Lyons Davidson Solicitors Omdömen 

The solicitor I was assigned was helpful and supportive. They ensured I was kept up to date and shared information as soon as it was available. The portal makes it easy to have all your documents in one place which really helped.

I am writing to say a big thank thank you to Kelsey Morgan for her hard work she very professional in her work and always very polite and easy to communicate with. Liam Price is a very professional person and he was very work focused in getting ourselves a result which had gone on for over 2 years and was eventually settled out of court.
Dealing with this process could have been very stressful. However, Lyons Davidson Solicitors handled everything with great care and professionally and clear communication and kind support made a difficult time much easier for us.
Thank you to Lyon Davison Solicitors for their time, patience, and professional service. We are very grateful for their dedication, and I will gladly recommend your company to others.

Deeply disappointed – case closed without contact, misunderstanding of facts

I am extremely disappointed with the service I received from Lyons Davidson. After being assigned to them through my Halifax/Lloyds legal cover, I expected a professional and thorough assessment of my case. Instead, my file was closed without a single phone call or meaningful contact, despite weeks of delays and repeated promises that someone would get in touch.

Throughout the entire time they held my case, nobody ever called me to discuss the facts, clarify the situation, or even confirm basic details. They simply made assumptions, misunderstood the circumstances, and then closed my file without speaking to me once.

The solicitor handling my claim stated that I “refused an inspection,” which is completely untrue. I have always allowed the dealership to inspect the vehicle at my home. What I refused was a commercial buy-back that required me to drive a faulty vehicle 200 miles, despite the dealer advising it should not be driven. This is a major safety issue and a clear legal distinction that was ignored.

Their decision was made without any contact, without clarifying the facts, and without addressing the evidence I provided. To then receive a closure letter followed by a request to leave a positive review — including mention of staff vouchers and “employee of the month” nominations — felt entirely inappropriate.

After weeks of waiting, unanswered calls, and no communication, I did not receive the level of care, accuracy, or professionalism I expected. I cannot recommend Lyons Davidson based on my experience.

Absolutely shocking service from this company, avoid if possible. Its taken a year and half to at a settlement offer for an accident and I have had to prompt all the way in that period to get any progression.

I would highly recommend Matthew Tebbutt, following the excellent support he gave me with my accident claim.

Throughout the process, Matthew was professional, approachable and most importantly to me, very honest. His advice was always clear and straightforward, and he took the time to explain everything so that I understood what was happening with my claim. Whenever I had questions or concerns, I felt comfortable asking him and was kept informed along the way.

Going through an accident claim can be a stressful experience, but having Matthew dealing with my case made the process much easier. I felt reassured by his knowledge and efficiency and had confidence that everything was being dealt with properly and with my best interests in mind.

I am extremely grateful for Matthew’s help and support throughout and would have no hesitation in recommending him to anyone needing assistance with an accident claim.

Many thanks Matthew. CCBM

A property developer installed fencing and gates across an access road. My deeds state the unmade road is to be used for all purposes at all times.
Lyons Davidson took on the case and the end result was the property developer’removal of the nuisance.
They were successful in regaining my right of way.

I used Lyons Davidson Solicitors following a Road Traffic Collision. I wouldn’t use them again or recommend them.

I was dealing with Elli, during this whole process I was kept informed every step of the way. The customer portal is very good and is easy to use, you can look and sign documents upload photo and any supporting documents for your case. Elli was easy to contact and took all of my calls even at 5:30 pm on a Friday. I would highly recommend this firm.

David & his team represented me & my son after a serious car accident.
They showed complete empathy with us, during a traumatic period of time.
The case itself was dealt with professionally, in a timely manner and with clear communication.
Ultimately a very satisfactory settlement was reached.
I cannot recommend them enough.

⭐ **1 star – Extremely poor communication and unacceptable delays**

I am currently dealing with Lyons Davidson in relation to a personal injury claim following a road traffic accident in February 2026. The third party has admitted full liability, yet I am extremely disappointed with the way my claim has been handled and, in particular, the lack of communication and apparent progress.

I attended an independent medical examination shortly after the accident and received the medical report approximately a week later. Within one day of receiving it, I challenged the report because I believed it contained factual inaccuracies and significant omissions regarding the injuries I sustained, the impact of the accident on pre existing issues, and new physical and psychological symptoms following the accident.

Since submitting that challenge, I have been repeatedly trying to establish what is happening with my claim. Messages through the portal go unanswered, emails receive no response, and I have escalated my concerns to management without receiving a meaningful response.

When I do eventually receive any information, I am simply told that my challenge to the medical report is “being reviewed”. Months later, I still do not appear to have reached the stage where a decision has even been made about whether the medical expert should be asked to reconsider or amend the report.

