National Geographic Magazine Omdömen 

I just called the number 44 (0) 345 045 0355 listed on the National Geographic Traveller webpage under help section.
Aldwin answered and let me explain my subscription issue (I missed a delivery and got a Royal Mail card asking to reschedule, but since the service is handled via Whistl, there was no tracking number on the note. I called customer service because I need a tracking number to reschedule or even understand where my delivery is).

After explaining everything, Aldwin told me it was the wrong number and that I should call 01858 438787, the dedicated number for the Traveller magazine.

So I called… and who answered? Aldwin again!!! BUT he acted like we’d never spoken ... even though we’d just spoken minutes earlier!

He was clearly a real person, not an AI.
Now, setting aside the fact that they can’t provide a tracking number (so your item is essentially out there and you’re left completely stuck), my point is:
How is it possible to have someone so disengaged working in customer service? Someone so... mentally checked out (to put it in a nice way)?

Reportages pas du tout écologistes ( recherche d'or, d'opale,etc...) et pas bienveillants limites racistes ( the border). Pathétique ! De la " grande télévision " façon Trump. 🙄😒

Very good experience! Kind and clever!

Voglio tralasciare di cosa penso sulle fotografie di national geographic, i concorsi etc, in quanto spero tutti sappiano come in passato abbiano fatto vincere persone che avevano rubato foto di altri. Oggi però ho letto un articolo che più che storico mi è sembrato fazioso. Tra le altre cose, vi era scritto che gli alti ranghi nazisti hanno deciso di creare le camere a gas per non sprecare proiettili, quando chiunque appassionato di quel periodo sa che Himmler dopo aver assistito ad un'esecuzione, rimase scioccato ed ebbe un malore per via del sangue, e decise che i soldati non potevano vivere quel trauma ogni volta, le camere a gas erano la soluzione per non far vivere quelle sensazioni ai soldati.

Customer service responded to my request quickly and resolved my issue. They were polite and professional.

Trying to cancel after a years subscription. Magazine is great. Trying to cancel is like sitting an exam with GCHQ. I’ve been asked to verify for over half an hour. Tried setting up an account and to cancel and I can because I already have one. When I tried to get a reminder code to sign in to access no code is sent (repeatedly).
Honestly at this point just feels like a con to keep getting your money. Will anyone ever get back to me? Who knows? Is there someone working for the magazine having a laugh at making people jump through hundreds of hoops? its awful. wish id never signed up.

They cannot find my account yet my credit card continues to be charged for an annual subscription. My subscription was set to auto renewal but I cannot change this since nobody can access my account. Whether I call, try to log in online or send an email I get the same error that my account cannot be found. I was told to wait till I got the next issue as the correct account number would be on the mailing label. Well the mailing label came and it has the same account number that I sent them. I don't understand how nobody can find my account yet I am still getting the magazine and getting charged. Their subscription service is so suspicious. I might have to go to extreme lengths like freezing my card or reporting it lost so that I won't get charged again. Sorry Nat Geo but I can't support their shady subscription practices.

Uitermate slechte ervaring.
Verschillende keren gebeld voor een bevestigingen van een inschrijving.
Amateuristisch bedrijf. Niet instaat om na een inschrijving een automatische melding te doen
Ga niet in zee met ze.

Purchased a subscription and was disappointed to find out the canadian Magazine only tells one after purchasing it that it is on USD currency. When I went to cancel my subscription they charged me again, then refunded a smaller amount even though I cancelled it within a few hours of purchasing it. Still awaiting canceling the second charge that they performed a day after my first purchase.

Chaîne de moins en moins intéressante à beaucoup baissé dans la qualité, de ces documentaire.Quant au replay proposé inexistant !!! Certains documentaires récents ne peu être revus ! Cette chaîne à perdus en qualité.Il faut mieux regarder sur youtube😉

Had some payment related issues which was patiently looked into by the associate Janien. Subscription successfully availed at last. The support team is very cordial and helpful.

I get the magazine in Italy and needed to change my mailing address. It was easier than I expected. I just sent not to the address on the magazine cover and they did it for me and let me know via email. They also sent the web link where I can do it on my own in future.

I like national geographics. I haven't had a subscription for a while and wanted to try the digital version.
The service is terrible. Initially I was able to access the site with my iPad but not my laptop. Now I can't use either. I can log in but the account needs to be linked to a Disney account (not sure why since I created a national geographics account). I created a Disney account but it won't allow me to link (says it's already linked to another account. Customer service so far has not helped. The chat is only if you want to subscribe and the email help was no help at all. Next I'll try to call them (only available during certain hours). Not looking good at the moment. This is a ridiculous system. You need multiple accounts for one subscription.
I got in touch with someone over the phone and the issue was that while I had a login @gmail, my account login associated with the subscription was @google.com (person on the phone was very courteous and helpful). Not sure what happen or why I was able to login with my @gmail account (just with no subscription). National geographics is great but you need to create a Disney account first then get the subscription if you get the subscription first it asks you to create a Nat Geo account but then you still need to create a Disney account. Not sure if I made the mistake or if it defaulted to @google.com somehow. They really should make this easier, and the chat should have been allowed to help with this (they only manage subscriptions not account access).
I would have given 4 starts otherwise

Ho dato una stella perché non si può dare meno! Un disastro. Ho regalato l’abbonamento e sto facendo una pessima figura. Ogni mese la rivista, se va bene arriva 20/30 giorni dopo l’uscita in edicola. Al telefono dicono è colpa di Poste italiane. Io so che ho comprato un servizio e questo servizio non funziona

Janien from National Geographic customer services was excellent in helping me. She gave a prompt reply and solution to my issue.

The customer service has been very fast and efficient following the request. We are very satisfied with the treatment. And of course with the magazine to which we have been subscribing for many years and we think it is an excellent product.

I have had a digital subscription since September 2024. For a couple months now, I have been able to sign on to the site, but not read any articles. Apparently, there is a problem with the Disney+ link for digital only subscribers. I finally decided to get this fixed, which led to a frustrating two days. Online help is nice, but doesn't support digital only customers, phone call claims I called outside business hours despite being well within the range stated on the message. (I found help independently via Google, and was able to get things working *once* by deleting site cache and cookies, but not a second time.) The articles are really interesting and the photos gorgeous, but it's just not worth the hassle!
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Update: Nat Geo did get hold of me -- they had me clear the cache again but also give it 24 hours. I was dubious, but it did work and now I am logging in w/ Disney+ and happily reading the articles. I added two stars because they got it fixed, but not all the way because it was so difficult to get help.

Problem sorted. Partially my fault. Went all round the houses.

Excellent customer service, thank you Matette.
South Africa's Postal Service has largely collapsed, resulting in erratic to non-delivery of my National Geographic Magazines. NGM informed me they were working on a possible alternative delivery arrangement. Let us hope it works. It will be sad to cancel my subscription, due to non-delivery of my NGMs, after nearly 50 years being an enthusiastic member.

I needed to amend direct debate mandate on the magazine subscription. Not knowing the correct procedures, I emailed National Geographic (NG).

Within 24 hours of first enquiry, the amendment was completed successfully.

Thank you for the support.