Metrobytmobile Omdömen 

Worst place ever, over changed my family member bank account to point. Then we paid the bill and got a new phone on a different account, then they turned it off for no reason a day later then when we called to get phones turned back on they put the two phones on same bill when it was never told to do that only to turn phones back on due to it being already paid

Then other family members had problems with them like saying they didn't pay when they did and had proof they paid

very rude people that work there and can tell they don't want be there. Also there only one store in my area it's not even in the town I live in unless I go to the state over so it's a pain just get there and doing on phone just as much as a pain

This company is the absolute worst their customer service is horrific, they have none they treat their customers like dogs. They rip off people. You need to watch every charge they give you. I had insurance on my phone it broke I called insurance "I HAD NO INSURANCE??" So now they want to RECHARGE ME for activation? this company should be shut down! this is my opinion and everyone is entitled to theirs.I will find a company that is people-friendly and has decent customer service.

I Experienced Very Worst customer service, worst corporate, worst in-store, worst online order. UPS lost my phone and Metro is not even tracking the delivery, not replacing the device, not refunding the money. Filed BBB/FCC complaint 10 days ago still no response. Their customer service over the phone from Philippines, Very worst, They don't even understand my problem. If you want to loose your peace of mind, switch to Metro.

★☆☆☆☆

Metro by T-Mobile has been an extremely frustrating experience. As a loyal customer for several years, I find myself deeply disappointed by the lack of flexibility and constant obstacles in their customer service.

The main issue arose when I tried to reactivate and change the plan for my daughter's line, which was disconnected. Despite multiple attempts, both online and in person at stores, it was impossible for me to make these simple changes.

The most irritating aspect is their PIN verification system. They insist on sending the verification code only to the disconnected phone, completely ignoring my request to receive it by email. This creates an impossible vicious cycle to break, as I can't access the disconnected phone to obtain the PIN.

Furthermore, the experience on their website is equally frustrating. Every time I try to make changes to my account, the system forces me to re-enter the PIN and phone number, making any management tedious and time-consuming.

After multiple failed attempts and lack of solutions from customer service, I am forced to seek alternatives with other providers. It's regrettable that a company doesn't value its loyal customers and fails to offer practical solutions to such basic problems.

In summary, the rigidity of their policies, the ineffectiveness of their customer service, and the constant frustration with their online system have led me to decide to cancel my service with Metro by T-Mobile. I would not recommend this service to anyone looking for a smooth user experience and responsive customer service.

Their hotspot is a joke. My internet constantly says service interrupted or no internet even when I have plenty of hotspot data left. It constantly disconnects or the pages won't load. I'm about ready to cancel both of our lines with Metro T Mobile.

Worst customer service. I have a home internet service plus 2 sim lines with them. There was a problem with home internet box, took it to the store, they made me wait a week before they replaced my faulty box with another repaired faulty box which didn't work for more than an hour. This happened 5 times in total. i kept complaining them for the faulty box and they would replace it with another faulty one. kept charging me for the replacement activation fee. asked me to upgrade the service to higher monthly charge and the problem still persists. in the end they said its upto you if you want to stay with metro. for the past 1.5 months, ive been going through this sick customer service. They even charged me for the previous month and the next month when the internet box is not working. So I am basically stuck here. I cant use the service but i have to pay for it. They would make you wait in the store and over the phone every time the wait is about 1.5 hrs and all to the waste. Would never recommend it to anyone. Stay away!

ALERT!!! METRO by T-Mobile is advertising FALSE promotions. I upgraded my plan to include Amazon Prime. Along with adding Amazon Prime, the channels that came with the upgrade were: HBO, HBO MAX, STARZ, ACORN and BRITBOX. As I'm watching one of the programs on HBO MAX, the program disappeared and then reappeared with the yellow lock on it telling me that I had to buy the channel. METRO by T-Mobile Jacked my monthly price up tremendously for this service that I am NOT receiving. I spoke with 6 different agents there, including a 3way call with Amazon Prime and METRO, last week, and was advised that I would receive a credit on my account and that my service would be restored to what I purchased. As of today, nothing has changed. I just spoke with another agent and she stated that this plan did not exist. The main reason for me upgrading was due to the advertisement of those channels. I AM NOT THE ONLY ONE THIS HAS HAPPENED TO. I am switching carriers and I would advise anyone that this has happened to to do the same.

