Metrobytmobile Omdömen 123

If you enjoy being robbed in broad daylight, Metro by T-Mobile is the place for you. I bought two identical Motorola G Power devices and activated two lines. One phone worked; the other was a total "lemon" right out of the box—confirmed by their own Executive Response Team (Ligia Montoya), who admitted in writing that the device itself was the problem.
But here is the scam: Despite admitting they sold me defective hardware, they refused a refund because I was supposedly outside a pathetic 14-day "policy". They are effectively forcing customers to pay for broken garbage and then charging monthly service fees for a device that CANNOT USE THE SERVICE.
I’ve wasted over 60 days dealing with their incompetent "support" and even had to escalate this to the California Public Utilities Commission (File No: 726735). They would rather fight a customer over a $200 refund than follow the California Song-Beverly Consumer Warranty Act.
They offered me a measly $100 "goodwill credit" to try and shut me up while I’m out nearly $400 in hardware and service fees. Keep your "goodwill"—I’m taking you to Orange County Small Claims Court.
To anyone reading this: Do not give these people a single cent of your hard-earned money. They are predatory, their "policies" are a joke, and they have zero respect for consumer law. You’ve been warned.

I got the new Moto pad 2026
Ordered it online. It doesn't come with a charger. I have been trying to set it up for 2 days. I was told that I would need to take it to a store to activate it. The tech support couldn't activate it over the phone. I wasted Two whole afternoons on the phone with these people and I don't recommend doing business with Metro by T Mobile. They don't know what they're doing.

I came into the Metro pcs store at 5061 E Sahara Ave Ste 1E and Marcos helped me today. He was very patient, understanding and helpful. I will continue to do business with metro pcs in the future.

This outfits customer service is in need of Urgent Care.
The 611 or customer service is so bad! Trying to recover a PIn # is practically impossible! The security questions presented are none of which I authorized.The 611 is practically a waste of time.. Circles, repetitive, exaperating! They simply apologize, rinse/ repeat.Robotic, scripted and canned! They direct you to the store..I encountered only Spanish , which was almost impossible.Ohh, you need to return tomorrow, when Manger is here.. Call 611...She had already verified me with a code.
I called customer service again, they Eventually relinquished another phone number..company coordinator.. something like that.
Then, they did admit they had a Spanish speaker..That Wasn't Revealed until Sheer Frustration!
With more time, texts, codes...the issue was resolved..By then the Metro employee had enough of me, and was short and indifferent.I told her, too bad..learn English.All tolled, a Horrendous experience. Metro should be ashamed!!!!

I have many problems in store on phone website but my recent issue is, I added a tablet to my account, I wanted to add the tablet to a suspended line that I had suspended because the tablet that was assigned to that line no longer work so I had it suspended till I made up my mind so I called Metro they offered me a free tablet to activate to that line when I got the tablet I called to activate it to that line they told me they couldn't add it to that line when the person I spoke to the day before them that offered the tablet deal told me I could do it so and then they says no we can't but I'll tell you we'll drop the price down on the payment each month so I agree to it it was a good payment arrangement then it turns out he insisted on this is what would be the price so I agreed to it activated the tablet, and we were all done then he said thank you I would appreciate it, then he says I hope I helped you with everything you needed help with and he says at the end of the phone call don't hang up there will be a short survey and he would appreciate if I gave him a high grade about how I served you so I figured he's done a good job I thought so I gave him a good grade then after that I got a message saying we made a change to your plan and then the price he told me over the phone that I agree to was not what he told me it was a higher price and I was pissed off after giving him a good grade and he asked me politely to help him out with the good grade but it was all a scam just to get a good grade he did not stick with his word he made it seem like he was typing into the system that the price that he offered me was the price I was going to pay and I've noticed most of these customer service Representatives all do this they tell you one thing and at the end do you find out that it was all a scam just to get a good review. Then another issue I'm having I changed my plan to the flex plan because they guaranteed me I would be getting an upgrade every 12 months if I wanted to as long as it's 12 months or more it turned out that is a scam as well. I didn't need the upgrade until well after the 12 months I went into the store for the upgrade they told me no we don't have that phone so we can't give you the upgrade and I told him I said no I don't want this phone you're supposed to upgrade the phone to the next generation of phone it's an upgrade you don't give the same phone you've given upgraded phone that's what an upgrade is and they says no we're not going to do it I went to three different stores and nobody would give me the upgrade that is promised when you get the flex plan so what they told me was filing insurance claim and you'll get you'll get a new phone and be just like an upgrade so I done that and I had to pay $60 the bad thing about it was I got the same phone it wasn't upgraded phone so they scanned me into that one it was supposed to be an upgrade and I wasn't supposed to pay anything I would be careful doing business with Metro by T-Mobile and not recommended anybody to Metro I recommended a few people and only one person I recommended is still with them everyone else canceled because the service was terrible from what they told me I apologize to them I will never recommend Metro to anybody ever again. I felt bad for recommending them and then they spend their money for a service that was terrible

