My current recharge which was supposed to expire on 28/07/2026, where did it go? The recharge was done by mistake. You have applied it from now on. My mobile number is +4368864813783 A... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Eine Lycatel-Mobilfunk-SIM-Karte wurde ohne mein Wissen, ohne meine Unterschrift und unter Verwendung meiner E-Mail-Adresse auf meinen Namen registriert. Ich erhalte regelmäßig E-Mails von Lycatel, de... Se mer
Good prices for bundles and good phone service, but quite bad app interface and annoying handling. Lycamobile spams me incessantly with messages about special offers that I can't turn off anywhere, so... Se mer
Företaget har svarat
Meine Fragen wurden schnell und korrekt beantwortet und mir wurde sofort geholfen. Der Mitarbeiter war sehr nett- wie immer. Herzlichen Dank
Företaget har svarat
Företagsinformation
Skrivet av företaget
Lycamobile bietet GRATIS SIM Karten mit günstigen, internationalen Tarifen. Jetzt unsere Prepaid Angebote mit kostenlosen Anrufen prüfen und gleich GRATIS SIM bestellen!
Kontaktuppgifter
1080, Vienna, Storbritannien
- www.lycamobile.at
2,5
Dålig
344 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Eine Lycatel-Mobilfunk-SIM-Karte wurde…
Eine Lycatel-Mobilfunk-SIM-Karte wurde ohne mein Wissen, ohne meine Unterschrift und unter Verwendung meiner E-Mail-Adresse auf meinen Namen registriert. Ich erhalte regelmäßig E-Mails von Lycatel, denen ich mitteile, dass ich dort keine Nummer habe. Das bedeutet, dass ein Mitarbeiter von Lycatel meine Daten und meine Unterschrift missbraucht hat, um eine SIM-Karte in meinem Namen zu erhalten – ein Fall von Urkundenfälschung. Leider reagiert das Unternehmen nicht auf meine Anfragen zu diesem Fall.
8 augusti 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Die sind nicht einmal in der Lage Email…
Die sind nicht einmal in der Lage Email in deutsch zu senden. Bringen ständig neue Angebote in der App die man oft gar nicht nutzen kann
5 augusti 2026
Svar från Lyca Mobile AT
Sehr geehrter Kunde,
wir verstehen Ihre Anmerkungen bezüglich der E-Mails auf Deutsch und der in der App angezeigten Angebote. Wir bitten um Entschuldigung für die Unannehmlichkeiten, wenn Aktionen scheinbar nicht genutzt werden können. Wir schätzen Ihr Feedback und werden es an die zuständigen Teams weiterleiten, um das Kundenerlebnis zu verbessern.
Mit freundlichen Grüßen
LycaMobile Review Resolution Team
trustpilotreview@lycamobile.com
Svar från Lyca Mobile AT
Dear customer,
We're so happy to hear you feel this way! Thank you for your wonderful feedback.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Svar från Lyca Mobile AT
Dear Imamuddin,
We understand your frustration regarding the SIM card. We are committed to ensuring all our products function correctly. We are actively looking into this to improve our service.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Me gustó mucho l rapidez y sencillez…
Me gustó mucho l rapidez y sencillez con que pude activar el servicio
10 augusti 2026
Svar från Lyca Mobile AT
Estimado cliente:
Su lealtad y sus amables comentarios son de gran valor para nuestro dedicado equipo. Gracias por elegirnos para recibir un servicio confiable.
Atentamente,
Equipo de Resolución de Reseñas de Lyca Mobile
trustpilotreview@lycamobile.com
Very Bad Customer Service
Very Bad Customer Service – Beware of Unexpected Charges
I am extremely disappointed with Lycamobile’s customer service. In our experience, an internet package was activated on our account without our permission or consent, and money was taken from our account for a service we did not request.
When we contacted customer service to resolve the issue, no one was available to properly help us. We were left frustrated and without a clear solution.
The service is extremely poor, and the whole experience feels very unfair. When money is being deducted from customers’ accounts without their approval, it seriously damages trust.
