Helpful with legal matters. Although a shame you don’t get to talk to people or every query and you are limited to 3 questions but all in All pretty good considering landlords are being so despicable... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very happy with this opportunity to receive support and reliable answers from knowledgeable staff. Only missed out on 5 stars due to the waiting time for replies. That is presumably down to the ser... Se mer
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They are unable to deal with leasehold issues. They are incompetent, lack of any knowledge and any ability to help. They very quickly send you to a solicitor, without explaining that a private sol... Se mer
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My queries were complex. The answers I received were concise, with details of where to seek ongoing help. The response was greatly appreciated. It is good to know there is such help available since le... Se mer
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Företagsinformation
Skrivet av företaget
The Leasehold Advisory Service (LEASE) is a government-funded, independent body that provides free advice on residential leasehold and park home law in England and Wales. Our advisers are legally qualified and offer clear, impartial guidance to help people understand their rights and responsibilities. We provide initial, outline legal advice. Our advice is outline, summary guidance designed to help you understand your position and the options available to you. It is not a substitute for full legal advice on your individual circumstances. You can explore our online guides, submit a written enquiry or book a 15-minute telephone appointment.
Kontaktuppgifter
2 Marsham Street, SW1P 4DF, London, Storbritannien
- 020 7832 2500
- info@lease-advice.org
- www.lease-advice.org
4,0
Bra
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great service
I found the phone call with your advisory service more beneficial than my initial written request. I really appreciate this service that the government provides as the world of lessor and lessee is so complicated and a real minefield. I guess this is like citizens advice, but with an expertise in leasehold issues for flat owners. Thank you for your help with advice regarding going forward with a first tier tribunal.
27 augusti 2026
Svar från The Leasehold Advisory Service
Thank you for your thoughtful feedback, Kirsty. We’re pleased the call helped you understand your options and the possible next steps regarding the First-tier Tribunal. We know leasehold issues can be complex, so it’s good to hear you found the service helpful.
I was very impressed
I was very impressed. I received very helpful clear advice in a phone call, and a follow-up email, plus the offer of continued support as I a deal with my case.
26 augusti 2026
Svar från The Leasehold Advisory Service
Thank you for your feedback, William. We’re pleased you found the advice clear and helpful, and that the follow-up email and offer of further support were useful.
Ownership of equipment when bought and included in the service charge
The phone line kept breaking up and so it was difficult to have a meaning full conversation.
26 augusti 2026
Svar från The Leasehold Advisory Service
Thank you for your feedback, William. We’re sorry the poor phone connection made it difficult to have a useful conversation. We understand how frustrating this can be when you’re seeking advice and appreciate you bringing it to our attention.
1st Class Service
The advisor was Patient in listening to my concerns, Proactive in researching under what circumstance would a 12-month wait is imposed before one could re-apply an extension and Professional in advising on how I could get a 'Fair' Premium.
26 augusti 2026
Svar från The Leasehold Advisory Service
Thank you for your kind review. We’re pleased the adviser was able to look into your specific circumstances and give you clear, practical guidance on your lease extension and premium. We’re glad you found the service helpful.
Take advantage of this amazing service!
With just over 81 years left on my current lease, being able to actually speak to a human, at our prearranged appointment time, and to have a conversation whereby all of my questions were answered with such knowledge that it has helped me greatly to have confidence in my decision making and know how, and options, as to whether to extend my lease now, or to take a chance on new legislation currently being decided upon in the courts. Would absolutely recommend this service, to give you the ‘tools’ for your decision making!
26 augusti 2026
Svar från The Leasehold Advisory Service
Thank you for recommending the service. With important decisions around lease extension and possible changes to the law, having clear information about your options can make a real difference. We’re pleased the appointment gave you the knowledge and confidence to decide what’s right for you.
Helpful succinct advice up…
Helpful succinct advice and follow up email . Really helped me with m Park Home Problem . Thank you
26 augusti 2026
Svar från The Leasehold Advisory Service
Thank you for your feedback. We’re pleased the advice and follow-up email helped with your park home issue and gave you the information you needed.
Excellent experience.…
The advisor fully understood my questions. Her response and advice were clear to follow. It was delightful to have meaningful conversation with a human !!!!!
25 augusti 2026
Svar från The Leasehold Advisory Service
Thank you for your feedback. We’re pleased the adviser understood your questions and was able to provide clear, straightforward advice.
I’m so glad that I was pointed to LAS
I’m so glad that I was pointed to LAS. Alex explained things to me so I understood what I could do. He explained the easiest route that would be best for me.
25 augusti 2026
Svar från The Leasehold Advisory Service
Thank you for your review. We’re really pleased Alex was able to explain your options clearly and help you understand the best route forward.
not good need more time
25 augusti 2026
Svar från The Leasehold Advisory Service
Thank you for your feedback. Our telephone appointments with an adviser are 15 minutes, but you can request further support if you have unresolved questions. If you’d like us to look into your experience, please contact us at info@lease-advice.org.
Extremely helpful advice
This is such an important service to have for Leaseholders who often feel powerless. Not only is the advice extremely helpful, but the advisors are also understanding and motivating
24 augusti 2026
Svar från The Leasehold Advisory Service
Thank you for your kind feedback. We know leasehold issues can feel difficult to navigate, so we’re really pleased you found the advice helpful and supportive.
Eager to assist!
Knows the facts well, clarifies matters well, volunteers new possibilities beyond what I had asked for, eager to assist.
24 augusti 2026
Svar från The Leasehold Advisory Service
Thank you for your feedback. It’s great to hear that the adviser was able to clarify things and help you consider some additional options.
Svar från The Leasehold Advisory Service
Thank you for your review. We’re pleased you found the advice on your service charge helpful.
Svar från The Leasehold Advisory Service
Thank you for your feedback. We’re glad you were able to get the information and advice you needed.
Useful information but when you’re not…
Useful information but when you’re not used to this.Trying to write notes was a little to quick for me. 😳
24 augusti 2026
Svar från The Leasehold Advisory Service
Thank you for your feedback. We’re pleased you found the information useful, and we appreciate your comment about the pace of the call when trying to take notes. We’ll take that on board.
Svar från The Leasehold Advisory Service
Thank you for your review. We’re pleased you found the information clear, concise and useful.
They dropped called me
They dropped called me
Didnt give me chance to answer the call for the appointment
19 augusti 2026
Svar från The Leasehold Advisory Service
We’re sorry to hear you weren’t given enough time to answer your appointment call. If you contact us at info@lease-advice.org with your details, we can look into what happened.
Svar från The Leasehold Advisory Service
Thank you for your feedback. We’re glad the advice was clear and that you found the adviser helpful.
Svar från The Leasehold Advisory Service
Thank you for your review. We’re pleased you found the advice helpful.
Svar från The Leasehold Advisory Service
Thank you for your review. We’re glad you found the experience worthwhile.
Svar från The Leasehold Advisory Service
Thank you for your feedback. We’re pleased to hear you found our advice very helpful. We noticed you gave us a one-star rating, so if there was anything about your experience that could have been better, please contact us at info@lease-advice.org and we’d be happy to look into it.
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