DO NOT BUY OR USE METRO BY T-MOBILE

Metro by t mobile (how??) place notifications on phone (unlocked, not T-Mobile phone! ) and it's not possible to delete notification by usual means. Spent 5 hours searching internet how to delete notification to no avail. When calling them they did NOT solve the issue.
Was forced to follow their notification and set up voicemail which I don't want to use.
This is unacceptable that they can and do create a notification that phone owner cannot remove.
Am still on the phone with their customer service. Have been on hold for ten minutes as the service rep disables my voicemail. Initial response to my request to disable was suggesting other actions instead of just fulfilling my request. So, I assume after this endless hold she will tell me it cannot be disabled or give some other useless statement.

All unnecessary and poor service.

Service rep just returned to the call and said her manager is working on it but it will take even longer. 15 minutes on hold, while they disable voicemail.

DO NOT USE

We went 3 weeks ago to buy a new phone from T mobile. The person waiting on us was very rude. He was cursing, and did not explain things. I was not told about any policies that they had. We got home and could not use the phone. We had asked the service person to help us with it he told us that was not his job. We had to got to our son in law to even be able to use the phone. We got so frustrated in the few weeks because of all the trouble that we decided to switch companies. They had put a lock on the new phone that we just bought. The first lady I talked to told me she was unlocking the phone. The next day the phone was still not unlocked. We called back then they refused to unlock the phone saying that we have to stay with their company for 160 days.
I had been with their company since 2016. I told them I wanted to take the phone back they said to go back to the store I bought it from. So we drove 1/2 hour and the manager refused to help us she said we only had 7 days to return it. When I tried to write a review I found out that over 70% of the reviews were 1 star. I would not recommend T mobile and would advise you read the reviews before you go to this company.

I've been a metro customer for years I have been going to KC Lee at 210 new Castle Ave new Castle DE Metro store Mr Lee has all way been very helpful I am very happy with Metro as a result of Mr Lee and the way he conducts his business.I have refered many of my friends and relatives which they also happy with his service Mr Lee is appeaser to deal with Thanks Tim Gargan happy Metro customer.

They dishonest, I'm on disability and I have that cheap plan for $30 and they told me with auto pay would be $25 but now they telling me I don't have that discount. That service very bad I only stay with them because is cheap. If you don't want constant drop calls and good connection,look somewhere else. They customer service is horrible .

Been a member for over four years was going well, till recently now I can’t use my phone outside my house and their customer service is terrible, just a bunch of liar that would say anything to get you off the line. The supervisors are worst just point blank rude

I've been with Metro for over a year now and never had a problem with there service up until a few months ago when I purchased a phone for my wife and added her on to my life a lot of the times when I go to certain locations in the Austin area I struggle with people not knowing how to speak English I am Mexican myself so I am not a racist to Mexicans but my Spanish is not the greatest so sometimes I cannot speak to them about the problems that I have with my phones so it is kind of hard finding a location with English speaking people at the HEB Plus on Riverside drive in Austin Texas there is a Metro by T-Mobile in the store I went there and purchased the phone for my wife and added her onto my line the gentleman that sold me the phone so me a defective phone immediately my wife started noticing that she was having issues with the phone we took it in they cut off the phone turned it back on and restarted it and set the phone was fine several days later the phone continued to act up we took it back in they didn't understand a word I told them about the phone but again they did the same thing they turn the phone off and powered it back on said nothing was wrong with the phone again my wife continued to have problems with the phone so we took it into a different location I'm pleasant valley drive and ask me again the people there at the store didn't speak English very well and I tried to let them know what problem I was having with the phone again they proceeded to turn the phone off and power it back on and said nothing was wrong with the phone now it's been 2 months that my wife has had the phone and she found a different location on oltorf were they told her that the phone was defective and that she should have immediately brought it into the store and they would have given her a new phone but because it's been 2 months she has to pay to get a new one which I believe is wrong and unfair because I took it in several times to the store I purchased a phone at and other store locations in Austin area and they all told me the same thing that nothing was wrong with the phone I don't know what's going on with Metro and why they're making me pay for a phone that they sold me that was defective I am seriously thinking about going with a different service

Typically it is hit or miss with the associates in the store but I finally after 7 years of service had to call their customer service line. Disappointing they are liars con sales people that can't just fix the problem. I feel for anyone who has to deal with them. I will switch but know I won't do so until the end of the month because they will keep your money.

I am in my home. Should have full service but it is constantly dropping. I am talking avg 8-14x a Dat I loose service. They did resets but didn't fix it. Have to constantly restart my phone! Restart works so not lack of availability. Fix the issue metro! And also get rid of scammy store salespeople who try to mislead customers

I have had Metro by T-Mobile since 2015. I recently switched carriers to save money and because my signal was spotty and they don't have great customer service. I was on the unlimited plan, they paid Amazon prime as part of the plan. I transferred my number to mint mobile, they immediately cancelled my Amazon prime account, I understand that, but they maintained control of my Google one account. I spent 1 hour trying to get them to cancel that account so I could set it up myself. Finally I got that done, this morning I woke up to an email from credit card companies telling me that my carrier reported that my phone number is inactive!!!! They gave me the info to take my number with me!!! So now I have to go through all my accounts and make sure they didn't report a lie my number is active and has been for years! When I left cricket, to go to Metro they didn't cause all these problems!

