Metrobytmobile Omdömen 

To have to sign a contract saying you will never file a lawsuit against them, nor be a part of any class action against them, should be illegal. That literally allows them TO DO WHAT EVER THEY WANT WITH NO REPERCUSSIONS!!

I have had MetroPCS since 2004.1st week of November 2023 I should have made an international call and Mertopcs offered 200 minutes for $10 but did not work!!! within 10 hours I canceled this extra service and they said my $ 10 extra payment was on the way back to my credit card but the money never arrived then I called Metropcs and they denied my refund !!!! They lied about the long-distance service available and lied about my REFUND! Do not trust them, they took away money for a service that they can not provide!!!!!!
Their review is very bad!!!!! I did not know it!

SCAMMERS!! They told me that they couldn't help me unless I bought another phone thru them just to receive a text message to get help from customer support..AND NEVER DO AUTOPAY!!!

Did buy a mobile plan from them but all calls went to voice mail and they couldnt help. So bought a new phone and when asked them to activate the sim on new phone they charged 50$.
Customer support didnt help.

My name is Darline Metellus again. My second phone number from T mobile 4244039855, and my third number from metro by t mobile for my daughter but for my daughter safety I’m not going to give the number online. Since last year someone using agent from Philippines from South Africa from Texas and South Carolina, North Carolina , Maryland and Fort Meyers, New Jersey ,and Atlanta to get access on my account. And I don’t know those locations , And when we call they never send us to the right agent.. and someone make sure they have my record, they hear everything I say. We been complaining nothing done and my T mobile is named after someone called Ramirez Vasquez I don’t know this guy name and who this guy is ,for couple months they put his name on my caller ID . I got those phone for my privacy, cause my injury. When I call sedwick insurance for my injury they send me to united health care. It’s like you know I don’t know what’s going on this is my phone I pay for it no government pay nothing for me. Because those thing keep going on I think some human trafficking going on in there and someone is tracking me for my injury I got on the job. My job is Maple point senior living , Atria tangle wood, Sunrise senior living east meadow and I got 4 crazy surgeries and I still cannot stand on my feet people stealing from me unlawfully, stealing from me unlawfully now it’s not enough for them I cmat use my own dumb phone . Thank you I don’t have a problem with the company but someone have a problem with the company when they do that to the customer. I just wanna enjoy my phone . I work for nursing room I never was in the nursing room and I do pharmacy tech

Excellent services 2184 SR 436 E Apopka FL 32703 the best, Go the extra mile for every customer.

My phone had multiple issues which was a TMobile phone, my rep. Nathan deserves 50+ stars.He went over and beyond to help me, after 3 other reps..My call dropped from the phone I was using, but I know he kept working on my issue, because the insurance company said it would be at least 2/3 days for them to unlock the phone. And 30 mins. after my phone was reset and working..Thank you Nathan and he should be acknowledged for all his kindness and effort in helping me..Thanks also to his supervisor for assistance..

I have been trying to redeem an offer since 4.13.23. I have called metro at least 7 times. Worst company ever. NO resolution so far!!!

No service anywhere and I just paid the $40 monthly fee and I’m getting nothing. The site won’t load at all even though I have a good WiFi connection. Just a really sh itty phone plan :/

After having a very disappointing interaction at my local Metro by T-Mobile store I contacted customer service. Two associates at the store looked into my account and told me that the add-on to my calling plan that allowed me to use my phone in Canada and Mexico was not available without even trying to reach out to anyone in customer service. I did however call customer service and they were so helpful that they were able to activate the add-on to my calling plan which costs an additional $5 per month as well as upgrading my plan while finding a lower price which saved me $5 per month. So now I have an upgraded calling plan plus the international add-on for exactly the same amount that I was paying previously. I am extremely happy with Metro by T-Mobile customer service and at the same time extremely disappointed with my experience at my local store.

If I could leave zero I would. Company is dishonest and lie to you about ur payments. Put you on hold and NEVER return to call

Just as bad as Assurance Wireless in performance and customer service but way more expensive! After three days pretty much with out service I went to Cricket. T-Mobile SUCKS!

