National Geographic Magazine Omdömen 

Quick service for my question to update my (email)address.

A duplicated subscription to NGM for 2025 due to my erroneously repeated order of payment has been solved quickly to my entire satisfaction. Excellent for the efficient customer services of NGM.

Excellent response to my query. Couldn't have been simpler

It's impossible to get through to anyone to support a subscription. When you get through they tell you you're not in the USA so you try again and get nowhere. I've reset my password repeatedly to try and get into my details, emailed US and UK service accounts but had no replies. I've cancelled the DD in the hope the whole thing just goes away.

Review for customer service. Clear communication, resolved the issue in timely manner. No problems experienced. Helpful member of staff.

This review is for the customer service. I am very satisfied. Initial response was delayed but subsequent ones solved the issue I had. It was really smooth. In my case, due to issues in address input I did not receive the issue and on top of that I am moving to a different country. The NG team agreed to ship my subscription to my new address.

There are a few issues I have: first of all when I joined in 1996 I joined the NGS, now I find I have to accept the Disney ULA which applies to all potential interactions with Disney and their subsidiaries, I find this entanglement disturbing.
On that note I moved and had to get my address changed, online change would be easiest. But getting through the system didn't work for me, until I contacted the helpdesk. The helpdesk did fix the address change, but it will take two months for the change to become effective, which is in line with the statement on the paperwrapper, so no complaint there.
In conclusion got my issue fixed? It looks like it did, but I will find out. The whole Disney entanglement thing: will never get fixed. Consumer rights in the States for non-US citizens are non-existent, and I would have to take it to the ECJ. I will leave that for Max Krems as he has the relevant experience to do so. Also given the current political climate in the US translates to non-US consumers being up ****creek. I just suppose I have to accept my role as easy moneybag.

I've been getting the subscription for years, I love NatGeo! It's my weekend treat to sit and read through the articles, the incredible photography and just how much work conservationists, activists, indigenous people etc. are doing to preserve this planet and change the world.
I've found customer service helpful in the past and had to change my address with them recently which was nice and easy.

i would give negative stars if possible... got a paid nat geo digital subscription and it is a nightmare to deal with trying to cancel it. they cannot find my account using the account number they emailed me when i subscribed. i am so fed up getting emails about my automatic renewal and them trying to charge me for something i am desperately trying to get rid of... i have never experienced this much hassle and anxiety over canceling a simple subscription (been trying to complete the cancellation since march 2024)

I placed a gift order intended for Christmas, but seven weeks later, the first issue still hadn’t arrived. I instead received a letter stating there was an problem with the address, despite it being correct (and identical to the letter that arrived!). I was informed I’d have to wait until March ( in 8 more weeks!) for the next issue. Only when I asked, they offered to send the last two issues in 3 weeks. Absolutely unacceptable turn around. The customer service rep was also had an attitude that indicated they hated their job and also talking with people.

1 is the lowest I can click - I would rate my experience -5. I want to note that it is extremely rare for me to write a negative review but this has been an appalling experience and a massive waste of my time and energy. Over 3 months ago I paid for a subscription that included paper and digital access. I still do not have digital access after numerous requests for National Geographic to provide access. I have worked for years with overseas companies and am very adept at accessing online systems. The responses I get are either "here is the link" - which I have pointed out does not work, or "please delete cache and history". I have asked for a refund and been ignored. I now have to find out who I can contact directly - it is so disappointing as a child I use to look at my father's National Geographic magazines and marvelled at the stories, I thought I'd be supporting an industry that is struggling whilst also getting access to stories I could view from my phone. So sad.

Recieved nothing, customer service not helpful at all. What a waste of money!

refused to answer refund requests
total scam. I cant beleive such a large company is getting away with these deceptive practices

Watched episode 1 of What Really Happened: Wild West.
Rife with inaccuracies. The clothing, revolvers in 1700s etc. The whole thing is poorly done. Little attention to accuracy

I ordered a kid’s package as a gift on October 17th…the book was supposed to be delivered in three to five days after the order according to the website. Customer Service told me today it will take to the end of December. The book has yet to be sent. And the first magazine of the subscription should be received in another four to eight weeks. I regret not checking reviews. So disgusting and sad…and this is a Disney owned company…two old institutions dying…

I subscribed to natgeo through a promotion and I was curious about the content, I downloaded the app and strates to use it but a gew months later they just cut the app service saying that we had to ask for a refund before a certain date and resubscribe to their website.... I am a busy person and when I first tried to get the refund, I just couldn't find how... nothing works from the app anymore and I am passed the refund date... expecting way more from a brand that has been established for so long... and now a part of a so big company.... the more they grow the less they have respect for their customers...

In September I received a renewal letter "URGENT RENEWAL NOTIFICATION" wanting money for an ABYSMAL service!
In 2024 I have received 4, just 4 magazines. January, February, April and June - that's all. Emails go unanswered, tracked letters are ignored. They just do not care...
So sad to see a once esteemed publication reduced to this debacle.

I ordered a gift subscription for a young teenager in March because NGS have stopped supplying bookstores. The confirmation email said the first issue would be received in May. Just one out of six issues has arrived, so the problem is systemic and not an isolated occurrence.
This is how to turn a new generation of readers away from National Geographic.
Apart from which, taking money for goods but then not delivering is FRAUD.

Worst customer service ever, never received any thing from them, but I've been charged! And now they told me it's automatic renewal...

Would give ZERO stars if the option was available. I purchased a paper subscription as a gift, I was told it would take 12 weeks to get the first issue...4 months later nothing. Every time I call it's someone who doesn't speak English who tries to sell you another subscription.
I cancelled everything, this is fraudulent and very frustrating yet embarrassing when gifting!

Appalling. Tried 4 times to take advantage of special offer on digital subscription. Each attempt using various payment methods (all available) all result in an immediate email titled 'order failed'. I called customer services to be told that a) they have no pending orders for me on their system but b) to call back in 24 hours once I'm sure my card hasn't been billed. Not sure what the purpose of calling again is as that wasn't stated. I can see from my card account and paypal account that no payments have been processed. So I headed over here and saw the negative reviews. Needless to say, I won't be calling back and won't be taking out a subscription, not that I could even if I wanted to! Would give less stars if I could.