I strongly recommend that Lycamobile improve its customer service and be much more transparent about any packages or charges activated on customers’ accounts. Very disappointing experience.
10 augusti 2026
Svar från Lyca Mobile AT
Dear FD,
We appreciate you taking the time to share your feedback regarding the unexpected charges and your experience with our customer service. We understand how frustrating it is when services are activated without consent and when support is not readily available. We are actively reviewing our processes to ensure greater transparency with package activations and to improve the accessibility and effectiveness of our customer support. Your comments are invaluable as we work to rebuild trust and enhance our services for everyone.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Only giving one star as I have to.
Only giving one star as I have to.
This company is terrible. After purchasing a Lyca medium plan for $150 it was impossible to transfer my number across so I asked for a refund which they did unfortunately it was not the full amount as I had it for 5 days but could not use it so they only refunded me $137.50…whatever glad to have the refund. 7 days later they charged me $20. I called and asked what was going on and requested a refund. They had put me on a Lyca monthly plan WITHOUT my permission or knowledge. It has now been a month and 3 calls and I still don’t have my refund. Be careful.
8 juli 2026
Omdöme utan inbjudan
Svar från Lyca Mobile AT
Dear Nicole,
We appreciate you taking the time to share your experience with us. We are truly sorry to hear about the difficulties you encountered with your number transfer and the subsequent billing issues. We understand your frustration regarding the unauthorized charge and the delay in receiving your refund. We are actively reviewing your case to understand what went wrong and to prevent such situations from recurring. We value your feedback as it helps us improve our services.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Svar från Lyca Mobile AT
Dear Arlind,
We are truly delighted to hear you found our service to be excellent. Your positive feedback is greatly appreciated.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
ich bin sehr zufrieden…gute verbindung…
ich bin sehr zufrieden…gute verbindung auch in ausland ♥️
8 augusti 2026
Svar från Lyca Mobile AT
Sehr geehrte Kundin, sehr geehrter Kunde,
Ihre Treue und Ihr freundliches Feedback bedeuten unserem engagierten Team sehr viel. Vielen Dank, dass Sie sich für unseren zuverlässigen Service entschieden haben.
Mit freundlichen Grüßen
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Svar från Lyca Mobile AT
Xerîdarê hêja,
Em xemgîn in ku hûn ji xizmet û torê nerazî ne. Em fêm dikin ku ev çiqas dikare bibe sedema aciziyê û spasiya we dikin ku hûn nerînên xwe parve dikin. Em ê wê ji tîmê têkildar re bişînin.
Bi rêzdarî,
Tîma Çareserkirina Nirxandina Mobile ya Lyca
trustpilotreview@lycamobile.com
Repeated unauthorized auto-renewal despite multiple cancellation requests
I am extremely disappointed with Lyca Mobile Austria’s handling of auto-renewal.
I have contacted Lyca Mobile at least three times previously and explicitly requested that auto-renewal be permanently disabled. Despite this, Lyca Mobile continued to charge my payment method automatically.
I have been living in the United States since June 4, 2026 and have not been using my Austrian Lyca Mobile service. Nevertheless, I was charged €9.90 on June 22 and another €9.90 on July 20, for a total of €19.80, for renewals that I neither requested nor used.
I have now emailed both Lyca Mobile Austria customer service and the Review Resolution Team requesting a refund and permanent cancellation of auto-renewal, but I have received no response or resolution.
This is particularly frustrating because I had already asked Lyca Mobile multiple times to stop the automatic renewals. Customers should not have to repeatedly request cancellation and then discover that their payment method is still being charged.
I request an immediate refund of the full €19.80 and permanent deactivation of auto-renewal on my number. I will update this review if Lyca Mobile resolves the matter.
6 augusti 2026
Omdöme utan inbjudan
Svar från Lyca Mobile AT
Dear Muhammad,
We appreciate you taking the time to share your experience with us regarding the auto-renewal of your service.