I've been with this company and I called the customer service department and mentioned to agent that I wouldn't be unable to pay my bill and I was too call back when my phone is off and I could get an extension until the February 14,2023. Now I call back today they couldn't only do it for 72 hours that crazy...then the have the audacity to say thank you for being a loyal customer .this really makes me think about metro and t mobile

I have been with MetroPCS since 2011. Never had a problem until it became metro by t-Mobile. In the short time that t-mobile has been involved, my information has been breached THREE times. My phone number was actually transferred out of my control the first two times to a device in California. This third time, according to the text I received from Metro-TMob, the "bad actor" only got my account info, not SSN, passwords, etc. Well, that's what they're saying. I'll find out soon enough, I suppose.

We went to metro by T-Mobile on north avenue in grand junction Colorado Saturday to switch our service and take advantage of the free phone offer. After we got home we realized we were given the TMobile revvl 6 5g instead of the revvl 6 pro 5 g that we stated we wanted. We were unsure how it would be handled when we went back the next day, worried they'd tell us since we left the store with them we were stuck however much to our surprise the same young lady was working and immediately went to work to switch the phones. Since there was no manager on duty the girl in the store had to play the waiting game for instructions for the process. We were there nearly 3 hours but the young girls smile never left her face and her demeanor remained pleasant. It's nice to know customer service like this still exists.

I have never had a bad experience until now.I bought a new phone over the phone from metrobytmobile.I couldn't get it working by one phone call .I made several calls each agent said something different one even changed my phone number without my permission plus changed my plan.Last night it was solved by an agent in the Philippines,thank you again Sheena may God continue his blessings on you and your country.

You can't sue them, and you agree not to file a class action lawsuits and based on the comments, too many people complaining. It's in the contract. All you can do is file complaints with the fcc. That's a joke,but only solution.
After reading the terms and conditions, Metro has outsource customer service to south east Asia. I never really had a problem with them until recently when I needed to change my phone. Usually I buy my own phone but this time I went into the store. What they don't tell you is that MetroPCS has hired third party vendors. It's a repeat of TMobile which owns Metro. This is happening all over the states where these companies are ripping customers off and all we do is complain on sites such as these. Instead file a complaint with the fcc.

I have an unlimited data plan, but get throttled after only using 21.4gb of data. Got a text stating I have used over 35gb which is not true. Now my phone only has a 4g connection and I can't even get online or use any apps including the MyMetro app. Then when I connect to Wi-Fi I can't authenticate my account on app because you have to be connected to the mobile network. So how is this unlimited data when I can't use my phone to get online or use my apps. I wish T-Mobile never bought up metro. I really believe they do this to try and force you to move to T-Mobile all together.

These guys are a joke. If you call customer service they just run you in circles. I've had service outages for weeks sometimes in an area thats supposed to be the best service. No compensation after I spent $300 in gas just trying to report a tower down just to have them reset my phone for some reason erase everything just to drive back to my house just to drive back to an area getting reception just to reset something else even though my phone was working just fine... 20 miles from my house. .. then I call to be compensated and they change my plan all together and try and tell me the gave me a credit only to find out the just dropped my plan to the lowest they could to make it look like they compensated me... and then... I call back to ask how to unlock my wifi box becauseat this point im done and want to changecarriers. 1st person told me can't until after 90 days (I know this is a lie, I call back. 2nd nope can't until 120 days. Another lie... 3rd person nope "you can't unlock it that box is ours".. even though I payed for it!!... jokes on you I already know how to unlock the damn thing anytime want.. their are instructions all over if you look them up, you can do it anytime you boughtthat deviceand they cant force you to use it only on their network. Shame on this company for manipulating and flat out lying to their customers.

As an existing Metro customer, Dec. 22, I decided to take advantage of their "One month free" Home Internet promo. Upon activation, I was immediately charged an $11 pro-rated Home Internet fee for the first month. I waited 6 days (Dec 28-Jan 27) for my regular bill-cycle to see if my "free month" would be applied but sure enough, I was billed $55 for Home Internet. I then called (6 times) and spoke to 6 Agents and 2 Supervisors who ultimately told me that I "received my free month " because you don't have to pay until Jan 27. That's your February bill". I was flabbergasted at their lack of their own billing practices....and to be honest, their stupidity. After getting tired of hearing that I somehow received a free month of Home Internet within 8 days of activating service, on Dec 28, I CANCELLED my Metro Home Internet and will migrate my cell-service to another carrier. Note: I have had payment issues with Metro before and this is why I never click their auto-pay feature.
Important Note: One Agent was very disrespectful and when I told her that "we were "done talking, "I'll just wait for the survey"...she disconnected the call !