National Geographic Magazine Omdömen 

quick efficient solution to my problem concerning my lifetime membership to this amazing publication

Arrives just a little late. But the issues are timeless.
Subscribing was the best thing I ever did.

Thanks.

Als geschenk voor mijn 25ste verjaardag ontving ik een levenslang National Geographic-abonnement. Mijn leeftijd is nu 79. Tot op heden werd al die jaren het magazine, maandelijks, zeer getrouw en zonder onderbreking opgestuurd. Maar dit is niet het enige positieve.
Het lezen van de hoogstaande, maar toegankelijk geschreven artikels is voor mij niet alleen een aangename bezigheid, maar ook een waardevolle bron van kennis. Mijn inzicht in onderwerpen zoals geschiedenis, natuur, ontdekkingsreizen, ruimtevaart en nog veel meer is er aanzienlijk door verrijkt. Het voelt alsof ik mijn studies thuis verderzet, op een boeiende en inspirerende manier. Bovendien hebben verschillende reportages mij ertoe aangezet om zelf enkele van de beschreven landen te bezoeken—een directe invloed die ik enorm waardeer. Als amateurfotograaf geniet ik ook telkens opnieuw van de prachtige en zorgvuldig geselecteerde beelden die de verhalen visueel tot leven brengen.
Ik kijk alvast uit naar de volgende nummers!
Hector Geeraert

Original articles, written and presented professionally, without any hidden agendas...

I keep receiving my subscription late. This time I received the July and August magazines in early September!!! Therefore, I contacted the Customer Service Department which is always eager to help and prompt in it's response. You feel taken care of and that all I ask of such department. Thank you!

Good service, even after my move and I forgot to change the address. They made up for my mistake. Good stuff!

Nothing like having attentive people listen and understand your predicament.
Rexel at Nat Geo was really that and was a testament to how customer service people should act.
He resolved my issue in one phone call and you know when you hang up and have that wow feeling - it happened

I enjoyed reading passionately the NGM since I was a teenager in the fifties. When I moved in the late sixties for my university graduation, I took a subsciption and still enjoy discovering and reading this magnificent magazine. I visited many times the NG premises in Washington DC, bought maps (including the flabergasting wall edition of the world map…) and when I read some of those surprising negative comments, honestly, my jaw hit the floor. Who in their right mind would want to cancel their subscription? With all the junk floating around out there, we should be throwing confetti for having a magazine actually worth reading! In the past 65 years, I think I’ve moved house more times than a hermit crab, but not once did I ever miss an issue—these things follow me better than my own shadow. As for delivery complaints? I find them more mysterious than a cat in a cardboard box. Honestly, to the marvelous team behind my favorite magazine: hats off and jazz hands for a job spectacularly done. I’m already counting down the days to the next issue—bring it on!
Christian - Switzerland

As a lifetime subscription holder, National Geographic reach out occasionally to check I'm still alive! I overlooked the last letter but got a speedy response when I emailed and immediate verification that the subscription would continue. Excellent customer service. In over 50 years they've reliably delivered every issue.

I read the summary of comments and was astonished by some remarks.
Who the hell would want to cancel subscription ? With all the garbage that is floating around, we may be happy to have a magazine that is worth reading.
Over the past 30 years we have probably moved about 5 times. Never did I miss one single magazine. Again, complaints about delivery are mystifying to me.
I can only thank the great group behind my preferred magazine for the outstanding job well done.
I'm already looking forward to the next issue !!!

All the right questions were asked and the issue promptly solved after I provided the requested information.

My father gave me a Lifetime Subscription of National Geographic and I cannot feel more satisfied with it, with the magazine and with its customer service. Thanks National Geographic!

Ik heb vorig jaar National Geographic cadeau gedaan, na 14 nummers zou dit cadeau-abonnement automatisch stoppen. Helaas is dit niet gebeurd en is in juni € 101,50 afgeschreven van mijn rekening en is zonder instemming verlengd!! Prijs kado abb was €69,98. Ben al heel de week bezig om telefonisch contact te krijgen met Nat Geo. Al twee keer met Hearst uitgeverij gebeld, maar eind vd week nog steeds geen bericht terug. Slecht!

It"s not only this time , it is for more than a year that I'm not receiving my magazine . After many e-mails and many sorrys from the assistants who answered ( almost each time a different person , or maybe some robot )nothing happened.
The last answer from Janien (?) told me that I have 2 options : 1 . to renew my subscription ( because the last one expired , and they can"t search further why I have these delivery problems , if I haven"t a valid subscription
2. accept a refund of 59 euros
I choosed the first and I renewed for another 2 years.
So , like nothing had happened I 'll have to wait now , not for my issues of the magazine never received ( 14 months ) , but to see if the problem will continue with my new subscription.
I've always had the same address and now , of course , the same .
So what I'll have to do in the event that my magazine will continue to NOT arrive ?
And what with the issues I've paid for and never received ?

Disappointed that a company that has been loved and deemed trustworthy for so many years would do the gross thing of 'renewing' my subscription without my consent two months before it was set end. I luckily was able to borrow money to put in my account before the payment went through, but the considerable cost once converted to CAD ($80) would have made my account bounce and really messed me up. I'm giving them two stars instead of one because they do have great customer service agents to help with the refund at least. But this shouldn't be happening in the first place.

Initial subscription period was filled with missed issues. It took a considerable amount of to and fro with customer care to finally get that all sorted out and I received the final 6 issues on time of my 1 year subscription.
I also received missed issues.
Since i think the bottlenecks in delivery have been sorted out, I renewed my subscription for a further 2 years.
Hope that goes smoothly too.
Customer care have been patient, prompt and helpful.
I appreciate that.
Keep exploring.

i have had a subscription now since january. The whole process of having to link into a disney plus account should have sent alarm bells. however i did want to read the articles - i had previoulsy had a subscription a few years back. This time however complex password resets/linking accounts/ no easy access to magazine has left me frustrated and dissapointed. Now i cant access an account so i can cancel. it all feels dodgy and money scamming to me. i have contacted a few "email addresses" however to date still have not managed to cancel.

I have a digital subscription to National Geographic which I love, However they took funds from my account a full 2 months in advance of the expiration date. This is outrageous. There is no reasonable way to charge someone so far in advance.

Subscribing was very fluent. I made a mistake using the wrong (work)email adres during subscription. It was corrected through one simple email with the customer service adres mentioned in the confirmation email.