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Midland Heart Omdömen 

1 768
•
TrustScore 4.5 av 5

4,5

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Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Shambles of a company and service. I’ve made a few warranted complaints over the last year about Anti social behaviour, damage to my property due to rodents, which an independent contractor said you h... Se mer

Betygsatt 5 av 5 stjärnor

Lewis, Tevin and Hamza 3 lovely young men came to sort a damp issue within my property. Nothing was too much trouble very polite and respectful really put me at easy over job being done. Having ha... Se mer

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Betygsatt 5 av 5 stjärnor

There's not enough thanks in this universe to give midland heart for helping me out of a domestic abuse situation. Rosie Ward was assigned as my tenancy case officer and she worked so hard with meetin... Se mer

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Betygsatt 5 av 5 stjärnor

Ashley cooper (aj) come out to do my mold on my bathroom walls today and he defo deserves his 5* he was amazing very polite full thank you so much 🌟

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Företagsinformation

  1. Bostadsförening

Skrivet av företaget

Midland Heart is a respected housing association providing quality, affordable homes across the Midlands. Since 1925, we’ve been committed to providing safe and well-maintained homes for individuals and families. Today, we manage thousands of homes across the region, and our mission remains the same - putting tenants at the heart of everything we do. We always listen to tenant feedback, invest in our neighbourhoods, and deliver a reliable repairs and maintenance service. Whether you live in one of our homes or are looking to join our community, we’re here to support you. Share your experience on our Trustpilot page and help shape the services we provide. (This profile is monitored Monday to Friday, 9am - 5pm. For emergencies, please call 0345 60 20 540.)


Kontaktuppgifter

4,5

Utmärkt

TrustScore 4.5 av 5

2 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 96 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,5

Alla omdömen

(1 768)

656 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Jagjit has been very attentive and has…

Jagjit has been very attentive and has taken my issues very seriously and was very thorough as I have had issues of mould and damp and structural issues all this had been highlighted for the past 3 years and was fobbed off of constant back and fourth he has made sure everything was noted down and was very reassuring and did not keep me in the dark of the whole process as the previous experiences was just touch and go and nothing was done about it but overall the service provided by this gentleman Jagjit was amazing so for that I would give the overall a great rating for the gentleman.

25 augusti 2026
Omdöme utan inbjudan
Logotyp för Midland Heart

Svar från Midland Heart

We're so glad that Jagjit was able to help you with your damp and mould problems following your previous experience. If these problems return please get in touch. The team at Midland Heart.

Betygsatt 5 av 5 stjärnor

What professional workmanship should look like

Spwron Singh did a brilliant job removing the mould on the bathroom ceiling. He also took the time to send in a request to the repair team regarding damaged alcove on the window edge on my behalf. Spwron gave me positive, helpful advice and tips on future maintenance mould issues, he was professional, polite and respective in my home. He took great care to ensure everything was clean and tidy after the work was carried out. Spwron is a credit to your team, thank you again Spwron Singh! 👍🏾

18 augusti 2026
Omdöme utan inbjudan
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Svar från Midland Heart

Thank you so much for your review. We're pleased that Spwron did such a great job and left you with some tips for how to avoid future problems. The team at Midland Heart.

Betygsatt 5 av 5 stjärnor

5 star service

Phil from the rangers team is absolutely awesome he really rescued me and my dad when I got locked out. Also thanks to Aisha from repairs making it happen

24 augusti 2026
Omdöme utan inbjudan
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Svar från Midland Heart

We're so glad Phil was able to be there to help you out! You know where we are if there is anything else you need. The team at Midland Heart

Betygsatt 5 av 5 stjärnor

From a grateful Tenant

Danny and Shaf came a few weeks ago to clear bulky waste from in and around my property, following an inspection.

They were very accommodating and efficient.

Proof again, Rangers are not just a myth.

Well done Guys!

31 juli 2026
Omdöme utan inbjudan
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Svar från Midland Heart

Thank you for taking the time to share a review about some of our Rangers team. We're so pleased they were able to help you out with your bulky waste issue. The team at Midland Heart.

Betygsatt 5 av 5 stjärnor

creaky floor boards

Upstairs bedroom had floor boards underneath the carpet, in the middle section of room were making creaky noises. Martin White , who came to fix was very friendly and approachable. He was able to identify how to fix creaky noise. By replacing and fiting two boards which he crafted quickly and drilled at my sections to stop the creaky sound overall. He also cleaned up after himself and placed back the carpet for me.

21 augusti 2026
Omdöme utan inbjudan
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Svar från Midland Heart

It's great to hear about your recent experience when Martin came to fix your creaky floorboards. If there is anything else we can help with, you know where we are. The team at Midland Heart.

Betygsatt 5 av 5 stjärnor

Im not talking for midland heart it…

Im not talking for midland heart it self as they seem to not care about my situation being an emergency regarding getting in to a niebours flat to find the leak that is impacting my flat and my life im giving the two work men who are brilliant Martin and Steve they are fantastic they did all they could do considering the curcumstances they need medals they couldnt finish the work due to the leak in the flat next to me not getting sorted as midland heart need to get in next doors flat to fix the leak so its a waiting game but when /if this is sorted i am going to tell midland heart i want Martin and Steve to finish the work once again Martin and Steve are fantastic

18 augusti 2026
Omdöme utan inbjudan
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Svar från Midland Heart

This sounds like a frustrating situation for you Diane. We're glad that Martin and Steve did such a great job, but please get in touch via email to feedback@midlandheart.org.uk if you don't get a response regarding the access to the flat next door to address the leak. The team at Midland Heart.

Betygsatt 5 av 5 stjärnor

Great work from Tevin and Eurol

Great work from Tevin, had the kitchen tiles done. Did a fantastic job. Stayed well over the time he should have, left at 7pm instead of 5pm just to make sure he got the job done!! and even cleaned up everything after he finished went above and beyond what was expected. Left no mess and clean job overall.