We are actively looking into the details of your account and the communication you have had with our customer service team and the Review Resolution Team. We are committed to understanding why your requests were not actioned as expected and to ensure that this situation is properly addressed. We will work to investigate the charges and the auto-renewal status to prevent further occurrences. We value your patience as we review this matter thoroughly.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
good stuff.
7 augusti 2026
Svar från Lyca Mobile AT
Dear Customer,
Thank you so much for sharing your experience with us!
We're thrilled to keep you seamlessly connected with the great value you deserve.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Svar från Lyca Mobile AT
Sehr geehrte Kundin, sehr geehrter Kunde,
Ihre Treue und Ihr freundliches Feedback bedeuten unserem engagierten Team sehr viel. Vielen Dank, dass Sie sich für unseren zuverlässigen Service entschieden haben.
Mit freundlichen Grüßen
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Cut the chat and refund my account now very unhappy
Cut the chat and refund my account, don't ask for the details you were given the at least 5 times before, totally useless, how's that proven you have not looked into this matter at all,I have supplied you all the information multiple times, why still no action i have even asked for a reference number, never got that at all,why, they can't be bothered, I even sent a picture of the sim card
5 augusti 2026
Omdöme utan inbjudan
Svar från Lyca Mobile AT
Dear Richard Knight,
We understand your concern regarding the repeated requests for information and the support experience you have received. We apologize for the inconvenience caused. We are sorry to inform you that based on the given email address we are unable to locate the details with the information available. Please share your Lyca Mobile number, transaction reference number, and transaction date so we can check and get back to you with an update.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Finde ich super
5 augusti 2026
Svar från Lyca Mobile AT
Sehr geehrte Kundin, sehr geehrter Kunde,
wir freuen uns sehr, Sie bei uns zu haben, und wissen es zu schätzen, dass Sie sich die Zeit für so freundliche Worte genommen haben. Ihre Unterstützung motiviert uns sehr!
Herzliche Grüße
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Svar från Lyca Mobile AT
Sehr geehrte Kundin, sehr geehrter Kunde,
vielen Dank, dass Sie Ihre Erfahrungen mit uns geteilt haben!
Wir freuen uns sehr, Ihnen eine reibungslose Verbindung zu einem hervorragenden Preis-Leistungs-Verhältnis bieten zu können – genau das, was Sie verdienen.
Herzliche Grüße
Ihr Lyca Mobile-Team für Bewertungsanliegen
trustpilotreview@lycamobile.com
SIM Registrierung nicht möglich
SIM Registrierung nicht möglich, sämtliche angebotenen Methoden schlugen wegen einem „technischen Fehler“ fehl. Hotline natürlich nicht mehr erreichbar. Super!
4 augusti 2026
Svar från Lyca Mobile AT
Sehr geehrter Kunde,
Es tut uns leid zu hören, dass Sie Probleme bei der Registrierung Ihrer SIM-Karte haben und unser Support-Team nicht erreichen konnten. Wir verstehen, wie frustrierend diese Situation sein kann.
Um uns bei der Untersuchung zu helfen, geben Sie bitte Ihre Telefonnummer oder SIM-Daten, die von Ihnen verwendete Registrierungsmethode, etwaige Fehlermeldungen oder Screenshots sowie Datum und Uhrzeit des Problems an.
Beste Grüße,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
I sent all needed info about me and my…
I sent all needed info about me and my case and reply took 4 days and it was absolutely useless
30 juli 2026
Svar från Lyca Mobile AT
Dear Customer,
We’re sorry to hear that your previous support experience did not meet your expectations. We understand how frustrating it is to wait for a response after providing the requested information and not receive a helpful resolution.
We would like to review your case further. Please provide your phone number or case reference number, along with any previous communication details, so we can investigate and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Excellent service
3 augusti 2026
Svar från Lyca Mobile AT
Hi Jaspreet Singh,
Thank you for sharing your positive feedback! Knowing you had a great experience with LycaMobile brightens our day. We appreciate your support.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
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