This review is NOT for Midland Heart. It is solely for the contractor who has completed works in my house over the last two weeks. Patrick was sent to complete plastering work on 2 rooms in my... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Shambles of a company and service. I’ve made a few warranted complaints over the last year about Anti social behaviour, damage to my property due to rodents, which an independent contractor said you h... Se mer
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Lewis, Tevin and Hamza 3 lovely young men came to sort a damp issue within my property. Nothing was too much trouble very polite and respectful really put me at easy over job being done. Having ha... Se mer
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There's not enough thanks in this universe to give midland heart for helping me out of a domestic abuse situation. Rosie Ward was assigned as my tenancy case officer and she worked so hard with meetin... Se mer
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Företagsinformation
Skrivet av företaget
Midland Heart is a respected housing association providing quality, affordable homes across the Midlands. Since 1925, we’ve been committed to providing safe and well-maintained homes for individuals and families. Today, we manage thousands of homes across the region, and our mission remains the same - putting tenants at the heart of everything we do. We always listen to tenant feedback, invest in our neighbourhoods, and deliver a reliable repairs and maintenance service. Whether you live in one of our homes or are looking to join our community, we’re here to support you. Share your experience on our Trustpilot page and help shape the services we provide. (This profile is monitored Monday to Friday, 9am - 5pm. For emergencies, please call 0345 60 20 540.)
Kontaktuppgifter
20 Bath Row, B15 1LZ, Birmingham, Storbritannien
- 0345 60 20 540
- feedback@midlandheart.org.uk
- www.midlandheart.org.uk
4,5
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Everyone is so friendly and nothing is…
Everyone is so friendly and nothing is to much trouble so very pleased 😁 👍
1 augusti 2026
Svar från Midland Heart
We're glad to hear that you're happy Kenneth! If there's ever anything that we can help with, you know where to find us.
The team at Midland Heart.
Dave & Evrol came to my home to fit in…
Dave & Evrol came to my home to fit in a new bath tub. They did an Amazing job. They ensured they cleaned up after themselves. They were polite patient and welcoming. I highly reccommed there service. The finishing touch was just perfect 10/10
12 augusti 2026
Omdöme utan inbjudan
Svar från Midland Heart
Thanks for taking the time to leave a positive review Anieka.
The team at Midland Heart.
Professional Workman
Paul Frankton came to my property and showed me his photo id and told me his name and that he was from Midland Heart and he had came to do repairs in my property.
He was very polite which I appreciated.
Showed him the repairs
I had reported and he carried out the repairs and showed me what he had done and checked I was happy with the repair which I was very happy.
He carried out the repairs in good time and removed any rubbish and cleaned the surface he had worked on which I appreciated.
Very Professional and a credit to Midland Heart.
Have lived at my house many years and not always had Professional workmen but must say he definitely was .Thankyou
12 augusti 2026
Omdöme utan inbjudan
Svar från Midland Heart
It's great to hear that you've had a positive experience Michelle. Whenever our operatives pop over for home visits to complete any repairs, we always expect them to introduce themselves at the door and explain what they're going to do.
We always want to make sure that you feel comfortable.
The team at Midland Heart.
Angry at rent prices to live in a place…
Angry at rent prices to live in a place that is a mess. Paying charges for maintenance of area where it is always looking disgraceful! Litter everywhere , I’d might aswell live in a tip !
Want a move but can’t get one as no one wants to live where we do because of the state of it ! No support from housing officer don’t even know who it is !
11 augusti 2026
Omdöme utan inbjudan
Svar från Midland Heart
Hi Jacqueline, we're sorry to hear that there's been fly-tipping in your neighbourhood, this is something we're working hard on tackling with support from local councils.
Fly-tipping removal isn't part of our landlord services, but if we see any dumped rubbish on our land, we'll always visit and investigate. If there's anything you'd like to flag or discuss further, please don't hesitate to send us an email to feedback@midlandheart.org.uk
The team at Midland Heart.
Steve from Midland Heart came out to …
Steve from Midland Heart came out to do some work today (mould treatment).
Steve is very polite and jovial. He is very professional, he showed his ID upon arrival and explained what he was going to do before he entered my home.
Lovely to have met him. Would welcome him back into my home again. We need more work men like him. Thank you Steve, all the very best keep being you.
11 augusti 2026
Omdöme utan inbjudan
Svar från Midland Heart
It sounds like Steve followed all the correct processes, especially in showing his ID once he arrived. We always want our tenants to feel reassured and comfortable.
If there's ever anything else, you know where to find us.
The team at Midland Heart.
Lee Tennant advisor was professional …
Lee Tennant advisor was professional polite, punctual and great to deal with very happy with Lee s work attitude!
I have had some terrible experiences with other MH staff , but Lee gets ten out of ten thanks Darren.
11 augusti 2026
Omdöme utan inbjudan
Svar från Midland Heart
Thank you so much for taking the time to leave a positive review Darren. We're glad to hear that you're happy with the recent service.