First, this company needs to be honest with its customers. I set my account on autopay since the day I signed up because they offered a $10 discount for automatic payments. Surprisingly, I received a text message notifying me that I needed to set it up, so I immediately went through the app and checked that everything was okay. My credit card was set as the default for payments, and to confirm, I called *611 to speak with an agent. However, today I lost service because they cut me off for non-payment. This has happened twice. I suspect they do this to keep the total and avoid giving the discount they promised. I called again, but they don't care at all. Overall, this has been the worst experience I’ve had.

Ordered a phone, once received in the mail I didn’t like it and returned it the next day after receiving. Didn’t activate it or anything. Been a month and waiting on my refund. Been getting the run around and no response. They auto activated my line with no phone. Been waiting for this to be resolved with their poor help. The only option I have is to dispute it with my bank. Been using all my proof I have trying to get my refund to give to my bank so I can get my money back

Scams and lies now with visible.

Cancelled automatic payment Stole $61. 89 I was supposed to get my money sent back to me but they never put it back on my card it's been over 60 days

I have had Metro since Nov. I'm 64 years old and when I tried to sign in because my CC had fraud on it, I couldn't because I forgot it was a 8 digit number. Then only option security questions that I knew the answer but not weather It was capitalized. Had to go to the store then when I tried to switch to my debit card it wouldn't take my debit card. Only it would take it to prepay for the next month at $35 instead of $25 I've been paying. It makes no sense that I could use the card in the store but I couldn't add it to my account. A Wells Fargo debit. Just for the runaround and the fact that I got screwed out of $10 extra by the time next month comes around I will have a different service do yourself a favor and stay away from Metro Mobile. Unless you don't speak English

Today 3/22/26, Sunday , I tolk to an agent about to login my Metro account, I was using the last 7 years, my pin not working, I get help from an agent, she requested a pin , I gave, that not accept,gave another one, then again needed, 3 rd time I gave one, she told it's not working, then disconnect my call, her name RJ, feel like they are helping but really they are insulting the customers, very bad people working there, my network is slow and not good, can't make text, can't use website, each time they are behaving like helping, but purposefully insulting, may be the corporate are supporting them, or maybe these associate are shareholders, otherwise these employees will not behave like this. Too bad peoples are working here,

The company sold me 2 defective phones. I returned both and just keep getting stalled by customer service and the CEO of T-Mobile it's self. Avoid this company and their products. They are junk.

I got a sim card for byop, I chose metro by T mobile because of $25 unlimited 5G data plan. I couldn't activate it, on the website sim card number was not recognized.
So I called the customer service, the guy activated it for me, but suddenly the nice plan disappeared. I was offered a $35 plan with just 5GB data. What a scam!
And I should call them again because I don't receive SMS and can not login in my account.
Maybe I should start searching for a new plan right away.
I used Simplemobile few years ago, had no problem, assumed that would be the same, big mistake.