20 augusti 2026
Omdöme utan inbjudan
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Svar från Midland Heart

Thank you so much for taking the time to leave a lovely review Wiktoria. It's great to hear that both Tevin and Evrol were able to support you and made sure to finish the job before leaving.

If there's ever anything else that we can help with, you know where to find us.

The team at Midland Heart.

Betygsatt 5 av 5 stjärnor

Steve came out to treat some mould in a…

Steve came out to treat some mould in a bedroom. Very helpful and friendly guy and gave me some good advice for future reference. All round really good service I’m very happy

19 augusti 2026
Omdöme utan inbjudan
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Svar från Midland Heart

Thanks for taking the time to leave a positive review Joanne.

The team at Midland Heart.

Betygsatt 5 av 5 stjärnor

Amazing staff

We had Hatel (I think that’s how you spell it) come to our property today and he was amazing, professional, informative and just very helpful. Made sure we were happy with all the work carried out. Made sure the work that wasn’t was done when he was there and even took time to talk to my children who kept saying hi. Honestly he’s an asset to the company

18 augusti 2026
Omdöme utan inbjudan
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Svar från Midland Heart

Hi Chloe, thank you so much for taking the time to leave a positive review.

It's really good to hear that you're happy with the recent visit. If there's ever anything else that we can help with, you know where to find us.

The team at Midland Heart.

Betygsatt 5 av 5 stjärnor

I had Martin come out and do some…

I had Martin White come out and do some plastering on our living room wall. He was very detail oriented and took his time to ensure that the wall was completely even. He answered all my questions and offeee advice regarding any follow-ups work that would be required with expected times this could start to be booked in from. He was very polite and cannot recommend him enough.

17 augusti 2026
Omdöme utan inbjudan
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Svar från Midland Heart

Hi there, thank you so much for taking the time to leave a positive review. If there's ever anything that we can help with, you know where to find us.

The team at Midland Heart.

Betygsatt 5 av 5 stjärnor

Surveyimir Ashish from specialist…

Surveyor Ashish from specialist repair team visited today. Very polite, professional and raised repairs for me with no problem

14 augusti 2026
Omdöme utan inbjudan
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Svar från Midland Heart

Sounds like everything went smoothly with your recent visit. If there's ever anything that we can help with, you can always give our Hub team a call.

The team at Midland Heart.

Betygsatt 5 av 5 stjärnor

Martin white was a clean and kind man…

Martin white was a clean and kind man he went beyond his job discretion and cleaned up after his work would keep him to help me around the house thanks Martin very greatfull
Marcia

11 augusti 2026
Omdöme utan inbjudan
Logotyp för Midland Heart

Svar från Midland Heart

Hi Marcia, thank you so much for taking the time to leave such a lovely review. Its's great to hear that Martin was able to support you.

The team at Midland Heart.

Betygsatt 5 av 5 stjärnor

I booked some repairs as my taps and…

I booked some repairs as my taps and shower were leaking. Mr Ian Griffin came within the time frame that was given. He was very polite and professional, I asked him if he could wear his shoe protection as not to dirty my stair carpet. He said yes of course.His work was perfect he repaired all my leaking taps and shower, He was so cleaned areas he was working in I was very pleased

12 augusti 2026
Omdöme utan inbjudan
Logotyp för Midland Heart

Svar från Midland Heart

Hi Byrne, thanks for taking the time to leave an honest review. It's good to hear that you're happy with the recent visit.

If there's ever anything else that we can help with, you know where to find us.

The team at Midland Heart.

Betygsatt 4 av 5 stjärnor

It is safe and peaceful flat block to live…

It is safe and peaceful flat block to live in.
Have lived in this block near 20 years, neighbours moved in and out by their circumstances change, this place always been keeping tidy in public area inside block.Rubbish bin has been collected, window outside has been cleaned on regularly bases. And furthermore,there are nothing happen to make resident terrify, they feel peace in mind.

13 augusti 2026
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Svar från Midland Heart

It's good to hear that you're happy with the cleaning services. Our contractors aim to visit all communal areas regularly to make sure it's always safe and clean for our tenants.

The team at Midland Heart.

Betygsatt 4 av 5 stjärnor

Good but if do all house again rebuild…

Good but if do all house again rebuild because too cold inside and some time rain falling on roof in our bedrooms and dining room .

13 augusti 2026
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Svar från Midland Heart

Hi Shirin, we'd like to get this looked into to find the leak you've mentioned. If you could send over an email to feedback@midlandheart.org.uk with your details and we can go from there.

The team at Midland Heart.

Betygsatt 2 av 5 stjärnor

The rent staff just wouldn't listen to…

The rent staff just wouldn't listen to me it really stressed me out, I won't be going through that again very disappointed

6 augusti 2026
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Svar från Midland Heart

We're sorry to hear that your recent experience with our rent team wasn't positive. We'd like to understand if there's anything that we can help with, if you could send over an email to feedback@midlandheart.org.uk with the details.

The team at Midland Heart.

Betygsatt 5 av 5 stjärnor

The process was flawless from start to…

The process was flawless from start to finish. The maintenance gentleman Apolostis was on time, was very polite and efficient and clean. All in all excellent 👍

7 augusti 2026
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Svar från Midland Heart

Thank you so much for taking the time to leave a lovely review.

The team at Midland Heart.

Betygsatt 5 av 5 stjärnor

Gas man

He was good at his job always perlite helpful respectful

5 augusti 2026
Logotyp för Midland Heart

Svar från Midland Heart

It's good to hear that you're happy with the recent visit and that your gas safety check has now been completed.

The team at Midland Heart.

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