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Midland Heart Omdömen 

1 768
•
TrustScore 4.5 av 5

4,5

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Shambles of a company and service. I’ve made a few warranted complaints over the last year about Anti social behaviour, damage to my property due to rodents, which an independent contractor said you h... Se mer

Betygsatt 5 av 5 stjärnor

Lewis, Tevin and Hamza 3 lovely young men came to sort a damp issue within my property. Nothing was too much trouble very polite and respectful really put me at easy over job being done. Having ha... Se mer

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Betygsatt 5 av 5 stjärnor

There's not enough thanks in this universe to give midland heart for helping me out of a domestic abuse situation. Rosie Ward was assigned as my tenancy case officer and she worked so hard with meetin... Se mer

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Betygsatt 5 av 5 stjärnor

Ashley cooper (aj) come out to do my mold on my bathroom walls today and he defo deserves his 5* he was amazing very polite full thank you so much 🌟

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Företagsinformation

  1. Bostadsförening

Skrivet av företaget

Midland Heart is a respected housing association providing quality, affordable homes across the Midlands. Since 1925, we’ve been committed to providing safe and well-maintained homes for individuals and families. Today, we manage thousands of homes across the region, and our mission remains the same - putting tenants at the heart of everything we do. We always listen to tenant feedback, invest in our neighbourhoods, and deliver a reliable repairs and maintenance service. Whether you live in one of our homes or are looking to join our community, we’re here to support you. Share your experience on our Trustpilot page and help shape the services we provide. (This profile is monitored Monday to Friday, 9am - 5pm. For emergencies, please call 0345 60 20 540.)


Kontaktuppgifter

4,5

Utmärkt

TrustScore 4.5 av 5

2 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 96 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,5

Alla omdömen

(1 768)

695 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

The person was polite and understanding…

The person was polite and understanding and dealt with the case smoothly,i must say though I did have to wait 34 minutes to speak to someone which I think is a bit too long to wait apart from that everything else went fine.

7 oktober 2026
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Svar från Midland Heart

Hi Steve, we really do appreciate the honest feedback and we'll definitely pass this on. If there's ever anything else that we can help with, you know where to find us.

The team at Midland Heart.

Betygsatt 5 av 5 stjärnor

Taiba Kayani is an angel she has…

Taiba Kayani is an angel she has compassion , empathy sympathy and looks at the facts , she treated me and my family with dignity and respect and I’m forever indebted to her and all of midland heart for giving me and my family a beautiful home otherwise I would be homeless . I will forever remember her and midland heart in my prayers .

8 oktober 2026
Omdöme utan inbjudan
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Svar från Midland Heart

This was really lovely to read Zahid, we're glad to hear that Taiba took her time to support you and your family during the time, we can only imagine how difficult it must have been.

If there's ever anything that we can help with, you can always give our Hub team a call and we'll always reach out to you.

The team at Midland Heart.

Betygsatt 5 av 5 stjärnor

Fantastic Workman Wayne!

I have been a tenant of Midland heart for nearly 5 years. Repairs are always completed and workmen always do a fantastic job!

My most recent repair on a kitchen cupboard was completed by a workman called Wayne. He has completed a few jobs at my property and he always goes above and beyond.
My repair was completed today, and I was very happy with the work. He is polite, professional and friendly. A true credit to Midlands heart, he priorities getting a job done to the best standard.

Midlands Heart have been brilliant at providing me with an excellent repair service over the years, I’m very grateful.

8 oktober 2026
Omdöme utan inbjudan
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Svar från Midland Heart

Hi Barbara, thanks for taking the time to leave a review of your recent experience. It's great to hear that Wayne was able to support you and fixed the repairs in your kitchen, we'll be sure to pass on your feedback.

The team at Midland Heart.

Betygsatt 5 av 5 stjärnor

David Loveday 10/10

Had David Loveday come to complete a job on behalf of Midland Heart, very friendly and professional! Came prepared and had the job done quicker than expected. We need more people like David.

6 oktober 2026
Omdöme utan inbjudan
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Svar från Midland Heart

We're sure David will really appreciate your feedback, we'll be sure to share it with him.

The team at Midland Heart.

Betygsatt 5 av 5 stjärnor

Very professional job and workers

Very professional job and workers

6 oktober 2026
Omdöme utan inbjudan
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Svar från Midland Heart

Thanks Kelly for the lovely review, it's great to hear that you're happy!

The team at Midland Heart.

Betygsatt 5 av 5 stjärnor

Abdul Aziz Excellent Support

Abdul Aziz was very supportive and professional throughout. He listened carefully, took my concerns seriously and kept me updated. I really appreciate the help and effort he provided during a difficult situation. Top man 🤝

5 oktober 2026
Omdöme utan inbjudan
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Svar från Midland Heart

Hi Ibrahim, thank you so much for taking the time to leave a positive review. It's good to hear that you feel happy with how Abdul handled the recent situation, we'll be sure to pass on your feedback.

If there's ever anything else, you know where to find us.

The team at Midland Heart.

Betygsatt 5 av 5 stjärnor

Andrew the 5* carpenter

Had 3 jobs done by Andrew and he’s brilliant, pleasure to be around, gets the job done

2 oktober 2026
Omdöme utan inbjudan
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Svar från Midland Heart

Thank you Amalia for the lovely review, sounds like Andrew did a brilliant job! We'll be sure to share this with him and his manager.

