Lexham are absolutely not deaf friendly. I am profoundly deaf, email is my preferred choice of communication. Lexham know this 😡 I got locked out of my portal after Lexham sent me new documents... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very happy with Lexham insurance once again. Decided to stay with the company as their quote was the best even with all the extras. The website is so easy to navigate and previous customer service exp... Se mer
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I've been insured with Lexham for 4 years now. I've claimed against someone on a nasty accident (non fault). Insurances can sound great, but the truth only comes out when a claim happens. Lexham have... Se mer
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From the amount of time the agent took to ask and answer questions, I did wonder whether I was talking with someone who was on the moon. I found the quotation process painfully slow and at the end I g... Se mer
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Företagsinformation
Skrivet av företaget
Lexham Insurance is a specialist insurance broker providing motor insurance solutions since 2000. Starting as a dedicated motorcycle, scooter and moped insurance broker, we are proud to offer a wide range of insurance schemes for riders across the UK. From learner riders and commuters to delivery riders, electric motorcycles and adventure bikes, our products are designed to support a broad range of riders, vehicles and insurance needs. Over the years, Lexham has evolved from a specialist two-wheel insurance broker into a broader specialist motor insurance business. Today, our insurance services include motorcycle, scooter, motorhome, campervan, quad bike and commercial vehicle insurance. Based in Norfolk, our team supports customers across the UK. We value the feedback shared through reviews, which helps us continue to develop our products, services and customer experience.
Kontaktuppgifter
Storbritannien
- www.lexhaminsurance.co.uk
3,7
Medel
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Bike insurance
lexhaminsurance
Easy navigation step by step web site
great experience 10/10
7 september 2026
Svar från Lexhaminsurance
We appreciate you taking the time to leave a positive review.
No nonsence insurance reasonable prices
No nonsence nice and simple good price and clear instructions
7 september 2026
Svar från Lexhaminsurance
Thank you for your review!
High Admin & Poor Customer Services
have been with these for 2 years re motor home insurance, however when it came to renew for 2026, not only was there an admin fee [+others] of £65 taking the total just under £500. Doing an online search i found i could get for £433!
Tried 3 times to get in touch by phone, only to be hanging on for almost an hour, i also tried there online form with no use and finally email, this took 14 days for them to get in touch, so basically they lost custom not only for high admin fees but also customer service.
Update: reply from Lex ham asking to get in touch. Amazing considering how long it took in the first place, [still using same email contact]
5 september 2026
Omdöme utan inbjudan
Svar från Lexhaminsurance
We apologize for the inconvenience you have experienced. If you could provide us with additional information, we could locate your policy and look into this for you. Alternatively, please email enquiries@lexhaminsurance.co.uk with more information
They are great
They are great. I would highly recommend it to any new motorcycle rider. The price was very fair.
4 september 2026
Svar från Lexhaminsurance
We appreciate you taking the time to leave a positive review.
Svar från Lexhaminsurance
Thank you for your review.
Great customer service and cheap…
Great customer service and cheap motorholme insurance would recommend
4 september 2026
Svar från Lexhaminsurance
Thank you for taking the time to leave a positive review.
Good value insurance but I am doubting…
Good value insurance but I am doubting they are even still in business! Phoned multiple times ar different times of the day, no answer. Emailed requesting advice, no reply. Insurance hasn't yet expired so getting quotes from elsewhere.
4 september 2026
Omdöme utan inbjudan
Svar från Lexhaminsurance
We apologize for the difficulties faced when trying to contact us. If you could please provide additional information we can look into this further for you. Alternatively, please email enquiries@lexhaminsurance.co.uk with more information.
What a pathetic broker they are i got…
What a pathetic broker they are i got insurance then on the next morning for some reason i cancelled the insurance or my bike they took 148£ when i keep saying to them that i didn’t used the cover still they charged me and said to me they can’t do thing.
