We purchased a beautiful garden lounge set from Longacres & unfortunately it turned up damaged. There was a little faffing around with couriers (not their fault) so they looked to fully replace on the... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Was a pleasure dealing with Longacres. I ordered a swing seat online and only had to wait a few days before delivery date. I was informed of delivery slot and could also follow the driver on a map in... Se mer
Företaget har svarat
Love Shepperton branch. I just de-stress as soon as I walk in. Staff are always very approachable and helpful with a smile on their face. Store always well set out. On this occasion I was picking up a... Se mer
Företaget har svarat
Was called the day before my order was due to be delivered saying head office has forgot to load my paddling pool onto the lorry. They said it would be delivered hopefully the following week. Unexpect... Se mer
Företaget har svarat
Företagsinformation
Om Longacres Garden Centres
Skrivet av företaget
Established in 1979, Longacres is a family-run group of six garden centres in the south east of England. Our flagship Bagshot store is the largest independent garden centre in the south of the country.
We've been selling online since 2002 and have two purpose-built warehouses for stock and packing.
We're multi-award winners including:
- Garden Retail Awards Best Garden Centre 2015
- Horticulture Week Business Award - Best Business Refurbishment 2018
- Best Garden Centre Retailer of Greeting Cards 2023
Longacres
Skrivet av företaget
Kontaktuppgifter
London Road, GU19 5JB, Bagshot, Storbritannien
- 01276 486422
- customerservices@longacres.co.uk
- www.longacres.co.uk
4,7
Utmärkt
40 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 99 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Shepperton Branch
Love Shepperton branch. I just de-stress as soon as I walk in. Staff are always very approachable and helpful with a smile on their face. Store always well set out. On this occasion I was picking up a click and collect. Gentleman helping me was lovely despite clearly being under the pump as it was very busy. Got someone to find my order straight away and they too were happy and super efficient. Manager should be very proud!
23 juli 2026
Svar från Longacres Garden Centres
Thank you for your lovely review! We’re delighted to hear how much you enjoy visiting our Shepperton branch and that our team made your Click & Collect experience smooth and welcoming.
Kind regards,
Longacres
Very friendly and polite members of…
Very friendly and polite members of staff very easy to order and book delivery. Super quick delivery A***
13 juli 2026
Svar från Longacres Garden Centres
Thank you for your 5-star review! We’re delighted to hear you found our team friendly and polite and that your ordering and delivery experience was quick and easy.
Kind regards,
Longacres
They sent plant pots that were…
They sent plant pots that were discoloured and then didn’t give me a refund and didn’t get in contact
13 juli 2026
Svar från Longacres Garden Centres
Thank you for your review. I can see we have since been back in contact with you and can confirm this has been raised with the supplier. Our customer service team have now processed a refund for you, thank you for your patience while we awaited a response from our supplier.
Kind regards,
Longacres
Delivered right to the front door and…
Delivered right to the front door and the bouquet is lovely thank you long acres 😃
16 juli 2026
Svar från Longacres Garden Centres
Thank you for your 5-star review! We’re delighted to hear your bouquet arrived safely and that you’re pleased with it.
Kind regards,
Longacres
No communication & do not take the boxes or Pallets away
The Garden Centre did not email to advise me the garden furniture was being despatched. I received a message from the Courier to say delivery would be that morning. Furniture is beautiful & we are extremely pleased with it.
The delivery driver was excellent. He brought the furniture round to the back of my house with no problem.
I would like to make people aware that the delivery driver advised me that the large cardboard boxes & the pallet the furniture came in/on has to be left with the customer which I find totally unacceptable. The pallet was double size & very heavy so if someone was elderly, they would not be able to move it or dispose of the very large boxes. The delivery drivers have a large vehicle so it would be easier for them to take it away.
I would recommend the furniture but not so much the service.
23 juli 2026
Omdöme utan inbjudan
Svar från Longacres Garden Centres
Thank you for taking the time to leave your review. We’re pleased to hear you’re delighted with your garden furniture and that the delivery driver provided such helpful service.
With regards to the packaging and pallet, our product description does advise that nationwide deliveries are made via pallet delivery and that customers are responsible for disposing of the pallet once received. Unfortunately, pallet collection is not a service offered by the courier but we appreciate your feedback and will share your comments with the relevant team.
Kind regards,
Longacres
Easy to click & collect
Easy to click & collect - but I dont understand why your instructions to collect insist on having a printed copy of the order - surely just showing the order number from the phone works just as well ?
