Patrick, Ashley & Danny cracked on from the moment they arrived & didn’t stop working until the job was complete. They worked as a team doing a big job & providing both professional work & attitudes.... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The man put shoe covers on with out asking as I’ve had previous problems with mud left all over and dirty rain water. He was very respectful towards my home which I appreciated massively.
Företaget har svarat
Was given a morning appointment and by 11 I went on the online chat and I was told they would be there by 1pm and still no one came so I rang and was told they might be delayed so rang again around 2... Se mer
Företaget har svarat
Our service engineer called to say he would arrive in half an hour and was prompt and efficient. He removed the gas fire and thankfully the live pigeon also which had fallen down the chimney. He... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Maintaining warm, safe, energy efficient homes. This is what we thrive for. 👌 This page is monitored by the customer service team Mon - Fri, 8am - 4pm. For out of hours contact 0330 995 8007
Kontaktuppgifter
Charley Wood Road, L33 7SG, Liverpool, Storbritannien
- 03309958007
- hello@liberty-group.co.uk
- www.liberty-group.co.uk
4,4
Utmärkt
9 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service polite staff
Excellent service polite staff, respected my property, kept me informed of my appointment thank you
7 juli 2026
Omdöme utan inbjudan
Svar från Liberty
Good morning, Julie,
Thank you for your kind feedback. We're delighted to hear you received excellent service and that the team were polite, respectful, and treated your home with care. It's great to know you were kept informed throughout the appointment process. We really appreciate your support and your review.
Speak soon,
Adrian
Terry from liberty gas came to do my…
Terry from liberty gas came to do my gas service and he was friendly and polite you could do with more workers like him.
7 juli 2026
Omdöme utan inbjudan
Svar från Liberty
Good morning, Karen,
Thank you for your lovely feedback. We're delighted to hear Terry was friendly, polite, and made such a positive impression during your gas service. Comments like yours mean a great deal, and we'll be sure to pass them on to him. It's wonderful to know he's the kind of engineer you'd like to see more of.
Speak soon,
Adrian
Svar från Liberty
Good evening, Ben,
Thank you for your feedback. We're pleased to hear the engineer carried out the work efficiently and completed the job to a high standard. It's always encouraging to know our customers are happy with the service they receive. We appreciate you taking the time to leave a review.
Speak soon,
Adrian
Svar från Liberty
Good evening, Chris,
Thank you for taking the time to leave a review. It's fantastic to hear the work was carried out with such care and attention to detail. We're pleased the engineer's professionalism and courteous approach helped make the visit a positive one. Your feedback is greatly appreciated.
Speak soon,
Adrian
The gentleman that came was so friendly…
The gentleman that came was so friendly & professional
7 juli 2026
Omdöme utan inbjudan
Svar från Liberty
Good evening, B. Morton-Sherwoid,
Thank you for your kind feedback. We're delighted to hear the engineer was both friendly and professional throughout the visit. It's always great to know our team leaves a positive impression. We really appreciate you taking the time to leave a review.
Speak soon,
Adrian
Boiler installation
The engineers worked really well,,polite and when they left didn't even know they had been,,,all clean and tidy
6 juli 2026
Omdöme utan inbjudan
Svar från Liberty
HI Mary,
Thank you for your feedback. We're really pleased to hear the engineers worked well together and were polite throughout the visit. It's great to know they left everything clean and tidy, with so little disruption that you hardly knew they had been there. We appreciate you taking the time to share your experience.
Speak soon,
Adrian
Brilliant customer service respectful…
Brilliant customer service respectful of my home
6 juli 2026
Omdöme utan inbjudan
Svar från Liberty
Hi Jodi,
Great to see we met your expectations.
Thanks
Paul
Done quietly and quickly well done
6 juli 2026
Omdöme utan inbjudan
Svar från Liberty
Hello,
Fantastic news.
Thanks
Paul
Svar från Liberty
Hi Natalie,
Great to hear.
