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Midland Heart Omdömen 

1 768
•
TrustScore 4.5 av 5

4,5

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Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Shambles of a company and service. I’ve made a few warranted complaints over the last year about Anti social behaviour, damage to my property due to rodents, which an independent contractor said you h... Se mer

Betygsatt 5 av 5 stjärnor

Lewis, Tevin and Hamza 3 lovely young men came to sort a damp issue within my property. Nothing was too much trouble very polite and respectful really put me at easy over job being done. Having ha... Se mer

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Betygsatt 5 av 5 stjärnor

There's not enough thanks in this universe to give midland heart for helping me out of a domestic abuse situation. Rosie Ward was assigned as my tenancy case officer and she worked so hard with meetin... Se mer

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Betygsatt 5 av 5 stjärnor

Ashley cooper (aj) come out to do my mold on my bathroom walls today and he defo deserves his 5* he was amazing very polite full thank you so much 🌟

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Företagsinformation

  1. Bostadsförening

Skrivet av företaget

Midland Heart is a respected housing association providing quality, affordable homes across the Midlands. Since 1925, we’ve been committed to providing safe and well-maintained homes for individuals and families. Today, we manage thousands of homes across the region, and our mission remains the same - putting tenants at the heart of everything we do. We always listen to tenant feedback, invest in our neighbourhoods, and deliver a reliable repairs and maintenance service. Whether you live in one of our homes or are looking to join our community, we’re here to support you. Share your experience on our Trustpilot page and help shape the services we provide. (This profile is monitored Monday to Friday, 9am - 5pm. For emergencies, please call 0345 60 20 540.)


Kontaktuppgifter

4,5

Utmärkt

TrustScore 4.5 av 5

2 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 96 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,5

Alla omdömen

(1 768)

656 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Andrew was professional

Andrew was professional, polite and lovely to chat to. It didnt take him long to fix the toilet.

20 oktober 2026
Omdöme utan inbjudan
Logotyp för Midland Heart

Svar från Midland Heart

Hi Jemma, we appreciate you taking the time to leave an honest review of your recent experience. If there's ever anything else that we can help with, you know where to find us.

The team at Midland Heart.

Betygsatt 5 av 5 stjärnor

Ashish specialist repair team at…

Ashish specialist repair team at Midland Heart Visited today.
Raised all concerns what I said was needed, very helpful.

20 oktober 2026
Omdöme utan inbjudan
Logotyp för Midland Heart

Svar från Midland Heart

It's great to hear that Ashish was able to support you with all of your concerns. If there's anything outstanding, you can always give our Hub team a call.

The team at Midland Heart.

Betygsatt 5 av 5 stjärnor

For Rob from Disrepair

Following extensive repairs for damp and mold in my property ongoing since August of this year, I have seen a hand full of operatives, mostly unqualified to do the job they have been sent to do.
I have had damage to my personal property, I have had terrible mess and rubbish to clean up, and been subject to bad language between operatives whilst in my home.
This review is not for them!
It is for Rob, from Disrepair, who came into my home today, to put right a job that was unfinished by others.
Rob was respectful from the moment he walked in. He listened attentively to what I had to say about what I am going through with Midland Heart.
He assessed the job to be done, explained what he would be doing, and made me feel like he cared about my home.
He stayed until every bit of mess and dust was cleaned up, and told me this should always have been the case.
His work is perfect. He even re-checked for little imperfections which he put right before he left.
Finally to have someone in my home who has pride in his work, and a caring understanding , respectful nature.
Thank you Rob! I hope they send you back to finish all the rest of the jobs that need doing!!

19 oktober 2026
Omdöme utan inbjudan
Logotyp för Midland Heart

Svar från Midland Heart

We'll be sure to pass on your feedback to Rob, sounds like he did a brilliant job in supporting you. Thank you for sharing an honest review of your recent experience with us.

The team at Midland Heart.

Betygsatt 5 av 5 stjärnor

Jag came to sort out mould in the…

Jag came to sort out mould in the bathroom and was great
Very professional and polite and worked quickly
Lovely job Jag

19 oktober 2026
Omdöme utan inbjudan
Logotyp för Midland Heart

Svar från Midland Heart

We're glad to hear that Jagjit was able to support you in removing the mould from your bathroom. If there's ever anything else, you know where to find us.

The team at Midland Heart.

Betygsatt 5 av 5 stjärnor

Jagjit was amazing

Jagjit was amazing. Couldn't thank him more for his help with the property and resolving the issues we've had.
Very grateful for his support.

19 oktober 2026
Omdöme utan inbjudan
Logotyp för Midland Heart

Svar från Midland Heart

Hi Maria, we really appreciate you taking the time to leave a positive review for Jagjit. It sounds like everything went smoothly and Jagjit was able to fix the problem.

The team at Midland Heart.

Betygsatt 5 av 5 stjärnor

Leena and Ashish from Midland Heart…

Leena and Ashish from Midland Heart specialist repairs team visited today. They were both were freindly and patient answered questions I qsked and were very polite.great stuff .

19 oktober 2026
Omdöme utan inbjudan
Logotyp för Midland Heart

Svar från Midland Heart

Hi Bina, thank you so much for taking the time to leave a lovely review.

The team at Midland Heart.

Betygsatt 5 av 5 stjärnor

Save a life and save the whole of mankind.

There's not enough thanks in this universe to give midland heart for helping me out of a domestic abuse situation. Rosie Ward was assigned as my tenancy case officer and she worked so hard with meetings and referrals to get me to a safer accommodation. I am living in peace and without fear thank god and a big heartfelt thank you to Rosie Ward and if course to Midland Heart. Thank you for looking after your tenants and their lives. 🌹🙏✨🎊🎊🎊🎊🎊

1 maj 2026
Omdöme utan inbjudan
Logotyp för Midland Heart

Svar från Midland Heart

Hi there, we can only imagine how much strength it must have taken for you to share this with us, it's not easy at all. We want you to know that we're always going to be here for you, if you ever want to talk to us or if you need support with anything.