4 september 2026
Omdöme utan inbjudan
Svar från Lexhaminsurance
We are sorry to hear you have had a negative experience. If you could please provide further information, we could look into this for you. Alternatively, please email enquiries@lexhaminsurance.co.uk.
This is going to be my second year…
This is going to be my second year using this company. I've had no issue on the first year and when I call customer service I was connected directly to a live person instead of it being a robot of some kind.
3 september 2026
Svar från Lexhaminsurance
Thank you for taking the time to leave your review.
Simple matter of making a payment
Simple matter of making a payment, tried 80 minutes, 30 minutes and 20 minutes waiting on phone, nobody ever answers. Tried different numbers. Live chat has nobody live to talk to. 3 unanswered e mails for callback and unanswered callback request. Don't know if anybody works there or AI company. Terrible unbelievable service.
3 september 2026
Omdöme utan inbjudan
Svar från Lexhaminsurance
We're sorry to hear that you've been struggling to contact us. I can see that you have since been able to speak to us regarding this payment. If you require any further assistance, please let us know. Alternatively, please email enquiries@lexhaminsurance.co.uk.
Can't log in
Can't log in. Can't get anyone to answer the phone. Can't get a reply on email. Bots cannot deal with this question
2 september 2026
Svar från Lexhaminsurance
We apologize for the difficulties faced when trying to log into your account. We have arranged for an agent to call you and discuss this. If you have any further information to add, please email enquiries@lexhaminsurance.co.uk.
You wait a long time to talk to someone…
You wait a long time to talk to someone for more than an hour.
1 september 2026
Svar från Lexhaminsurance
We apologize for the difficulty faced when trying to contact us. If you still require assistance, please advise of a good time so that we can arrange for an agent to contact you. Alternatively, please email customerservices@lexhaminsurance.co.uk
No picking up phone nearly half an hour…
No picking up phone nearly half an hour waiting 2 to 3 times, its a bad service.
1 september 2026
Svar från Lexhaminsurance
We're sorry to hear that you are struggling to get through to us. If you could please let us know which department you would like to speak to, we can arrange for an agent to call you. Alternatively, please email customerservices@lexhaminsurance.co.uk
not cancel policy i am trying last 4…
not cancel policy i am trying last 4 days not pickup call and many time requested
1 september 2026
Svar från Lexhaminsurance
We apologize for the inconvenience caused by being unable to contact us. I can see that you did speak to us on the 2nd, if there is anything further we can do for you, please let us know so that we can arrange for an agent to call you.
Initially Cheap premiums- huge price rises
Initially Cheap premiums, but with no option to auto renew and an obligatory "admin renewal fee", they charge you for providing an admin service that you dont want or need.
Expect to wait over an hour to reach anyone on the phone, and while they are polite, they are ultimately of no help whatsoever as they cannot give any reason for quote surges of over 200%.
While initially the cheapest on the market, they are no longer competitive price wise, and provide a terrible service
6 augusti 2026
Omdöme utan inbjudan
Svar från Lexhaminsurance
Thank you for your review. We are sorry to hear that you are unhappy, if you would like to discuss this further with a team coach, please provide more information. Alternatively, you can email customerservices@lexhaminsurance.co.uk
Svar från Lexhaminsurance
Thank you for your review, we are glad you're happy with the service.
I would like to leave some positive…
I would like to leave some positive feedback regarding the excellent service I received. The customer service representative was extremely patient, helpful and professional throughout the entire process. She took the time to understand my issue and, most importantly, managed to find an effective solution quickly and efficiently.
I really appreciate her patience, courtesy and dedication. It is great to be assisted by someone who genuinely cares about helping customers and resolving their problems. Congratulations on the excellent service! 👏🏼
Milson Guedes
28 augusti 2026
Svar från Lexhaminsurance
Thank you for such a positive review Milson, we do appreciate your feedback and are glad to hear this. Have a lovely day.
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