Metrobytmobile Omdömen 

Metro by T Mobile phone died. Tried to get a transfer pin to move to another carrier. If Metro cannot send a text to the phone, which is impossible with a dead phone, then you must answer a series of questions they make up. They kept asking questions until they found one they said was wrong, then said we must go to the store. The question was when is the bill due. Our answer, the end of the month. Which day? The end of the month can be the 28th, 29th, 30th, or 31st. Which one? In June it was the 30th. No, that is wrong. We can't help you. You must go to a store. Went to the store and they couldn't help either. Can't transfer the service, can't even suspend the service. This company is a scam and should be investigated by the FCC. Stay away!

I would not recommend this company as I bought a phone a couple years back brand new did an insurance claim on it paid the fee they sent me a phone that worked for a month and then would it started turning itself off wanted me to pay for another claim For a phone I know they weren't going to fix went back and bought another one and I've never had the worst service in my life... called the courthouse and the lady sounded like she was in a wind tunnel while I'm standing in my house and I'll give you a guess what they want me to do that's right put in another claim... Their insurance company is separate from Metro .the phones are part of a separate company all sold it the store but no help in the store.. I find the store useful for activation and deactivation

Called to get service turned on. After getting my money they informed me that I would have to wait 5-7 business days to receive my chip and I would be without service until then. I explained that I could not do that and that I wanted to cancel. First I was blatantly lied to by a supervisor who said that it was canceled and I would receive a refund. After a month and no refund I called back and I was told that they were unable to give refund on card payments and I was sol.

Been with them for years.Service has turned into garbage.I had a good day today and only lost my data connection 8 times.Thank God it's the end of the month and I can dump these guys next week.

I have been a metro PCs phone customer for years. About 5 months ago I decided to get their home Internet. I have the router plugged into a surge protector in its own safe spot. I was watching TV and Internet started just buffering so I figured it needed rebooted. This has happened before no big deal. I get to the router to reboot it and apparently it burnt up. This was on the 17th and my autopay is on the 16th. So this months Internet was prepaid. So I go to my local store to get a new box. They tell me I will have this months Internet AGAIN. I tell them that's ridiculous. So I call customer (I don't) care to explain. I explain that only options I have been giving are going to cost much more than originally getting it being that I didn't have to pay internet twice originally. Still no results. I call customer (I don't) care again. He goes and speaks to his boss and tells me that they will cancel that account to refund me the $55 to my account for Internet I just paid for and should be able to walk into the store and just pick one up. I ask what if they tell me no. He replied have them call customer (I don't) care. So I go back into the store and they tell me no. So I say call customer (I don't) care. Low and behold my Internet is cancelled and their is no credit to my flex account. So I have called customer ,(,I don't) care 6 times to tell them what happened and I keep getting the same response. "I cancelled the internet" so there is no refund. I keep telling them "I" cancelled NOTHING that they did. But their computer tells them different. I spent 2 full days on the phone with multiple customer (I don't) care service members and supervisors. The end result? They stole my $55 internet fee from me. So today I am looking for a new home wifi provider once I find them I will changing my phone carrier as well. This company are crooks!!!!

I received mailing advertisements from metro by tmobile. Here's what one hour of trying to opt out of their mailing services:

-Automated service hung up on my every time I used the "other inquiries" option
-Finally got through by saying "new customer", Chelsea immediately transferred me to Customer Care, and I spoke with someone who would opt me out. He placed me on hold to get his managers approval, and hung up on me after 30 minutes of being placed on hold.
-Called again, now the sales people (2 separate ones) refused to transfer me to Customer Care, and referred me to the online Chat Bot to opt out
-The chat bot immediately stopped working and said it was not available.

So I'm still on the mailing list. There is no protocol it seems for this, and I had to explain what "physical mail" meant to two staff members, they had NO CLUE what I meant by "mail."

Sorry, but if there was any chance I would have switched to this service, all hope got lost in this hour.