16 juli 2026
Svar från Longacres Garden Centres
Thank you for your 5-star review! We’re pleased to hear your Click & Collect experience was quick and easy.
Kind regards,
Longacres
Barbecue delivered on time
Barbecue delivered on time, and now assembled. The true proof may be after the first cook.
22 juli 2026
Svar från Longacres Garden Centres
Thank you for your 5-star review! We’re pleased to hear your barbecue arrived on time and is now assembled.
Kind regards,
Longacres
Good product
Good product. Great delivery service two very helpful and polite guys. Thank you.
16 juli 2026
Svar från Longacres Garden Centres
Thank you for your 5-star review! We’re delighted to hear you’re pleased with your purchase and that our delivery team provided a helpful and polite service.
Kind regards,
Longacres
Svar från Longacres Garden Centres
Thank you for your 5-star review! We’re delighted to hear you were happy with our service, pricing, and speedy delivery.
Kind regards,
Longacres
Amazing service!
We purchased a beautiful garden lounge set from Longacres & unfortunately it turned up damaged. There was a little faffing around with couriers (not their fault) so they looked to fully replace on their own dedicated transport & helped to lift the replacement set into the garden. You judge people on how they deal with problems, Longacres excelled. Thank you.
22 juli 2026
Omdöme utan inbjudan
Svar från Longacres Garden Centres
Thank you for your wonderful 5-star review! We’re so pleased we could put things right for you and appreciate your kind words about our team’s support.
Kind regards,
Longacres
Excellent service
Excellent service, flower order delivered on time, driver polite and professional.
15 juli 2026
Svar från Longacres Garden Centres
Thank you for your 5-star review! We’re delighted to hear your flowers arrived on time and that our delivery driver provided a polite and professional service.
Kind regards,
Longacres
Excellent company
Excellent on price and quickly dispatched. Always had good service, A+++
15 juli 2026
Svar från Longacres Garden Centres
Thank you for your fantastic 5-star review! We’re delighted to hear you’ve received great service and that your order was dispatched quickly.
Kind regards,
Longacres
Customer friendly
Website easy to navigate and placing my order seamless. Communication good and order arrived promptly. Nice work Longacres.
15 juli 2026
Svar från Longacres Garden Centres
Thank you for your 5-star review! We’re delighted to hear your ordering experience was simple and seamless and that your delivery arrived promptly.
Kind regards,
Longacres
I’m very pleased with my royalcraft …
I’m very pleased with my royalcraft charcoal outdoor garden cushion box, It’s looks so nice in the garden
12 juli 2026
Svar från Longacres Garden Centres
Thank you for your 5-star review! We’re delighted to hear you’re pleased with your Royalcraft cushion box and that it looks great in your garden.
Kind regards,
Longacres
Excellent service instantly
Online ordering simple. Collection a breeze, in and out in 5 minutes.
15 juli 2026
Svar från Longacres Garden Centres
Thank you for your 5-star review! We’re delighted to hear your online ordering and collection experience was quick and easy.
Kind regards,
Longacres
Svar från Longacres Garden Centres
Thank you for your lovely review! We’re delighted to hear you had a great experience and that our delivery team were friendly and helpful.
Kind regards,
Longacres
Very pleased
I was kept informed while awaiting my order which arrived on time. I have already recommended you to a friend
15 juli 2026
Svar från Longacres Garden Centres
Dear Customer
Thank you for your kind feedback , We look forward to your future custom.
Kind Regards
Was very accommodating and managed to…
Was very accommodating and managed to bring forward the delivery date.
12 juli 2026
Svar från Longacres Garden Centres
Dear Customer
Thank you so much for your kind review! I'm really glad I could help bring your delivery date forward.
Kind Regards
Really lovely plants I had delivered I…
Really lovely plants I had delivered I had one problem which was resolved with no problems looking forward to ordering again
20 juli 2026
Omdöme utan inbjudan
Svar från Longacres Garden Centres
Dear Customer
Thank you for your feedback, we are pleased you were happy with your plants.
Kind Regards
Needed guidance and fortunate to find…
Needed guidance and fortunate to find Steve still working for you
Excellent attention to detail and helpful offering his advise
15 juli 2026
Svar från Longacres Garden Centres
Dear Customer
Thank you for your feedback, We are pleased you were happy with the service we provided.
Kind regards
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.