Shambles of a company and service. I’ve made a few warranted complaints over the last year about Anti social behaviour, damage to my property due to rodents, which an independent contractor said you h... Se mer

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Lewis, Tevin and Hamza 3 lovely young men came to sort a damp issue within my property. Nothing was too much trouble very polite and respectful really put me at easy over job being done. Having ha... Se mer
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There's not enough thanks in this universe to give midland heart for helping me out of a domestic abuse situation. Rosie Ward was assigned as my tenancy case officer and she worked so hard with meetin... Se mer
Företaget har svarat
Ashley cooper (aj) come out to do my mold on my bathroom walls today and he defo deserves his 5* he was amazing very polite full thank you so much 🌟
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Företagsinformation
Skrivet av företaget
Midland Heart is a respected housing association providing quality, affordable homes across the Midlands. Since 1925, we’ve been committed to providing safe and well-maintained homes for individuals and families. Today, we manage thousands of homes across the region, and our mission remains the same - putting tenants at the heart of everything we do. We always listen to tenant feedback, invest in our neighbourhoods, and deliver a reliable repairs and maintenance service. Whether you live in one of our homes or are looking to join our community, we’re here to support you. Share your experience on our Trustpilot page and help shape the services we provide. (This profile is monitored Monday to Friday, 9am - 5pm. For emergencies, please call 0345 60 20 540.)
Kontaktuppgifter
20 Bath Row, B15 1LZ, Birmingham, Storbritannien
- 0345 60 20 540
- feedback@midlandheart.org.uk
- www.midlandheart.org.uk
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent that I can contact you with…
Excellent that I can contact you with any issues 😀

Svar från Midland Heart
Andrew was professional
Andrew was professional, polite and lovely to chat to. It didnt take him long to fix the toilet.

Svar från Midland Heart
Ashish specialist repair team at…
Ashish specialist repair team at Midland Heart Visited today.
Raised all concerns what I said was needed, very helpful.

Svar från Midland Heart
For Rob from Disrepair
Following extensive repairs for damp and mold in my property ongoing since August of this year, I have seen a hand full of operatives, mostly unqualified to do the job they have been sent to do.
I have had damage to my personal property, I have had terrible mess and rubbish to clean up, and been subject to bad language between operatives whilst in my home.
This review is not for them!
It is for Rob, from Disrepair, who came into my home today, to put right a job that was unfinished by others.
Rob was respectful from the moment he walked in. He listened attentively to what I had to say about what I am going through with Midland Heart.
He assessed the job to be done, explained what he would be doing, and made me feel like he cared about my home.
He stayed until every bit of mess and dust was cleaned up, and told me this should always have been the case.
His work is perfect. He even re-checked for little imperfections which he put right before he left.
Finally to have someone in my home who has pride in his work, and a caring understanding , respectful nature.
Thank you Rob! I hope they send you back to finish all the rest of the jobs that need doing!!

Svar från Midland Heart
Jag came to sort out mould in the…
Jag came to sort out mould in the bathroom and was great
Very professional and polite and worked quickly
Lovely job Jag

Svar från Midland Heart
Jagjit was amazing
Jagjit was amazing. Couldn't thank him more for his help with the property and resolving the issues we've had.
Very grateful for his support.

Svar från Midland Heart
Leena and Ashish from Midland Heart…
Leena and Ashish from Midland Heart specialist repairs team visited today. They were both were freindly and patient answered questions I qsked and were very polite.great stuff .

Svar från Midland Heart
Save a life and save the whole of mankind.
There's not enough thanks in this universe to give midland heart for helping me out of a domestic abuse situation. Rosie Ward was assigned as my tenancy case officer and she worked so hard with meetings and referrals to get me to a safer accommodation. I am living in peace and without fear thank god and a big heartfelt thank you to Rosie Ward and if course to Midland Heart. Thank you for looking after your tenants and their lives. 🌹🙏✨🎊🎊🎊🎊🎊

Svar från Midland Heart
Ian Griffiths
Ian griffiths is incredibly professional he has been to my property more than once and each time I have been completely satisfied with his work he has completed, he is very friendly and polite also can not fault him at all! My 1 year old child is usually nervous around strangers but he even got a smile out of my child.
I am more than happy with my experiences with him and would gladly have him again to fix any future problems I may have.
Thank you

Svar från Midland Heart
Surveyor Ashish from Midland Heart…
Surveyor Ashish from Midland Heart Specialist Repairs Team visited today. Ashish has been very professional and attentive, spent time throughly going through his inspection and discussed in detail what he was doing and what he had found during his inspection. A real credit to midland heart.

Svar från Midland Heart
Ihad a problem with door not closing…
Ihad a problem with door not closing and sticking Mia K came out and took pictures of front door as Gaps and fitted new handle on Fire Door in Kitchen very professional and evan cleared up floor with hover and wipes Lovely Service thank you

Svar från Midland Heart
Damp repairs
Lewis, Tevin and Hamza 3 lovely young men came to sort a damp issue within my property. Nothing was too much trouble very polite and respectful really put me at easy over job being done.
Having had a good number of bad workmen through midland heart nice to see they do have knowledgeable workmen as well.
Happily have any of these back to do repairs within my property

Svar från Midland Heart
I would like to give special thanks to…
I would like to give special thanks to Mav and Kully from your maintenance team. They where professional, helpful, and did an excellent job. They made sure everything was done properly before they left. You are lucky to have such a hardworking men in your team great service!

Svar från Midland Heart
I had a great experience and my housing…
I had a great experience and my housing officer Abdul aziz was an amazing help with anything that i had concerns with

Svar från Midland Heart

Svar från Midland Heart
Very happy with Martin White service…
Very happy with Martin White service today, he was very pleasant, we are very happy with his service today he came out to treat damp / mold in the bathroom, top class, fast and very efficient. ⭐️⭐️⭐️⭐️⭐️

Svar från Midland Heart
⭐️⭐️⭐️⭐️⭐️ i would of gave more stars if i…
⭐️⭐️⭐️⭐️⭐️ i would of gave more stars if i could maverick is brilliant he is polite very respectful and his work is outstanding I can’t thank him enough for how hard he worked he is a joy to have in your home

Svar från Midland Heart

Svar från Midland Heart
The job was done very efficiently and…
The job was done very efficiently and very very clean. The workforce was very clean and tidy and respectful to my property.

Svar från Midland Heart
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