I ordered a razor 2025 and before I committed to the agreement I made sure he had the right phone ordered and he said yes. I got the phone and it was the I phone I specifically stated I hated. Then when I tried to get them to fix it they offered a refund only if I sent the phone back. I needed a phone not a refund and I couldn’t wait when I called them I even told them how important it was that I had a phone just trade the phone out and send me the right phone and they refused to do anything until I sent the phone back so I activated the phone hoping that I could fix it later they refuse to send me the right phone and now they’ve got me trapped paying for a phone that I do not want first of all they should make up for the mistake. They made in someway shape or form besides giving me the right phone then they should give me the right phone. I know this is considered an opinion, but if something isn’t done about this, then I will produce documented proof of this experience. Now the respond with this email.
Mark,

I hope this email finds you well.

Thank you getting in touch with us about your recent order. We truly understand and share in your disappointment over receiving a different device. We're genuinely sorry for any inconvenience this mix-up may have brought your way.

Before we proceed, we would greatly appreciate it if you could share more details with us about the situation and how you ended up receiving an incorrect phone.
Were you informed about any charges for the phone you were expecting, or was it meant to be provided to you free of charge?
Upon receiving the email, did you notice immediately that the phone processed was incorrect? If so, did you promptly notify our Customer Service team about the discrepancy?
We're curious to learn more about why you decided to proceed with the activation and use of the phone, even though it wasn't your initial preference.

Considering the status of your Apple iPhone 16e is already activated with usage, we would like to confirm whether you wish to keep the phone despite it being activated. Your insights will help us gain a better understanding of your experience and how we can improve moving forward.

Metro by T-Mobile also wants to keep you inform that due to system limitations, we do not facilitate device exchanges, provide replacements, cancellations, or amendments once an order has been confirmed, shipped or returned.

To understand the criteria for refunds and the terms and conditions associated with your specific purchase, we kindly request that you review Metro by T-Mobile's return policy.

If you have any further questions or need assistance, please don't hesitate to reach out to us. We value your business and are committed to providing you with a positive resolution.

Thank you for choosing Metro by T-Mobile. We look forward to assisting you further.

Sincerely,

Travis
Online Order Support
Web Sales Signature.JPG

My review is being written about the customer service agent.I spoke with for metro t mobile , her name is MONIQUE F. I called and got her and thank God I did because I've been trying to figure out what has been going on with my account since 10/18/25 came into a T-Mobile Location on E. Craig to turn on a phone for a line that I had broken the previous device.. When I came in , I was offered to get a 4th line on my account and it would not disturb my bill in any way and I would go forward paying the same thing I'd been paying for the past 3yrs However, on 1/28/26 , I was online looking through my account doing a few things and I noticed there was a 5th line that was added to the account on the same day I had agreed to take the 4th line. I called got an agent, she literally kind of tiptoed around the question and offered to look through my bill and see if she can lower it. By going through things that I needed or did not need or that I was unaware I was paying for and didn't need them.So I realized that nobody calls Canada or Mexico, she told me she can remove all of that from each of the lines and bring my bill down to a $100 and for me to just look at the 5th line as being a dormant line , and if I ever wanted to add a phone to it that I could. She didn't want to answer for the agent before, so going forward. I had been given a credit and my bill actually was $73 for January and moving forward into February my bill was higher, not the $100. I was promised I called in got the run around got 25 text messages of all different amounts to pay, but I was told by that agent at the time to just ignore it my bill would be a $100 a month, going forward and not to worry. I paid the $100 a few days later. I was being charged for $3.24 and if I didn't pay it, they were going to suspend my line, I had gone in to go and pay that then I called up again, got another representative who gave me the runaround from another agent for 1 hr and 15 minutes treated me horribly still wouldn't just tell me the truth of what the agent had done to my account in october which was basically finagled my account to make a sale. I finally got this agent who I'm speaking up top. Her name is MONIQUE F. And let me say, I have delt with 3 lying agents. She was the only agent who actually took the time and was pleasant the whole time and looked back at my account all the way from the beginning and explained to me every single detail and what was going on with my account , she even.\nWas just so apologetic about the past agents mishandling of my account which was so sweet but was not her fault to even have to apologize for agents that do such things. She was the only truthful person literally from my last phone call with the last gentleman I had spoke with on february the 25th, who literally was such a jerk to me and then was trying to push for the upgraded sale commission or whatever they get on 4 of my lines, which I did want to do since I had been lied to my account has been basically done whatever needed to be done for an agent to make a sale for metro T-Mobile. I refused to give him that satisfaction.. however MONIQUE F. has actually given me some hope that the past 6 years that I have been with this company wasn't a complete waste. She has given me hope that people are truthful in this world. And customer service agents can be fantastic. She was amazing. She deserves a raise. She is probably one of the best customer service agents that I've ever dealt within any situation or in any company. She deserves recognition for what she did today. Because I was literally going to cancel all the lines that I had and never look back at metro T-Mobile I have been with this company for going on 6 years this coming and March, and I was literally going to just walk away from it, because I was so upset with the lies that these agents do to make a sale.But she has changed my mind entirely. I'd Give her a million stars if I could.She is such a kind, honest, wonderful woman.And I have total respect for her. Thank you MONIQUE F. @ METRO T MOBILE , YOU DESERVE THE WORLD , YOU ARE VERY MUCH APPRECIATED!!!