T-Mobile’s acquisition of MetroPCS is a nightmare to working class people, especially those in poverty still working. T-Mobile has an out of touch class of understanding its demographic with MetroPCS; that being affordable prices. There was offers last year of $20 plans for less than 5GB (I cannot recall the exact number below that GB,) I didn’t take it, I had more than that amount of GB used on average. That being I’m currently on the more reasonable plan that isn’t the current offers of $50-$70 plans.
These are awful plans that have no retention and will cause a higher turnover of customers. T-Mobile will cause another company to go downhill. MetroPCS in my experience at least and from others that I’ve heard this past 10 years has been silent. Until, recently things have changed since T-Mobile acquired MetroPCS- causing a disruption in better pricing. The $5 autopay discount is hilarious to me. Most companies do this when it’s not actually a discount. It’s their retail price from a previous new plan that didn’t work; in essences you’re still paying the same price. It’s such a mockery. I work in telecommunications: I see the amount of people getting scammed from big corporations names as this one, including many others often.
My plan will only be grandfathered for another year or longer possibly (hoping, yet low expectations). [What’s worse is once you switch it puts you through a washing loop of bs prices that go into the worst spending habits of a company.]
I was once happy with MetroPCS prices; until then once they force the sundown on me- that’s when I’ll leave. Service has been great with no issues in these past 10 years. Thanks MetroPCS for all you did. I’m riding this sinking ship until then. 🫡

I payed my bill on July 4 th and it was not due until August 4 th. Metro turned my phone off 9 days early. I was told I would be credited 9 days but would have to pay another $26.70 to turn my phone back on. I told the agent I don't have that and he said maybe you can borrow it somewhere. I explained I needed my phone, the bill was payed. I was left without phone service and I just moved county and I did not know my area. I had to find an exit ,find an wifi connection for GPS to find my way home. I have never been more scared and stressed. I will never use metro or refer this service. Especially to single female driving at night on the interstate

I went to buy a phone at Roxbury Metro by T-Mobile. The salesman yells at me cash only. I wanted to use my debit/ credit card. That wasn't an option I was told. So I leave go to the corner store take out cash. This was the first issue. Then I ask if I could just buy the phone, he said no it's against store policy so I was made to buy screen protector and a case. I did not want to spend that much money. Out of curiosity I asked if he gets commission he replied no. I give him 160.00 USD he gave me no receipt and say that it will appear on my phone. The whole sale seems very odd and criminal. I went back the next day to return the phone. It was another gentleman working at the time he started saying come back tomorrow my drew is not going to be short. These guys were very rude and didn't seem to know what they were doing. I ask this guy, hey do you get commission he says yes. He called the owner the owner said I could get some money back but not my activation fee. He was just as criminal as his workers. Oh and I ask the salesman there if they take credit cards he says yes. First it was 60.00 for activation fee then it was 75.00. I was really confused. I call 911 they came and spoke with the owner over the phone and ask when would he be in the store he says to the police " I'm in charge of over 20 stores plus I have an eye infection" . Okay wow so and officer saw a huge sign saying new customers no contact no activation fee, he informed me to take a picture as I did. I went back the next day and spoke the with the man who sold me the phone. He was extremely rude and kept saying way do you want to return the phone I say I 100% sure you know why. He just kept asking I said I do not have to give you a reason, I have 14 days for a return. He say sorry there's nothing I can do. Also I got a reprint of my receipt it was for 144.05 USD I didn't get any change back from the salesman. So you see the entire transaction was criminal. But I was treated as those I cheated them out of something. I thinking of filling a lawsuit. This was by far the worst experience ever buying a call phone.

Metro by T Mobile phone died. Tried to get a transfer pin to move to another carrier. If Metro cannot send a text to the phone, which is impossible with a dead phone, then you must answer a series of questions they make up. They kept asking questions until they found one they said was wrong, then said we must go to the store. The question was when is the bill due. Our answer, the end of the month. Which day? The end of the month can be the 28th, 29th, 30th, or 31st. Which one? In June it was the 30th. No, that is wrong. We can't help you. You must go to a store. Went to the store and they couldn't help either. Can't transfer the service, can't even suspend the service. This company is a scam and should be investigated by the FCC. Stay away!