We're glad we could help you, we'll be sure to let Rosie know of your lovely feedback.

The team at Midland Heart.

Betygsatt 5 av 5 stjärnor

Ian Griffiths

Ian griffiths is incredibly professional he has been to my property more than once and each time I have been completely satisfied with his work he has completed, he is very friendly and polite also can not fault him at all! My 1 year old child is usually nervous around strangers but he even got a smile out of my child.
I am more than happy with my experiences with him and would gladly have him again to fix any future problems I may have.
Thank you

16 oktober 2026
Omdöme utan inbjudan
Logotyp för Midland Heart

Svar från Midland Heart

Thank you Sophie, we really appreciate you taking the time to leave a lovely message of your recent experience.

The team at Midland Heart.

Betygsatt 5 av 5 stjärnor

Surveyor Ashish from Midland Heart…

Surveyor Ashish from Midland Heart Specialist Repairs Team visited today. Ashish has been very professional and attentive, spent time throughly going through his inspection and discussed in detail what he was doing and what he had found during his inspection. A real credit to midland heart.

16 oktober 2026
Omdöme utan inbjudan
Logotyp för Midland Heart

Svar från Midland Heart

We really appreciate you taking the time out to give Ashish a lovely shout-out. We know he's very dedicated to his work and will always do his best in communicating clearly what he's doing.

The team at Midland Heart.

Betygsatt 5 av 5 stjärnor

Ihad a problem with door not closing…

Ihad a problem with door not closing and sticking Mia K came out and took pictures of front door as Gaps and fitted new handle on Fire Door in Kitchen very professional and evan cleared up floor with hover and wipes Lovely Service thank you

14 oktober 2026
Omdöme utan inbjudan
Logotyp för Midland Heart

Svar från Midland Heart

We're glad to hear that your fire door has now been fixed, thanks for letting us know.

The team at Midland Heart.

Betygsatt 5 av 5 stjärnor

Damp repairs

Lewis, Tevin and Hamza 3 lovely young men came to sort a damp issue within my property. Nothing was too much trouble very polite and respectful really put me at easy over job being done.
Having had a good number of bad workmen through midland heart nice to see they do have knowledgeable workmen as well.
Happily have any of these back to do repairs within my property

14 oktober 2026
Omdöme utan inbjudan
Logotyp för Midland Heart

Svar från Midland Heart

Hi Rachael, thank you so much for taking the time to leave a review. It's good to hear that the team were able to sort the damp issue for you, this time of the year we tend to see this a lot but there's lots of small things we can do to stay on top.

If you've got any questions, you can always give our Hub team a call.

The team at Midland Heart.

Betygsatt 5 av 5 stjärnor

I would like to give special thanks to…

I would like to give special thanks to Mav and Kully from your maintenance team. They where professional, helpful, and did an excellent job. They made sure everything was done properly before they left. You are lucky to have such a hardworking men in your team great service!

13 oktober 2026
Omdöme utan inbjudan
Logotyp för Midland Heart

Svar från Midland Heart

Thank you so much for taking the time to leave a positive review. It's good to hear that everything went smoothly and you're happy.

The team at Midland Heart.

Betygsatt 5 av 5 stjärnor

I had a great experience and my housing…

I had a great experience and my housing officer Abdul aziz was an amazing help with anything that i had concerns with

8 oktober 2026
Omdöme utan inbjudan
Logotyp för Midland Heart

Svar från Midland Heart

This is really lovely to hear Courtney that Abdul was able to support you.

The team at Midland Heart.

Betygsatt 5 av 5 stjärnor

Very happy with Martin White service…

Very happy with Martin White service today, he was very pleasant, we are very happy with his service today he came out to treat damp / mold in the bathroom, top class, fast and very efficient. ⭐️⭐️⭐️⭐️⭐️

9 oktober 2026
Omdöme utan inbjudan
Logotyp för Midland Heart

Svar från Midland Heart

We're glad to hear that you're happy with the recent work completed. If there's anything else you need a hand with, please don't hesitate to give our Hub team a call.

The team at Midland Heart.

Betygsatt 5 av 5 stjärnor

⭐️⭐️⭐️⭐️⭐️ i would of gave more stars if i…

⭐️⭐️⭐️⭐️⭐️ i would of gave more stars if i could maverick is brilliant he is polite very respectful and his work is outstanding I can’t thank him enough for how hard he worked he is a joy to have in your home

5 augusti 2026
Omdöme utan inbjudan
Logotyp för Midland Heart

Svar från Midland Heart

Thank you so much Danny for taking the time out to give Maverick a lovely shout-out. It sounds like he did a great job! We'll be sure to let his manager know.

The team at Midland Heart.

Betygsatt 1 av 5 stjärnor

Midland hear doesn’t care about…

Midland hear doesn’t care about residents at all

8 oktober 2026
Logotyp för Midland Heart

Svar från Midland Heart

Hi Daria, we're sorry to hear that you feel this way. We'd like to understand what's happened and be able to help, if you could send over an email to feedback@midlandheart.org.uk with your details and we'll go from there.

The team at Midland Heart.

Betygsatt 5 av 5 stjärnor

The job was done very efficiently and…

The job was done very efficiently and very very clean. The workforce was very clean and tidy and respectful to my property.

16 september 2026
Logotyp för Midland Heart

Svar från Midland Heart

Thanks Gail for taking the time to leave a positive review.

The team at Midland Heart.

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