3131 W. CRAIG RD, NORTH LAS VEGAS NV
But it doesn't matter all of the stores dealing with Metro By T Mobile and the call center has LOUSY AGENTS AND SUPERVISORS.

02/09/2026 I went to this store for a new plan since the installation was free. I met Pavini who was extremely rude but I needed a phone and wanted to hurry up and get back to driving for Lyft.
I new what I wanted and I stated what it was.
I wanted the Revl 8 phone and the $65 plan no insurance.
Pavini said, No Revl phone, YOU'RE GETTING GALAXY AND YOU'RE GETTING INSURANCE, YOU CAN CANCEL NEXT MONTH.
I said, "you're wrong!" I am getting what I asked for or I am leaving for sure. She went to the office door then turned around and said, no revl phones. Nothing looked good at that point and the best phone choice was Galaxy like she said. I got the plan I wanted and the phone SHE WANTED with a 14 day return policy. The sales person was weird since she wanted to enter all of the customers information and that included ACCOUNT PIN AND PASSWORDS.
I found that to be odd so I said, I am changing those codes when I lease so, you might as well let me type them. She ignored me! Then she said, "GIVE ME AN ACCOUNT PIN?" This was said while customers were in the store so I wrote it on a sticky pad six digits.
I later had to write 4 digits for something else and get this, SHE DECIDED TO CREATE A PASSWORD FOR ME TO LOG IN TO SOME EMAIL THAT I GAVE CAME FROM HAVING A GALAXY PHONE. Who knows but at that point, I had let her get away with ENTIRELY TOO MUCH!
I was relaxing that day or trying to. I want my new Lyft experience to be pleasant. I left the store just to be LOCKED OUT!
Turns on Ms NOSY typed in the wrong numbers and then tried to argie about it until I reminded her that I still have the receipt.
KEEP TALKING AND YOU ARE GOING TO TALK YOURWAY INTO GIVING ME A REFUND.
I am okay with Stank Attitude, BOSSY AND ALL
But becareful!

She behaved like a spoiled child!
I knew FOR SURE, that I was giving her a well deserved review.
She showed me her phone so that I could see the answers she wanted me to give her on the review.
I SAID, ARE YOU KIDDING?

