Shambles of a company and service. I’ve made a few warranted complaints over the last year about Anti social behaviour, damage to my property due to rodents, which an independent contractor said you h... Se mer

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Lewis, Tevin and Hamza 3 lovely young men came to sort a damp issue within my property. Nothing was too much trouble very polite and respectful really put me at easy over job being done. Having ha... Se mer
Företaget har svarat
There's not enough thanks in this universe to give midland heart for helping me out of a domestic abuse situation. Rosie Ward was assigned as my tenancy case officer and she worked so hard with meetin... Se mer
Företaget har svarat
Ashley cooper (aj) come out to do my mold on my bathroom walls today and he defo deserves his 5* he was amazing very polite full thank you so much 🌟
Företaget har svarat
Företagsinformation
Skrivet av företaget
Midland Heart is a respected housing association providing quality, affordable homes across the Midlands. Since 1925, we’ve been committed to providing safe and well-maintained homes for individuals and families. Today, we manage thousands of homes across the region, and our mission remains the same - putting tenants at the heart of everything we do. We always listen to tenant feedback, invest in our neighbourhoods, and deliver a reliable repairs and maintenance service. Whether you live in one of our homes or are looking to join our community, we’re here to support you. Share your experience on our Trustpilot page and help shape the services we provide. (This profile is monitored Monday to Friday, 9am - 5pm. For emergencies, please call 0345 60 20 540.)
Kontaktuppgifter
20 Bath Row, B15 1LZ, Birmingham, Storbritannien
- 0345 60 20 540
- feedback@midlandheart.org.uk
- www.midlandheart.org.uk
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Jagjit has been very attentive and has…
Jagjit has been very attentive and has taken my issues very seriously and was very thorough as I have had issues of mould and damp and structural issues all this had been highlighted for the past 3 years and was fobbed off of constant back and fourth he has made sure everything was noted down and was very reassuring and did not keep me in the dark of the whole process as the previous experiences was just touch and go and nothing was done about it but overall the service provided by this gentleman Jagjit was amazing so for that I would give the overall a great rating for the gentleman.

Svar från Midland Heart
What professional workmanship should look like
Spwron Singh did a brilliant job removing the mould on the bathroom ceiling. He also took the time to send in a request to the repair team regarding damaged alcove on the window edge on my behalf. Spwron gave me positive, helpful advice and tips on future maintenance mould issues, he was professional, polite and respective in my home. He took great care to ensure everything was clean and tidy after the work was carried out. Spwron is a credit to your team, thank you again Spwron Singh! 👍🏾

Svar från Midland Heart
5 star service
Phil from the rangers team is absolutely awesome he really rescued me and my dad when I got locked out. Also thanks to Aisha from repairs making it happen

Svar från Midland Heart
From a grateful Tenant
Danny and Shaf came a few weeks ago to clear bulky waste from in and around my property, following an inspection.
They were very accommodating and efficient.
Proof again, Rangers are not just a myth.
Well done Guys!

Svar från Midland Heart
creaky floor boards
Upstairs bedroom had floor boards underneath the carpet, in the middle section of room were making creaky noises. Martin White , who came to fix was very friendly and approachable. He was able to identify how to fix creaky noise. By replacing and fiting two boards which he crafted quickly and drilled at my sections to stop the creaky sound overall. He also cleaned up after himself and placed back the carpet for me.

Svar från Midland Heart
Im not talking for midland heart it…
Im not talking for midland heart it self as they seem to not care about my situation being an emergency regarding getting in to a niebours flat to find the leak that is impacting my flat and my life im giving the two work men who are brilliant Martin and Steve they are fantastic they did all they could do considering the curcumstances they need medals they couldnt finish the work due to the leak in the flat next to me not getting sorted as midland heart need to get in next doors flat to fix the leak so its a waiting game but when /if this is sorted i am going to tell midland heart i want Martin and Steve to finish the work once again Martin and Steve are fantastic

Svar från Midland Heart
Great work from Tevin and Eurol
Great work from Tevin, had the kitchen tiles done. Did a fantastic job. Stayed well over the time he should have, left at 7pm instead of 5pm just to make sure he got the job done!! and even cleaned up everything after he finished went above and beyond what was expected. Left no mess and clean job overall.

Svar från Midland Heart
Steve came out to treat some mould in a…
Steve came out to treat some mould in a bedroom. Very helpful and friendly guy and gave me some good advice for future reference. All round really good service I’m very happy

Svar från Midland Heart
Amazing staff
We had Hatel (I think that’s how you spell it) come to our property today and he was amazing, professional, informative and just very helpful. Made sure we were happy with all the work carried out. Made sure the work that wasn’t was done when he was there and even took time to talk to my children who kept saying hi. Honestly he’s an asset to the company

Svar från Midland Heart
I had Martin come out and do some…
I had Martin White come out and do some plastering on our living room wall. He was very detail oriented and took his time to ensure that the wall was completely even. He answered all my questions and offeee advice regarding any follow-ups work that would be required with expected times this could start to be booked in from. He was very polite and cannot recommend him enough.

Svar från Midland Heart
Surveyimir Ashish from specialist…
Surveyor Ashish from specialist repair team visited today. Very polite, professional and raised repairs for me with no problem

Svar från Midland Heart
Martin white was a clean and kind man…
Martin white was a clean and kind man he went beyond his job discretion and cleaned up after his work would keep him to help me around the house thanks Martin very greatfull
Marcia

Svar från Midland Heart
I booked some repairs as my taps and…
I booked some repairs as my taps and shower were leaking. Mr Ian Griffin came within the time frame that was given. He was very polite and professional, I asked him if he could wear his shoe protection as not to dirty my stair carpet. He said yes of course.His work was perfect he repaired all my leaking taps and shower, He was so cleaned areas he was working in I was very pleased

Svar från Midland Heart
It is safe and peaceful flat block to live…
It is safe and peaceful flat block to live in.
Have lived in this block near 20 years, neighbours moved in and out by their circumstances change, this place always been keeping tidy in public area inside block.Rubbish bin has been collected, window outside has been cleaned on regularly bases. And furthermore,there are nothing happen to make resident terrify, they feel peace in mind.

Svar från Midland Heart
Good but if do all house again rebuild…
Good but if do all house again rebuild because too cold inside and some time rain falling on roof in our bedrooms and dining room .

Svar från Midland Heart
The rent staff just wouldn't listen to…
The rent staff just wouldn't listen to me it really stressed me out, I won't be going through that again very disappointed

Svar från Midland Heart
The process was flawless from start to…
The process was flawless from start to finish. The maintenance gentleman Apolostis was on time, was very polite and efficient and clean. All in all excellent 👍

Svar från Midland Heart

Svar från Midland Heart
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.