Thanks
Paul
He was on time
He was on time, very polite and helpful, he explained what he was going to do, and at the end told me every thing was working well, thank you,
6 juli 2026
Omdöme utan inbjudan
Svar från Liberty
Hello,
Happy to see we met your expectations.
Thanks
Paul
Very nice man
Very nice man, kept me informed about everything he was doing. Very happy xx
6 juli 2026
Omdöme utan inbjudan
Svar från Liberty
Hello Karen,
Wonderful news.
Thanks
Paul
Usually very pleasent.and get on with…
Usually very pleasent.and get on with the job at hand
3 juli 2026
Omdöme utan inbjudan
Svar från Liberty
Hello Sandra,
Great to hear.
Thanks
Paul
Tyrone attended to do my gas safety…
Tyrone attended to do my gas safety inspection and he is such a lovely person. He fixed my boiler a few months ago and asked how it had been working since his visit. The guy is a credit to the company x
3 juli 2026
Omdöme utan inbjudan
Svar från Liberty
Hi Mrs Jeffery,
Fantastic news the recent visit went well with Tyrone.
If you would like an official compliment sending to Tyrone please send a summary to Feedback@liberty-group.co.uk, Please include your name & address.
Thanks
Paul
The guy Ben was brilliant
The guy Ben was brilliant. He worked cleanly and efficiently and left my space tidy and clean when he finished. He showed me how things worked. He was polite and actually listened when asked something. Fantastic service and I had no clean up to do. Great person great worker.
25 juni 2026
Omdöme utan inbjudan
Svar från Liberty
Hi Shirley,
thank you for your feedback about Ben, its great to hear he gave a good impression kept his work area clean and answered any questions you had.
kind regards
Wendy
The engineer was very professional…
The engineer was very professional explained everything did the service of my boiler properly checked all alarms very pleasant young man
Thankyou
1 juli 2026
Omdöme utan inbjudan
Svar från Liberty
Hi Lynne,
I'm happy to hear your engineer checked everything thoroughly, thank you for your feedback today.
kind regards
Wendy
Never showed up for appointment
I was given a morning appointment 8-1pm. Took a morning off work, (the second one as no one told me the job would take two visits). I waited until 2:30pm and no one came, no phone call to say running late. A total no show. No follow up other than to ask me to take a survey and then to leave a review. If you want to come back and finish the job I’ll expect to be given an exact time.
26 juni 2026
Omdöme utan inbjudan
Svar från Liberty
Hi Scott,
I am sorry to hear of the service you received .
We would like to look into this further, please contact us at feedback@liberty-group.co.uk with more details. Thank you for bringing this to our attention.
Kind Regards
Wendy
Jason the engineer is so knowledgeable…
Jason the engineer is so knowledgeable and is friendly and always does a thorough job servicing our boiler,and when we needed a repair done two engineers came but didn’t do it but Jason attended and took his time and then the problem was rectified
30 juni 2026
Omdöme utan inbjudan
Svar från Liberty
Hi Darran,
I'm really happy to hear Jason resolved the issue for you and gave a great impression, thank you for your feedback.
kind regards
Wendy
Great service
Liberty (Stephen)came out when they said they would and fixed the issue.
The guy even came back to check it was working.
Absolutely made up.
Thank you 😊
30 juni 2026
Omdöme utan inbjudan
Svar från Liberty
Hi Pauline,
thank you for your feedback, I'm happy to hear everything went well and the issue was resolved successfully.
kind regards
Wendy
The engineer was polite
The engineer was polite, listening and understanding.
30 juni 2026
Omdöme utan inbjudan
Svar från Liberty
Hi Ilyas,
thank you for your feedback, its great to hear our engineer gave a good impression.
kind regards
Wendy
Svar från Liberty
Hi Mary,
thank you for your feedback, I'm happy to hear our colleague gave a good impression.
kind regards
Wendy
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.