The team at Midland Heart.

Betygsatt 5 av 5 stjärnor

Robert Barker

Robert Barker Such a extremley hard worker and does the Job right he goes above and beyond to make sure The Customer is very satisfied with the work, really takes pride in his work he should be acknowleged and praised for what he does also A very polite friendly Man Can't thank him enough.

2 oktober 2026
Omdöme utan inbjudan
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Svar från Midland Heart

Bernadette, your review has made our day. Thank you for sharing an honest review of your recent experience, it helps us to understand what we're doing well and where we can do better.

We'll be sure to share your feedback with Robert and his manager.

The team at Midland Heart.

Betygsatt 5 av 5 stjärnor

Good service

Good service. Dontay was very helpful and polite

28 september 2026
Omdöme utan inbjudan
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Svar från Midland Heart

Thanks for taking the time to leave a positive review.

The team at Midland Heart.

Betygsatt 5 av 5 stjärnor

Wayne c was very very helpful and even…

Wayne c was very very helpful and even taught me a few tips and tricks to keep an eye out for

1 oktober 2026
Omdöme utan inbjudan
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Svar från Midland Heart

Thank you so much for leaving a review of your recent experience, it sounds like everything went smoothly which is good to hear.

If there's ever anything that we can help with Jamal, you know where to find us.

The team at Midland Heart.

Betygsatt 5 av 5 stjärnor

My experience

When I call, I receive a fast response and the staff fixes my issues promptly.

23 september 2026
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Svar från Midland Heart

It's good to hear that you've had a positive experience and the team have been able to help you!

The team at Midland Heart.

Betygsatt 5 av 5 stjärnor

🌟 Dontay was an amazing help! 5 stars 🌟

Dontay was an amazing help! Super grateful for his time and effectiveness! My problem with my plumbing was sorted immediately with friendly & fast solutions and great service. Thank you again! 5 stars 🌟

1 oktober 2026
Omdöme utan inbjudan
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Svar från Midland Heart

We really do appreciate you taking the time out to leave a positive review and for giving our colleague Dontay a lovely shout-out. We'll be sure to let him know.

The team at Midland Heart.

Betygsatt 5 av 5 stjärnor

I have nothing bur praise for midland…

I have nothing bur praise for midland heart they are a great housing,association

17 september 2026
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Svar från Midland Heart

Thanks Elizabeth, we're glad to hear that you're happy with us. If there's ever anything you feel could be better or there's an issue you've noticed, please don't hesitate to send us an email to feedback@midlandheart.org.uk

The team at Midland Heart.

Betygsatt 5 av 5 stjärnor

kalpip Sian and rob barker

Had a great experience with kalpip Sian and rob barker today, they came out to fit a drain in my garden I’ve been requesting this job for 12 years and within 4 weeks this job has been assessed and done, they were so professional and polite and kept me informed the whole day. Their an asset to midland heart.

1 oktober 2026
Omdöme utan inbjudan
Logotyp för Midland Heart

Svar från Midland Heart

We're glad to hear that the new drain has now been fitted for you. If there's anything that we can take a look into for you, please don't hesitate to send us an email to feedback@midlandheart.org.uk

The team at Midland Heart.

Betygsatt 5 av 5 stjärnor

Very good

Very good. And supportive

30 september 2026
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Svar från Midland Heart

Thank you so much for the positive review Baljit.

The team at Midland Heart.

Betygsatt 5 av 5 stjärnor

I had a new fire door fitted in my…

I had a new fire door fitted in my living room. Dontay and Phill came to carry out the work. Both were really respectful towards me and my home. They carried out the work to the best of their ability. They talked and laughed with me which made it feel more relaxed as innormally don’t like people in my yard. I’d definitely have these two come back for any future work. Nice one.

30 september 2026
Omdöme utan inbjudan
Logotyp för Midland Heart

Svar från Midland Heart

It's great to hear that the team were able to get your new fire door fitted in quickly. Sounds like the overall experience went smoothly which is positive but if there's ever any issues, you can always give our Hub team a call.

The team at Midland Heart.

Betygsatt 5 av 5 stjärnor

Nick visited property

Nick visited property, introduced self, Very courteous, friendly, explained whole process. Good customer service, job completed

Overall great service

28 september 2026
Omdöme utan inbjudan
Logotyp för Midland Heart

Svar från Midland Heart

Thank you so much for leaving such a lovely review! We're glad to hear that you're happy with the recent visit.

The team at Midland Heart.

Betygsatt 5 av 5 stjärnor

Wayne came to fix a draught excluders…

Wayne came to fix a draught excluders to the French door in the property. He knew exactly what to do as soon as he walks in. Wayne was very polite, friendly and above all very professional. He has kept me informed the loop throughout his time here and I am grateful to him for the work he did. Thank you Wayne and I wish you could come back here anytime we have a repair 😆… Midland Heart need more engineers like you.

25 september 2026
Omdöme utan inbjudan
Logotyp för Midland Heart

Svar från Midland Heart

We're really glad to hear that you're happy with the recent experience. If there's ever anything else, you can always give our Hub team a call and we'll be able to help.

The team at Midland Heart.

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