They are thieves they robbed me and won't make it right my phone was broke in less then 20 days from buying it and they won't make it right I don't recommend

I purchased, internet service on August 31st, 2023 for my apartment in Chicago. At the time of purchase, I provided my Chicago address as the location for internet service and that is where I'd been recieving service up until the night of June 8th, 2024. The following morning (June 9th, 2024) I contactacted Metro By T-Mobile Customer Service to report the issue at which time I was told by the rep that my internet service had been transferred to my previously listed home address in Indiana when that was not the address provided for internet service on the date of purchase of service (my apartment in Chicago, not my home previous address in Indiana). On the same date of the initial report of my failed internet service, I was provided a ticket number # (86800101) and told that the issue would be rectified within 24-48 hours. It's now June 12th, (more than 72 hours has passed) a second ticket number # (8530147) and still no service for which I prepaid, 2 more calls to customer service, spoke to a second supervisor and no talks of reimbursement compensation or credit to my account for services I did not recieve all while I still don't have the service I prepaid for. I never requested internet service for my home in Indiana. Now, I'm without services I've paid for do to internal errors committed by Metro By T-Mobile when it's reps failed to enter the correct address of service and forwarded those same service to my previous home address. I've canceled my internet service as of today and plan to post this review on every platform that I am able to. If you yourself have experienced poor services or suffered financial damages due to any services failures brought on by the actions or inaction of Metro By T-Mobile and its staff, employees, reps, associates and affiliates then, I urge you to reach out to file your complaints with The Better Business Bureau, the District Attorneys Office of your county and the Attorney Generals Office of your state. Fight Corporate Corruption!

I unfortunately was not able to pay bill for this month, I called them to let them know and I was informed to request an extension after my due date and if I still needed more time to call back. I called back and was requesting to speak to an agent through the automated service, I was told, to speak with an agent, I needed to pay my bill. I tried going on their website and I wasn't able to request to speak with an agent using chat.
I never had an issue before with Metro but now, because of their lies, I will never be a customer with them ever again.

I got Metro because its on the T-mobile network which is the only thing available in my rural area. I have had nothing but lies and the run around. First it was all about selling me a phone. They told me I could not use the high end, Android 14, 5g phone I own because they say its "off market". Then they sent me a cheap useless Samsung A15. It never worked correctly but when I went to put the SIM card in my real, working phone I found the SIM card locked to the IMEI of the phone they sent me. To change the SIM to another phone I am supposed to pay 25.00!! No other carrier does this!! I checked with all the big one and the FCC. I can verify no other carrier does this. Its just a practice for money grabbing. So I told them I wanted to return the phone and cancel the service. They gave me the run around and first told me they I would have to return the phone to Samsung. then they would return it, then no I had to go to a store. The nearest store is 160 miles round trip. I went to the store and she first told me she did not have to help me because the stores are only for sales. She refused to offer customer service or to call customer service while I was in the store. Then she basicly told me it was her lunch hour and I had to leave. Effectively throwing me out of the store. I have since been to 3 other metro stores while traveling for work. All of them tell me the same thing. They only do sales. They refuse to help in any way.
I have also found out since beginning my service that the "perks" that are supposed to be available to Metro customers are not available on my Promo plan.
I have made an executive complaint to T-mobile and they say they will get back to me. I am not holding my breath.
So almost EVERYTHING they say in their fancy, slick advertising is a lie. In my personal experience its all YADA YADA YADA. Unfortunately its the only thing available out here.

Zero Stars/ If you lose your phone... You must Go to a store to verify your account. because the only option is text or call to verify account. I was sent to the store 3 times and kept getting the run around the Store clerk was not trained or very unhelpful. Still unable to access my account. I have spent 3+ hours on the phone with customer services. I am unable to close my account of transer my number to a new previder.. Every time I get transfered to get my port # to change my phone number , I get disconected 20 + attempts. Do not USE METRO MOBILE ! The worst phone experience of my life. It is still not resolved. I can not end my service, access my account or keep my #. Save your time and Try another service provider. Worst Ever!