The team at Midland Heart.
Jagjit and Spwron
Jagjit, came and explained everything to me and has now reassured me that the damp and mold will be sorted, he told me he will try his best to give us the help that we need. He took pictures and explained how the jobs should be done. Thank you
Also Steve came too and explained what was wrong with our walls and he cleaned everything up. He was very calm and reassuring.
10 augusti 2026
Omdöme utan inbjudan
Svar från Midland Heart
It's good to hear that the team were able to explain what was going on with the mould issue and how to get this cleared up as quickly as possible.
If there's ever anything else, you know where to find us.
The team at Midland Heart.
Jag Clare service
Jag Clare was very helpful during his visit. He quickly removed the mold and explained how to prevent it from happening again. He also noticed numerous cracks in the house and immediately took pictures to report it. Throughout the whole process he explained what may have been the causes of all these issues and was extremely informative.
10 augusti 2026
Omdöme utan inbjudan
Svar från Midland Heart
It's great to hear that Jagjit was able to support you in getting rid of the recent damp and mould situation. If this comes back or if you've got any concerns, please don't hesitate to give our Hub team a call.
The team at Midland Heart.
Terry and Graham they came to 100…
Terry and Graham they came to 100 Durham and they did work n they were soo nice n helpful never seen people like that.. Soo nice n helpful
7 augusti 2026
Omdöme utan inbjudan
Svar från Midland Heart
Thank you Sadia for taking the time to leave a lovely review. It's great to hear that you're pleased with the recent visit from Terry and Graham and that they were able to help you.
The team at Midland Heart.
as always good communication turns up…
as always good communication turns up when they say they will. staff on calls helpful and polite and deal with my issue first time
7 augusti 2026
Svar från Midland Heart
We really appreciate you taking the time to leave a review Mary. If there's ever anything that you need a hand with, or if you've got any questions, you can always give our Hub team a call and we'll be here to help.
The team at Midland Heart.
Midland heart is a really good housing…
Midland heart is a really good housing association and very helpful when I needed help
7 augusti 2026
Svar från Midland Heart
Thanks William for taking the time to leave a positive review.
The team at Midland Heart.
Above and beyond
Evrol, thank you for your professionalism and willingness to go above and beyond. Not only did you resolve the issue the French doors, you also very kindly moved the latch for the garden gate which I can finally bolt from the inside. God bless you always. 🙏🏻
7 augusti 2026
Omdöme utan inbjudan
Svar från Midland Heart
It's great to hear that you're happy with the recent visit and that Evrol was able to support you in getting the doors fixed!
The team at Midland Heart.
Svar från Midland Heart
If there's anything that we can help with, please don't hesitate to give our Hub team a call.
The team at Midland Heart.
Evrol did a fantastic job
Evrol did a fantastic job. He came in and finished all the jobs. Very please with the job that he did. Thank you
6 augusti 2026
Omdöme utan inbjudan
Svar från Midland Heart
Thanks Shersi for taking the time to leave a positive review.
The team at Midland Heart.
Jo rose my rent officer has been…
Jo rose my rent officer has been extremely supportive by putting in place arrangements that I could manage whilst taking in consideration my circumstances. I did not expect this kind of help from any housing organisation and it helped to lift my spirits, whilst giving me back some control of my finances.
15 maj 2026
Svar från Midland Heart
It's really lovely to hear that Jo was able to support you and took her time to understand your situation and figure out how she could help. We'll be sure to pass on your feedback to Jo and her manager.
If there's ever anything else that we can help with, you know where to find us.
The team at Midland Heart.
Still waiting for floor to be replaced…
Still waiting for floor to be replaced should have been 2 months ago still waiting
14 april 2026
Svar från Midland Heart
We're sorry to hear that you're still waiting on an update about the floor replacement. We'd like to get this looked into for you, if you could send over an email to feedback@midlandheart.org.uk with your details and we'll pick this up.
The team at Midland Heart.
Svar från Midland Heart
Thanks for the positive review Ervin!
The team at Midland Heart.
Friendly …
I found the gentleman think.he his a surveyour a very friendly and approachable he took photos and explained the next step to my repair
4 augusti 2026
Svar från Midland Heart
It's good to hear that the surveyor explained what he was doing and why, so that way you knew what was going on. If you need a hand with anything else, you can give our Hub team a call.
The team at Midland Heart.
Helpful
Jordan who dealt with my query was very helpful and confirmed straight away what I needed to know.
5 augusti 2026
Svar från Midland Heart
Thanks Mcnally, for taking the time to leave a lovely review. We're really happy to hear that everything has been sorted for you.
The team at Midland Heart.
Svar från Midland Heart
We're glad to hear that you're happy with the recent advice. If you need a hand with anything else, you can always give our Hub team a call or send over an email.
The team at Midland Heart.
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