I fully appreciate that personal injury claims can take time and that medical evidence has to be properly considered. What I cannot understand is why reviewing my written challenge to a medical report should take this long, particularly when I raised the issues immediately after receiving it.

The most frustrating aspect has been the communication. I should not have to repeatedly chase through different channels simply to find out what is happening with my own claim. At the very least, I would expect acknowledgement of correspondence, clear updates, an explanation for the delay and a realistic indication of the next steps.

At present, I have very little confidence in the handling of my claim. The medical report currently on file does not, in my view, accurately reflect the accident, the injuries I sustained or their impact, yet months after raising my concerns I am still waiting for the challenge itself to be properly progressed. I will not sign a factually incorrect report or a report with important facts omitted. I am still paying for recovery treatment out of my own pocket 7 months on.

Based on my experience to date, the service has fallen significantly below what I would expect from a firm handling a personal injury claim.

Excellent and concise advice from Phoebe Fisher at LD Bristol office.

Morgan is a credit to the company. Super helpful, patient, very attentive and happy to support with even the smallest of asks. Spoken to her few times to get status updates and clarification on my case. Her customer service is top!

Following an accident my insurance company referred me to LDS to pursue a claim for damages.
The case handler assigned to me was Kyle Holtham. He was very courteous, always responding to emails and telephone calls in a prompt and professional manner.
My case is now resolved and, based on my dealings with Kyle Holtham, would have no hesitation is recommending Lyons Davidson Solicitors.

Trying to contact the case handler is impossible, I left several messages and I don't understand why cant they cant reply on that. Its been almost 2 months that I sent my query, follow up every now and then, how can they cannot reply on that.
I did a review of the same kind of bad service they, but the problem is still the same. if anyone in Lyons Davidson see this, can I follow up my case with ref OIC/01629007/00000001.

Wouldn’t even rate as 1 star. My claim started in January of 2026. I had recieved a call from the other persons insurance as the accident was her fault. I was told by my insurance company not to do this as they will deal with it. I’ve never had an accident before so I didn’t know. I was then put through to Lyon Davidson for my injury. I was sent documentation via a portal and advised to send messages through this to communicate. When the documents came through there was something about fee, I called them and actually spoke to them because I never got a response to anything via the portal. I was told I would not be charged a fee because it was not my fault. I asked the person on the phone are you sure because if so I will go direct through the other persons insurance. They said no, what they request is what I get. I signed the form.
Since January I have had to continuously call them for updates, I send messages I don’t get a response, I have asked for call backs and no one gets. Ack to me and they are telling me I have to pay them 25% fee! This is actually the worst company and I would not recommend. I on the 20th Aug I was told a senior would call me. I’m still waiting. I have made an official complaint but I still haven’t heard anything! Now I have sent messages via portal again and no response.

Emilie Macey was the second person to deal with our case at Lyons Davidson and has guided us at every step since the accident in November 2024. Emilie is a good communicator and kept us up to date with progress through regular phone calls and emails, giving advice and support, clarifying options.
We have been treated as human beings, not just a case number and that has certainly reinforced our belief we were in good hands. Emilie listened to us and gave us time to discuss our concerns and anxieties . Thank you Emilie.

They tried to silence us...they tried knowing only one response is allowed.steer clear of this firm they are too weak and flimsy

Bethany Chandler helped me navigate the legal maze in settling my claim against another driver. Good service.

I instructed Lyons Davidson through my legal expenses insurer regarding an employment dispute involving disability discrimination. My case handler was Natalie McKnight and unfortunately my experience was very disappointing.

Despite providing extensive medical evidence, including an independent psychiatric report, four Occupational Health reports, and written correspondence from the Trust's own Chief People Officer and HR team acknowledging failings in how my case was handled, my claim was declined not once but twice. I found the assessments did not fully engage with the medical evidence provided, and key documents appeared to have been given limited consideration.

I subsequently instructed a specialist employment solicitor at another firm who reached a very different conclusion, assessing my claims as having reasonable prospects of success and agreeing to act on a No Win No Fee basis. This has left me questioning the thoroughness of the assessment I received from Lyons Davidson.

The process also took a significant amount of time, during which I was left in a difficult financial position without clear representation. I would encourage anyone in a similar situation to seek a second opinion before accepting an initial assessment.

Our ref: 01620996/00000001/LSC/GR05Kit Tapscott 26.8.50
Lyons Davidson are handling a claim for me, after an articulated lorry smashed into my car, on 27th February 2025.
I am now on my 4th case handler, at least 3 have left.
My case which is, clear cut has not been handled professionally, in fact quite the opposite
I'll know if Lyons Davidson take complaints seriously by seeing my case actually progress towards a final conclusion.