After she got me locked out and said, you will have to take your phone to one of those REPAIR SHOPS TO UNLOCK YOUR PHONE.
I responded, "you're wrong!"
Not only am I not leaving, I might leave with a refund at that time I was SICK OF HER! Showing me her angry face hahahahahah
If I were scared she would have looked like a bully.
Too bad that look made me laugh!
I DO NOT LIKE POOR CUSTOMER SERVICE AND I DON'T CARE WHO'S GETTING THE POOR SERVICE. I DON'T WANT TO HEAR IT.

I find it to be the biggest RED FLAG when BUSINESSES shows customers nasty attitude.
Poor Business practice and so very sad!

Let's move on!
The phone takes 4 days to give me a full charge!
DEFECTIVE! Most numbers I dial including 611 gave me a busy signal or error message saying I cannot use that metro by t mobile phone to make calls. I called the store using the numbers from the receipt and the phone was disconnected.
I called customer service to find out that they never updated their numbers and I was given the correct numbers.

I called with an agent in the call center on the line and Pavini answered the phone. Since the only thing she can give me is a REFUND, I asked for the manager since I was trying to keep my service just get a working phone, preferably REVL 8. After I asked for the manager she said, "YOU WANT THE MANAGER?" I said, yes and then she hung up the phone.

Thankfully the call center agent witnessed her bad attitude and put in a complaint for me. From there she started sending my calls to voice mail on this business line.

NOW THAT'S GHETTO!
Even more so knowing that Metro By T-Mobile Management didn't do a thing to fix this problem.

I called on another day and Gopi answered the store phone and he was also a sales person and even more ignorant.
IT'S LIKE THEY ARE ANGRY THAT THEY ARE WORKING FOR AMERICANS!
When I asked for a manager this person didn't hear the full sentence over the phone because he disconnected when he heard my voice and I wasn't yelling. I have the Flu so my voice is tones but clear and that didn't work either.
AT THIS POINT I AM TIRED OF BEING TREATED LIKE SH**.
I called around found AT&T and when to get me a new phone and service. Now pay attention.

I went to Metro By T-Mobile on 02/09/2026 and I tried to get my refund 02/23/2025 and the sales person Gopi said, MY WIFI IS DOWN.

That was a lie so he said, you are too late, it's been 15 days.
I responded you can't count, since it's been 14 days and 6 supervisors from the call center confirmed it.

NEVER START YOUR COUNT THE DAY OF SERVICE.
That is day 0.
The count always start the day after so
02/10/2026 makes it day 1
02/23/2026 makes it day 14.

Today I was denied my refund! After all the nasty I had to deal with, I am denied my refund. I have reported this to AG, BBB, FTC, TRUST PILOT AND HERE. I am not leaving without my money! $84.26
THEY CAN'T BE TRUSTED

Metro has gotten VERY greedy since it was taken over by TMobile. They may advertise a free phone with a $40 plan or higher but then at the store, they wont give you a phone unless you sign up for the $60 plan, both of which have now increased by $5.
The $45 dollar plan only gives you 10GB data!!!
Then you are slowed down to dialup, low as only A COUPLE KILLABYTES! 20 megabytes is considered slow and a Killabyte is 1 THOUSANTH of a MB, its damn sloooow, you can barely even listen to audio without waiting an hour.

The prices keep increasing, you cannot find lower price plans in the app or website, currently the lowest is $35 if you call customer service and ask, which only gives you 5 gb per month!

If you sign up for autopay you get $5 off but it still says you owe that $5 in the MyMetro app, you have to ignore it says $5 balance owed because you dont actually owe that, its a lie or a "glitch" that always occurs (and I called to check my balance after autopay to make sure.) They wont refund you if you make the mistake of paying that additional $5 "balance due" which I had done several times. They technically owe me about $15 due to that. It didnt even go to next months credit they literally just stole the money.
If you pay in person you dont get the $5 off and you pay an additional $5 on top of it!
So one person could be paying $10 more for the same plan just because theyre paying in person while the other who has autopay, paid 10 less than the one who paid in person with cash. Imagine paying $40/month for FIVE GB of data!! Thats how much youll pay if you pay in person!!!