Terrible customer service and no help for a customer of ten plus years who has never paid late. I will be looking for a new phone company ASAP!

customer service (611) deserves negative stars 😡 I paid to get a new line added to my account which was supposed to arrive in 3 days (which it did) but they sent the phone without a new sim card (which is needed per new number) and when i talked with customer service and was telling the guy it says add sim card on the home screen, he kept telling me to go to settings to find out if it needs a sim card and wasnt listening to what the phone was saying and then wen he finally stopped talking and understood then he blamed UPS for no new sim card when ONLY thing UPS is responsible for is shipping the item 😡 metro is responsible for product and necessities with the phone 😡 so i ask to speak with supervisor and she said only thing they can do is have a new sim card sent out which will take 3-5days. So I have to wait another 3-5days for my new line and wen i asked do i get compensated she wud not allow me to get discounted (which i know she can do, been thru this before) so they dnt mind accepting my money but wen it comes to there mess up they dnt wana reimburse me 😡 My son needs that phone due to medical reasons and even if he didnt, they messed up my order and because "METRO CUSTOMER SERVICE" messed up 😡 i have to wait even longer and still have to pay my FULL bill next month 😡 they deserve to get treated the way they treat ppl wen there ripping off there customers 😡😡💯

Very absolutely not recommended
After my first month in September 2023 gone down hill further and further ever since.

Strange I joined on the first. And payment is due on the 28th days before I joined.
2.. my bill was to be 80 for 2 lines.
After my first month 110.
3. I cancelled the insurance after the long endless journey to used it ..when I moved my screen cracked on both phones.and 1 stopped working all together
Oh if I want to pay 140 for 1 new phone
They will.i been paying for the last 4 months after I cancelled my insurance on the phone..
On 4-30+24
Walked in the store when I went to pay my bill.
And told the girl after she tried to charge me for it still..oh my phone was off. Missed payment for 1 day. behind the counter.
Without a blink she says "do you want to cancel it."
And sent a code to my phone after I told her twice it's suspended till I pay the bill.

"Here's your sign "
And again forced to
pay 130 .00
4 months ago I cancelled 1 line and changed the number on the other.
Metro PC policy is you can once every 14 months free this was my first time ever and the twitch charges me. After I just paid my bill.
They suspended my line for the 4.87 or whatever it was.

I just paid 180 even after I cancelled and deactivated 1 line still forced to pay for it. and get suspended for 4.87
Had to go back to the same store.
They declare and stand behind "no yada yada "
This is false misleading advertising all you get from them is
Yada yada.
I'm paying 125 for 1 line and the home Internet. Rip off and complete made up reason totally incompetent and irrational entirely so many and none the same as the next.
If you can not keep your reasons straight.
Your a fake fraud making up as you go.
Stay away from this provider and please understand this
You can only appoligize so many times for the same reason till your creditably, integrity and honesty is seriously questioned or totally shown their is none

GSMT network 2G t-mobile 08205 NJ

My sales rep Carlos at 257 Central Ave, was almost made with perfection !! It was last minute when I walked in and he was able to help me in every way possible. I explained to him that I had a very stressful day because my phone kept cutting off and he definitely relieved all of my worries . I'm so grateful

I've had this service for about a year and service in my area is ok depending on where I am, at my house it's good 1 min then horrible the next. My complaint is before I used to be able to go on the My Metro App and see phone prices for upgrades now I can't and it tells me I have to go to one of their locations, I can't even call for pricing. The closest metro store is almost 2hrs from me had I know when I signed up for this mediocre service that I wouldn't be able to upgrade my phone unless I went to the store I probably wouldn't have chose them for service. So I will have to look for a different company to use because I am not driving that far for an upgrade without knowing what they have, the price and if it's even in stock.

Metro t mobile has went down hill, I use to like the phones they use to have now they are smaller, older, and jut doesn't do the trick for me. How come they don't have the same phones as t mobile? Why are they using cheaper phones other than the older I phones. ya'll suck! I think it's time my family and I switch companies

First of all I was talked into a phone that was free with a more expensive plan. The salesman said he would take care ( canceling the more expensive plan, switching over to the less expensive plan, etc). I was given NO paper work as to what I received or when or if I was expected to make a payment or when or how much or anything else. When I tried to call out on my Metro phone I had no service. Went back to where I got the phone & found out I hadn't paid my bill. To which I replied 'I never received a bill" to know I had to make a payment or how much the payment was.

when you get a account or get a new line from metro by tmobile ?
you might wanna check what you paid for ..
They ve been making fake account add a insurance or features to hit the monthly goal and many place they dont give you discount , they just give you free case .. check your account if you have metro.