Helpful with legal matters. Although a shame you don’t get to talk to people or every query and you are limited to 3 questions but all in All pretty good considering landlords are being so despicable... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very happy with this opportunity to receive support and reliable answers from knowledgeable staff. Only missed out on 5 stars due to the waiting time for replies. That is presumably down to the ser... Se mer
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Did not reply to my question. Gave me some information, but not the one i was asking for . Gave me a whole chapter on demolition rules when i asked her about the impact on extending my lease on the va... Se mer
My queries were complex. The answers I received were concise, with details of where to seek ongoing help. The response was greatly appreciated. It is good to know there is such help available since le... Se mer
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Företagsinformation
Skrivet av företaget
The Leasehold Advisory Service (LEASE) is a government-funded, independent body that provides free advice on residential leasehold and park home law in England and Wales. Our advisers are legally qualified and offer clear, impartial guidance to help people understand their rights and responsibilities. We provide initial, outline legal advice. Our advice is outline, summary guidance designed to help you understand your position and the options available to you. It is not a substitute for full legal advice on your individual circumstances. You can explore our online guides, submit a written enquiry or book a 15-minute telephone appointment.
Kontaktuppgifter
2 Marsham Street, SW1P 4DF, London, Storbritannien
- 020 7832 2500
- info@lease-advice.org
- www.lease-advice.org
3,9
Bra
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good well informed service but terrible…
Good well informed service but terrible connection so had to ask for answers to be repeated to hear all the words.
15 augusti 2026
Svar från The Leasehold Advisory Service
Thank you for your review. We’re pleased you found the service useful, and we’re sorry the call connection made it difficult to hear everything clearly.
v informative chat with Julia so far
v informative chat with Julia so far. Have sent my lease which she needed in order to answer further queries so the matter is not complete
11 augusti 2026
Svar från The Leasehold Advisory Service
Thank you for your review. We’re pleased Julia was able to provide support.
Svar från The Leasehold Advisory Service
Thank you for your 5-star review. We’re pleased you found the advice helpful.
Rights about contribution to Reserves.
The professional adviser did not answer my specific question about Reserves . She merely gave me the procedure and what my rights are regarding service charges and how to apply to the FTT. When I asked her for links she replied there are no links to give me. So I am disappointed.
15 augusti 2026
Svar från The Leasehold Advisory Service
Thank you for your feedback. We’re sorry to hear you were disappointed and felt your specific question was not fully addressed. Our service provides general, initial legal advice, but we appreciate that this did not meet your expectations on this occasion.
Svar från The Leasehold Advisory Service
Thank you for your review. We’re glad our service was of help during a difficult situation, and we wish you all the best moving forward.
Excellent information on…
Excellent information on leaseholders.The caller spoke in great detail and explained in plain english
11 augusti 2026
Svar från The Leasehold Advisory Service
Thank you for your 5-star review. We’re pleased our adviser was able to provide detailed support with your enquiry.
Knowledgeable and professional staff…
Knowledgeable and professional staff who listened and gave good advice.
13 augusti 2026
Svar från The Leasehold Advisory Service
Thank you for your 5-star review. We’re pleased our adviser was able to assist you.
The spread in which you got back to me…
The speed in which you got back to me was amazing I needed the advise quickly & you certainly delivered, if I have any more questions I will certainly be contacting you again many thanks Pat x
10 augusti 2026
Svar från The Leasehold Advisory Service
Thank you for your 5-star review! We’re pleased our service was able to support you.
Terrible service
Terrible service from the advisor I spoke with. She was very hard to understand abrupt and rude. She would not let me speak. I tried to but she said 'have you finished '! The whole conversation was very rushed. She was impatient. Very unhelpful.
The advice she gave was as if reading from a script. Copilot was more helpful.
I was very disappointed with the advisor. I won't be using this service again.
10 augusti 2026
Svar från The Leasehold Advisory Service
Thank you for your feedback, Amanda. We’re sorry to hear about your experience and that you felt the conversation was rushed and unhelpful. This is not the level of service we aim to provide, and we appreciate you bringing this to our attention. If you would like us to look into what happened, please feel free to contact us at info@lease-advice.org
Clear practical advice
10 augusti 2026
Svar från The Leasehold Advisory Service
Thank you for your review. We’re pleased you found the advice useful.
The advisor i spoke to was very calm…
The advisor i spoke to was very calm and patient as i was nervous and stressed but guided my through what I needed to do. Not the advisors fault but it is a challenging stressful situation when you going through this but when you have one whose alm is to help you it's much appreciated
12 augusti 2026
Svar från The Leasehold Advisory Service
Thank you for your 5-star review. We’re pleased our adviser was able to support you during a stressful time, and we wish you all the best with your situation moving forward.
The adviser was very helpful and knowledgeable.
The adviser, Armani, was very helpful, and gave great advice, signposting that there are financial organisations that I can contact, and that I can book another appointment with the Leasehold Advisory Service.
10 augusti 2026
Svar från The Leasehold Advisory Service
Thank you for your kind review! We’re pleased Amani was able to provide helpful advice.
I have used your service many times…
I have used your service many times seeking answers in the darkness of leasehold property management. A lot more needs to be done to drag the system into our century. That you are free and available is a boon. Keep up the good work. Title. light in the Sarkness
12 augusti 2026
Svar från The Leasehold Advisory Service
Thank you for your review! We’re happy our service has been helpful to you.
Great customer services
Great customer services, advised me and answered my questions, I highly recommend that you contact these guys if you experiencing any issues.
Thank you.
4 augusti 2026
Svar från The Leasehold Advisory Service
Thank you for your lovely review! We’re glad we were able to answer your questions and provide advice.
Very prompt and responsive
Very prompt, reliable and helpful. Generous with time and responsive in a timely way. Not able to advise on everything but are clear where this is the case.
12 augusti 2026
Svar från The Leasehold Advisory Service
Thank you for your review. We’re pleased you found the service helpful.
Didn’t help didn’t advise either said…
Didn’t help didn’t advise either said could not assist he didn’t understand the enquiry
12 augusti 2026
Svar från The Leasehold Advisory Service
Thank you for your feedback. We’re sorry to hear about your experience and that you felt your enquiry was not addressed. If you would like us to look into this further, please contact us at info@lease-advice.org.
The advisor was very knowledgeable and…
The advisor was very knowledgeable and gave excellent advice.
18 juli 2026
Svar från The Leasehold Advisory Service
Thank you for your 5-star review! We’re glad our adviser was able to help.
RTM - Rights
Really helped confirm & cement my understanding of the rights of an RTM. In particular our options when faced with the previous management company having not transferred funds after 3 months since the Acquisition.
11 augusti 2026
Svar från The Leasehold Advisory Service
Thank you for your 5-star review. We’re pleased you found our service helpful.
Clear information demonstrating…
Clear information demonstrating knowledge.
Offer to continue with support if required
11 augusti 2026
Svar från The Leasehold Advisory Service
Thank you for your 5-star review. We’re pleased you found the advice useful.
Svar från The Leasehold Advisory Service
Thank you for the 5-star review. We’re glad our adviser was able to help.
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