You cant unlock your phone until A YEAR.
A YEAR. As an un-valued customer you never get a discount on phones AT ALL EVER or a new phone upgrade once youre signed on, despite any lies they may promote all over the internet, in the store its a no. The only way to get a new phone once youre a customer is to switch to TMobile which has even HIGHER prices. Their price guarantee is only good 5 years, then I guess its going to be 70 or 80 for an unlimited plan just like TMobile. The customer service is outsourced, to the Phillipines, all phone companies are, they think we adore these people. A few times I heard chickens clucking in the background, during covid lockdown, they were appearently sitting in their chicken farms taking calls. None of them are native English speakers which increases their ineptitude and confusion. Their downright rude "over politeness" is absolutely aggravating. I wouldnt trust them to not let a hacker port out my number. Im switching to Boost mobile. TMobile destroyed MetroPCS. I cant afford TMobile, never could, so its time to give it up. When it was MetroPCS I could sign up for a $25 plan and get a free phone and once your phone stopped being useable, if it was tottally too old (3G instead of 4g, no longer getting security patches etc) you got a notification, a text to go to the store and get a new phone upgrade free. MetroPCS days are over, moving on. I feel sorry for stubborn and tech confused old people who dont know how to switch or are scared to like my mom. I truly feel sorry. There really is no Metro anymore its actually just TMobile. Id rather switch to Cricket old geezer wireless than to sign on to the most expensive company next to Verizon. My sister pays 100/month at Tmobile for unlimited monthly data, thats whats coming to Metro users thanks to the TMobile buy out.

Buyer beware when you are told they are giving you a gift, you check your bank account and find you were charged for this so call gift after all . On Valentines day took my dad in to buy him another flip phone at the 5540 Monterey HWY San Jose. He had lost his , at the conclusion of getting the phone activated, the lady put 2 items on the counter and said these are gifts, Happy Valentines Day. When I went to run his credit card the amount was way to high for just the phone and turning it on. She said not to worry, those items need to be on the receipt so it does not look like I stole them, their total amount of $ 87.48 will fall off before it goes through to the bank . In checking the bank account the next day the full amount of
$182.11 was charged. I called and spoke to the manager, she was no help at all, Telling her these were to be free items I don't think she knew how to add. She was of no use. Waste of my time. I called the company and filed a complaint. Today I call the store back to get a address. the gentleman I spoke to said he would reach out to the district manager. I then got a call back from the person who sold me the phone and she tried saying , this was a bundle, maybe she did not explain it right to me. BS you said it was a gift and a gift is free , etc etc .So then now I will have to drive back down there and return the items to get a credit. So BEWARE when they say here this is a gift . To make it clear I did not ask for these 2 items, the word bundle was never mention, but what was say.. 2 free gift

The reason I signed up was because it said $25 a month unlimited after I purchased the first month they changed it to $30 a month limited this company are dishonest don't use them I really don't feel comfortable with this service and I think I'm going to take the loss of this month and just switch to another plan without waiting for this month to end

Sunday, February 1, 2026
332 West Trenton Ave.
Morrisville, Pa 19067
My husband was having trouble with his phone not working. Since we have have been customers of this store for many years, he went to this Metro store to have a virus removed. We have never been charged in the 10+ years for any phone problems, but Steve said it would cost $25 to push a few buttons to remove the problem,. My husband unfortunately paid the $25 in cash. He asked for a receipt and Steve scribbled one on a piece of scrap paper. When husband arrived home, he called Metro customer service to see if this was their policy to charge $25 for phone virus removal services. Metro customer service said this is NOT their policy to charge customers for this service. He went back to store but they had closed for the day, The next day he went to get a refund , the employee there on Monday said this is what they charge to remove a virus and customer service does not know what they are talking about.. I have filed a complaint with Metro .