamento digital non avrete moto di vedere la durata dell'abbonamento, la data del successivo rinnovo e soprattutto i costi! Tutto viene nascosto al Cliente, che si vedrà dunque l'addebito successivo a prezzo pieno e non potrà far niente per annullare il tutto. La mancata trasparenza sulla gestione dei rinnovi, nel 2022 è inconcepibile: non si vedono i dati del proprio abbonamento e ancora meno è possibile gestirne il rinnovo/disattivazione da web.

Really great informative channel. Finding out new information of sculptures, history, animals and world findings is very invigorating.

I too wish I had read reviews on here before ordering a subscription. I placed my order back in October and still no sign of my magazine. The website is clunky and the password reset is not working so I can't even access my account. Not can I download back issues because the download does not work! Total rip off and feel like I have been scammed!

Reported to Trading Standards and BBC Watchdog. I hope you are investigated. Anyone else reading this please do the same.

We are in UK. We tried to arrange a subscription for our son who now lives in Canada. There is no way to do this online ! Enquiries to Customer service saw me passed from colleague to colleague on each side of the Atlantic, nobody taking responsibility nor offering any sensible suggestions as to how it could be arranged. Oh, I should add that one suggestion was that I phone US ( not Canada) and arrange it, I had to explain that the cost of the call would be much greater than the NG subscription.

The result of all this, one lost potential customer. How are NG still in business?

100 Best Photos, 2023. If I wanted your opinion on climate change I would have asked for it. You have drank the kool aide and I will no longer buy your publications.

Oh how I wish I have read all the reviews here before I even started considering National geographic subscription....

Long story short. I ordered a subscription as a present for my niece on 2nd May, until today 2n October, she hasn't received a single issue, 5 months later.
Support are answering my emails, they sound like polite people but it is not very useful and helpful information they are providing, no tracking number, no additional info.

I will definitely not continue with the subscription even if my niece start getting issues, which I highly doubt as of today.

Very poor auto renewal system. They tell you 13 months before it will automatically renew without giving any dates. Then they automatically take your payment without notice. This is completely contradictory to the legal guidance set out by the government for fair contract renewals. I would really encourage NG to change this practice as I believe it to be very unfair. This is clearly the view of everyone else on this review site. Surely this is impacting on any chance of returning customers?

Nothing but trouble. There are multiple websites offering seemingly the same thing for different prices. After subscribing, I still don't have access to the digital magazines.

OPGELET: BEDRIJF ONBETROUWBAAR.
Op 14 juli had ik een verzamelband over Egypte teruggestuurd(op eigen kosten) omdat ik het verkeerde land had gekozen. Onmiddellijk nadat ik dat gezien had had ik een contactformulier ingevuld om mijn bestelling te annuleren. Daar is nooit op gereageerd. Een week nadat ik de band had teruggestuurd bel ik omdat ik niet terugbetaald was. Daarop antwoordt men mij dat het één of twee weken kan duren(gewoon om een terugbetaling te doen!). Na twee weken bel ik terug omdat ik nog steeds niet terugbetaald was en dan zegt men mij dat het 4 tot 6 weken kan duren. Na 6 weken bel ik terug en vertelt men mij dat het de dag zelf zal terugbetaald worden. Vandaag bel ik terug en vertelt men mij na aandringen(eerst vraagt men mij een bewijs dat ik de band heb teruggestuurd)dat er een foutje gebeurd is bij hun, maar dat ik BINNEN 4 tot 6 WEKEN zal terugbetaald worden. Dit is pure oplichting. Vandaar mijn raad: koop niet bij National Geographic als je geen problemen wil hebben.

Disgusting service. I subscribed to nation geographic history a few years back. After the second year I tried to cancel. There is no U.K. contact details for them, so it was done through email.
Clearly that didn’t work as at time of renewal, they took a direct debit for a year’s subscription. Again, through email, I cancelled. Again this year they have just taken a years subscription from me. I’ve tried calling the U.K. number for nation Geographic, was told by a very rude man that they don’t deal with the History, and that he can’t do anything. Explained that there is no U.K. number to try, and that they don’t respond to email.
I have proof of email sent November last year trying to cancel, and from the year before.

The below reply for national geographic is exactly what I mean. They’ve read this review, seen I’ve emailed national geographic history, and advised that to get help… I email national geographic history. Save yourself time and money, and avoid

I have a National Geographic Traveller magazine gift subscription set up for a friend each year which has been in place since 2018. In June of this year, the managements of the payments have changed as it was previously managed by a third party subscription company. My direct debit payment was taken in October 2021 for the year (10 issues). Then National Geographic took the same payment again in June! Rang them several times and they keep telling me that there is no record of my payment (despite sending them a screen shot of the payment from my bank!). I had to call my bank to get the money back they have taken and they have now stopped the subscription THAT I HAVE AREADY PAID FOR advising me that if I want the subscription reinstated that I have to pay the annual fee again! I have sent emails again this week with the emails from the subscription company and details of the payment and now they are ignoring me! Appalling customer service, tried to take extra payments and now my friend is not receiving the subscription I have paid for! Someone needs to address this ASAP.

Zero stars for customer service! Utter waste of time!

I signed up for the online National Geographic subs and set up payment by DD from my UK bank. Later, wanting to change my email on the account I was unable to get past the second/security login to use 'manage my account' although correct details were given - it also had a login by address tab, with only US states so presumably thought I was a US customer. I explained all this to the US customer services but they were unable to help as I'm a UK customer...

So I emailed the UK customer service (ngmintl etc) assuming a real person would pick it up and described the issue, but received a reply which didn't address the problem, from "Johnliendon" who I now realise is a robot. A hopeless back-and-forth ensued until I'd got 3 of these identical replies and nothing solved - I changed the email subject to "Escalate this" to try and get someone interested but received a 4th identical reply.

Not wishing to waste further time and being unable to manage my account (e.g. cancel!) through the website I've cancelled the DD and informed the CS email bot-person.

After reading reviews below of NatGeo taking unauthorised payments on cancelled accounts I've spoken to my bank who say the DD should not be reactivated - we shall see.

Yes it's a shame as the content is interesting. But I don't have time for this BS.